Medion Avis 

What a waste of time sitting on the phone for 40 minutes listening to recorded message we are here and agents are here to talk to you please hold the line what a waste of time do not buy from this company and they are all out to get your money and not sort things out sent my phone back to them 31st of August still waiting for it have not heard anything don't bother sending the phone back you must keep it's a load of old crap and regards to leaving you stars you should get Nothing not going to bother phoning you anymore because no one's there to answer the phone and I noticed you haven't got Facebook is that why you don't want loads of people to leave you negative feedback on that as well

Thanks for nothing and I've got more chance having a phone call with the Pope and then you

Absolute worst company I have ever had the pleasure of dealing with. Item damaged on delivery from Medion online shop. Two weeks later it has not been collected and they are asking me to take to post office after two separate requests for photos of the damage. Customer service from the dark ages. Update - 6 weeks later, it has now been collected and sent to Germany but I have had no contact nor refund. Thieves...

AVOID MEDION PRODUCTS
dreadful service. they 'repaired' my laptop which had died (no power) after 3 months normal usage.
when received it back the box had been crushed in transit and the battery was split and leaking.
They asked me to send it back with royal mail, who declined it due to hazardous condition, then DPD same, then another courier said same.
In the end i am left with an unusable dead laptop and medion wont resolve it as I am physically unable to return the product to them.
AVOID MEDION PRODUCTS

I have been trying to sort my. TV out since 15 5 17 I am feed up phoning e mailing getting no where no one knows what the next person has said what terable service mine as only a small repair what happens if it was big I don't terable company to deal. With hope I never Evey have to deal with again feed up custermer D Harvey brihhton

If you are thinking of purchasing anything from Medion, I would give it serious thought. Should you have the misfortune to need to return the product for a refund, you may find it not so easy. I am trying to return something, but they seem incapable of arranging a simple return. Excuses about problems with their return/refund process. personally I do not believe them also I don't think they really care. Judging by the time it is taking them to organise the return of my product, which is only a smartphone, how long it will take them to return my money. if I had read any reviews I would never have purchased anything from them in the first place. I am sure of one thing. They will never have my custom again. I am thankful I never spent too much money with them and I hope this review saves some people not spending any money with them.

WORST CUSTOMER SERVICE EVER ENCOUNTERED!
I have worked in the computer industry for 30 years and never had the misfortune of dealing with a company this bad.
Good luck If you have a warranty issue, you’ll be waiting months and never get a return call, the when you make a complaint nothing happens.
Take my advice and don’t deal with this shower of idiots, we will never ever sell another Lenovo or Medion product again.

Do not buy stuff from these people - the products have great spec but they are not reliable and the after care service is none existent -,they are not worthy of any stars - currently owe me £900 for ERASER MD99873
broke in less than 6 months - customer care is laughable

don't do it - cowboys

I paid £302.52 on 20 January 2017 to have my laptop repaired. It is now 30 April 2017, and they haven't returned my laptop nor have they responded to my emails. They have simply disappeared with both my hardware and my money. Outright theft.

Update 20 May 2017: After reading this review, Medion sent my laptop immediately. If you are struggling with Medion, I recommend complaining loudly on TrustPilot.

DO NOT WASTE YOUR TIME WITH THIS COMPANY , IN 4 MONTHS SENT THE LAPTOP FOR REPAIR FOR 2 TIMES , FIRST THEY JUST INSTALLED WINDOWS , WHEN EXPRESS I TOLD THEM THE SECOND VIDEO CARD IS NOT WORKING, NOW SENT AGAIN FOR MORE THAN 2 MONTHS AND THEY DON'T KNOW WHERE IT IS .... WHEN EVER YOU TRY TO CALL THEM THEY SAY IT IS ESCALATED AND I WILL BE CONTACTED IN MAXIMUM 24/48 HOURS JUST A LOT OF BS

Horrible company

Terrible service

Advoid

I sent my laptop almost 3 months ago to be fixed. It only had a minor issue with the turn on button, partly falling off, and the charger burning up. Customer support is dreadful and did not reply. I need my laptop for school work. They told me 14 working days, which to be honest is very slow, just to fix a small button and hand me a new charger. Now it has gone almost 3 months and still no progress. My laptop has been sent back 2 times, unrepared whereas it states that it is under warranty to be fixed. NEVER using Medion again! STAY AWAY, unless you want to sue them for lacking service, communication, scheduling, and the list goes on. Unacceptable, and I wonder how they still have a business, when all the other reviews state the same demeaning message. Medion's reparation department is sloppy and incompetent. They do NOT deliver the service they claim to, where on their homepage they claim to "care" about us customers, but really they couldn't care less, as long as they get their money. I really hope Medion learns to treat customers better in the future.

Purchased a brand new gaming laptop from Medion online as a Christmas presents for our son. Boxing Day the laptop would not switch on or off. So had to wait until the next day to contact there their support service.

After holding down the start button for a minute, was told there was nothing more they could do as it sounded like the mother board had failed!

So told to package it up, and returning so they could investigate, and then could have a replacement or my money back!!

Not really helpful to a teenager, when this will undoubtedly take weeks to resolve due to to the festive break,..and he will be back at school when it's likely to be sorted and miss the opportunity for gaming over the Christmas break,..Medion suck!!!

I purchased a laptop from Medion (now owned by Lenovo) around 13 months ago. It was brand new and not the first computer I have owned from them, my whole family and friends have had Medion.
My laptop has been in for repair 4 times now a total of just over 2 months, for various hardware problems.
i have had to contact customer service each time, and each time they have tried to fob me off, telling me it is a software problem.
My latest experience is that they are trying to charge me for an internal broken part which I have apparently done deliberately! After explaining 3 times now that they have taken it apart numerous times now for repair, how can they ascertain that it was me that broke it? Just for the record, I have never taken it apart as that is what the warranty is for.
Needless to say NEITHER I, MY FAMILY, OR FRIENDS WILL EVER PURCHASE A MEDION OR LENOVO PRODUCT AGAIN. A massive shame, they used to be a good product.

I would seriously think twice about buying from Medion. The notebook I ordered from Medion was good until a fault developed.
I sent in the item for repair 6 weeks ago and am still awaiting a response from their support dept as to where my notebook is and when I can expect to see it again despite many emails and a long phone call! This is the worst product support I've ever encountered and warn others not to purchase in case their product needs repair.

Having bought two tablets and a television from Medion I decided to buy a mobile phone. When I tried to attach it to the cradle in my car the glass back cracked. I didn't want to claim on my phone insurance as it wasn't accidental damage, I think it was a poor and weak design. I made phone calls and emails that I had to follow up to get a response. I was told before they looked at the phone that it was my fault because the damage might have been caused when I dropped the phone! After many emails and calls they finally agreed to look at the phone. They decided that I broke it when I dropped it. I was too honest to claim on my insurance and Medion were deaf and blind to my explanations. To top it of they refused to give me the contact details of the management to register a complaint. Stay away from them unless you want an inferior product, a worthless warranty and infuriating service.

I purchased a refurbished computer from Medion which was delivered in a few days. However the package was incomplete (they didn't send the mouse, a monitor adapter etc). I called them 3 times and each time they told me that they would be sending the missing items out.

3 months later, I still have not received them.

V poor customer service... personally I wouldn't buy from them again - AVOID.

I ordered a laptop from Medion, which arrived 10 days ago. The laptop seems ok, but I am getting no service or backup whatsoever. Their phone is never answered, most emails are ignored and a complaint letter to headquarters has been ignored. I spent over £500, I expect my queries to be recognised. I am praying nothing goes wrong as other customers suggest that getting repairs, even under warranty, is a nightmare. Customer no. 230340432

Rude unhelpful patronising customer service . Product sent was not the product i ordered online. Never again

Firstly this is not UK based support,phone enquiries are taken by German technicians who can speak English which is fine. On the occasions I have contacted them I have iether had difficulty understanding them and probably they have had the same problem with me, or I have understood them and they are quiet blunt in their answers sometimes almost to the point of being rude, it is not a support line!!, the answer you will get is iether "refresh windows that should solve it", or we will have to have it returned for repair. No troubleshooting no online chat no follow up regarding enquiries. I solved the problem myself and no I did not need to refresh Win 8.
Don't get me wrong the Laptops are great, great specs for little money, and reliable but I have come to the conclusion that should a fault develop I am on my own!!!

I ordered a machine that was delivered faulty and it has been so long winded to get this resolved - all the while I have to call a number that charges me by the minute to tell them they have delivered a faulty machine, no Uk call centre an they don't give there telephone number upfront. Further more I have to initially email them and then have a slow conversation getting a reply once per day so it took them 4 days to agree the machine should be collected - then they say I have to call their premium rate number to organise it and they cant swap the machines I have to wait yet longer until the machine is returned, and checked and then if they want they may give me a refund.

1 out of 10 for customer service - they need a better system if goods have been delivered faulty.