Yet again this bus is late and I have had to phone to see if its actually going to arrive. It's almost a daily occurrence. Having to catch the 400 to Crawley and catch the 10 to Gatwick. Most unsatis... Voir plus
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Lisez les avis des autres
Metrobus office in Crawley hand my daughters PE kit handed in. Not only did they investigate who’s it was they contacted my daughters school who then called me to say it was safe and in the office... Voir plus
What a great service from Kealeigh and her colleague today (24/8/26) Kealeigh went out of her way to set up my daughters and my phone with the Metrobus account, explained in detail how to buy and use... Voir plus
L'entreprise a répondu
23X bus from Worthing to Horsham on Sat afternoon 12th September 26. Careful and efficient driving with a pleasant manner to the customers. I asked his name on departing, Chris Bradshaw Thank you... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. We provide urban services in Crawley, Horsham, East Grinstead, Redhill and Reigate. We operate the hugely popular 24-7 Fastway service. Fastway is a partnership that includes West Sussex County Council, Surrey County Council, Crawley Borough Council and Gatwick Airport. Fastway links Crawley to Horley, serving Gatwick Airport. Fastway uses dedicated lanes, guideways and traffic light priorities to improve reliability.
Coordonnées de contact
Wheatstone close , RH10 9UA, Crawley, Royaume-Uni
- 01293 449191
- info@metrobus.co.uk
- www.metrobus.co.uk
4,4
Excellent
422 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de METROBUS
Thanks for your review Ella, glad we could help ^David
Thanks to Carol she been very helpful
Thanks to Carol she been very helpful
15 avril 2026
Avis spontané
Réponse de METROBUS
Thank you Cristian, I am glad we could help. I will make Carol aware ^David
Terrible
Terrible. One time about once a month.
Costs me being 40 minute late but won’t let you on for free
14 avril 2026
Avis spontané
Réponse de METROBUS
Hello Scott, I am sorry to hear this and would like to investigate further . Please can you kindly send email FAO Nathan to Info@Metrobus.co.uk and I will look into this further ^Nathan
Lesley was absolutely brilliant
Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you
4 avril 2026
Avis spontané
Réponse de METROBUS
Hi Travelgirl, thanks for the 5 star review, its great to hear that Lesley was really helpful and helped you with your ticket. I will pass on your feedback. ^Andy
Outstanding staff
Outstanding staff, Phil and Keeley were as kind as to help me retrieve my lost item out of hours! Top level customer service.
2 avril 2026
Avis spontané
Réponse de METROBUS
Hi Pedro, Thanks for the 5 star review about our travel and colleagues Phil and Kealeigh. ^Andy
KEALEIGH went beyond and over to help
KEALEIGH, Phil and Lesley were super duper supportive in resolving my keycard issues.
2 avril 2026
Avis spontané
Réponse de METROBUS
Hi Flo King, thanks for the 5 star review I'm glad to hear that Kealeigh, Phil and Lesley were supportive resolving your keycard issues. ^Andy
What an absolute amazing staff huge…
What an absolute amazing staff huge huge thank you to carol and Lesley, very professional and their absolutely knowledgeable there the type of staff that deserve a promotion in my point of view
1 avril 2026
Avis spontané
Réponse de METROBUS
Hi Att Meee,, thank you for the 5 star review and the lovely comments about Carol and Lesley. This will be shared with them. ^Andy
Carol was amazing she helped me a lot
Carol was amazing she helped me a lot
1 avril 2026
Avis spontané
Réponse de METROBUS
Hi Jannat, thank you for the 5 star and I am glad Carol helped you, I will pass your review on. ^Andy
Lesley was really nice and helpfull and…
Lesley was really nice and helpfull and advised us about the best option. Thank you.
1 avril 2026
Avis spontané
Réponse de METROBUS
Hi Daniela, thanks for the 5 star review, its lovely to hear that Lesley was really nice and helpful. I will pass this on. ^Andy
It was great
30 mars 2026
Avis spontané
Réponse de METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Réponse de METROBUS
Thank you for the 5 star review, hope you enjoyed your bus journey. Hope to see you soon. ^Andy
Kealeigh was really lovely today
Kealeigh was really lovely today, she explained everything very thoroughly and was super helpful explaining cheapest options for us
30 mars 2026
Avis spontané
Réponse de METROBUS
Hi Emma, Thanks for the 5star review and the lovely compliment about Kealeigh. We will pass this onto here. Thank you again for taking the time to write a review. ^Andy
Buses Don’t Arrive
In the Crawley area, they just don’t turn up. Lost count now how many times they aren’t on timetable and ruin your plans. Can be waiting an hour for a bus, in which time 3 should use turned up and gone. Just get a taxi.
25 mars 2026
Avis spontané
Réponse de METROBUS
Hi Jason, I am sorry to hear that. If you can kindly send an email FAO Nathan to Info@Metrobus.co.uk I can look into this further for you ^Nathan
Staff is very friendly
Staff is very friendly and helpful, they made the whole process look easy
23 mars 2026
Avis spontané
Réponse de METROBUS
Great to hear Abhishek, thanks for your kind words! ^David
Came in to find my lost keys
Came in to find my lost keys, and was served by the lovely Carol. Very helpful and pleasant to talk to, she indeed was able to find my keys. Thanks Carol
23 mars 2026
Avis spontané
Réponse de METROBUS
Hi Eduardo, thank you for your kind words, I will make sure Carol is made aware ^David
I would like to say a massive thank you…Carol from Metrobus Shop Crawley
I would like to say a massive thank you to Carol for an amazing customer service. She’s been very helpful, friendly and most importantly managed to find and I lost in a bus a while ago I was sure it cannot be found
23 mars 2026
Avis spontané
Réponse de METROBUS
Thanks Marta, that is so great to hear and I will make sure Carol is made aware ^David
Carol was amazing and so helpful
Carol was amazing and so helpful. Thank yuu
22 mars 2026
Avis spontané
Réponse de METROBUS
Thanks, Jessica, I am glad we could help, and I will let Carol know ^David
Amazing people very welcoming and the…
Amazing people very welcoming and the drivers so nice🥰
22 mars 2026
Avis spontané
Réponse de METROBUS
Hi Erina, thanks so much for your kind review 🤗^David
Carol I appreciate for you founding my…
Carol I appreciate for you founding my lost property I'm really happy about the service thanks
21 mars 2026
Avis spontané
Réponse de METROBUS
Thanks Muhiyadin, I am glad we could help and I will let Carol know ^David
Lesley was very helpful at Crawley Bus…
Lesley was very helpful at Crawley Bus Station.
Thank you!
20 mars 2026
Avis spontané
Réponse de METROBUS
That is great to hear Lois, I will make sure to let Lesley know ^David
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