Brighton & Hove Buses Avis 309

This bus company has to be the biggest joke in history drivers are rude don’t care if they are late customer service are a bunch of clowns. Get your self a bike or a car. You pay a joke of a bus fee and they can’t organise a hiss up in a brewery

Abysmal service and even worse customer service
Have just waited nearly 40mins for a bus. Three appeared on the timetable and the minute it got to due they disappeared and the buses never turned up. Called “customer services” (ha) and asked why the electronic screens were showing buses that didn’t exist. “Oh”, “ we don’t have any control over that”. Number 1 service is the absolute worse

A lady called Abby was very helpful in helping me track down my phone after I left it on a bus.

Be careful when travelling on Brighton and hove bus now which were you sit as well i found a very dirty steat on 728 bus very unclear bus

My complaint was listened to in a polite and respectful manner

Nathan was absolutely brilliant!
He gave me time to explain my issue, escalated to his managers and confirmed to me on email. He then helped process a busID key application via email within a matter of hours.

Very nice reply to my email.

Really helped with understanding the child busfare

Brighton and Hove buses customer service are absolutely amazing so kind and understanding and give the best support you could wish for, everyone treats you with the upmost respect and kindness thank you all so much i personally am eternally grateful.
Kind regards Michael Williams. Hove.

Riding around Brighton and Hove, using the buses and app has been a great experience. The duo city saver is excellent value, the buses are punctual, have good connections and polite helpful drivers. We’ve travelled to Bevendean, Hove, Patcham and Brighton Town Centre and the buses have been clean and comfortable.

Jannita and Millie were excellent on customer service and sorted me requiring a refund and doing a gesture of goodwill for me as well.

Actually, I didn't expect my email could be replied during Easter Holiday, but you did. Many thanks for your help!

Great quality

Brighton and hove buses always do a fantastic selection of merchandise

Excellent customer service via email or phone. The turnaround time to hear back or get the query resolved is excellent too.

Real humans, none of this AI 🤖 business.

Brighton and Hove bus service is the absolute pits especially if you live in Southwick or Shoreham. The number 2 and 46 bus barely are ever on time and frequently get taken off .yet the number 1 and no 7 seem to be in over abundance along with the 5 ,5B ,and 5A.
Every week there's always buses taken off and only every twenty minutes when they do run on time. Once in blue moon. Its got to be the most unreliable service throughout the city its utterly appalling. Give up your personal transport to rely on these clowns you must be barking mad and you'll save hours in time if you take your car providing you can park.
The most unreliable totally awful service imaginable.

Took the 12a this morning Saltdean to Peacehaven part and Darryl the driver was friendly and professional, going above and beyond to help people. Really an asset to the company. I know this is a hard job and it was really amazing to see such a cool, calm and kind person. Thank you!

You very kindly and promptly supplied my wife and myself with a Helping Hand card each. A very useful tool to assist bus travel and can also be used in other situations.
Thank you again. N&J.🤓🤓