MetroPCS Avis 

Tony at MetroPCS on 1st Ave, NYC, is wonderful. When I walked into the shop, I was practically in tears over my Samsung phone purchased at Best Buy. When I left I was so relieved and happy. Thank u for all ur help, Tony. He was so kind and helpful.

Worst company ever! People in the store are clueless, customer support lies so they can get you off the phone, not helpful at all. Also, if you buy a phone you will be stuck with them for 6 months even if you don't have a contract. Very dishonest, go with a better company.
5/29/24 Went into the store to get refund for money paid to be able to use my phone overseas, since it wouldn't work because according to their customer service, Metro doesn't have partners in the UK. Person the store employee called refused to refund or credit the money because they "couldn't tell if I used it". If the service isn't actually available, how could I use it? That was the problem! Fortunately the store employee was able to help, at least a couple employees understand customer service.

I had to pay for another phone IN MY NAME even though my son bought me a new phone with a new number. I explained to Metro PCS that I needed this to get into my bank account which I have a large amount of money that I can't get access to without showing the phone in my name. Metro knew that my new phone was a prepaid phone and would not be accepted but took my money anyway. The salesperson also said I was getting too of the line phone and I traded in a very expensive Z-fold phone. My new phone is one of the cheapest in the market and I still can't get into my bank account. Be careful if you use Metro PCS. They will lie to you just to get your money.

Realmente pensé que metro pc era una buena compañía con una buena red pero me equivoque, tiene una pésima señal no agarra red cuesta que cargue..otro detalle es que estuve pagado 60 casi por una año y medio sin saber que pagaba 40 y me cobraban 20 por llamadas a países que ni siquiera llamo .eso es un robo por que nunca me notificaron que me cobraban 20 yo pensé que yo paga 60 solo por mi línea. Me di cuenta que estaba pagando 20 digo mejor regalando 20dlsde más por un día fui a pagar mi línea y ala semana el mismo problema no tenia señal que no tenia datos si acaba de pagar fue alli donde llame e hize comentario que como es posible que pago 60dld y no tengo red y fue alli donde me dijieron pero me fijieron sin saber ellos que yo no sabía para Ellos yo sabia...me dijieron quecyo solo pagaba 40 pero que eran 20 dls más por que tenia el plan llamadas internacionales a canada que nunca llamo y República Dominicana peor por que no conozco a nadie..realmente eso es un robo y lo peor es que no tienen una buena señal .y no e cambiado de compañía por que tengo mi numero mas de 2 años .Realmente pc metro no sirve

Una porquería ,se comparar a etecsa de Cuba,pero esta es mas cara

Ever since they changed their customer representatives from the Polynesians to the new Pakistani represented... The customer service has been dishonest,mean, rude and just flat out horrible, please fire the ones who lie and are just out to screw us.
Please bring back the sweet Polynesians that were always helpful and respectful. I have been with MetroPCS since 2014 and I have never experienced such rudeness and dishonesty until this year!

I would it though that if you was an existing customer for years you would have more perks , like how is possible that is cheaper to get a whole new number than keeping your own number it makes no sense . I try to get a new phone ended up paying $250.00 for a new phone but if I would have get a new number I would have to pay anything but the activation fee . Or if I would have add a line to my existing I would it got a brand new phone and a free tablet. Then I could have just have cancel the second phone switch my number to it and keep the new phone and tablet makes no sense at all .they loosing customers to other providers .

I got overcharged for things i never asked for. Clerck was the manager chaged me around $30 for a phone case. $26 for a screen protector and $27 for a wall charger. All that i could've got for around $25 on ebay or Amazon. She lied saying the phone came with a free case protector and wall socket. The service was so bad i had a (5g uc) that was supper slow. I called customer service they couldn't fix it. 2 werks later i moved to cricket wireless everything is perfect.

Fraud at the corporate location I visited. 2 months to correct. Refusal to provide proof of equipment I have. Authorized dealers refusing to speak with 611 to resolve issue.

Don't ever use metro...they rip people off and customer service lies...I was told bill was $60.. then I get a $75 bill....how? I complained and they told me go in the store on next month and pay $60 but they wouldn't accept it...told me it was $65 unless I did auto pay...oh,I just love how auto pay wants to take your bill 2 days before it's due... that's bs...i went to pay my $65 in the store on 3/28 and once again I run into bs...i was told $70...$65 if I pay online $60 for auto pay but last month they wanted the $65 when i had $60 so they lie.they aren't worth having period when u can go to visible and get unlimited everything including hotspot for $25 a month..... I'm never using metro again they are a rip off

ATTENTION, Matthew at MetroPcs Union Ave Framingham is the man. I needed to upgrade my cell and transfer contacts but my screen was wrecked!! Matthew (ask for Matthew) hooked me up....Matthew IS confidence in his skills, Matthew IS knowledgeable in all things Metropcs AND AND Matthew is personable, friendly and his customer service skills where excellent....DON'T GO ANYWHERE IS AND ALWAYS ASK FOR MATTHEW!!
Matthews has the DJ voice!!

No Name

Please do not become a MetroPCS customer their customer support is terrible they do nothing to help but change your account offer you a new phone and tell you it is free then when you get the phone they charge you for the entire phone also they tell you they will give you a better plan than the one you already have and that's not true as well I also tried to apply my ACP with them and they give me a hard time and never apply for the Affordable connectivity program MetroPCS has really bad service it was never like this but after covid hit corporate America cares less about their customers and more about there pockets.

I have been trying to join metro way to my times in too many ways. Went to a store and the guy working there tried to rip me off for $350. The phone and sign up should have been$117. Went in and showed him what I wanted . He proceeded to say oh no that isn't the price it's $350. Told him that's not right, he then said, ok what do you want to pay???? He followed me out repeatedly asking what I wanted to pay.
Tried online 6x and received error messages so call "help" center. Explained everything to the person. They said I understand the proceeded to ask me exactly what a second ago she understood. Spoke with 5 people 5 separate times, got 5 different answers, non got me any closer to solving my issue(s). You want to get pissed off go to MetroPCS.

I bought a new phone from them in mid November. I paid for it full. I switched carrier in February but Metro will not unlock my phone for use with any other carrier for 6 months after purchase. I was not warned of this policy and have no contracts with Metro for the phone or service. I had to go back to my old phone while my new phone goes unused until May.

Had it back in the day, someone hacked into my account and ran up about $300 in purchases. It was a nightmare to get that money back, I ended up calling someone in corporate through a number that I found on a Reddit post and was able to rectiify.

Fast forward a few years, I travel outside the U.S. and need to use SMS desperately. They cannot authorize an E-Sim because of the security they put my account into after THEIR mistake.

Fast forward a couple months, I miss one month's payment and they DEACTIVATE MY ACCOUNT WITHOUT ANY NOTICE. This really sucks because I was locked into a legacy plan and now, I have to settle for an inferior alternative plan until I get back to the U.S. and change carriers.

You guys lost a customer of many years because you wanted to make a few extra bucks, you are extremely short sighted I can't wait to get home and change carriers.

Metro PCS on Central Ave, St. Petersburg has excelent customer service skills. Abdu was patient and kind and helped me get my phone straightened out. I have,nt seen this level of skill and customer service in along time, anywhere!

I have been repeatedly calling for over a month with service issues and I'm being told something will be done and it never happens no notes, or even call backs and have been hung up on multiple times as they "put me on hold"

I went to the store on 52 and little in Port Richey which is also owned by the store owner of 52 and 19 corner in Port Richey they used deceptive sales practices when I tried to discuss it with the manager she cursed at me threatened me and told me to get the f out of her store I called customer service 11 times to file a complaint they keep telling me it's filed and no one gets back to me from corporate I went into the other store and asked to have the district manager call me they completely ignored it they actually went so far as to tell me we don't need your business go find another phone company that was the manager at the second store the managers cover for one another and don't give complaints to their superiors it was a horrible experience I'm seriously considering paying more and going back to the Verizon they simply do not care about their customers and they refuse to forward complaints to corporate for resolution if I could give them less than one star I would give them negative 100 this is after more than 16 years of being a customer my phone number is 201-572-7958 my name is Warren but this company is run by a bunch of people that do not care about their customers and we'll even call the police on you if you request a refund or a resolution I wish this company was run more like Verizon which cares about their customers it almost seemed like they don't like white people a horrible experience

I bought a phone on December 23rd, 2023. The sales girl, Sky did not give a receipt or business card but promised to email my receipt to me but she never did . She sold me a 2G phone for $222.23 which I charged to my Chase card. The phone was too slow, display light turns off , my contacts were not properly restored etc.and I couldn't go online unless at home using WiFi. I called CHASE BANK and complained and I was refunded pending investigation but I was told to return the phone back to the store.
Sky, the sales girl was out of control and started insulting me so I called CHASE BANK and place my phone on a speaker, SKY turned the music so loud I couldn't hear or speak on my phone. All of a sudden Sky asked me to leave the store and I refused, so she locked me inside the store and put her hands on me, then I told SKY what she just did is KIDNAPPING, then I called 911.
It was an horrible experience, my Son took me to this store, so I called him to listen too. At last when I refused to leave SKY refunded my money back to my Chase account but she also changed my password . I found out when I went to another MPCS store in Harlem but the sales girl was able to give me a Temporary password and I bought a new phone etc she sold a charger that was for iphone for Samsung.
Be careful 😱🥵🥶🔥

Phone service doesn't fully suck but isn't great the real issue is the customer service ive never had a company try so hard to get over on you and steal service it's absolutely ridiculous they will turn your phone off two weeks after you paid the bill and try to force you to pay again don't recommend whatsoever