MetroPCS Avis 

Tmobile should be highly embarrassed to have their name on such a scam company! Metro has gone down the drain in the last couple years. Customer service doesn't actually exist, and its impossible to use their website to do anything in YOUR ACCOUNT so when you're forced to call in (some towns dont have stores) they tack on a $25 fee... It's criminal what they're doing now...

1. Sim cards get lost, phones get stolen, damaged, etc... You can't log in to your account and order a replacement sim card, they don't allow it. So either you pay $25 over the phone plus $10 on top of it for the card, or you have to find out how to get to a store just for the car salesman to try and up your bill by selling you junk you don't need.

2. What's the point if an 8 digit pin when you force us to receive a code texted... What happens if my phone gets lost, stolen, damaged.. How am I supposed to get a text? Or how can I rightfully get into my account and suspend my line until further notice? Think Metro think!!!!

3. "Go online and upgrade your device with imei.... oh we're sorry the plan isn't compatible with the phone"... YES IT IS.. Device shouldn't matter unless it's a watch, tablet, or internet plan.. A phone is a phone. plan doesn't mean anything... Again forced to call for that $25 or navigate to a store..

4. I understand you have to have a phoneline to get their internet, but no where does it say you have to keep that line to keep the internet.. I tried porting out my phones to tmobile for american customer service, but they said if I do that I lose the internet... How? I already have it, it has a phone number, I was a customer when I signed up for it. You have no contracts so by rights. I have the right to add or remove any or all services as I see fit... That sounds like a 'contract' to me...

5. Absolutely no american customer service So if you happen to get those people that don't speak a word of english. You're stuck in a language barrier fighting with them, and risking having your whole service shut off... Happened to me once for a week. They only needed to refresh my phone, and they refreshed the entire account and we were cut off for a week. Did we get anything in return?... a whole $10 credit...

6. If you end up owing money. Something they NEVER tell you about. No text, no email, nothing.. They'll turn your service off without warning, then try and make you pay up first before speaking to someone to dispute the charge.. That's extortion! Customers have the right to dispute all charges before they pay. But if you don't pay up. they'll hang up on you again. forcing you to either pay up, or navigate to a store, and again. Small towns don't usually have metro stores

This company has become a joke! It's a scam. 100% of this company is out to scam you out of every penny that can squeeze.. Not only are they an embarrassment to Tmobile but an embarrassment to Texas! They've become fraud...

Now my sister ordered from Metropcs 1-800 number on July 24th never received her phone. New she is being charged for 3 different # and only i phone is working. Metro PCS is nuts thinking someone is gonna put up with that S*** If I could I would give Metro zero stars.

The customer service in person AND over the phone is terrible! I just got hung up on over the phone, AFTER visiting the store in person having to deal with rude associates. I was considering switching to metro, but on second thought I’ll stay with Verizon. At least their customer service reflects what you pay for 🤷🏽‍♀️ If I could have given 0 stars, I would have.

I will be looking for a new phone service the extra charge was not approve by me and they would not let me talk to someone to discuss my monthly bill was $116 not $169. I only have ss and cant afford this charge POOR CUSTOMER SERVICE 😠😡😠

I had a shocking experience at 2823 Third Ave, Bronx 10455. Equal parts incompetence, rudeness and verbal beration, and attempted fraudulent actions, culminating in being kicked from the store and told to go to another metro after calling out their fraud. After nearly two hours of abusive customer service (by both the employee and the manager), I *did* go to another metro store with the exact same request and the same hardware and information, and they had me activated *within 15 minutes* with a smile and professionalism. This is a specific issue with this store, to be clear. This is completely the two employees.

I came in for the $30 (25 with autopay) plan, bring your own unlocked device. I also did research and confirmed that I have full T-Mobile band access and my hardware is compatible.

The employee was confused by my (fully compatible with Metro) unlocked phone, and called the manager. The manager then denied me service saying that my hardware was incompatible. I protested, and corrected her, saying "my hardware is compatible" and showed her that I had full voice and data on T-Mobile's network. Despite that, she still refused to proceed with the sale, and refused my attempts to clarify the situation with the manager. She would not even let me talk to the manager. Only after 15 minutes of pleading did I finally get one shot to talk to the manager (humiliating). A competent employee would fix the situation (work with the manager to explain that my device is compatible and on T-Mobile's towers without issue), not dig in and escalate hostility.

Now I had the manager (Alejandro) on the line who was immediately hostile, falsely claiming that my device would not work on the network (a professional would simply look up the phone bands and confirm.) Furthermore, he tried to claim that my device was too outdated to work on the network and had outdated software. At this point, I'm lucky that I've done Android ROM dev and know what I'm talking about. Any other customer would be permanently turned off of Metro by this point and walk away with incorrect information. I calmly pointed out that my software was up to date with Android 14, and I had moved the device onto T-Mobile two days before without issue. The store employee chimed in that "Metro and T-Mobile are different", fully digging in and grasping that my device *must* be incompatible with the network. I pointed out that no, they use the same towers, and in fact, I am a current TMobile customer and have been for years.

After half an hour (I'm literally getting tears in my eyes), the manager finally gives me a chance to register the device, but only after aggressively confronting me over the phone and telling me "I want to make sure we have this on camera" and that I would be on the hook for the bill even if it didn't work. I agreed to have my statement recorded "for the cameras" or whatever he was going on about. That's fine, because the device will work.

So the store employee starts signing me up... "It will be 110 for the first month." (All of the quotes in this section are exact quotes) I go "for the $30 BYOD plan?" She goes "Yes, there are fees and insurance." I go "I don't want insurance." She goes "I have to add insurance." I mentally step back because this does not sound right at all, and ask for a breakdown of the charges. She then reveals "I have to put you on the $75 a month plan" and that I then "call in" and change to the $30 plan. Regardless of if this was malice or incompetence, this is outright fraud.

Again, I'm extremely lucky that I was well informed coming into this store. Most would have been wrongfully turned away, or taken advantage of by the bait and switch. As you can see from previous reviews from others, this is a recurring pattern. I reported the incident to Metro and they elected to open a ticket for an investigation so I don't think I'm alone in thinking that this is an experience that is beyond the pale. This is not how to run a business. This is not how to treat people. Go to another Metro store. Do not come here.

Horrible customer experience in person. I called #611 for help. They directed me to go to a shop that would give me an upgrade for free. The "manager of 18 shops" refused. He claimed that 611 was lying and the $26 was for activation. 611 told me that he would do it for me, no problem. Rude man at 1160 Hancock st in quincy absolutely refused. He was rude to 4 customers in front of me because they didn't speak English. He just yelled "money" at them. Or "pay me " not exactly positive. I don't wanna mispeak.
I will never go into that shop again.
Edit: just spoke with customer service at Metro (#611)
Got an upgraded phone that can be delivered and can be activated on the phone or online (another thing that the franchise told me wasn't possible)
So whoever runs the shop on Hancock St in Quincy is tanking their business with this rude 'representitive'. He has no idea how to run a shop, let alone the 18 shops he claims to run.
Edit: phone I got doesn't work and I'm expected to pay $20 to return a free phone. Yeah...no. changed back to Xfinity mobile. I'm so done.

Conveniently, MetroPCS will always "fix" your problems with a solution that requires you hanging up or restarting the phone. I've had this issue for over four months. Every time I call, the resolution ends with something that disconnects the employee and I.
When I refuse to do that, I'm "transferred to a supervisor" where the phone rings for 15+ minutes or it's just radio silence but the call is still connected.
I'm paying $80 for two lines that only work in WiFi, which means they're useless. I've talked to half of India and repeated myself over and over and over again with no improvement. DO NOT USE THIS COMPANY.

It had been a few years since I purchased a new cell phone. I visited the Metro Store in Brookhaven, PA. The rep that was assisting me was Mena. She was fantastic and explained the entire process...the best type to get, functionality, pricing, etc.. She even applied the protective cover on the new cell, which anyone will tell you is a real pain. She did it flawlessly,

So in closing, what a great experience I had at the Brookhaven, PA store. Mena made that possible.

Their wifi is totally non existent on my phone in Maybank at Cedar Creek Lake
Have contacted both metro PCs and T .Mobile about no internet service/ reception and they do nothing. Also do not buy their Wifi modules. Neither company works in this area. It's an easy fix but they're profit hungry and won't spend the money to fix at towers. Do not waist your money if you want the internet on phone or at home.

All I have to say is Metro is the worst I will never get with them every time I call my family members or friends the phone hangs up I even got attacked on the bus and I couldn't even call 911 not only that I go to the customer service in the store they order me another phone thinking it's the phone well it wasn't the phone it's the services I've been with Metro for a long time and now they did this new thing where I don't know supposedly you're a new customer whatever well that's just a rip off you know I used to be able to get a free phone every month and I can't even do that I don't even care anymore I will never go back to Metro I'm sticking to Verizon that's about it anyways don't waste your time with these people my TV it's a Roku TV I can't even watch when movies and buffs my tablet the same thing it buffs I'm so fed up with these people I don't even know why they're in business

Customer service informed me I could return a phone I purchased from a different state at any Metro store and hung up on me mid-sentence. My local store said I cannot do that. I called customer service again and asked for help returning it without driving 8 hours roundtrip to the store I bought the phone from, and they told me there's nothing that can be done and to just go ahead and drive. I asked if I could get a return slip online or even ship the phone in, they said no. Absolutely no help for someone who is trying to return a purchase even though I've been a customer for 6 years. They didn't even apologize for giving me the incorrect information.

I am eligible to add a line to my plan. This has been confirmed by customer service. However. They refused to add a line without changing my plan first. Then finally admitted that I wouldn't have to change my plan. But that they won't sell me the phone to add the line. That I would have to bring my own phone. Make this make sense.

Metro COME ONNNNN!!! I Have been a loyal customer for a long time (7 years to be exact) and every time I had an issue or a question I would go in a store or call customer service, and both would give me attitude or rude customer service, let me wait on hold for a long time while I know they are in the background being lazy or something like that and not understand issues. That's the kind of people you hire?!?! REALLY!?!? COME ON!!! I had to explain to a guy my little question for about 15 minutes before he got it. I think I'll be better at another phone service if you don't get better service.

I would give 0 stars but 1 is the least amount. My son and I drove 50 minutes( we live up in the foothills this is the closest to us) to go to Metro PCs to pay his bill. There are 2 metros in Yuba City. The first one we went to was supposed to close at 7 pm. We checked the closing time before leaving home. We got there at 6:45 pm. They were closed. There hr also posted on the window said 7 pm closing time. I was upset but we knew 7 minutes down the road inside Yuba/Sutter mall there was another metro and it closed at 8 pm. We got to that one at 7 pm and it also was closed. The business across the way said they left at 6 pm. Today. Well there hrs posted 8 pm. There were no signs at either place saying they were going to be closed early. The internet didn't show them closing early. It cost me 35 dollars to in gas, a wasted trip of 2:30 hrs. This is unacceptable. I think it is disgusting they would do this and not warn people they close early sometimes. These company's that don't care about their customers deserve to have to go out of business.

Metro! COME ON!!!! I've been a loyal customer for over 5 years straight ..my current plan (60$ w/prime ) I've had and rather enjoyed...but now your pushing this Ridiculous. FLEX plan. Now I'm.going to speak on behalf of existing customers who may/may not want to switch to the flex plan from their current.existing metro plan.
What value are you giving me? Essentially your upping my bill 15$ a month ..for what exactly ? What value have you added to the flex plan that would make me want to switch...initially I thought it was a cool plan, untill I realized I can NOT take advantage of the new phone until 12 months (1 year) time of active flex plan ...
One of the selling point for u all on this flex thing is giving existing members that new customer vibe...BUT HOW? all your doing for existing customers is making them pay more for the SAME EXACT PLAN. im essentially financing a phone , that I won't get untill it's been a year
Your not doing anything for existing customers STILL .
I was supposed to get a new phone to replace this refurbished phone u sent me after I filed an insurance claim..and you all never made.good on that either ..I'm still stuck with a moto stylus that came with no stylus and partial sound laggy as all get out...
Needless to say metro your not listening and your not looking out for your long time.l customers ...which most like in my case..are just about to switch to another company .

Well I did really like Metro.. I I honestly have no idea how I got put on auto pay. I never do that normally because in case if I don't have the money in my account or if the money in my account is for something more important than a phone bill.. well my phone was still active on May 31st. And was still going to be active for another day or two. They withdrew my auto pay on the 30th in the morning. On the 31st I called to get a transfer out pen because spectrum was offering me a better deal. While on the phone with the agent I was telling him I was at charter transferring out. I asked him for a refund on the $80 for the month of service for the two lines that I was not going to be using. He told me he was creating the case and that he was doing that for me. Throughout the next week and a half I called to check about this refund more than once and every agent assured me there was this case it was going to take 10 days for the refund. After waiting two weeks now... I am told that because I transferred out my account got closed therefore I don't get my refund.. I was like well then the guy on the phone should have told me that if I transferred out before my refund I wouldn't get it. That's $80 that I'm just out now and that I had more than one agent lied to me over a week period of time telling me that I was getting a refund... For them to tell me that because I transferred out in my account got closed I just out my money. So I would at least not recommend auto pay.. because of you ever switch companies you'll be losing that money. And then what's the point of them even recording the phone calls because the guy never even told me that I was going to lose the money nor did the five other agents when I was calling and asking about this in the meantime.. I'm just really pissed off because I switched to spectrum to save money because they were offering me a better deal. And then now because of me being on autopay which must be when you pay with the card online it must automatically click auto pay for you because I definitely would not have did it.. now I'm just out $80 that I was counting on for a bill. Thanks Metro .. this is how they get you not all that yada yada b******* this is where they get you..

I have been a Metro customer for 10 years but not much longer. I recently bought a new phone from them and did not know it had half the storage of my old phone. I took it back a few days later to exchange it and the store refused to do anything. I called Metro and they also would not do anything to satisfy me. The fact that the store and the company are willing to lose a 10 year customer over a $90 phone says all you need to know about their customer service.

All I can say is do not ever buy anything from them because I did it never worked tried to return it for exchange or refund nope even though it says rite on receipt 14days you call the 1-800#they don’t care either the girl working there very rude called me a liar in so many words claiming it worked it did not so if this is how y’all treat people I do not see how y’all still in business I’m shocked I will be sure to tell anyone I know do not give them your business

Six years of on time payments, and until a month ago good service. I have a special needs child and a father with autism, and I can use the phone I'm still making payments on to use wifi. Customer service has been rude with no solution. Brick and mortar stores no noting but to try and get you to buy something else's. The last straw was Customer service reps laughing in the background while I stayed in hold for over 20 minutes to receive ZERO in return.

Exelente trabajo y atención de parte de las trabajadoras (Rachel y Gabriela) en 1550West 84th street suite 40-41 Hialeah FL 33014.Espero que sigan destacandose de esa manera muchos saludos.