MetroPCS Avis 

I will recommend you not to get this company by far I have been with different companies during the years and MetroPCS is not what he used to be back in the beginning back in 2000s yes MetroPCS with something good and you could take advantage of opportunities and pay for your service the right way right now it's a worthless company when you don't get the service right and they won't treat you right they always lying and those can be out there stores have fun with that

I like the service and everything like that but I ordered a phone and i got the order number and tracking number well I track the package after maybe five days and it says package damaged contents discarded so I call metro and they said they will give me a refund I said ok... I forgot to mention that I ordered the phone on July 4th and I have been trying to get this problem resolved but it's August 3rd and I'm just very disappointed I feel let down cause I know metro can do better than that

I would rate it zero if I could. Idiots over seas cannot see the network outages here in the states and asked for my phones imei number when I inquired when the service would be back up. Why would you need that for a network service question? You don't. Don't trust them with my imei. They should be able to see that on their computer. Like how I can on the app. Dude had a lower than room temp IQ and it showed.

They have some of the worst service and devices! My moto G always freezing or glitching, I didn’t even want this phone… Yet the agent at the store just kept pushing it off on me.. when I stated I wanted the Galaxy. On top of horrible internet to be 5g, they also don’t have any real extension time; like Verizon or Att or T-Mobile themselves.. A 72 hours extension is not a real extension! other companies give you a lot longer then 72 hours I’m about to switch from Metro again

I paid for eSim to switch phones I ended up having no service. Wasted at least seven hours between stores and online customer service to fix the problem and still have no line and no service

Everything EVERYTHING FOR ONE THING A SOMEONE I KNOW HAS A METRO P.C.S PHONE BUT THEY CANCELED METRO PCS SERVICE TO SWITCH TO ANOTHER NETWORK WHICH IS FINE BUT METRO LOCKED 🔒 THERE PHONE SO THAT THEY COULDN'T SWITCH OVER TO THE NETWORK OF THERE CHOICE 🤔 THERE PHONE FROM METRO IS LOCKED UNTIL NOVEMBER METRO IS VEEY WRONG ON THAT PLUS ➕️ EVERY END OF THE MONTH METRO PCS WOULD TURN YOUR SERVICE OFF UNTIL YOU PAY YOUR BILL .JUST REMEMBER THEY HAVE SERVICE WITH METRO ON A MONTH TO MONTH BASIS SO WHY TURN THERE SERVICE OFF EVERY MONTH .WHAT A DAM DISGRACEFUL THING TO DO WHEN YOUR PAYING YOUR BILL EVERY DAM MONTH SO WHY TURN THERE PHONE OFF .GETTING BACK TO MY STATEMENT PHONE IS LOCKED UNTIL THE ONE year wtf so there stuck with METRO until the year is up .who does this only metro I advise everyone to not pay a phone from metro psc there SERVICE is ridiculous that's why I call there phone service METRO PIECE OF SHIT GOOD FOR NOTHING

Well metropcs is not honest with there whole company. I asked for my account number and my transfer pin number they gave it to me they never said that you have to stay with us for a year before you can switch over to another company. I went to switch over to another company and my phone was still locked. I went to the metro pcs store twice and the lady looked into the phone and did nothing to unlock my phone. And then the second time I went to the store and a guy that was working the second day said you not with us anymore so I can't unlock your phone he was very rude with his attitude. I will Never deal with them again. They have very poor communication skills and they just want the money that's all. I call them metro piece of shit. Cause that's what they are. They have no good service at all. They are all about the money that's it. Metro sucks big time.

I swear I'm backwards. And you have low rating here I find them fantastic I get internet but no problems with I get awesome reception I got phone with unlimited data unlimited calling internet hotspot and I got a tablet with data on it I give that to my mother because she's older this is the only way she had internet. and all of that I get for $130 wait. plus I get Amazon prime and Google one included in it. The new phone once a year I've been with them about 15 years I switched twice and I will not name the companies because I already have bad reviews in about those companies just because it doesn't have a contract doesn't mean it's not a good phone company people just because you're not paying an arm and a leg doesn't mean it's not good service! They give you three day extension on your bill if you have another bill you have to pay it first you need a couple days no problem so I ended up going back to them and I'll probably stay with them till I die after what I've seen that's out there I don't have to have a contract to make me seem cool I like inexpensive with good service

I purchased a “Pay as you go” plan, not a phone. Talk about a cumbersome experience getting it activated. I have used several pay as you go plans over the years and most are quite simple to activate and start using within minutes on any device. TracFone is hands down the most user friendly and I would have continued using, but the store was out of SIMs. I decided to give Metro a whirl and am now kicking myself. Despite what you think, it cannot be done on the internet and must be done through their customer service and must be tethered to a specific device.
I called and got connected with someone from India who spoke little English. I gave him the IMEI number to my device which he said is locked and I would need to buy one of his phones. I told him repeatedly that I am looking right at the settings in my device that says SIM unlocked. He handed me off to someone who spoke even less English who argued that I need to buy one of their phones. I asked why would I buy anything from you when you can’t set up my existing phone. Miraculously he determined my phone was unlocked and proceeded to try and sell me a tablet. Eventually he activated my SIM and asked what plan I wanted. I mentioned the 6 month plan for $120. He tried to tell me that plan was no longer available. I lost my temper and told him to check their MF website, its on their as we speak. He let out a deep sigh and said he would make an exception for me. When this 6 month plan is up, Metro and I will be parting ways.

If I could give zero stars, I would. I purchased a phone at a lower rate as they were having a "deal". Be wary of their deals. Metro is a cellular service that has no contracts. You pay month to month. Well, guess what? Turns out the good deal I got on the phone wasn't such a good deal. The phone is locked to metro for an entire year! You can't switch service with the phone you paid for!!! It's your phone, you paid for it. So, that's where they stick it to you. You can get the phone for a great deal but you have to stay with Metro for a whole year before YOUR phone gets unlocked!!! And here I thought they don't do contacts.......

It is impossible to obtain a Transfer PIN or any help when you have lost your phone trying to keep your same telephone number. The customer service representative even hung up on me instead of trying to provide a solution. I am very disappointed with MetroPCS!

Primero que nada la tienda estaba sola,el representante llamado Tarun fue muy amable y me explico todo lo que necesite,fue muy paciente ya que no habló un inglés fluido,lo cual me quedé satisfecha al ver lo que el se espero para que yo entendiera bien...tienda 2717 61st Galveston Texas

If I could give them a -50 I would.
MetroPCS is the worst cell phone service I ever experienced. I cracked my phone screen. They sent me out another old phone that could not be activated. Every time I go to the Metro PC office there is an issue where they can’t help you or the office is just closed because they stepped away and went to lunch with no sign or nothing on the door. Why have you call 611 if you have to be transferred to Metro PCS customer service!!!! it’s just awful. They need to shut down the whole company. 😡

I have been with Metro Pcs for almost 20 yrs. I don't have a problem with the service. My issue is the phone upgrading. I have the Revvl 7 and it's starting to act up, so I was looking to get an Upgrade. No such thing as an Upgrade without changing your number or paying full price for another phone. I remember when you could get a Free Upgrade after 3 mos. Not anymore. I'm so disappointed in Metro. How is it an Upgrade when you go from Revvl 7 to Samsung A16? That's a Down-grade. I guess maybe I need to go with another company. I need to hurry and get another phone before my Revvl 7 stops working all together.

The NLR east Broadway location is a joke I walked this morning itto talk to them about my bill and the man behind the counter didn't even even greet me when I walked in I had a question about me bill he didn't even ask me my name or phone number he was very rude bad customer service had a bad attitude me and my family and friends will be leaving fir better customer service we will be taking our business elsewhere you can't run a business with a attitude if I could rate that man customer service I would give him a zero no stars with out customer your business Will fail and if you got service with them look at your bill carefully

I attempted to buy a phone through this company, and it was a disaster. I provided my shipping address, yet they sent the phone to the wrong place. I called three different representatives and got three different, conflicting answers at every step. I was bounced between them and UPS, with empty promises that never materialized. Now, the phone’s been sent back to the warehouse. Instead of a straightforward fix, I’m waiting weeks for a refund and will have to reorder the phone. The process was not just arduous. It was egregious. This company’s process is simply not safe. They offered a $10 credit for all this hassle, an insult after they caused the problem. Think twice before putting your trust in them.

The phone plans are ok, but when it comes to customer service - at their authorized stores, over the phone or via chat on their website - TERRIBLE!!! Frustrating, disappointing, not helpful, with attitude, not customer oriented at all!!! And that is the only reason i dropped them and will never go back nor i will recommend anybody to go with Metro!!!!!!!!!!!!!

I am extremely disappointed with Metro PCS customer service. I pay $45 a month for internet service, but it completely fails to work. I contacted customer service, and they explicitly told me they would fix my internet issue. However, nothing has changed. Every time I get back home, I literally have to go out and buy a separate prepaid network card just to get online because my Metro internet is non-existent. I am paying for a service I am not receiving, and customer service has failed to resolve the problem. I’m not even blaming the Reps. They have to constantly lie to cover up what’s going on with the Network. It sucks paying for a service you don’t get. I don’t want to leave Metro PCS, but I really need Internet at home.

40 plus waiting to for a representative to tell me they don't know why I'm getting charge extra

I have had them for years and the last couple years I have noticed a decline in service. Phone has 3-4 bars and still won’t send. Can’t find a bar to save my life in some places, while other people right next to me have plenty of service. I think it’s time to switch carriers!