MetroPCS Avis 

Cannot contact any local store and get a person only full voicemail or message service and main national numbers will not answer simple questions I left this company once before due to bad insurance replacements of devices seems they aer still a garbage company try something else they are bad all around

Service is reliable.service is inexpensive. Customer service sucks.i can live with it.

They never hand you a invoice or a receipt unless you ask for it that is unprofessional they also cut off their 24-hour service customer service number the customer service number and the stores do not keep in direct contact unless it's taking your money don't believe anything phone customer service says because the stores and them are not on the same page dump MetroPCS by T-Mobile and get better customer service !!!!!! Specially the Auburn location absolute nightmare with these people and they also talk over you in their foreign language which is completely freaking rude

Wish they were up front about forcing updates on your phone so they can download scam apps on your phone to steal your information . I dont understand why company's have yo be so scummy like selling my information to scam artists who call me every single day non stop . That only started when I switch to this company

Great work got 3 free tablets and a free phone and my bill got lowered

I had metropcs for about 4 years. I decided to get the tower for home internet, that was a joke. I had faster speeds on the phone, so I decided to get rid of the tower and upgrade my plan to unlimited 5G. That's what they're advertising stated, nothing their stated that you'll have slow down speeds, nothing, so i upgraded, only to be more frustrated each and every day. I get texts stated that I'm over my limited, lol what limited? Who sets the limits? When I'm paying for unlimited, right? They lie and lie, lol the stupid rep. Tells me I'm not in a 5G area, the idiot really thinks that I'd go for that bull s.it, I'm in a 5G coverage area and to prove it I've got screen shots showing times that the speeds go past 60 MBS, but when is that at 4am in the morning. So they lie, cheat, steal and are to me nothing but scammers. They've been sued for their deceptive pricing advertising lying to customers regarding 5G but here they are continuing the same thing. They won't learn until we the people take them to the cleaners!! Class action law suit!!!! If you want to give away your money, and get frustrated every day, then go with these lying scammers, I wouldn't recommend them to anyone.

In the store on Drew St. In Clearwater, Kevin was extremely helpful! He took the time to explain what the problem was, and then fixed it. He was very interested in helping and was very pleasant!

Yes unlimited 5g but don't work after I hit a quota yeah as soon my phone unlocked I'm gone, and when I complain about if for idk 4+ years told nothing wrong ok $1000 phone brand new yeah service is working fine scam artist's

I have been using Metro for far to long and have noticed on numerous occasions I'll be connected to WiFi and get a message stating I used all my high speed data. Pay for more and still the same thing next week.

I bought a phone from @MetroByTMobile and UPS NEVER delivered it. First Metro told me I received it, then they admitted I didn’t. UPS says only the sender can file the claim. Metro keeps making me wait 48 more hours with NO refund and NO phone. Worst customer service ever. @UPS

WEST TENNESSEE AND NORTH MONROE STREET (Kevin – GM)TALLAHASSEE, FL
My experience at the Metro by T-Mobile location on North Monroe Street in Tallahassee, Florida was extremely concerning.

After being sold a defective phone at another location, I was directed here by an employee named Paul to speak with the store manager, Kevin.

During my visit, Kevin, who identified himself as the GM, sold me what he described as his personal or “old” phone for approximately $140 and stated that the transaction had “nothing to do with Metro.” I was told the device was sold “as-is.”

I made it clear that if I wanted to purchase a personal phone, I could have simply gone through Facebook Marketplace. I came into a Metro by T-Mobile store expecting a legitimate retail transaction, not a personal sale from an employee.

I was also told that refunds were not allowed because this was considered an “upgrade,” but again, the original phone I purchased was defective from the beginning.

No receipt was provided for this transaction either.

The device I was sold has also had performance issues, and I am now out a significant amount of money with no proper resolution.

I have since moved my service to T-Mobile, where the level of professionalism was completely different.

At this point, I am requesting a full refund of all money paid, including the cost of both devices, all fees, and my monthly service charges.

I have proof of payment through my bank records and expect Metro by T-Mobile corporate to contact me directly to resolve this matter.

This situation is unacceptable and requires immediate attention.

It will not let me give a half star SO, I had metro POS on my phone & the service was TERRIBLE, The Customer service was TERRIBLE, trying to get anything fixed TERRIBLE. So come to find out when I switched to T-mobile the Metro POS Sim card LOCKED my phone to there service only, despite being on same network I could only get partial compatibility & single dropping constantly or can make calls not receive them.. SO not only is Metro POS a totally HORRIBLE company, they also ILLEGALLY Lock your phone to there service after LYING to you saying that a T-mobile phone will work fine with Metro POS because it has same network.

SO BEWARE EVERYONE!! Metro POS will ILLEGALLY Lock your phone to there service, now I have to talk to Metro POS & get them to unlock my phone. If they Try & charge me to unlock I will Have so many lawyers up there wazoo they will crap briefcases & paperwork for Eternity..

Save your money to go somewhere else because if something goes wrong with their Network customer service told me sorry but there's nothing they can do in pretty much you wasted your money on service that cuts in and out all day everyday and I don't mean just once or twice I mean hundreds of times they don't care how long of a customer you've been with them I was with them for years and the manager was rude and pretty much said sorry but it's not his problem

Apparently the owner of 17 locations in Charlotte North Carolina is owned by a man by the name of Omar I will omit his last name however I purchased three new phones and noticed on the third day that one of the phones did not have tap pay so I proceeded to the store that is located on sunset and beatties Ford road asking for an exchange.the day before I ha went to the store at 6:00 p.m. they were closing early and the young lady at the door simply said when I told her what the issue was that I had seven days to return the phone if I had any issues and to come back in the morning which is what I did,when I got there the young man contacts the owner, let him know that hey this young lady she would like an exchange the phone Moto g 2026 doesn't have tap pay the phone is still brand new she just purchased it three days ago with no issues she just says it doesn't have NFC on it.the owner then tells him by no means and in no way is he to make a refund or do any exchange.I contact MetroPCS directly to ask them what their policy is and indeed the woman on the phone says no the policy for Metro PCS is that we will exchange as long as there's no thing wrong with the phone it's less than 200mg that have been used and talk time is limited I did meet those qualifications however still yet the owner refused to do anything about it so I'm with the phone that I purchased 3 days ago and I'm not happy with with no resolve. the employees of Omar they are all terrified of this man and employee tells me it's because of him being Arab and stating that he has a lot of money so I guess that means or authorizes him to mistreat people and his customers and just make up rules as he goes as well as not listening or caring about what Metro PCS is policy is.

The employees are terrified of him and because of such even if they know what they're doing is wrong they do it because of fear of retaliation in being fired. I don't know how people are allowed today to handle themselves as though they are God mistreating people taking advantage of people with no regard and no consequences. MetroPCS within itself was of no help or assistance to me either stating that because he is a personal owner that there's nothing they could do from their end in spite of them saying wow when they found out what I told them that he said he didn't care about what their policy is

Purchased a phone 2 days ago for my elderly father in law on my existing account. Turned out to be to advanced so I tried to return to store. Was told it could not be refunded because it was considered an “upgrade”. Super disappointing given I now have a phone that no one will take advantage off. Shame on me for not reading the small print and shame on them for not clearly explaining the conditions prior to the purchase. $180 down the drain and a serious lesson learned. For every policy there are exceptions and overrides that someone has the ability to perform. It’s polices like this make it super difficult to remain committed when there are so many options out there. Metro PCS - do better!

The reception is bad in some areas and doesn’t work. Overall the customer service has been really bad.

l was thinking on going with MetroPCS I was first told after you reach 30 GB at full 5G speed it will go all the away down i was told it would go to 4g now i'm being told from MetroPCS it will be going to 4g after the 30 gb you will have like 2 g I was told you can not even use youtube or google maps if you do not want mobile data then you can go with anyone but I do not know any one that dose not want mobile data be aware of this info I was told they can make it so it dose not slow down .They tell you one thing after you use it you fine out something l was like going to try it but they got me to think do you want a mobile data you can not use for anything .

Would like to give 0 but the site will not allow. Ordered a device with a phone number, the agent sent it to the wrong address. Metro is requesting I do all the legwork to track down the phone yet they have been paid

Reviewed March 1, 2026

Today is March 1, Sunday 2026 @ approximately 10 AM. I went to the MetroPCS store at the end of Franklin Boulevard in Gastonia, North Carolina. By the DMV and Big lotsI believe he was a Mexican male and his name is Javier. He was very rude. He made me wait for two hours just to LIE and tell me that I could not have my phone number transferred to a loaner phone because the loaner phone had a lock on it. I took the same loaner phone to the MetroPCS in Gastonia on Franklin Boulevard next to the American deli and I had my number transferred to the loaner phone by an expert named Tierra!!’ she was very helpful. She should’ve been a manager with her expertise, patience, customer service skills, along with her bubbly attitude… she was able to solve the issues that I needed to have resolved! The loaner phone that was given to me by Apple because my phone would taken two weeks to be fixed. When I left Javier,my intentions were to go with another phone provider either Spectrum ,Verizon or cricket. He was very unprofessional, condescending, and he is a liar! If it had not been for Tierra I would have been with another carrier!!!