Millets - Colchester Avis 

1 330
TrustScore 5 sur 5

5,0

17-18 High Street, CO1 1DB Colchester, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Belinda sorted us out with new walking shoes for me and new insoles for my husband. Really helpful and cheerful assistance and everything we needed was in stock at the right size. Excellent service th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thanks again to Lee in Colchester who always gives such professional help and excellent customer service. Have known him many years and the whole team are great x

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Staff ignored me . Was an effort for them to take my money . I bought wrong size but dont want to go back. They had no plastic bags . Jo Cole

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping

À propos de Millets - Colchester

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 17-18 High Street, CO1 1DB, Colchester, Royaume-Uni

  • 01206 574615

5,0

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

5,0

Tous les avis

(1 330)

5 729 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lee was helpful and honest

Lee was helpful and honest, explained how the heiro attach item worked and was a pleasure to speak to. He set me at ease to discuss the item as i was unsure if i would look stupid. Also likes zelda, so top man!

14 novembre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Millet’s Colchester

As always it is very welcoming in Milletts.
Belinda served me and was very helpful, pleasant and professional. A great shopping experience.

7 octobre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Noté 5 sur 5 étoiles

The staff are very friendly and helpful…

The staff are very friendly and helpful but don't force or expect you to buy anything it's a great shop to browse without being pressured into buying something

25 septembre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Coat shopping made easy

Excellent service from the polite and friendly staff who helped me pick out a coat earlier today. They gave me advice on both the colour and size of the coat, and the pricing was very reasonable, especially for such high quality. Sophie is highly professional and very attentive. A great experience all around!

21 septembre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Noté 5 sur 5 étoiles

A lovely outdoor shop

A lovely outdoor shop, got most of things you need, very helpful shop assistant, especially Vic & Lee at Colchester millets, always put themselves out to help and advice, from a pair of socks, walking pole to walking trousers…

7 septembre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Bought a bargain jacket in Colchester…

Bought a bargain jacket in Colchester today. Great service provided by a smart, polite young man. Thankyou so much!

7 septembre 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Fabulous customer service.

30 août 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Sophie

Sophie, and Lindi have excellent customer service skills, both of these ladies, go the extra mile to help, providing such a friendly service

14 août 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Millets in Colchester town centre is so helpful and friendly.

Millets in Colchester town centre is such a brilliant shop. I've been shopping there for over 35 years. Always such good advice and friendly, helpful service. Keep your town shops open please.

16 août 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Good advice and very friendly service.

16 août 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Staff are absolutely lovely and helpful

Staff are absolutely lovely. I was served my Gareth who fixed a tent pole for me completely free of charge!

6 août 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Noté 5 sur 5 étoiles

Millets Colchester.

Millets Colchester.
Sophie, Gareth and all other staff are amazing, They really look after their customers. They will always do their best to make sure that you have the items you need. Sophie and Gareth listen to what you need and go out of their way to help you. Give lots of advice if you’re not sure what to have when you go on a walk, or on a camping trip or any outdoor adventures. Going into the shop can be better than looking on line. If it’s not in the shop what you need. They will order it for you. Have your order delivered to your house ( most of the time the delivery will be free if you order from the shop) great customer service.

14 juillet 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great service staff always so helpful

Great service staff always so helpful, esp manager & supervisor Sophie

14 juillet 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Why can't you rate higher than a 5

Why can't you rate higher than a 5! Sophie and Lee are outstanding team members of the Colchester store, helped my son get kitted out for his upcoming Scouting trip. So knowledgeable and helpful. A real credit to Millets, a brand known and trusted.

13 juillet 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Sophie serves me each year I come in…

Sophie serves me each year I come in and is always so helpful. I would recommend this shop to anyone

5 juillet 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Belinda was very helpful

Belinda was very helpful and helped me choose the item I needed

20 juin 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Very friendly

Very friendly, efficient service. Happily took me straight to the correct product, despite it being an inexpensive item, so not a large sale.

13 juin 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Service with a smileI…

Nice friendly looks from the staff as I entered. Easily approachable. Knowing what I wanted was no longer made I still mentioned it by name. With a whoosh one of the ladies turned on her heel and went to an area of shelving, pulled out a box and explained that it was a replacement product. No hard sell, just info. I needed another item in order to use it properly but not in stock. Not to worry another lady at the till had heard all and was already looking on the store network for availability. The upshot was that both items were ordered for home delivery. Bosh! Many thanks Sophie and Lindy. A pleasure doing business.

13 juin 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Noté 5 sur 5 étoiles

I had an urgent need for socks as i had…

I had an urgent need for socks as i had managed to neglect my feet when leaving Derby at 10am this morning!
Belinda was extremely helpful, even de tagged and facilitated my sliding my fresh cotton attire onto my incredibly sweaty tootsies! I did feel like cinderella due to her kind nature
Thank you Belinda. Excellent service!

13 juin 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Noté 5 sur 5 étoiles

100% recommend this shop

Mandy was extremely helpful when we were shopping for equipment for a uni trip to South Africa, without putting any annoying pressure on us to buy. Very adept member of staff. Very pleased with our experience and our purchases. Also a shout out to the lovely young man on the counter in the afternoon (we went back because we forgot to buy a jacket) who was very friendly and helpful, despite the fact we ran out of time and had to rush off to get our train. Very positive experience all round.

6 juin 2025
Avis spontané
Logo de Millets - Colchester

Réponse de Millets - Colchester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Millets Customer Care Team

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