Millets - Monmouth Avis 

285
TrustScore 5 sur 5

4,9

21 Monnow Street, NP25 3EF Monmouth, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Extremely well located hiking/camping supply store if you live on the Wales/England border and love a good trek in the Forest of Dean and Brecon Beacons area. Great staff who were very informative and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have just left the Monmouth branch of Millets where the courtesy and support I received was outstanding. Liz went out of her way to help me to return a package through UPS. The process was frustra... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Zero star review (1 star minimum available!) for Millets Monmouth. Visited shop and got screamed and yelled at to leave for not wearing a mask - despite there being no requirement for one! Never hav... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service with my order being ready for collection on the same day. The staff in the Monmouth store were great. The sandals I ordered are a second pair as I find them comfortable and supportiv... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping

À propos de Millets - Monmouth

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

  • 21 Monnow Street, NP25 3EF, Monmouth, Royaume-Uni

  • 01600 739187

4,9

Excellent

TrustScore 5 sur 5

285 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(285)

5 780 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The staff are very helpful and…jennet

The staff are very helpful and friendly. And make you feel welcome as soon as you come into the store .

30 août 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Exceptional service

We greatly appreciate Jo's help in finding hiking boots today. She was kind, patient, and friendly, going the extra mile to ensure our shopping experience was exceptional. We left feeling confident and elated with our purchases. A great member of staff to have on your team. Very impressed with the service as a whole, highly recommend!

28 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Noté 5 sur 5 étoiles

great customer service was very helpful…

great customer service was very helpful in finding the item i requested, very polite staff memebers and very freindly. big thank you to callum he was amazing in helping me find the correct items for my camping trip lovely young man

27 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Perfect customer service

Just been in to return an item purchased by their online sister store 'ultimate outdoors'. Big thanks to Jess for ability great assistance in resolving there problem with the product. She went to great lengths to make sure that they had all the details needed to complete the return through customer care and that I had all the info needed to follow up with three online customer services. I was expecting this to be a nightmare... But it wasn't. Thanks 👍

25 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Noté 5 sur 5 étoiles

Good friendly service

I came back to change a pair of boots that I had bought for my son. Jess dealt with this in a friendly way. Jess was also knowledgeable and helpful. We got a 15% discount because my son is in The Scouts.

22 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Polite helpful staff

Polite helpful staff. It was busy when I visited the shop

12 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Millets Monmouth - first class service👍

All the team at Millets in Monmouth are very knowledgeable, friendly and helpful. Today, Jess helped me with advice around a range of walking boots.
It is a pleasure to shop at this store.

8 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Staff are always friendly when I pop…

Staff are always friendly when I pop in, even if I’m just browsing. Today I went in to buy a camping chair & the team were really helpful.
Thank you.

7 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great staff and service ! Usual warm welcome from the girls at…

Usual warm welcome from the girls at the store and some great advice when purchasing some camping chairs so thank you all. It would be great to see you retailing a range of Berghaus technical t-shirts as purchased from the store in the past. Keep up the good work and see you soon ! Best regards

4 août 2023
Avis spontané
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Réponse de Millets - Monmouth

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Staff always super helpful

11 juillet 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Attentive

Attentive, helpful staff

15 juillet 2023
Avis spontané
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Réponse de Millets - Monmouth

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great staff and shop

I recently visited the store to purchase equipment for my first family camping trip. Janet and the staff were fantastic in helping me get all the equipment I needed. They really took the time to explain all the products to help me make an informed decision on my purchases.

5 juillet 2023
Avis spontané
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Réponse de Millets - Monmouth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

The service in millets today was…

The service in millets today was fabulous always greated with a smile from the workers, Julie

7 juillet 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent service today

Excellent service today when buying day pack. Staff knowledgeable, attentive and helpful. Great to be able to take my dog into the shop; she enjoyed the dog biscuits. Thank you.

5 juillet 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Awesome staff

Extremely helpful and obliging staff. Friendly reception and I felt that my custom was very much appreciated. Would recommend to anyone.

3 juillet 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great shop

As soon as I walked in the store the staff were very helpful especially Jan. I found what I wanted very quickly.

20 juin 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Noté 5 sur 5 étoiles

BERGHAUS JACKET

This afternoon I visited Millets in Monmouth looking for a wet weather jacket. There were two members of staff present, both of whom were very helpful. I told them what I was looking for. They pointed out two suitable jackets and explained the merits of both. As a result of our conversation I bought the slightly more expensive jacket, Berghaus. I am pleased with my purchase and the assistance I received. I will certainly visit again for walking gear.

19 juin 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent service today

Excellent service today! Poor Jeanette was asked a lot of questions by my partner and she was super helpful! 10/10

16 juin 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Absolutely fantastic service with a 😃…

Absolutely fantastic service with a 😃 Efficient and helpful as always. Very happy with my purchases.

15 juin 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Good service and value

Bought walking shoes. Great fast service, good price and value. Thanks!

14 juin 2023
Avis spontané
Logo de Millets - Monmouth

Réponse de Millets - Monmouth

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

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