Millets - Southend Avis 

497
TrustScore 5 sur 5

4,9

4/19 York Road, SS1 2BH Southend, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The staff at the Southend on Sea, Essex store were fantastic at helping me and my son with our purchases. they spent time going through our various options on the items we needed. Then when they d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered from online AND walked into my nearest store, both were very productive and I got most of what I needed each time. The staff are friendly and very helpful in the Southend store. Delivery too... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Needed to return online purchase & exchange for different size. Phoned Millets Southend, they happily put the new size aside for me. All the staff were extremely friendly, helpful, efficient & had gr... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I haven’t received my purchase or a reply to an email I sent asking when I can expect it!

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de vêtements et d'articles de plein air
  2. Magasin de vêtements de sport (activewear)
  3. Magasin de sacs et de valises
  4. Magasin de matériel de camping

À propos de Millets - Southend

Écrit par l'entreprise

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

497 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(497)

5 729 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very good 👍 helpful and…

Very good 👍 helpful and knowledgeable- very pleasant. Store well laid out. Room to move around, the other staff were also helpful and pleasant.

8 novembre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Fantastic shopping experience

Fantastic shopping experience. Ruby was really helpful and efficient thanks

2 novembre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Ultra marathon kit list shopping made easy

Came in with very limited and very specific requirements for an ultra marathon I’m running in a few days. Lisa jumped straight in reading my kit list, rushing around to get me everything I needed and saved me loads of time browsing. Time I didn’t have. Sorted me everything I needed in 30 minutes which was incredible. Great products but just fabulous customer service. Thank you Lisa.

29 octobre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great range of products at great prices…

Great range of products at great prices and they even gave me a discount. The staff are super helpful and even put something to one side when I phoned them.

24 octobre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Sarah, Bunny and Stephen are great.

Sarah, Bunny, and Stephen were a great help. Great range of products in Southend millets, came in looking for a goretex coat and they pointed me straight to the berghaus maitland. Also came away with a couple fleeces. Thanks guys!

22 octobre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Excellent Staff

I visited this store today & was served by Liam & Bunny. Very knowledgeable staff & extremely helpful. Excellent customer service & will definitely revisit this store for future outdoor equipment purchases.

18 octobre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Fantastic customer service

We popped in today for a browse for an upcoming trip. We were helped by Bunny and Liam whose expertise friendliness and helpfulness meant we purchased today and left with all we needed. Excellent and attentive costumer service and a real credit to Millets. Thanks guys. Great job x

18 octobre 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

The lady that served me in the Southend…

The lady that served me in the Southend on sea branch Bunny helped us very much and nothing was too much problem.
Very happy with the service . We will be back

26 août 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great customer service

Would like to thank Elliot for his great service on our recent visit
We went in with no specific items in mind, and he took the time to show and demonstrate various products to us to make the right choice.
Even managed to find a 2nd item in stores which we required
Definitely recommend giving them a visit

9 août 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great shop with really helpful ladies…

Great shop with really helpful ladies behind till .
Went above and beyond to make our purchases easy and convenient!
Left our good with shop while continued to shop in town. Once arrived outside with van the lady who served us was waiting in lobby with all our things ! Was a good load too !
Second time bought from here this year and each time has been really pleasant !

12 août 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Very helpful and gave in depth…

Very helpful and gave in depth descriptions about the quality and how they work.

24 juillet 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great customer service and store

Great customer service and store. Sarah was so lovely and helpful with my purchases.

23 juillet 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Noté 5 sur 5 étoiles

Great service from Ruby and got…

Great service from Ruby and got everything we needed.

20 juillet 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Stephen was excellent

Stephen was excellent, extremely knowledgeable and friendly.

18 juillet 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

I originally came in before and when…

I originally came in before and when returned I was remembered straight away.
Stephen and Ruby are really helpful. I will recommend for sure to people who require walking shoes and maps.

5 juillet 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Stephen was incredibly helpful

Stephen was incredibly helpful with our entire shop.

My partner and I are moving to Cornwall and needed to outfit ourselves for the move.

10/10 service and would reccomend to anyone who needs outdoor clothes or gear

28 juin 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Rucksack fitting

Lisa and Elliot were really friendly and helpful, I went in to get a rucksack fitted for travelling and Lisa spent ages helping me try on different ones and decide which was best. Will be visiting again!

19 juin 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Super helpful staff

Super helpful staff. I come to buy equipment for my hike and the staff were so informative and assisted me. Felt extremely welcomed. Will be back before my next hike!!

1 mai 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Noté 5 sur 5 étoiles

Was served by sarah at southend

Was served by sarah at southend. She was really helpful, advised the best shoes for my ankle injury abd found me a pair that were perfect. Looked up s8zes for coats for me too & helped advise best waterproof items. Great service

3 avril 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Noté 5 sur 5 étoiles

I visited today to buy clothing &…

I visited today to buy clothing & footwear for my first hike in April. Stephen was really helpful and was able to direct me to what rucksack would be best, raincoat & then boots. He had extensive knowledge of outdoor wear, having climbed mountains himself which was really useful! Thanks to Stephen, I am now fully prepared for my trip up Snowdon!

22 mars 2025
Avis spontané
Logo de Millets - Southend

Réponse de Millets - Southend

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

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