Minors and Brady Avis 

For the duration of the letting process we were working with Sam Carpenter and we couldn’t have had a better experience, from the beginning Sam was so helpful and answered any questions we had, he always checked in with us and was so easy to work with. I couldn’t have asked for anyone better to help make this process as smooth as it was.

Massive thankyou to Louise at Minors and Brady who went above and beyond for me throughout the process of me buying my first home!
As a first time buyer who didn’t know the process of it all Louise was very informative every step of the way and constantly kept me informed which helped through the stressful process! So thankyou Louise!

Landlords – think very carefully before placing your properties under “full management” with Minors & Brady.

We have several properties managed by Minors & Brady and unfortunately our experience has fallen considerably short of what we were told to expect.

When we signed up, Sam Carpenter specifically explained the service to us and told us our properties would receive regular inspections approximately every six months as part of the fully managed service. This was an important reason for choosing full management.

We have subsequently had properties returned to us in poor condition, yet we are still having to ask Minors & Brady to provide evidence that these inspections actually took place. If they were carried out as promised, we simply want to see the dates and inspection reports. Surely the whole purpose of regular inspections is to identify problems before they become expensive ones for the landlord?

Rent management has also been extremely concerning. Tenants have been allowed to fall into rent arrears without the arrears even being highlighted to us at the time. When paying for full management, I should not have to discover or chase rental shortfalls myself. I expect the agent to monitor payments, promptly identify arrears, pursue them and keep the landlord informed.

We have also experienced serious concerns regarding deposits, including a deposit that was not protected within the required period after Minors & Brady took over management, resulting in it having to be returned. We have also had tenants leave a property in poor condition and then found ourselves having to chase matters surrounding the deposit and recovery of our costs.

Communication has been another major problem. We have repeatedly had to chase for answers, documents, keys and action on matters that we believe should be dealt with proactively under a fully managed service.

Perhaps most astonishing is what has happened since deciding to move our properties elsewhere. Minors & Brady have referred us to contractual provisions which they say mean commission remains payable on existing tenancies even after they cease managing the properties and another agent takes over.

In practical terms, this could mean paying Minors & Brady commission for a property they are no longer managing while also paying the new agent who actually is managing it. We are disputing their position, particularly given our concerns about the service we have received.

This isn’t one isolated complaint. Our experience has involved inspections we were told would happen approximately every six months but which we are now asking them to evidence, properties returned in poor condition, deposit issues, rent arrears not promptly highlighted, poor communication and repeatedly having to chase matters ourselves.

We have given Minors & Brady opportunities to address these concerns. If they provide evidence that the promised inspections were carried out, we will happily acknowledge that. At the time of writing, however, we remain extremely dissatisfied.

The irony of paying for “full management” is that increasingly we have felt we are having to manage the managing agent.

Based solely on our own experience, we could not recommend Minors & Brady for fully managed lettings.

My advice to other landlords: read the management agreement very carefully, particularly the termination and continuing-commission clauses, and get every promise about the management service in writing before signing.

We have just exchanged contracts on our sale, and it simply would not have happened without Claire. She was completely relentless in chasing the buyer’s solicitors and pushing through their administrative delays.

Her communication throughout the entire process was fantastic, providing consistent weekly updates and stepping up the pressure exactly when required over the final few days. Claire went above and beyond to protect our sale, and we cannot thank her enough for her perseverance.

Bought my first house through Minors and Brady, they were excellent every step of the way. Cass was the agent dealing with the after sales for us, and she was so refreshing to work alongside. She was constantly chasing solicitors to get us to completion and was calling weekly to give progress updates. Couldn't recommend enough.

Exceptional service from Minors and Brady! recently rented through them and the process was incredibly smooth. A massive thank you to Sam Burton, who provided quick, clear communication and was always willing to go above and beyond to help us out. Highly professional and stress-free, we couldn't recommend Sam and the team enough!
Weldone!

I had a really positive experience dealing with James Roe at Minor & Brady. James was extremely helpful, attentive, and professional throughout the whole process. He was always quick to respond, kept me updated, and went above and beyond to make everything as smooth and stress-free as possible.

It was a pleasure dealing with James, and I would definitely recommend him and Minor & Brady to anyone looking for a reliable and professional letting agent. Excellent service from start to finish!

When Karol valued my property he was reassuring, friendly and efficient. When I talked to Abby she was incredibly helpful and supportive. My main contact, Aysegul Capti, has been wonderful.Throughout the process she has kept me fully informed of progress, has been particularly understanding, invited questions and explained procedures in clear detail. Welcoming, efficient and responsive, Aysegul was a real help to me during the long process of moving house. She is a real credit to Minors &Brady.

Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!

We would like to thank Cassandra in aftersales for all the help with our purchase. It was 11 weeks to offer to completion. She kept us fully informed at each stage and answered or questions swiftly

Cassandra at Minors and Brady was fantastic in supporting us through our move from start to finish. 5 stars plus!!

Minors and Brady were very professional when we were buying our bungalow through them. We had several hold ups along the way but Cassandra rang regularly to keep us updated and did her utmost to help sort any issues that she could help with
All of the staff we dealt with were friendly and helpful. Many thanks for all your help.

I recently had dealings with Luke at Minors and Brady regarding rental evaluation review. He made the whole process very easy for me extremely professional and made sure the whole matter past off very smoothly.

Dreadful. Won’t name the staff member and manager but the former stuffed up and the latter gaslit me saying I was bullying and harassing (assertive woman, can’t have that!). I would think twice about selling your property with these guys - they put off a genuine cash buyer through their rudeness and inability to apologise for their mistake. (Independent witness to manager conversation would confirm my version).

Minors and Brady - staff both in the office and viewings were polite and professional. I appreciate their flexibility in booking appointments and makes us feel no hassle at all. Special mention to Laura, lovely and very helpful who showed us around some properties today. She even give us few recommendations of things to consider in choosing the best house for us. Great experience all in all!

Had a viewing with Lauren from the Lowestoft branch today. I was accommodated very late on a Friday and the viewing was after 5- thanks for being flexible and arranging this.
Lauren was very helpful during the viewing and answered all questions we had.

I was a little sceptical about using minors and Brady, it’s been a long time since I sold a house but as they have a lot of boards up in Norwich I went with them.
Maddie there did an amazing job, listened to my feedback and got the house sold and completed in under 3 months. She was always well informed and kept me up to date with the state of play every week. Thank you Maddie!

Brilliant service great communication from Molly and very quick sale and exchange . Thanks

The service provided to us by Claire Wilson was fantastic, she kept us updated throughout the process, calling us at least once a week to catch up or with any news. She was very friendly and helpful and responded to all our queries quickly.

From the initial phone call to talk about putting my property on the market, Becky Johnson has been extremely helpful, very proactive in arranging a valuation, and appointments. Becky has been in constant touch talking me through every aspect. Bradley who did the valuation has given honest feed back and discussed all aspects of the selling route. Brilliant service! I feel very confident with them selling my property.