In 25 years of buying cars and owning loads this has been the worst experience ever buying a new car. The company was fine until the deposit was paid then literally absolutely useless. 6 times w... Voir plus
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I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car... Voir plus
L'entreprise a répondu
Very disappointing experience with Luscombe Mitsubishi, particularly regarding Mitsubishi Extended Warranty work. I booked my Mitsubishi into Luscombe for faults to be investi... Voir plus
Had an awful experience with Luscombe Suzuki and their sales department. A lesson in how not to treat people that says a lot about their attitude to doing business. I phoned them around 11am one m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Concessionnaire Mitsubishi
- Garage automobile
- Prestataire de transport automobile privé
Informations provenant de diverses sources externes
Luscombe Mitsubishi Leeds - The Premier Mitsubishi Dealer for Leeds and West Yorkshire, with over 100 approved used cars to choose from, plus full service, parts and MOT depts. Winners of many industry awards, a business built on customer service as demonstrated with reviews across many independent websites. We are located conveniently close to the M621 for customers from Bradford, York, Wakefield, North and South Yorkshire. Our unique culture is what sets us apart, “We Won’t Sell You a car, But We Will Help You Buy One” is clearly how customers want to buy cars.
Coordonnées de contact
Low Road, LS10 1QR, Leeds, Royaume-Uni
- 01132776099
- sales@luscombemotors.co.uk
- www.mitsubishileeds.co.uk
1,5
Mauvais
146 avis
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N'a pas répondu aux avis négatifs
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Excellent as allways
21 mars 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Debra, I will ensure the service team sees your 5 Star review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.
Another outstanding service from…
Another outstanding service from Luscombe Mitsubishi. A pleasure as always. Great job team! Highly recommended.
19 mars 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Simon, that's just brilliant, and exactly what we strive to provide. It’s really reassuring to know we offer a pleasant and relaxed experience. I will be happy to share your comments with the service team along with a big thanks from me. Many Thanks Robin
Excellent customer service
Excellent customer service, salesman not pushy, would thoroughly recommend
3 mars 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Sue, your 5-star review and your custom are truly appreciated by myself and all the team. I know they will help others when trying to find a trustworthy and enjoyable car dealership. Wishing you safe and enjoyable driving in your new Mitsubishi Eclipse. Many thanks Robin.
Luscombe Mitsubishi Leeds were really…
Luscombe Mitsubishi Leeds were really helpful and I'd recommend them because the buying experience was made as relaxed and stress free as possible, with children entertained in the lounge area and drinks machine. The slogan on the wall was proved correct: "We won't sell you a car, we will help you buy one".
27 février 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Richard, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Many thanks Robin
Great service from all staff
27 janvier 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Julie for both your valued custom and your excellent feedback - We do all work as a team treating customers as we would like treated ourselves in a friendly yet professional manner, so I shall be very pleased to share your review with the team. Thanks again Robin
Car Service
Great and painless experience from booking, dropping off and collecting.
Courteous staff, service was completed as scheduled.
Thanks!!
11 janvier 2020
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Robert, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.
Effective and efficient service
16 décembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Jane for sharing your experience. I’m pleased to read your thoughts – it’s exactly what I want to see from customers! I really appreciate both your custom and your feedback – Thanks very much Robin Luscombe
Outlander first service
The luscombe service team are second to none
I have used them for a long time and always had great service, I would not hesitate to recommend them to my friends .
Thanks once again for a great job.
9 décembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much John for taking the time to leave us a great review, it's really appreciated. We always strive to be friendly and especially helpful and of course provide excellent service, so it's great to get feedback like this. Many thanks again, Robin
Excellent service when getting a 24000…
Excellent service when getting a 24000 mile service done. Even got a driver to give me a lift home. Sarah was lovely on the front desk and the manager was genuinely engaged with me as a customer.
3 décembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much indeed Adam, I will ensure that Sarah and the rest of the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.
Réponse de Luscombe Mitsubishi Leeds
Thank you very much Kevin for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin
Luscombe Mitsubishi Leeds
Having purchased a car from Luscombe Mitsubishi I experienced excellent sales and service. Would recommend without hesitation.
19 novembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Paul, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Robin
Brand new car handed over with less than 10 litres of fuel.
Bought a brand new Mitsubishi PHEV. Collected in evening, it was dark and raining, I was told that the car had enough fuel to cover 138 miles but the fuel indicator light was very low, battery was fully charged. On my way back, just after doing 36 miles, the fuel warning light started blinking causing significant anxiety. I had to pull up at the nearest service station and refuel the tank. The experience has left a bitter taste in my mouth.
Updated on 12 Nov- Following further discussion and the response to my review, I feel it is fair to upgrade the rating to 4 stars. There was a problem with communication, had I been informed that the fuel warning lights start blinking when fuel level drop to less than 7 litres in the tank, all that anxiety could have been avoided. Other than this issue, I have no complaints, everything else was great.
10 novembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thank you Mr Shukla for your custom and for leaving your feedback, although it is disappointing to read, because as a team, we pride ourselves on providing an enjoyable car buying experience. I apologise if you were under the impression that we had filled your petrol tank, but that is not something we do as company practice, given the high cost of fuel today – our policy is to put £15 worth of fuel in the tank, unless the customer asks us to do otherwise at his/her expense. I do wish you safe and enjoyable driving in your new Outlander PHEV. - Thanks very much for updating your review to 4 Stars - much appreciated - Kind regards Robin
Good follow up after 6 months and…
Good follow up after 6 months and service offer, most businesses only focus on the next £ not the previous ones so well done Luscombe Mitsubishi Leeds
23 octobre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much for sharing your experience Steve. I’m pleased to hear your thoughts – it’s exactly what I want to hear from customers! I really appreciate both your custom and your feedback – Thanks very much Robin
After a mix-up with the service date…
After a mix-up with the service date they sorted this out with professionalism.
Car serviced and washed in good time.
What I really thought was so good that when I was in the waiting area near the coffee machine any member of staff that past ask if l would like a drink,that was just in my view a pleasant experience
9 octobre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Chris for your valued custom and your 5 Star Review. Your feedback is very important to me and I am pleased that we turned a potentially difficult situation into a good one for you. I am fortunate to have a great team who treat customers as they would like to be treated themselves so I will be pleased to share this review with them. Kind regards Robin
Excellent service
7 octobre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thank you very much Emmanuel for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin
Great Expectations!
I had high expectations having read the Luscombe website. Although the sales executive was pleasant and knowledgeable. The car buying at Luscombe, on the day, was similar to my experience of other car dealers. We came away feeling as if we could have done better, (that’s probably due to my too high expectations and being impatient). We are pleased with the car, a Mitsubishi Eclipse Cross. The customer care follow up phone call was a what makes Luscombe’s a step ahead of the others. Would I buy from Luscombes again, yes I would.
3 octobre 2019
Avis spontané
Réponse de Luscombe Mitsubishi Leeds
Thanks for taking the time to leave us the feedback John. As we've discussed on the phone, we do aim to deliver those high standards every single time. Unfortunately however, there are periods where we have new staff learning how we do things the Luscombe way and it can take some time to deliver exactly what we strive for. Your feedback is very important in helping us to ensure that standard is reached as soon as possible and we'll follow up as soon as we can about a potential solution for your phone link issue. Thanks again and I hope you continue to love your new car. Regards, Sam
Car service and MOT competed quickly…
Car service and MOT competed quickly and car cleaned and even valeters removed a small scratch I had on my drivers door which was great. Fantastic customer service and communication. Thanks
27 septembre 2019
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Réponse de Luscombe Mitsubishi Leeds
Thank you very much Lucy for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin
Great service
Great service, Always professional and helpful with accurate diagnosis.
20 août 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Sonjoy, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.
PHEV 5 years service
Always find Luscombe to be polite, efficient and do not over egg things - the most trustworthy Main dealer I have ever dealt with
8 août 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Andrew! We aim to be exactly that so I'm especially pleased you agree. We look forward to seeing you again in the near future. Thanks again for your kind 5* review.
Excellent service - would recommend
Excellent service throughout from Andy M - clear, quick communication and couldn't have been more helpful on the day.
2 août 2019
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Réponse de Luscombe Mitsubishi Leeds
Thanks very much Matt for sharing your feedback with others who may be considering where to buy their next car from. Wishing you safe and enjoyable driving in your new car and thanks again for your custom. Kind regards Robin
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