Miyagi Avis 

380
TrustScore 4 sur 5

4,1

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Noté 4 sur 5 étoiles

Miyagi Heart Smart has been a positive addition to my routine, even though I’ve only been using it for a couple of weeks. The short, encouraging videos are easy to fit into my day, and they make the... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The salesperson experience was exceptionally bad. A salesperson telling you they can see inflammation over a zoom call with zero experience and continuously trying to get you to feel awful about your... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Miyagi provides excellent tools and support to encourage you to take action for yourself. Only you can take the first step to a new you. Little steps at a time will lead you in the right direction... Voir plus

Noté 5 sur 5 étoiles

Myagi provided complete support for adapting a healthier life style. For me it was more about learning to eat and still enjoy a healthy diet. The website has an enormous wealth of knowledge and tips f... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Conseiller santé
  2. Service de fitness et nutrition
  3. Centre d'amincissement
  4. Programme de bien-être

À propos de Miyagi

Écrit par l'entreprise

At Miyagi, we are dedicated to transforming the way Australia and the world eat, live, and move for better health and wellness. We offer revolutionary 26-week health and wellness programs, including our flagship programs Heart Smart, Diabetes Wellness, Healthy Gut, Master Menopause, Obesity Stop and Defeat Sleep Apnea designed to help you achieve lasting health improvements.

Led by Australia’s foremost preventative health expert and Cardiologist, Dr. Ross Walker, our programs are grounded in science and tailored to address various health concerns, including:

  • Type 2 diabetes management and prevention
  • Heart disease prevention and reversal
  • Natural ways to lower blood sugar, cholesterol, and blood pressure
  • Insulin resistance treatment and reversal

Our clients receive individualised, online support through 1 on 1 consultations from an Accredited Practising Dietitian and have access to exercise programs via our app created by our Exercise physiologist. Blood tests are completed at the beginning and end of the program to ensure advice is customised to your unique needs.

Our programs also include:

  • Weight loss coaching with proven strategies for sustainable results
  • A customised weight loss meal plan and practical tips for a type 2 diabetes diet
  • Comprehensive educational resources, including recipe guides and community support
  • Evidence-based solutions to reduce high blood pressure, improve metabolic health, and support overall wellbeing

Whether you’re seeking natural ways to lower cholesterol, strategies to reverse heart disease, or expert support on type 2 diabetes prevention, Miyagi’s online health coaching services are here to guide you every step of the way. Let us help you build the habits for a healthier, happier life.

Revolutionary Health and Weight Loss Programs for Lasting Change

Écrit par l'entreprise

Transform Your Health with Evidence-Based Coaching
At Miyagi, we specialise in revolutionary health and weight loss programs designed to help you lower blood sugar, cholesterol, and blood pressure naturally. Whether your goal is type 2 diabetes management, reversing heart disease, or achieving sustainable weight loss, our flagship programs—Heart Smart, Diabetes Wellness, and more—provide personalised support to guide you every step of the way. Led by renowned health experts, including Cardiologist Dr. Ross Walker, our evidence-based coaching combines tailored meal plans, online consultations, and exercise guidance. Discover how our programs empower you to transform your health, build lasting habits, and live a healthier, happier, longer life. Join the thousands already achieving life-changing results with Miyagi.
Book Your Consultation Call Today
miyagi.coach/book-call/

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4,1

Bien

TrustScore 4 sur 5

380 avis

5 étoiles
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A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Tous les avis

(380)

69 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

No really customisable for me,and required alot of online time.

No really customisable and requires alot of online listening time - thus i did not view any videos or podcasts. Reinforced most things I knew, made no real adjustment for menopause. As a result lost no weight for a large cost.

28 mars 2024
Avis spontané
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Réponse de Miyagi

Hi Pamela,

Thank you for taking the time to share your experience. We’re sorry to hear the program didn’t feel customisable or aligned with the way you prefer to learn. It makes sense that the online components would feel overwhelming if long listening or video-based content isn’t your style.

It’s also understandable that, without feeling supported in a way that matched your needs — especially around menopause — the progress you hoped for didn’t follow. That kind of disappointment is real, particularly when you’ve invested time and money into trying to improve your health.

We appreciate you being honest about what didn’t work for you. Feedback like this helps us continue refining how we support different learning styles and life stages.

Thank you again for sharing your perspective.

— The Heart Smart Team

Noté 4 sur 5 étoiles

a very helpful took to finding a healthy eating routine

my experience was a slow progression. i surprised myself when i didnt give up. i had a lot to change. my dietitian was very helpful and had some amazing ideas that i put these into my new eating plan. the most helpful aspect is the accountability. the weekly call was always on time, and very positive input was shared by me and Vanessa. i logged my progress and it was satisfying to see my results. not always, but that was fine. i am ready to step back into the real world without the zoom calls, and facebook input. but i have enjoyed the 6 months and find i have made amazing improvements on how i live my life in a more healthy way.

21 mars 2024
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Réponse de Miyagi

Hi Sue,

Thank you for sharing such an honest reflection. Slow progress is still progress — and the fact that you kept showing up, even when it felt hard, says a lot about your commitment.

We’re glad to hear Vanessa’s support and the weekly accountability helped you build new habits and see the changes in your food routine. It’s wonderful that you’re stepping back into day-to-day life feeling more confident and healthier than before.

Wishing you all the best as you continue moving forward on your own terms.
Stronger starts now.

— The Heart Smart Team

Noté 1 sur 5 étoiles

Is it worth the cost?

If paying over $900 per hour for a dietician is your thing than go for it. But once you hand over the money to the sales person (who will say what they need to say to get your money) you will never see it again. There are numerous complaints here about the sales techniques used. So be very sure.
The $900 is calculated on a 20 minute call every 2 weeks --a total of 13 calls and therefore 4 hours and 20 minutes. Can you see a dietician for less than that--absolutely.
The content is impressive and is so huge that most people do not fully engage with it. The Facebook group is primarily a venue for people to complain that invoices have not been sent to clients to claim on their health fund.
Does it work--yes, if you can engage with the dietician and follow their advice. Is it worth the money? Absolutely not, you can find a cheaper dietician and many free resources.

19 mars 2024
Avis spontané
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Réponse de Miyagi

Hi Steve,

Thank you for taking the time to share your thoughts. We can hear the frustration behind your experience, especially around cost, expectations, and how the program structure felt from your side. When something doesn’t feel like it delivers the value you hoped for, it’s completely understandable to walk away disappointed.

We don’t agree with all the points raised, but your perspective is valid. Different people use the program differently, and the experience can feel very different depending on how supported and guided someone feels along the way. It’s clear that, for you, the structure, communication, and overall value didn’t land the way they should have — and that matters.

We appreciate you being open and detailed here. Feedback like yours helps us see where expectations may not align and where we need to continue improving clarity and support for future members.

Wishing you the best on your health journey ahead.

— The Heart Smart Team

Noté 5 sur 5 étoiles

You get wgat you put in

My journey to remission was supported by a great program that strives to help people change their mental paradigms regarding diet, exercising and minimising the insidious impact that diabetes can have on lives.
The support of the team, the education and the resources shared were outstanding and I do not believe my results would have been quite so good without the investment in this program.

12 septembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Small changes for a long term result

I found it invaluable to be answerable to a dietician on a regular basis. The two ladies I worked with helped me refine my eating habits to drop my sugar intake, make better choices about what to eat between meals and the importance of creating regular walking habits to do the best thing for my heart. I achieved my goal of losing 5kgs - 1kg per month and my head is in the right place now to maintain this.

24 janvier 2024
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Réponse de Miyagi

Thank you for sharing your success story! We're thrilled to hear our program helped you refine your habits, reduce sugar intake, and establish regular walking routines. Congratulations on achieving your goal of losing 5kgs which is a fantastic accomplishment! Your dedication and positive mindset are truly inspiring to others. Wishing you continued success and good health.

Noté 5 sur 5 étoiles

Miyagi program changed my outlook on…

Miyagi program changed my outlook on life
I started the program with my health being in such a bad way
From the first phone call from my dietitian Munpreet I slowly started to put small changes to my eating habits
I got to a balanced eating routine and with that my exercise routine improved as well

The information I got from the many sources was very good
I learned that I wasn’t dieting I was just eating in a more balanced way

The benefits I have had from Miyagi have been so positive

I did a table of the benefits I have had
1 - very bad to 10 extremely good

Eating habits. Before 2. Now 7
Energy levels 2. 8
Fatigue. 2. 7
Fitness. 2. 6
Blood sugar. 9 to 10. 5.8 to 6.5 in morning

Blood pressure. High. Normal

I have lost 22kg so far

I am confident I will continue on journey.
Dietitian and I have talked about steps to take to stay accountable

The biggest things for me has been feeling so well The complete opposite to before and

I can now join in more activities and not get so tired as I did before

The decision to do the Miyagi program has been one of the best decisions I have made for a while

If you put the effort into the program you can get so much out

19 janvier 2024
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Réponse de Miyagi

Thank you for your review. We're thrilled to hear about the positive impact the Miyagi program has had on your life! Your journey is truly inspiring. The progress you've made is impressive, and we appreciate you sharing your experience. If there's anything more we can do to support you on your continued journey, please don't hesitate to reach out.

Noté 5 sur 5 étoiles

Great program for the motivated

Great program concept and application….. if you are motivated, honest with yourself and do not start by thinking the program will lose weight and change habits for you. I found the program excellent, with weekly dietician catch ups and some great support for food choices, recognition of changes required and exercise programs. The program is chocked full of information and the dieticians are a great motivation to achieve results- whether that be weight loss, forming new habits, stopping old habits or providing yourself with opportunities for a healthy lifestyle. Yes, it is costly, but given the amount of 1:1 support and information, I think this is justified.
Changes have to start from the individual and this program is perfect for those that recognise they need to change and are motivated to put the work into making themselves healthier.
I highly recommend this for people who are keen to make a change!

13 mars 2023
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Réponse de Miyagi

Thank you so much for your thoughtful and positive review! We're delighted to hear about your positive experience with our program and the valuable support you received from our dietitians. We appreciate your recommendation and are here to continue supporting your health journey. If there's anything more we can assist you with, please don't hesitate to reach out.

Noté 5 sur 5 étoiles

Setting short-term goals helped me to stay focused

I found having regular meetings with my dietitian, Gabby, very beneficial. As I tend to struggle with motivation they helped me to breakdown my program goals into more manageable short term goals making them less overwhelming. Gabby helped me to set realistic goals for each fortnight and I learnt to focus only on my objectives for the fortnight.

14 septembre 2023
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Réponse de Miyagi

Thank you for your review and for sharing your positive experience! We're delighted to hear that our program has been beneficial for you. We appreciate your feedback and are thrilled to be a part of your wellness journey.

Noté 5 sur 5 étoiles

I completed my program around September…

I completed my program around September ladt year and initially I regretted the amount of money that it cost but as I worked my way through and my thought processes, with the help of Hilary, it became a lot easier for me to understand where I needed to improve. For me it was actually eating better for breakfast and lunch but refining the amount of dinner and I lost 10kgs in the time I spent with Hilary. She was positive and insightful and helped me understand that nothing was bad or wrong. It’s not for everyone but if you really want to help yourself then it can work

6 mars 2023
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Réponse de Miyagi

Thank you for your review! We're thrilled to hear that you were able to achieve significant success in your program. It's fantastic to know that your dietitian's positivity and insights played a crucial role in your journey toward healthier eating habits. Your story is a testament to the positive impact achievable through dedication and the right support. Wishing you continued health and wellness.

Noté 4 sur 5 étoiles

Never give up!!

Never give up!!
I had a positive experience with Miyagi as I was enlightened through my Nutritionists Georgia and Grace of how to plan my meals. Also all the other benefits that they suggested along my journey. I still refer to my notes and to the resources that are still available to me. I enjoy the Facebook information and cooking tips now just a few more on air frying would help now as just got one for Christmas! Dr Ross" videos were informative and he is very knowledgeable and down to earth. I still have mountains to move but feel that I now have tools to help me with my goals. Wishing you all the very best in your own journey!

31 octobre 2023
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Réponse de Miyagi

Thank you for your review! We're thrilled to hear of all of the benefits you experience during your journey with us. We appreciate your kind words and we wish you continued success and all the best in achieving your goals!

Noté 5 sur 5 étoiles

Although I didn't lose much weight

Although I didn't lose much weight, I have walked away from this program with extensive knowledge, not only into weight itself, but also my personal medical situation. Lisa was extremely patient, knowledgeable and invested. If I asked Lisa a question and she didn't know the answer, she'd research and get back to me. Having kidney stones for the last 13 years, I've learnt more from Lisa in a couple of weeks, than the doctors told me. Lisa gave me the space and time to really dig into my personal situation, doctors have never done that. Thank you Lisa for your professional and support through my journey

20 décembre 2023
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Réponse de Miyagi

Thank you for sharing your experience with us. We're delighted to hear that your dietitian provided you with extensive knowledge and valuable insights and it's fantastic to know that her patience, knowledge, and dedication made a positive impact on your journey. We appreciate your kind words and we wish you continued success and well-being on your journey!

Noté 5 sur 5 étoiles

Completed the Diabetes Wellness program

Well, I finished up my Diabetes Wellness program with my Dietitian, Bree, last week and must say I was a bit emotional! Bree has been a great guide and support these past 6 months or so and I've learned a lot, including how to make healthy dietary choices and healthy habits. I just have to learn to look at the small wins and not get overwhelmed by the bigger or longer-term picture.

My main achievement was getting myself from the diabetes range to just under pre-diabetes range (Hba1c 6.8 to 5.9), now I just have to maintain my healthy habits to maintain that or hopefully lower it a bit further so I have more of a buffer.

I've only lost 8 kg in 6 months which I was very patient about at first and have then become a bit frustrated I haven't progressed further or how long it will take to lose another 15-20kg to get back to a healthier weight range for my short 4'11.5" frame! However, Bree assures me this is a healthy rate of weight loss and is more likely to keep it off in the long term.

I feel I am not as sluggish these days and I would even say I feel I have a tad more energy some days but working full-time, bookended by hour-long school runs each weekday (and kids' sports/music on the weekends) means I am generally tired and worn out most days! At least now I have a bit more energy to keep up with my kids. One of my goals for this program was to be around a bit longer for them.

This program is not a quick fix and it's just setting me up for a lifetime of better choices. I know I'll continue to make slow and steady progress and will check in on the Facebook group now and then for support and to keep me on track. Thanks for being a great community 🙂

19 décembre 2023
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Réponse de Miyagi

Thank you for your review. We're thrilled to hear about your achievements and the positive impact our program has had on your health and well-being. Congratulations on the significant improvement in your HbA1c levels and the healthy habits you've cultivated! If you ever need further guidance or encouragement, feel free to reach out. Wishing you continued success and good health!

Noté 5 sur 5 étoiles

My Heart Smart Programme

My Heart Smart Programme

I found on Instagram, contacted the team. I was scrutinised and selected for this programme. I was under no pressure to join. It was my decision and I’m very pleased I did commit! From my experience I didn’t feel there was any pressure.
My dietitian was select Mae W is her name.
Each week we discuss our previously set goals, what positives and negatives happened ie eating too much sugar items or ate lots of fresh grilled fish, salad, had my snacks . My observation, because I am a morning person . I’m awake automatically at 4am it’s important to get up and move. I now do stretches legs, arms and back. I have fresh lemon juice hot water and stir a little natural Tasmanian Honey.
I am still on the programme and I believe it is working for me in various departments. I’ll explain as best I can;
1.) it is Vital to have a Positive Midset
2.) Complete Commitment
3.) Discipline
4.) Follow the Process it’s in the Title of the App….. Healthy. We want to achieve a Healthy Outcome.
5.) The process of being Healthy then becomes your daily routine.
6.) The Psychology of the process is very interesting. With eating sensible foods, your behaviour changes significantly to the positive. Matters that in the past would upset you, don’t anymore. Because I believe my mind is clear to deal with any situation. You become Solution based V’s this is too difficult etc etc.
***** I am about 3 months into my Heart Smart Programme, I have lost weight gradually from 104kg to 95kg. I haven’t really tried too hard, just being Positive, the Right Mindset is Vital.
I also believe drinking water from the moment you wake up is also critical. Hydration is another important focus. I did an experiment for myself just this past Monday. I left for work and immediately I was drinking water. This continued throughout my day till I came home.
I felt I didn’t feel tired in the afternoon, probably I felt more alert.
So to summarise and to be brutally honest, for me the Heart Smart Programme is working for me. I believe it’s brilliant! I also believe you must “connect” with positive people like my dietitian Mae W.
Mae W has a wonderful way and manner on the phone. This motivates me to perform well each week reaching my goals.
So at this point it’s working well for me.
I would highly recommend this programme and when my 6 months is up I will write a new review.
Until then, keep the focus.
All the best
Michael Williams
Northern Tasmania

6 décembre 2023
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Réponse de Miyagi

Thank you for your review and for sharing your positive experience with our program. We're delighted to hear about your progress and the positive impact on your well-being. Your commitment and positive mindset are commendable. Congratulations on everything you achieved, and we look forward to supporting you further on your health journey. All the best!

Noté 1 sur 5 étoiles

Shameful sales tactics, expensive

The program was expensive and I was bullied into buying in. It was huge financial commitment that I didn't understand at the time I was pressured. It gave me a lot of financial strain and anxiety. My weight went up because I was too depressed and anxious to enact it. I would never recommend the program because of the business practices. The salesperson should be ashamed. I only just paid the thing off, and I'm finally able to relax about my bills.
The group support on Facebook was a joke. The posts were automatically rejected when key words were used regarding the cost and expense.
The length of the program is unsustainable, and i didn't even get resources I can use later. I can't recall a single recipe I've seen, as opposed to other much cheaper & more successful programs that I've used where I still have a tome of excellent material from.
The utilisation of different advertising names similar to legitimate health organisations on social media is designed to add undeserved credibility to the program. It's trickery. It's deceitful.

6 décembre 2023
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Réponse de Miyagi

We apologise for the negative experience you had and as we are always working to improve, we take your feedback seriously and will address the concerns you raised. If there is anything specific you'd like us to review or discuss, please feel free to contact our customer support. We are always here to help.

Noté 5 sur 5 étoiles

The best decision I ever made!

Some of my goals were to reintroduce dairy and legumes into my diet and reduce my cholesterol. I’m happy to say I achieved these goals and I’m enjoying immensely such a wide variety of nutritious foods. Besides the support of your dietitian you also have access to lots of delicious recipes to guide your journey. My husband and I are eating lots more fish, tofu and meat free meals. I stopped buying store bought cakes and biscuits and now make my own healthy sweet treats with the recipes provided. Learning how to read labels was a real eye opener. Just because a packaged food is advertised as healthy it’s not always the case. I have also reduced my salt intake because of high blood pressure. I hardly use salt anymore in my cooking and I don’t even miss it. This program teaches you other ways to make your food delicious and tasty without all the salt and sugar. I learned how to calculate my protein intake for the day and also about pre and probiotics for my gut health. My dietitian has also supported me with the consistency of my exercise program.
There is so much I learned over the last six months I could go on and on. I am so glad I took this journey with my dietitian and the Miyagi group, it was so worth it for me. Thank you

30 novembre 2023
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Réponse de Miyagi

Thanks for the review! We're overjoyed to hear about your fantastic achievements on our program! Your dedication to reintroducing nutritious foods, reducing cholesterol, and making mindful diet choices is inspiring. We're delighted that our dietitian's support, delicious recipes, and educational resources have played a role in your success. Your commitment to a healthier lifestyle truly resonates with the goals of our program. Thank you for sharing your journey—it's stories like yours that make our work so rewarding!

Noté 5 sur 5 étoiles

Change is a mindset - not a crash course.

My initial goals were to lose some weight, get more healthy, focus on nutrition, be more active and, most importantly, to be a better role model for my kids and a better partner for my husband.
Six months later, I am out jogging almost every afternoon, while hubby and the kids cycle next to me. My family and I are more connected than ever. I have bought aprons for my kids, who now love to help me prepare the fruit and veggies for our meals. I could not be happier.
I have not lost significant weight, but instead have found a better and more conscious way of eating, which I'm confident will support weight loss in the long run.
Where I initially thought this journey was about weight loss, I have found it instead to be about cultivating life-long healthy habits. I am so grateful to Vanessa, my dietician and coach. Her indelible positivity and absolute faith in me, even when I didn't have any in myself, has made this experience possible. If you do join this amazing program, make sure you ask for Vanessa!

17 avril 2023
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Réponse de Miyagi

Thank you for your review and for sharing your incredible journey! It's heartwarming to hear about the positive changes in your family's lifestyle and the newfound joy in preparing meals together. We're thrilled to be a part of your shift toward lifelong healthy habits. Vanessa is indeed an invaluable member of our team, and we're grateful for the positive impact she's had on your experience. Your dedication is inspiring, and we look forward to supporting you on your continued wellness journey.

Noté 1 sur 5 étoiles

Beware

Beware! The program is ok but hugely overpriced. It is way more cost effective to see a dietician in your local area at a time that suits you for as long and as often as you require. Here you get a 20min phone call with a dietician once a week at a time that cannot be changed to suit your circumstances, a Facebook group and some worksheets that's it. They insist on taking the full fee upfront either in one payment or in my case outsourced to a credit company and then if it's not working out for you there is no way to exit the program - they have your money and that's it. I finished up feeling I'd been duped. Big lesson learned.

15 novembre 2023
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Réponse de Miyagi

We're sorry to hear that the program did not meet your expectations, and we apologise for any frustration caused. Your input is valuable, and we will take it into consideration as we continually strive to improve our offerings. If there's anything specific you'd like to discuss or address, please feel free to reach out to our customer support team. We wish you all the best in your wellness journey.

Noté 1 sur 5 étoiles

I am a 77 yo pensioner who recently had…

I am a 77 yo pensioner who recently had a cardio gram which returned a less that 100% result so I reached out to Dr Ross Walker as I had concerns about my medications, I was contacted by Miyagi & pressured into signing up for a 26 week program. After thinking about the financial implications, within hours I contacted Miyagi to cancel my participation. They refuse to refund the deposit & not only that continued to debit my account. Their contractuals were not explained to me before them taking the deposit plus they pre-filled my signature. They may have good programs but I would NOT recommend them as my experience has been very unpleasant and uncaring for my situation. They seem to be all about the money with nil concern for a person’s situation

2 novembre 2023
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Réponse de Miyagi

We're truly sorry to hear about your experience and sincerely apologise for any distress caused. This falls short of the level of care and understanding we aim to provide. We take your feedback seriously and we will take it into consideration as we continually strive to improve our offerings.

Noté 1 sur 5 étoiles

BEWARE SCAM: Preying on the vulnerable for financial gain and not plan to support their clients effectively

Unethical and Pushy Sales:
I came across this program via Facebook in July 2023 and was interested to find out more about it so answered some questions that led to a phone conversation and additional health questionnaire. The person I spoke with implied that they only invite a few people to their program so hence why they had to triage my initial interest to see if I qualified. According the Sales person I spoke to indicated I that I needed further assessment to see if I fully qualified and what options involving cost due to my financial situation. I spoke with someone who went by the name of Lauren the next day. Lauren grilled me on more information about my goals and reasons for wanting to participate in the program. She used those things to pressure me into signing on to the program. I mentioned that I really needed to lose some weight as I had suffered significant stress related to anassault, relationship breakdown, mental health issues related to my job as a social worker and increased isolation and impacts associated with the COVID19 Pandemic leading me to change jobs at the beginning of the year. I also wanted to look and feel healthy so I could pursue a new healthy relationship by feeling confident to date again.

She used tactics when I said I did not have the financial capacity to pay for the program that I could not afford to not do the program and it will only cost the price of one of two take away meals a week. When I said I wanted some time to digest and process what we discussed before I decided, she mentioned that the offer would only be available once as they have some many people on their list waiting for an invitation to the program. She also said that I they offered interest free to pay for the
program so I could participate immediately. As I was worried about my health and wanted to make a change very desperately because of the trauma I was processing and because I felt like I was being coerced by the tactics used by Lauren into feeling guilt and shame if I did not sign up, I reluctantly agreed to sign up.

Lack of Specialised Support and Tailored guidance in alignment with my goals:

I was asked to complete some blood tests at the start of the program. These were to inform the Dietitian in how to best support me and provide me with a tailored program based on these results. At no point did my dietitian Vanessa ever refer to these test results to help suggest food and meal plan options. Vanessa, while being very pleasant and nice in her manner towards me was not very
helpful in providing me with the necessary tools and strategies for me to achieve my goals. She provided very basic well-known information and generic sheets rather than tailoring a meal plan to really help me where I most needed. I provided her with a significant information via our conversations, completing questionnaires and sending pictures of food I preferred and tried once or twice so that she could gain insight to better support me. I even expressed to her that what I really needed was a structured meal plan based on her knowledge of my preferences that would assist me to lose weight. She never provided me with the service I was requesting instead she emailed generic Myagi coach information sheets. I also expressed to her the difficulties I was having with my psychological health that was impacting on my habits and choices and that I was feeling more disempowered by the week as I was unable to lose any weight. I gained weight and my health is much worse. I also informed her that I felt that I was not able to effectively participate because of my mental health deterioration and the financial stress I was going through was causing extra pressure. Vanessa sent me information about mental health helplines which as a qualified Social Worker, already are aware of and that is not the support I needed. I already have a qualified psychologist who was treating me a year earlier that I
had to cease due to my financial situation. Vanessa agreed that she believed that participating in this program was not going to be beneficial given the state of my health and complexity of my circumstances and mentioned she had no control over how to cancel my involvement in the program or options available in terms of a refund etc. She stated she would refer me to the customer service team to discuss. She did not refer me on the call to them and then hung up. I contacted the team myself via email and explained my circumstances and they refused to offer any form of refund and attempted to coerce me into continuing to engage with the Dietitian and said she was qualified enough to support me. I called them out on this and as a result they offered to suspend my participation for a month. That was the only option. I do not wish to be harrassed to be in a program that has made my life worse. Reported to ACCC.

30 septembre 2023
Avis spontané
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Réponse de Miyagi

I am deeply sorry to hear about the challenges you faced during your experience with our program. Your feedback is taken seriously, and I want to assure you that we are thoroughly reviewing and addressing these concerns internally. We strive to continue to provide a supportive and tailored experience for our participants.

We genuinely apologise for any distress caused. We are committed to learning from this situation and making necessary improvements to better serve our participants in the future.

If you are open to it, I would appreciate the opportunity to discuss your concerns further and explore potential resolutions. Please feel free to contact our Customer Support Team.

Noté 5 sur 5 étoiles

My journey with the Miyagi program.

So my journey with Miyagi comes to an end. I've joined the program after my blood tests show High cholesterol and Blood pressure and prediabetic. Being a shift worker with no eating or sleeping pattern it got worse when I've torn my meniscus and had surgery in May. Lucy my Dietician gave me some guidance in my new journey to a better health...
But a massive shout out to Clare for all your amazing support and enthusiasm. Thank you so much for keeping me on track, teaching me so much and coming into my life.
My last blood tests show everything is now in normal range. My energy and fitness level have increased considerably. I can't ever express how grateful I am to Clarefor always answering my questions and firmly encouraging me to do what needed to be done towards my goal.
Thank you to Miyagi tools and all the wonderful fb people for allyour support and some very yummy recipes.
Being educated and knowing the who's and how's is exactly what the Miyagi program ... and Clare of course provided me.
If you've tried everything and nothing worked... you most probably haven't tried the Miyagi program!!

19 juin 2023
Avis spontané
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Réponse de Miyagi

Thank you for the review! We're overjoyed to hear about your incredible journey and the positive impact Miyagi, Lucy, and Clare have had on your health. Your success story is truly inspiring, and we're grateful to have been a part of your journey. Thank you for sharing your experience, and we wish you continued health and happiness.

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