Excellent company. Sorted out a bed for my husband who was unable to use the stairs due to a fall. I phone in the morning and a bed arrived by 12.00 same day. Lovely people kind and sympathetic. Exact... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I found Mobility Hire easy to use. The lady on the phone was extremely helpful, answering all the questions I had before I decided to go ahead with hiring a piece of equipment. I was also grateful... Voir plus
L'entreprise a répondu
Ordering very easy, spoke to three different ladies all ver helpfully & knowledgable, the delivery guy ‘I think Nigel’ again knew what he was doing, made the whole experience easy. Not having done... Voir plus
L'entreprise a répondu
The Bed was delivered on the date specified & the Driver & his Assistant were very good & were able to carry out the Installation quickly & efficiently? They also showed me how to operate the Turning... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Fournisseur d'équpement médical
- Service de location de fauteuils roulants
Écrit par l'entreprise
Mobility Hire is a leading supplier of rental mobility equipment throughout the UK. We offer rental solutions to meet almost any needs, on a short-term or long-term hire basis. We are also able to offer a wide range of mobility products for purchase, either new or fleet. With over 20 years’ experience in the mobility industry the heart of our business has always been, and remains to be, providing excellence in every detail of our product quality and our customer service. We are committed to making the process of hiring as simple and as easy as possible, with our friendly helpful team available to answer your questions or queries at the end of the telephone. We are proud to be a family business, with many of the founding partners still supplying their valuable expertise and knowledge today. As manufacturers of mobility equipment, we also know and understand mobility products inside out and what makes them move. Our extensive product knowledge helps us to fulfil your individual needs in the best possible way. Helping to make your mobility experience with us as stress free as possible and your life that little bit easier. We offer a wide range of mobility products for hire, each one carefully selected to fulfil the needs of our customers. Call us now on 0800 111 6234 or visit our website, www.mobilityhire.com to find out more.
Coordonnées de contact
Mobility House, Formal Industrial Park, Northway Lane, , GL20 8GY, Tewkesbury, Royaume-Uni
- 0800 111 6234
- enquiries@mobilityhire.com
- www.mobilityhire.com
4,7
Excellent
322 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good existence all round.
Straightforward ordering process, delivery as promised, very friendly and helpful phone customer service.
8 septembre 2025
Réponse de Mobility Hire
Thank you so much for taking the time to leave us your lovely feedback! We really do appreciate it.
We're so pleased everything ran smoothly and that our colleagues were friendly and helpful. This is the kind of customer service we strive for. Many Thanks Mobility Hire :)
Very good equipment choice and service
We ordered some equipment for a short break for a family member. Mobility Hire were great - a very smooth service. Unfortunately you can only hire equipment for a minimum of 2 weeks and we only needed it for a weekend so it was a little expensive, but couldn’t fault the equipment choice or service.
9 septembre 2025
Avis spontané
Réponse de Mobility Hire
We’re so pleased you found the equipment and service excellent! We understand that shorter hires can be tricky — our 2-week minimum allows us to properly prepare, set up, and clean equipment to the highest standard.
Thank you for your understanding, and we hope to support you on your next trip. Many Thanks Mobility Hire :)
Brilliant service from start to finish…
Brilliant service from start to finish good communication and advise will be using again
2 septembre 2025
Réponse de Mobility Hire
Thank you so much for your kind words! We’re delighted to hear you were happy with the service, communication, and help throughout the process.
It’s wonderful to know you’ll be using us again — we look forward to helping you next time! Many Thanks Mobility Hire :)
The man who delivered the wheelchair…
The man who delivered the wheelchair was extremely helpful and very knowledgeable
2 septembre 2025
Réponse de Mobility Hire
Thank you for your lovely feedback! We’re so pleased to hear that our team member was helpful and knowledgeable when delivering your hired wheelchair.
We always aim to make the hiring process as smooth as possible, and it’s wonderful to know we met your expectations. Many Thanks Mobility Hire :)
Equipment was good easy to order &…
Equipment was good easy to order & delivered on time
1 septembre 2025
Réponse de Mobility Hire
Thank you for taking the time to leave us your review, we really do appreciate it! Many Thanks Mobility Hire :)
Delivered as promised
Delivered as promised, although I didn’t receive a call the day before to coordinate. Moot since chair arrived.
1 septembre 2025
Réponse de Mobility Hire
Thank you for your feedback. We’re glad to hear the chair was delivered as promised, though we’re sorry you didn’t receive the coordination call the day before.
We’ll review this with the team to make sure our communication is more consistent going forward as we understand how important this is. Many Thanks Mobility Hire :)
Great service
Very helpful when making initial enquiry.
Once ordered the wheelchair was delivered next day. Very efficient service
5 septembre 2025
Réponse de Mobility Hire
Thank you for your kind review. We’re so pleased to hear our team were helpful with your enquiry and that we could arrange next-day delivery of the wheelchair.
It’s wonderful to know you found the service efficient from start to finish. Many Thanks Mobility Hire :)
Excellent customer service and great products
The immediate response upon calling mobility hire was superb. The help and assistance was exemplary. All items ordered were delivered on time and were brand new. They were also able to supply a last minute order on the same day which helped us immensely.
4 septembre 2025
Réponse de Mobility Hire
Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience with our team, from the immediate response over the phone to the timely delivery of brand-new equipment. It’s especially great to know we could help with your last-minute order on the same day.
We really appreciate your kind words. Many Thanks Mobility Hire :)
Réponse de Mobility Hire
You’re very welcome! We’re so pleased we could deliver your scooter and make sure you felt comfortable with how it works.
Thank you for taking the time to leave us your feedback, we really do appreciate it. Many Thanks Mobility Hire :)
Riser -recliner chair
The person who answered my ‘phone call was easy to understand and helpful. Delivery of the chair was prompt and the man who delivered and installed it was pleasant and efficient. The chair itself is very comfortable and meets my needs well.
3 septembre 2025
Réponse de Mobility Hire
Thank you for your lovely feedback. We’re delighted to hear our team made the ordering process easy, delivery and installation went smoothly, and that the chair is comfortable and meeting your needs so well.
It’s great to know everything came together just as it should. Many Thanks Mobility Hire :)
Really helpful staff who listen to your…
Really helpful staff who listen to your needs
1 septembre 2025
Réponse de Mobility Hire
Thank you for taking the time to leave us your review! We’re so pleased to hear our team were able to listen and support your needs — that’s exactly what we aim for. Many Thanks Mobility Hire :)
Scooter was delivered on Friday 22…
Scooter was delivered on Friday 22 August. It was faulty. The carrier met a colleague and another was delivered. This one was plugged in and showed full the following morning but we couldnt get it to work or get in touch with anyone on Horizon. Nor had we an instruction book. We had to wait until Tuesday 26 before reporting the fault, Monday being a.bank holiday. By this time we were away without scooter. We took an old wheelchair. It was all very disappointing
22 août 2025
Réponse de Mobility Hire
Thank you for taking the time to share your experience. We’re very sorry to hear of the difficulties you had with the scooter and the disappointment this caused during your hire.
The scooter was tested and confirmed to be working on collection, but we regret that you weren’t able to use it as you had intended. We also understand the frustration of not being able to reach us over the bank holiday period. For future reference, we do have an emergency contact form on our website for times when the office is closed which is answered out of hours, and we’ll make sure this is highlighted more clearly to customers.
We’ll also review our process to ensure user instructions are always provided with every delivery, so that operating the equipment is as straightforward as possible. We also make these available on our website so people can view a digital version.
Your feedback is very valuable to us, and we’ll use it to improve both our communication and support going forward. Kind regards Mobility Hire :)
Out of stock
Ordered a wheelchair but next day it turned out you didn't actually have the one we ordered and therefore we had to settle for second best. Other than that, all good.
27 août 2025
Réponse de Mobility Hire
Thank you for your feedback. We’re sorry the wheelchair you originally ordered wasn’t available — we’ve been experiencing an exceptionally busy period which meant stock moved faster than expected. We completely understand how disappointing it must have been to accept an alternative.
We’re glad to hear the rest of your experience went smoothly and truly appreciate your patience and understanding. Your feedback will help us improve our stock management going forward. Many Thanks Mobility Hire :)
Excellent service for renting a hospital bed
Very helpful person on phone when ordering. Bed arrived on time, easy delivery and installation and very good instructions given on it's use. First rate experience.
20 août 2025
Réponse de Mobility Hire
Thank you for your kind review. We’re so pleased to hear that ordering was straightforward, delivery and installation went smoothly, and the instructions were clear.
It’s great to know you had a first-rate experience with us. Many Thanks Mobility Hire :)
Réponse de Mobility Hire
Thank you for your feedback! We’re delighted to hear you found our service efficient and that our delivery driver was helpful.
We really appreciate you taking the time to leave us a review. Many Thanks Mobility Hire :)
Delivery was delayed and I had to phone…
Delivery was delayed and I had to phone to find out the new time rather than being informed about it. On delivery, service was efficient and respectful.
19 août 2025
Réponse de Mobility Hire
Thank you for sharing your feedback. We’re glad to hear the delivery itself went smoothly and that our team provided efficient and respectful service.
We’re sorry, however, that you weren’t updated about the change in delivery time. That’s not the experience we want for our customers, and we’ll be reviewing our communication processes to make sure we keep people better informed in future.
We really appreciate your comments and the opportunity to improve. Many Thanks Mobility Hire :)
Helpful
I ordered Reverse Azelea but somehow it didnt fit our doors. Liam was very helpful and sent another one tilit in wheelchair after getting it measured so it could come inside our house . As we needed it for our dad
21 août 2025
Réponse de Mobility Hire
Thank you for your feedback. We’re so pleased to hear that Liam was able to help resolve the issue quickly and arrange a Tilt-in-Space wheelchair that worked for your home. We’re glad we could provide the right equipment for your dad when you needed it.
Your kind words mean a lot, and we’ll be sure to pass them on to Liam and the team. Many Thanks Mobility Hire :)
Wheelchair for respite
Hire of the Rea Azalea wheelchair for my Mum whilst she is in respite for 2 weeks.
Phone call to discuss options, very informative and helpful.
The wheelchair was delivered as arranged and explained to the staff looking after my Mum.
20 août 2025
Réponse de Mobility Hire
Thank you for your kind feedback. We’re delighted to hear that our team were able to give you clear and helpful advice when discussing options for your mum, and that delivery went smoothly. It’s great to know the wheelchair was explained properly to the staff looking after her.
We’re really glad we could support you during her respite stay. Many Thanks Mobility Hire :)
Great service and easy to deal with
Great service and easy to deal with. Needed to hire at short notice and scooter was delivered the next day.
15 août 2025
Réponse de Mobility Hire
Thank you for your kind feedback! We’re so pleased we could make the hire process easy for you and arrange delivery of the scooter at such short notice.
We really appreciate you sharing your experience. Many Thanks Mobility Hire :)
I first used this company in May this…
I first used this company in May this year to hire a Rise & Recliner chair to use at home for a few weeks. This was to assist with my recovery from having a Total Left Hip Replacement.
I honestly can’t thank them enough, the Team were ALL fantastic from start to finish. Mark delivered and collected the chair and was so polite, considerate and helpful on both occasions. The chair was such a help that I ordered my own one through the company which was made for me and recently delivered. Cerys was super helpful with arranging this for me and nothing was too much trouble. I kept her very busy with all of my questions via email.
A very good company that I would not hesitate in recommending to anybody, thank you again.
7 juillet 2025
Réponse de Mobility Hire
Thank you so much for taking the time to share your experience. We’re delighted to hear that the Rise & Recliner chair was such a help during your recovery, and even more pleased that you’ve now received your very own chair.
It’s fantastic to know that Mark made delivery and collection easy and that Cerys was able to support you so well with your purchase — we’ll be sure to pass along your kind words to them both.
Your recommendation means a great deal to us, and we’re truly grateful for your trust in our team. Wishing you continued comfort and a smooth recovery with your new chair. Many Thanks Mobility Hire :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.