Modish Living Furniture LTD Avis 

It didn't start well when on the day of delivery, my table and bench arrived with...just the bench. Several phone calls later, I am told my table can't be located and there's "an investigation" going on to hunt it down. In fairness to Modish, they arranged for a replacement to be sent a day or two later but it wasn't the ideal way to start things and was certainly a sign of what was to come!

When the table arrived, it all felt rather disappointing; despite being quite expensive, it seemed more like something you'd pick-up in The Range for a few hundred quid and there were other things about it I didn't like; the indentations down the table aren't very suitable for a dining table (they'll quickly get clogged-up and this wasn't very clear in the photos where it certainly looks a lot more expensive and plush!!) and the sizing, once put together, wasn't quite right for where I needed it. I should take some responsibility, of course; buying online always comes with drawbacks, but I hadn't realised the follow-up support would be so poor. See, the table hadn't been 'used' (just assembled which had taken all of a few minutes and I could easily take the legs back off) so I wrongly assumed I could return it - the website displays: "If you change your mind about your purchase when you receive it, you have up to 14 days to return it for a full refund. Should you need your drivers to come and pick it up for you, a small charge will apply...."

(in fact, Modish are compelled to offer a refund or exchange for selling unsuitable goods online by law so they're really not giving you anything they're not legally compelled to do anyway!).

However, this only tells part of the tale. Dig deeper onto the site (you need to go to a different link) and it seems that the item needs to be returned completely in 'undamaged packaging,' meaning, well, it would be pretty-much impossible to ever establish the suitability of what you had ordered when it comes to furniture of this type. Regarding the 'small charge' to return it, trust me, small it isn't! But, seeing as I'd made the error of opening the box to inspect the items, I was stuck with it now.

Frustratingly, I'd taken the deliberate decision to use a smaller company when ordering the items. Now I wish I hadn't as ordering something from the likes of Amazon or John Lewis etc would have led to a far more sensible exchange policy as opposed to the amateur-night I was now faced with. I sent a few emails to them; I didn't really want the hassle of selling the item through ebay etc so suggested an exchange and I'd pay the difference etc for a more suitable table. Nope, nope, it's opened, there's nothing we can do etc was all I got back.

So, onto ebay or Facebook marketplace the table goes.

All rather shoddy support really; I tried to find a solution but they didn't want it and I'd really encourage people to go elsewhere. The support was, I felt, poor and the items I've received are a disappointment; I should take some responsibility for ordering online and also not doing more research about the company etc but you live and learn...

A quick, effective service with excellent products. I'm delighted with my chest of drawers :-)

Good customer service and very easy process from start to finish. Beautiful furniture as well

Exactly as described and shown on website images.
Gorgeous piece, good price and highly efficient, friendly delivery.

My furniture came so quickly and is of a beautiful quality. I don’t think I’ve ever experienced such a smooth process when buying large pieces of furniture before! Very happy, would defo use again :)

We searched high and low for an oak table that wasn’t too yellow, modern and available within a week and Modish Living was the only retailer we could find to accommodate us.
The table was easy to put together (needs two people) and looks great!
We are very happy with our purchase.

Speedy, friendly delivery.
Lots of communication during the whole process.
Really happy with my items!
Thank you!

Just wanted to thank the team at modish living and the delivery drivers , for the professional service they provided in the purchase of my new luxurious dining table and sideboard . I’m so happy with the product and finish it’s perfect . Thankyou for making my experience with you a pleasurable one . Would definitely recommend this company fir the quality products they sell .

Fantastic quality for the price, excellent customer and delivery service. My favourite place to shop for beautiful pieces for your home!

Unique furniture, good quality
Very pleased

Very pleased with rattan dining chairs with seat cushions. Delivered within 3 working days which was a lovely surprise.

Brilliant! from first ordering, through to delivery wouldn’t hesitate to order from again

Easy to order. Quick & free delivery. Kept in the loop with when my item was going to be delivered. Delivered on time, delivery guys were friendly and helpful.

Very efficient.

The item is lovely, well built and looks stunning in situ.

Would highly recommend.

Thank u 🙏🏼

It is my second purchase from Modish Living and I am very, very happy.

First I got recycled wood kitchen dresser and now got recycled wood bedroom chest of drawers.

Great order experience, great delivery and absolutely beautiful piece of furniture.

I preordered a table and bench, the items arrived a month earlier than originally expected. Great customer service, great delivery service and I am very pleased with the furniture I bought, excellent quality. I will definitely buy from them again

First class service. Delivery was brilliant - kept informed of progress throughout.
Beautiful chairs - we are very happy with this company.

We love our Dorset extending table. Quick delivery and excellent quality. Highly recommend

I love my new tv cabinet: exactly as pictured and described and came when expected, with great communication for delivery. The only thing I can say that could be improved is the size of the holes in the back could have done with being a touch bigger to fit plugs through (not sure whether Modish Living can control that though...and I ended up just making the holes a bit bigger myself which wasn’t too much hassle).
Thank-you!

Communication was *brilliant*, both from the Modish team and from Pyramid delivery. The furniture is gorgeous and just as it appeared online. Thank you!