Monarch Avis 

1. Boarding the plane late & slow, only boarding from the front makes no sense.

2. Flight delayed

3. Left on runway for a lifetime in the baking heat

4. Slowest service of drinks / food I have ever seen

5. Only unloading the plane from the front

Everything about Monarch is slow, its painful even the budget airlines are more efficient at getting people on and off the plane without wasting time and causing stress and anger.

never again.

I recently flew with monarch not only was the flight awful as already drunk passengers where allowed to continue on drinking so where playing music dancing swearing and generally making the flight unbearable but I did Not expect things to be stolen from my case . I had server all items taken including a present they left all the wrapping including the sealed gift envelope , trying to complain to this company is a joke I was sent a list of things needed to make a claim including boarding passes labels from case etc . Totally unhelpful will never fly with them again

Could not check in online, or via app, could only do it at the airport, was not warned that my reservation was cancelled because apparently I had the same name as someone else! This even after booking and adding my passport number. Was told at the gate, after waiting even longer as the flight was delayed 40 mins, that I couldn’t board as the system cancelled my reservation and kept the other passenger with the same name as me. Rude staff that was unhelpful and treated me as I haven’t paid for my flight. Was given no other choice rather than “sort myself out”.
Afterwards I checked my bank account and found out they gave me the money back on the previous day without any email, warning or explanation.
Had to spend my day at the airport booking anothermuch more expensive flight to try to get to the destiny on time.

Not a lover of this airline. It could be such a good low cost operator but it seemed to rest on its laurels . The app is a total waste of time. It does very little and can't even check U in. I was travelling on a hand baggage only fair, but still cannot check in even on their normal website? Instead you have to present yourself to the counter in order to receive a seat at random level. What the hell is that about? Surely that is extra cost to the business… I even sent an email to their chief executive, did not even get a courtesy reply, that shows the apathy on this company's part. They were lucky to be saved about a year ago, I really hope they've got their act together Because it's very tough to be in that industry, and with Gatwick being one of the main bases, Norwegian and easyJet have without doubt taken over . There is no room for those who won't make an effort to be service focused I'm afraid .

Got a deal on a flight to Malaga and the service has been great.

I booked a flight to Larnaca for 3 people about 5 months in advance, thinking I would secure the best deal. How wrong was I? Now, roughly 3 weeks prior to flying and the total cost of the flights has dropped by nearly £180. I called customer service to ask for a refund/flight vouchers - I would have taken anything. All I got was a response that they are a non refundable company. I feel sick, there is apparently nothing I can do. It's probably my own fault for assuming they would be decent people with a price promise - which in this day and age is a must! I WILL NEVER FLY WITH MONARCH AGAIN, I will tell all my friends and family not to fly with Monarch and I urge you not to either. Fly EASYJET instead, their price promise is terrific - if only I knew :(

paid for a crry on bag by mistake didnt mean to - rang 30 seconds later thee poepl are telling em i cant get my money back. sharks and absolute fraudsters.

Words cannot express how terrible this company is. I wouldn't advise anybody to use this company for accommodation bookings at all as, when something goes wrong, they have great pleasure on firstly giving you the runaround and then saying they are just agents for the hotel when the hotel themselves dispute this. Staff are unhelpful and stroppy. Our hotel pool was closed due to health and safety reasons and everyone on resort was being transferred; those who had booked with a reputable company anyway. We booked with Monarch who advised us it was the hotel's responsibility to move us. They said it was Monarch's. Eventually after going back and forth between the two Monarch agreed to move us to somewhere in the same resort of the same standard. This was a lie. We moved to their suggested hotel which was not anywhere near in the same league as the one we paid for and in a party resort miles away from anywhere except blood stained pavements, sex shops and broken glass on the pavements. Cannot believe they actually lied to us and then openly admitted they were not knowledgeable about the island we went on holiday to as they, in their own words, 'look after the whole world'. Their incompetence to deal with our situation actually ruined our holiday and they honestly couldn't care less. Disgusting company! Beware!

If I had the choice I wouldn't even give them 1 star rude staff rude customer service I'll stick with Ryan air first and last time I ever use this disgusting airline

Awful service from monarch. I travel regularly with various airlines and No problems! I Booked through travel republic and was under the impression you could check in online and pick your seats like all other airlines but no monarch don't allow you to if you book through a third party! Get to the airport to check in and que for over an hour to then be sat next to the toilets at the back of the plane! Not acceptable monarch and I will not be using you again after this experience. Service from your staff was almost as bad as the check in process.

Monarch has recently changed my flight time from Rome to London on the 12th June. Unfortunately the new departure time is 20 mins earlier which means that (due to my connecting flight) I might miss it and I can't risk that so I want to book with a different airline at a later time. I have requested a refund but Monarch says 20 mins is not a significant change...

The definition Monarch themselves have given in their own terms and conditions of the word significant is "a change which is likely to affect my travel arrangements"... it is significant to me, not to Monarch. Even if it is only 20 mins this change is gonna affect my connecting flight. If it was 20 mins later it would have been fine. But 20 mins early it means that I might not make it and I cannot take the risk.

You, Monarch, can change times if you need to but if you can't provide me with what I paid for you should at least refund me the money I paid, which by the way is exactly what it says in your own terms and conditions.. you are only giving a convenient interpretation to the word significant.

Again, these 20 mins are significant to me. I paid to fly at a certain time not 20 mins earlier..

It is only £40 by the way but that shows how money orientated you are. It's just business and zero customer service. I have never flown Monarch before and I will never book a flight again after this experience.

Enjoy my £40!

Dont believe what people say! this company is amazing! I had a wonderful trip , the crew was amazing , thanks for making my journey so pleasant!
Monarch is the best airline !

Booked and paid for a return journey on Monarch (ref IEZL8R) through Expedia and was informed by Expedia that they were having a problem confirming the return journey with Monarch. After contacting them myself, with 20 minutes waiting, I was informed by them that they did not have a return flight booking for us. I informed them that I had paid for a return journey but they insisted that the payment was for a single journey only. Asking me if I wanted to pay again for the return flights - even though return flights are still being advertised for the price they claim was for a single journey!

They obviously blame Expedia, but the payment was made for a return flight and made from my credit card to Monarch directly. Their refusal to recognise this, and their part in this shambles, is unacceptable.

I had an email Friday saying that my chosen seats had been changed due to a change of plane. Reading further, it was not just the seats but the entire flight! I had booked return flights from Luton for June and August.
They had cancelled the Luton planes, so wanted me to fly from Gatwick instead! They did a similar thing last year, so I maybe should have expected it. Silly me, thinking that last years error was a one off!
They did let me cancel, and promise a refund. I am now happy to be flying with Easyjet. Never thought I'd be saying that a few years ago! Hopefully I will get my refund?

Both flights into and out of Alicante had their own issues.

On the way out from Luton (what a dump of an Airport), the plane had been leased from Air Asia and still had their logos on the seats. If you get this plane you have my deepest sympathies as the seats are so uncomfortable i had back ache for 24 hours after. No lower back support and seats so close together my knee's were touching the seat in front.

On the way back, the plane was better but for some reason the pilot had decided we should all sit in a sweat box for the trip home and had the heating on. It took an hour for the temperature to be brought under control.

Oh, and if you pay in Euro's - they screw you on the exchange rate.

Monarch - Don't bother.

And if they do reply to this - i'm sure they'll talk about all the investment you're making in new aircraft, service blah blah blah. Standard reply from these companies that don't really care in the first place.

Delayed 28 hours in Alicante, in August 2015. Passengers, (many were elderly or with young children), were treated like cattle! 1 member of staff on duty, we were imprisoned in Alicante airport from 10:00a.m until 1:00 a.m the following morning, when they finally announced we were to be accommodated in a hotel, though there was only 1 x 50 seater bus to get us there. Taken back to the airport at 10:30 a.m the next day and sat there till almost 18:00 p.m, when the aircraft finally departed. It is now Feb 2016. I am still waiting for statutory EU compensation to be paid by Monarch. In response to a snottogram email I sent yesterday, I have received a reply telling me that safety and punctuality are their priority. I think they've missed the point that 6 months is rather a long time to wait for a paltry compensation offer!

WHEN YOU HAVE A DISRUPTIVE PASSENGER SITTING BEHIND YOU.
Such as a table or seat banger, the cabin crew are not interested in your problems. Nor is the customer service centre. When you send a complaint in, they deny there is a problem. Saying their cabin crew are trained to the highest standards!!!

Booked great deal with Monarch to Sharm back last year and happily paid deposit with balance due 12 weeks before departure as normal. Then the whole terrorism thing kicks off and flights are being cancelled on a weekly to monthly basis!!! All major operators (Thomas Cook, Thomson, First Choice and even Ryanair etc) have all cancelled flights and made full refunds until end of March at the earliest, some to end of April, Monarch - no, I have just been advised that as they have only cancelled flights to 7th Feb and my flight is not until 27th feb I either have to bay balance of £2100 or lose my deposit!!! Holiday is for my daughters 18th birthday and no way can I pay £2100 and rebook something else while Monarch sit on my money (and thousands like me!))))
Am really sorry but Monarch customer service stinks

As a very frequent traveler and user of the Low Cost airlines I normally do not use Monarch, however flight times suited my needs.

Because I did not book directly with Monarch, I was unable to see any of my booking details or check in on line or add my APIS information, which is the start of my frustration.

I arrived at the airport and had to check in, unfortunately I had given up with the website before I read the Baggage restrictions. My error completely. I was 2k over on my luggage allowance and told quite to either get rid of 2k (if only it were that easy!) or pay 36GPB as a result. I had to pay.

I would have gotten over that eventually and put it down to experience. However I then boarded the plane to find it was only 30% full, plenty of under seat storage for my handbag, plenty of overhead storage for my case. The Check In Agent must have been aware of the capacity of the plane. This only added insult to my financial injury.

I appreciate there are rules and I should have checked the website for Baggage, however a little forward thinking customer service would not have gone amiss in this instance.

Not my next choice unless I am desperate!

I'm a frequent flyer and usually fly with the company that suites my schedule and I've used Monarch more than once and in all of them we had delays or issues causing me and other customers problems! Customer services don't exist and nobody ever knows what's happening or how long will the delay be. The prices of the flights aren't that cheap when compared to a low-cost but they aren't a low cost although their services are worst than some of the low-cost airlines. There's also the cabin crew which always look like they don't want to be there with sad expressions and no smiles at all!
All in all it's not a very good experience you can get better from a low-cost airline.