Monarch Avis 

I booked our holiday via On the Beach and outbound Monarch from Birmingham, when we arrived in Crete my wife's luggage ended up somewhere else. we had to wait 4 days, to eventually get it back, as it went via Zurich and Athens!! The Hotel did everything to sort our problem for us, but we are still waiting for our money as Monarch said they would re-emburse us for the full amount Inc. our Medication which, as we are diabetics, was very important to us. I rang them last week and they said the cheque had been raised for some of the money but not the complete amount!! Still not received though, I am not happy and will not likely fly with Monarch again. I even sent my disgust via Facebook on their site and it took two weeks and a letter to get any response!!

Recently returned from a weeks holiday to Florida, booked with Monarch. I have absolutely no complaints about them at all. The concierge team are brilliant, answering all our questions in a reasonable amount of time, all staff were really friendly and couldn't seem to do enough for you. The plane was an A330 and although I was told by another passenger that it was older than her (and she must have been 60), it was really clean and in my opinion had plenty of leg room.
The food was plentiful, although I did think the food on the outbound flight was alot better than the inbound one.
All seats had a clean fleece and pillow and if not upgrading to premium seating, all had good views of the over head tv screens.
I wouldn't hesitate to use Monarch/Cosmos again.

The worst check-in experience ever. Huge queues due to not enough staff. One of their ground crew was rude, condescending, unprofessional and couldn't organise a p@ss up in a brewery. Monarch, never again. I will be emailing their customer experience director to let him know about this horrendous experience.

I flew with Monarch many times with no major problems; it is a budget airline so expectations are low. However, twice this year I had one of their newly refitted aircrafts: the seats are non-reclinable and very hard. You are forced to seat at exactly 90 degrees.
I do not usually suffer from back-ache but I had to take a pain killer half away through the flight.
For Rome to London – a little over 2 hours flight this was bearable, although painful.
But for a night 5 hours 40 minutes journey from Hurgada (Egypt) to London … plain torture.
Is this type of seats of legal for a 5+ journey? I will find out with the Aviation Authority.
In the meantime, I will not use them again for longer flights. Simply inhuman.

Rang their Stockport office to book a holiday in Paphos. After the normal 15 mins of waiting music spoke to their 1st Agent, She found me a flight, holiday and price which seemed fine. Booked it and received the on line booking confirmation and Atol cert. Checked the details 3 passengers a 1 x 2 bedroomed apartment at resort in Paphos and wait for it - flight Gatwick to Larnaca ??? Called back and spoke to Agent no 2 asking how and why Lanarca ? He revised the booking and corrected invoice appeared the following day this time Gatwick to Pahos. Great I thought but wait a minute, the price had been reduced by some £350. Then as if by magic my booking had changed to a 1 bedroomed apartment ?? Spoke to agent no 3 who was very apologetic and said he would take it up with head office and come back to me with the correct booking in 24 hours. Two days later no phone or email. Spoke to agent no4 a lady who told me agents not allowed to call or email out to customers. Asked me to hold on to see if she could get the holiday requested. After 10mins holding on she came back to say couldn't find one. Finally just say I waltzed into a local Thos Cook who found me the precise booking in 10 minutes flat . Monarch, you couldn't make it up. Steer well clear of this booking centre folks !!!!.

Took a flight with Monarch out of Manchester. Great service but I will never book with them again. THERE IS NOOOO legroom at all.

Just letting you know. I mean I'm a normal height and I could hardly fit in to my seat....

Flew to Madeira, plane wasn't full so had seats with good leg room, flight on time and no problems. Had a 3 hr delay on the way back due to technical problems but happy to wait than have a duff plane.

I booked our return flights to Corfu for October on January 12th, and received email confirmation.
I reserved seats, hold baggage, entered API etc. The booking was complete, confirmed and fully paid for.

Over the next couple of weeks I booked and paid for airport parking at Luton,
one night in a hotel on Corfu, ferry tickets to the mainland for the next day and two weeks accommodation at our final destination as well as similar for the return journey.

On February 10th at 9 pm (after the customer services line had closed!) I received an email saying "Apologies, Monarch are no longer operating your flights for commercial reasons. We understand the cancellation of flights can be frustrating and assure you we have considered all other options before making this decision. "

And "In accordance with Air Passengers Rights and Regulations (EU 261) compensation or out of pocket expenses are not payable."

I am now faced with the task of re-booking our holiday from a different airport on different dates, paying cancellation charges and simply writing off certain amounts that are not refundable.

This was my first and last attempt to fly with Monarch!

I won't use them again, they changed our flight time which has lost us most of a day in Dubrovnik, we may as well leave the night before to save us some money now. Too late to organise a different flight as they are all very expensive now. Didn't even offer any compensation or reductions.

They have booked my accommodation for Thursday to Thursday when we fly Friday to Friday, apparently package holidays always book from the date you leave the uk as we fly 5 mins before midnight this means we have a night at our apartments we have paid for and won't be using and then 21 hours before we fly home with no where to stay.
Apparently I should know this is the procedure and should have booked independently if I wanted the full 7 nights I'm actually paying for!
As they don't send you full details of the holiday just that my holiday dates is from Thu 29th Aug to Fri 6th September and I have 7 nights accommodation, I'm not sure how I was supposed to work this out.

Safe to say this is the last package holiday I'm bothering with and certainly will not be using Monarch ever again, guess there is always a reason why something is cheaper than everyone else.

Flight from Gatwick to Taba.
the MONARCH airlines... Please do something with your planes. It was Boeing 757-200 , reg.. G- MONK... more then 25 years old...
The noisiest plane I have ever been on. The dirtiest plane I ve been on. All windows scratched , u can barely see in outside. No legroom. What is the point of those LCD monitors if they do not work during the flight... I flew with the Thomas Cook with the same type of plane and i really enjoyed... But this one is ready for scrapyard, to be honest...

Maros

I recently travelled with my brother to spain, and was amazed at just how quick and super efficient Monarch Airlines were. We had no problems booking in, and had a seamless flight there and back. The price was also very good.

Well done Monarch

Monarch cancelled a whole route and let me know about this 3 weeks before departure. This was for a bank holiday weekend so I had booked well in advance and got a cheap price. Now, 3 weeks before the bank holiday weekend, they decide that they don't want to fly this route anymore. Flights will now be much more expensive.

I don't mind them changing their routes now and then, that's part of business planning, but do that 6 months in advance, not 3 weeks before people are flying. This being for a bank holiday weekend it is even more expensive now.

Do not fly with them, as you never know whether they won't cancel your route at very short notice as well.

Customer service was very bad too!

Flew back from Gran Canaria last week and were very happy with the flight.

Our flights were on time and the crew were very friendly. Will definitely use again and recommend to friends and family!

I go to Tenerife a couple of times a year and always choose Monarch to fly with. The planes are comfortable and the staff are always pleasant. The flights help you to arrive relaxed.

great airline... good customer service and great flights

I flew to Malaga last week and had no problems at all. Flights were cheap so you get what you pay for in my opinion.

The service was mainly Ok,cramped seats though , first 3 rows although meant to be extra leg room because of fixed arm rests made journey a bit uncomfortable.Row 2 particularly bad for person in middle row.
Meal was very good however.

Needing special assistance for my travel companion and after contacting Monarch nothing was too much. They confirmed our request straight away by email and were well prepared for us at the airport. Having paid extra for the leg room the flight was comfortable and the staff friendly. I'd definitely choose Monarch again