Moneyclaim Avis 175

Absolutely awful, negligent, incompetent service.
Their site discourages asking for updates, I issued, got a part admission and sent back N225a immediately £9.90 Royal Mail next day signed for, accepting, weeks passed and no update, I contacted and was told it was being processed, weeks passed rang again and told send in again it had been lost, told to send in as Urgent UNPROCESSED, I then get an email from Case Management (should be Miss Management and told its in the queue and another 4/6 weeks before an update. Its a joke they make a serious error and the Claimant suffers, its not even fair on Defendants. Do they care ? Not a Jot.
If I hadn't chased it was going nowhere because no one follows anything up very poor Management and Supervision. Use your Local County Court.
I have sought to make a Complaint and will follow it through

Just obtained my second CCJ against Virgin Bank in 12 months by using the money claims paper system. Currently working on 3rd claim because they dont seem to learn from their mistakes

Strongly advise against using the online system. The paper system works.

Just ensure you follow proper process. First send defendant a complaint with deadline for response.
If no joy, send your letter before action by special del. Clearly outline your grievance and required outcomes with a 15 day deadline for response.

If no joy, complete the N1 with your particulars of claim in which you provide more detail: what happened when.
Include your evidential bundles in duplicate: evidence to back up your particulars of claim eg proof of defendant's receipt of LBA, copy of complaints, responses, LBA.

If no defense put forward, use relevant form to request a judgement the minute the deadline lapses.

The process and crucially its appeal process is run by imbeciles, my claim was struck off because MCOL failed to send me the questionnaire I needed to complete for the case to proceed, and no amount of calls, emails, and letters ever got me anywhere. Worst organisation I’ve ever dealt with, and that includes NTL.

MCOL deserves a zero rating. Have a case number cant find it. Rang up " oh you need to ring another number, they use a different system " eventually spoke with a REAL person who confirmed my case was on ok and suggested it was an IT problem and to contact them..
UTTERLY, TRULY A W F U L will never use it again

Sent a claim that I owe a bathroom installer money even though he’s ruined my bathroom.sent the paper form back Saturday 2 hrs after receiving by recorded delivery as struggle online after a tia mini stroke.7 days on trying to find out if they’ve received it no communication nothing.Forget ringing them it’s impossible no matter what time you call.Bear in mind if you are seen as not responding you get a ccj and potentially take your house.All this stress has left me not wanting to be here anymore quick enough to take your court fee.Have we not been through enough with a potential full start from scratch new bathroom maybe needed on top of paying a £10k loan we got for the bathroom this court needs shutting down immediately the reviews speak for theirselves,

Don't waste your time and money. Nothing will be recovered by CCJ. They only exist to take your money. 5 years ago made a claim against rent loss. For 5 years heard nothing, not even an email.

I think there should be a Tort action against this company for deliberately setting up thier appeals procedure so that all appeals are in thier favour. Additionally an investigation should be conducted on the judge and his financial records and the lifestyle fully investigated for potential monies received by parent companies or third parties from this company or employee's.

Nearly 2 years later and finally get no reason for the final result after paying out to the courts. Literally incompetent muppets happy to take your money

This is a best paying website

Two of my claims were struck out without even getting a hearing, Judges are utterly unfit for the job, had to report two of them to the JCIO, they take £465 off you but do not refund. The portal is pathetic, you can not see what the defendant replies to them with. I have asked many times for things to be amended they do not reply on email, I have sent the same requests in the post, not sure if I will ever hear from them. The justice system is geared up for criminals . The country is a disgrace! No wonder people take matters into their own hands, as the police or courts do not protect innocent people. I have been ripped off, stalked, harassed, social media accounts taken down, fraud committed, perjury and the list goes on, I started this claim in November 2021. Now having to go through it all again with a new claim. Im fuming and disgusted.

Completely pointless system. Nothing gets updated during the process leaving you confused about what is happening. Most of the time when you try to fill in any of the required fields with information, you just get an error message and are left wondering if this will negatively effect your case. Honestly, the system may as well revert back to the traditional paper only method if this is the best digital solution anyone can come up with. Terrible.

The online portal is completely unfit for purpose. I am trying to respond to the defendant but just get the message there are technical problems and try later. I’ve tried multiple times, each time filling the form out again. I just get the same message.
I haven’t been able to read the defendant’s full response either for the same reason.
Total shambles.

The Civil Money Claims Portal Is a Shambles – Justice Denied by Design

I tried to manage my legal claim through the official online portal, as required — all I needed was to enter a username, password, and claim number. But the portal is completely broken. It doesn’t load properly, the sign-in button vanishes, and nothing works, even across multiple browsers and devices.

This isn’t just poor tech — it’s a complete failure of the legal system. Claimants are locked out, unable to request judgment, and left in limbo while court staff shrug and say “use the portal.”

How are we supposed to meet legal deadlines or access justice when the system gatekeeping it doesn’t even function?

People are losing cases, missing deadlines, and being put under extreme stress. This isn’t justice — it’s digital incompetence on a national scale.

Fix the system — or stop pretending the UK has accessible justice.

#HMCTS #CivilMoneyClaims #JusticeSystemFailure #CourtPortalBroken

Waste of time and money. My claim was regarding a car dealership company who didnt give me money for repairs during warranty period.
Once you apply for money claim, you need to fill the lengthy form and pay money for this bullsh** service. Then to proceed further you keep on paying them and after asking them for updates, they said that bailiff was sent to the address but defendant didnt allow twice and they couldnt establish whether the defendant have any assets to pay me back. How stupid, its a business address. How can you not establish whether defendant can pay me back or not. They are continuing with their dodgy business and these moneyclaim stupid guys continue with their dodgy business. Doesn't deserve even a single star.

Avoid Avoid Avoid Avoid Avoid Avoid
Avoid using this shambles if you can !
What a toatal usless organisation.
They seam to enjoy wasting people's time and money and are absolutely usless when asking for help .
Then you are made to waite 3 months for them to reject you clame on a spelling mistake.
I truly belive that beacouse i made a complaint about the poor service that we are all receiving i am being victimised by this office and then to add insult after this clame being made in October 24
They tell me to pay extra as the cost has gone up .
WHAT A TOATAL WASTE OF TAXPAYERS MONEY

Raised a complaint with MCOL, regarding misleading and incorrect information they had provided.
After contacting Customer Services for an update their advisor Dominique stated complaints were not dealt within any timeframe’s, a contact number would not be provided, an email address would not be provided and no updates would be provided.
When I enquired wether this was a fair and reasonable complaints procedure she immediately hung up.
Judging by all the negative comments posted, is this Government related department fit for purpose and run by the right people. Absolutely appalling service.

Use this Government website at your peril ! It will cost you money and time. It is a mechanical,
institution without human empathy. You will face a myriad of hieroglyphics style Forms and Forms to fill in. Where you send them a question and they come back to you with another question and another Form to complete. This Institution has “no teeth”, the Defendant ignores their approach, without consequences, and they know it ! CNBC asks you NOT to forget to let them know if the Defendant has paid up ??!!! CNBC Form N225 asks the Claimant to enter the D.O.B from the Defendant. What happens if the Defendant doesn't want to give you their D.O.B ? And, as in my case the Defendant is a County Council with hundreds of employees ? I have been told this JAN25 that my Claim L3QZ77M1 of MAY24 has expired due to non-compliance. They say “you failed in regularly visiting your account”. Yet I have several emails proving the contrary. Moreover my Case “was stayed on 25th Nov24 due to no action from me”. But I have an email to them dated 21st Nov 24, asking for help since I could not give the D.O.B of Kingston Council Parking Services !!
They are now asking me to fill in another Form N244 and pay up £119.00 and start this whole rigmarole all over again !. No chance !! They do not deserve, not even ONE Star and I wonder who oversees the performance of these Government Institutions.

The online county court is such a BIG JOKE! They give you a number which I have called of 20 times and sometimes it will cut me off straight away and other times will allow be to choose an option and cut me off straight away or cut me off after I have been holding for 20-30 mins! This is meant to be a GOV site what a joke they are completely utterly USELESS!!!

TOATAL WASTE OF TIME MONEY AND EFFORT

A GOVERNMENT SCAM
WHAT A JOKE

Been chasing money from a company / rogue trader since August 2023. Used this organisation / site went to court at a cost - and won. Company did not pay the money. Had to use the site to get a warrant - again at a cost. The bailiff's went to the company and they refused to let them into the premises. The bailiff's then tried again and the there was no answer - they returned the warrant stating that I had to provide a time where the rogue trader would be available - and pay again - another £91. Even if he is there and refuses entry there is nothing that they will do!!!!!!!!!!!!!!!!!!!!!!!!

What is the point of this service - if they do not enforce the court ruling and this scum that has defrauded my elderly parents out of hundred of pounds is not accountable. This trader has history of doing this and no wonder if this service is continuing to fail so badly

This service takes months to progress steps and return emails. You are left on-hold for over an hour to try and speak to someone - getting cut off.

I will be making a complaint and involving my local MP.