Moneyclaim Avis 

I don’t even know what to say about this company, a total shambles. Good looking get anywhere with them!

Absolutely useless - 1 star is generous for this shower.

The whole MCOL experience is too complicated. Every chance MCOL get they throw up a barrier to stop you progressing your claim - less work for them that way.

I made a minor error on a form - a figure in the wrong box. Instead of correcting what is an obvious mistake from a novice user, they fired it back to me. I made the changes and reissued the N323 form. Three weeks later, they've lost the form.

I ask, how do you 'lose' a digital form? You don't, you delete it or disregard the email containing it because it has an RE: prefix in the subject line.

And, for an 'online' system its all rather manual. No updates online etc. I had a CCJ issued and got the paperwork but the portal says it is still waiting to be issued.

By the time this is sorted, the scam artist who sold me a defective product will have dissolved their company and started a new own leaving the UK Tax payer carrying the can once again.

This appalling service has cost me my claim and I have paid for the privilege. The delays and sheer incompetence are so horrific that the company we are claiming against will have almost certainly gone under by the time a CCJ is actually issued. We began the claim in May using the paper service (mandatory if more than one claimant). We’ve had a catalog of errors including faulty documents being issued to the defendant, lost forms and even a GDPR breach where they posted us someone else’s paperwork!! The waiting times on the phone are horrendous, staff on the whole completely unhelpful and rude, and replies to emails are non-existent. They have made an already awful situation so much worse for our family. This, whilst other claimants in the same situation have been successful months ago using the online service. Sadly for us it is looking like it’s too late. Thanks to this disgusting service. It should be scrapped and I will be contacting my local MP to lobby as such. We should in fact be suing this agency for gross negligence and incompetence! Fleeced out of our car by one company only to be let down by a government agency we’re supposed to trust. They were meant to help but they have ruined our chances of getting any of our money back. What is so upsetting is that there is NO WAY of getting through to anyone who can help or provide answers. There is just nothing I can do to get anyone to help.

**Shocking Poor Service**
On hold for 50+ minutes just to get through to someone. Calls always cut off, they do not even acknowledge and apologize for the wait times. Terrible system for both claimants and defendants.

If a claimant has been awarded judgment, what incentive does it give the defendant to be on hold for 1 hour just to pay ?

An avsolute joke. I made a claim. They took my money and it seemed to be going ok. On not hearing anything else I got in contact with them. They hadn't passed the case on.. They passed case on and from that day went downhill.

1 word answers, and emails stating that they can't pen the files i sent them. I hve sent them 20 times and have even opened up on different computers and different os's and theyve all opened up.

You email them back and three days later if at all you get an email thats worse than useless. Oh well 2nd time on phone 40 mins and counting

You are unable to login and the only way around it is to set up another account. If you call them after an hour you get a recoded message telling how to claim online!!
New service what a joke.

Absolutely disgraceful !!

Zero communication, pathetic service and no end product.

Money claim are as much of a fraud as the prat that hasn’t paid me in the first place. Not fit for purpose - happy to take my money then offer absolutely nothing. Should be shut down immediately and trading standards ought to look into their conduct.

Avoid at all costs !!!!

Absolutely Shocking service !

They don't answer the phone ,I'm not sure if this is a legit site or a scam.

I have used this government sponsored system a number of times and have always been sucessful. Claims against the AA, Aviva and O2 have all been sucessful. The website is a bit clumsy to use but, for me, with sound cases the system worked well. As long as you do your research and have a solid case then it is ideal.

Do you know something,? For a. GOVERNMENT DEPARTMENT within the Legal system, one has to ask why is this MCOL such a nightmare, this department is at the very forefront of individuals who have, in many cases very serious issues to.deal with and then confronted with what seems to be a very seriously lacking department. Is any one in Government concerned at all with this joke of an outfit, which it would be appear is not fit for ANY purpose, where are these people seconded from and do they get any induction or basic training? Don't suppose we will ever know. They made. An absolute heims of my case and we're the reason for the losses I incurred, all because they didn't furnish me with a defendants response and counterclaim. JOKE! AND THEY CHARGE FOR THIS "SERVICE"

You place a claim to take your money back and you end up paying even more for a service which is the biggest scam ever . So disgusting!!!!

Hopeless!! waited an hour and 5 mins on the phone for someone to pick up my call and no one did. why not set up a call back system or a position in queue announcement system with what position youre in. Useless waste of time.

STAY AWAY from MCOL. This seems like a state sponsored scam. I'm a lawyer and lawyers can't claim thier costs on small claims (only basic fixed costs, hence most lawyers will not touch small claims - as they can't afford to work for free). Anway, out of 3 claims, only one CCJ was forthcoming. One was totally messed up by thier incompetatnce - which they were supposed to correct months ago. The other claim was issued weeks agao and has still NOT been served. They're quick as lightening to take Court fee's but will not serve papers -abysmal. Sick and tired of speaking to dummies (non trained admin staff who are largely ignorant and paid peanuts) at the the Court office. They do not carry out what they say, period. Disaster. MYCOL (Money Claims Online) should be like a cigarette packets warning: This claim may harm your health. Please keep clear of this crooked system.

I've got a claims form from these people saying I owe money, but I don't...its a very official looking document and its really worrying me, should I pay or ignore?

Total abuse of authority. This is very dangerous to the legal system.

Complete rubbish. The “judge” if you can call them that will almost always rule in favour of the con artist. Even if you provide reams of complaints from other people who have been ripped off, they won’t hear if it. Absolute waste of time just to be ripped off for a second. Don’t get me started on the admin staff - hardly any of them and the ones you do encounter are not very bright at all. Good luck getting any help or assistance from them. The whole thing is a complete shambles and unfit for purpose.

Not fit for purpose. I spent a week meticulously putting together a claim on the online 'Beta' portal. When I pressed 'continue' it took me back to the log-in page and I lost everything. I phoned MCOL and explained the problem and asked if they could try and retrieve my claim. Told to email which I did and then ... nothing. No reply. Had to start the whole thing again on a different MCOL site which allowed a ridiculously short amount of space for you to state your claim. My claim v a builder, had four separate components and wouldn't fit in the online box and as a result the judge disallowed a significant sum of it on the day by refusing to let it be considered. ABSOLUTELY BEGGARS BELIEF THAT OUR JUSTICE SYSTEM IS SO USELESS IT CANT PROVIDE A SITE THAT'S FIT FOR PURPOSE. What kind of people are they employing?

Absolutely no help and no justice for someone who has not been paid an invoice.
Paid my fee to mcol for a debtor that wouldn’t pay my invoice
I didn’t put a last name on the form as I didn’t know it at that time.
They still took my money knowing the form was actually void due to no second name
I ring up after many hours searching for debtors details
Mcol want £120 to put a second name on the form
The first form was £80 so how does that even work
Don’t bother trying to get your money back through these you might aswel throw your money in the bin.
Apparently customers can get work done and not pay for it these days, and the people supposedly there to stop this or help aren’t interested

I’ve no faith in the justice system anymore been done over too many times now.

I have twice before spent over one hour waiting on the "Sorry to keep you waiting" "help" line.
Today it looks like I am making it the double on just one call for help as they have "put me through to another centre" - so, one hour on the first part and now looks like I am heading in the same direction for the "transfer".
I can see from the other comments that things are NOT improving - either for Claimants or Defendants.

I have received no answer to my appended email of 4/10/22. Thus I rang the number given - 0300 123 1057. When I first heard the pre-recorded message of zero tolerance to abuse of your staff I wondered why such a message would ever be necessary. 67 minutes later of hanging on has changed my perspective and blood pressure. To be immune from abuse you need to deliver a half decent service. Respect is a two way street. How many phone agents manned this number in the hour from 10:28 today? If the answer is, as I suspect zero, then you are the party guilty of abusive behaviour. I have paid for this service so it is not up to you to take my calls and answer my emails if and when you feel like it or can be bothered to resource same.

I repeat my questions:
How have you lost my claim 240MC422?
If you cannot find it:
How can I be compensated for resulting losses and
guarantee unequivocally in writing that I may recommence this claim afresh without disadvantage.