Mon Motors Avis 

Mark was very professional and took the time to explain everything clearly, which I really appreciated. He was polite and courteous throughout, making the process much smoother. The friendly approach made it easier to understand my options without feeling rushed or pressured. I left feeling confident about my purchase of the Audi A1.

The test drive was really helpful in getting a feel for the Audi Q3, and Waleed explained the key features clearly. He had a friendly and professional approach, which made the process more comfortable. His welcoming manner stood out, and he even followed up the next day to check how I was getting on with the car. It was good to have everything explained so well without feeling rushed.

I recently bought my first car, a Volkswagen Polo, from Capitol Volkswagen in Merthyr Tydfil. Initially, I felt a bit unsure since it was all new to me, but Thomas made the process straightforward and easy to follow. He went above and beyond to help. Any questions I had were answered quickly, and I never felt like I was being left in the dark about what was happening next. It’s nice knowing someone is on top of things for you when it feels like there’s a lot to sort out. If you're looking for clear communication during what could otherwise feel overwhelming, I'd say this dealership does that well.

Judi was really friendly and patient, which helped put me at ease as I was a bit unsure at first. She kept me informed with regular updates and explained everything clearly, including the finance and legal details. It felt like nothing was too much trouble, and her professional approach made the whole process much easier to follow. I felt valued throughout the experience, which left me feeling really pleased with how things were handled. Left feeling confident about my decision.

Would like to thank Levi for his excellent customer service.rated dealership. Highly recommended.

We were invited to attend a sales weekend to see if we would be interested in purchasing our third car from Audi Bristol. The salesman David Sheppard was busy when we first walked into the showroom so my parter and I had a wander around the showroom. She currently drives an Audi q2 sport and noticed a black Audi q2 s-line in the showroom which she loved the look of with the half leather etc.eventually David was free so we asked him if he could give us some figures on the q2 s-line if we were to part exchange our car. When he came back to us with the figures we told David that’s too expensive per month so we decided to put in another £500 deposit to get the q2 s- line to an affordable monthly figure. David came back and said Sadiq his business manager has done a special deal and with our £500 cash deposit he could get the payments down to £364 per month instead approximately £60 per month more than we were currently paying. We said ok we will go with that deal. Just as we thought the deal was done David informed us that his colleague has sold the car in the showroom. No problem we said if it’s sold it’s sold! Sadiq and David then said “let us see if we can find a similar car within the group? Happy days Sadiq found as we were told the same car in the same colour as in there showroom! We also asked for confirmation it is the s-line in black as the showroom car? David replied yes it is! So we left the dealership happy we have got the car we wanted a q2 s-line in black coming from there Cheltenham branch. Strangely enough after about a week we received a call saying Bristol Audi could not get the car we were told we could have so they have ordered a new one from the factory? I commented to Rachel “ no problem it’s worth waiting for just check it is still going to be the q2 s-line in black? Again David replied “yes it is! So we were happy to wait no problem.
To cut a long story short on the 27th of April we went to Audi Bristol to collect our new car. After all the banter and being told to sign there press hard! We were taken to my parter Rachel’s new car. I it was not a q2 s-line but a q2 sport like our existing car! We then said to David”that’s not the car we were told we were getting? Basically we don’t want it! To which he replied come on in to the show room so we can sort it out! We told david and Sadiq we don’t want to take the car as it’s not what we were told we were getting. Sadiq offered us a loan car of a q3 auto but unfortunately reached doesn’t drive an auto! He replied that’s all we have available! Sadiq then came out of his office and said”I have found a s-line replacement come back in on Friday at latest next week to change the car. He said the sales manager said take the car and we will sort it out next week. We thought the sales manager was not present as you would have thought that he would have come out to see us considering the major mistake made by David and Sadiq! He would have asked us to sit down with him and sort out the situation to resolve the mistake by his staff? Didn’t happen.It took 12 days after collecting the wrong car for us to talk to the sales manager Ollie, who basically said. I have looked into the situation and we have done nothing legally wrong as you have signed the paperwork for a q2 sport! My partner signed the digital order without reading it out of trusting the salesman which turned out to be a big mistake. Do not deal with Bristol audi under any circumstances!

Bought a vehicle online - arrived given 5 minutes to review as deliver Driver in hurry to leave. Found passenger rear door broken won’t open and window won’t open. The heater matrix doesn’t work - rear light lens broken- glovebox had no handle and boot full of water and washer matrix doesn’t work. Requested recontact from manager didn’t happen when spoke to staff denied all faults even though I have video evidence the day after delivery of all faults. Manager states it didn’t leave with any faults- funny how it had water extraction devices in vehicle to extract damp. Tried to sort matter with no avail- avoid

I recently purchased a car from Bath Audi and was impressed with the level of service throughout. Brad Cox was professional and helpful, making the process straightforward and ensuring I had no concerns. The staff I dealt with, from the managers to those on reception, were polite and welcoming, which created a positive atmosphere.

Brad clearly explained each step of the process and made sure everything was understood before moving forward. Communication about what would happen next was clear at every stage, which made things easier.

The whole experience was smooth, and I left feeling confident about my purchase.

Richard was very friendly and knowledgeable. He answered all my questions clearly and didn’t pressure me into anything. I felt looked after and at ease throughout the process.

I was a bit unsure when I first went in, but Nic made everything feel easygoing. The test drive helped me decide on the Ford Puma, and I appreciated that there was no pressure to commit right away. They gave honest advice, which made me feel more confident about the purchase. It didn’t feel like a pushy sales environment at all, which was refreshing.

Gareth was friendly and professional throughout my visit. He made the process of purchasing an Audi A3 straightforward and stress-free. He was easy to talk to and answered all my questions clearly, which I really appreciated. The atmosphere felt approachable, and I never felt rushed or pressured into making any decisions.

I am happy with how smoothly everything went during the purchase.

I visited Bath VW at 0800 with a concern about my Golf.
My car was inspected & advice given both promptly and professionally by Lewis for whom I say " Thank-you for excellent service"

Took my Audi to Cheltenham Branch for an MOT. It failed on a track rod end + 3 advisories on tyres. Took the vehicle to another garage to have the TRE fixed. Took the car back next day for mot. It failed on a tyre that passed the day before. The manager was very unhelpful, and when I returned after having the rear tyre changed he saw me come into the showroom, quickly disappeared and kept me waiting 40 minutes. When I took the car to have the tyre changed, all tyres were checked and I was advised none of the tyres were MOT failures. I’m not at all happy with the sloppy service given at Mon Motors, their prices are extortionate and their customer service is appalling.

Very much enjoying my purchased Karoq, lovely car. I think the deelers after sales experience needs to be improved but this is no reflection on the car I bought from them.

I reserved a vehicle online with VWCV Bristol branch of Mon motors. I canceled verbally and via email the day after. No reply to emails or phone calls. Seems very strange that there isn't an online way to reverse my deposit payment of £250. Attempted to call more times than I can count. Finally spoke to somebody who would look into this and still no correspondence regarding refund. So I'll have to keep calling until maybe eventually I will get my money back! Beware putting a deposit down with this company.

East, quick and a no fuss service !

Great service, Richard was very helpful and supportive to help make an informed decision

Lewis was really friendly and professional, which helped put me at ease. He took the time to explain things clearly and made sure I felt looked after during the process. I found him polite and courteous, which made the experience much more comfortable than I expected. Everything felt handled in a professional way without being too formal or stiff.

Motorbility Volvo XC40 -1 year service. Organised, efficient and staff very pleasant.

UPDATE: I have tried to contact Mon Motors to discuss, as per their reply below, but no contact details were provided in their private message, making this impossible.

We wanted to view a vehicle and were told to "pop in"' When we arrived we were told the person we'd initially spoken to about the vehicle wasn't available and the reluctance for anyone else to assist was noticeable. We were eventually shown to the car but weren't allowed to sit inside or test drive. Despite the time wasting, we arranged to come back another time. We test drove the vehicle and placed an order, which was relatively straight forward; although we were somewhat surprised to see a member of staff, strapping their colleague to their desk chair with parcel tape...?! Once the order was made communication was beyond poor. Eventually we cancelled our order due to the silence and inability to provide even an estimated timescale.