Moon Games Avis 

149
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Small selection of games as just slots (no table games etc) Extremely slow payout times! Been waiting on a withdrawal now for 6 days and counting! This is not acceptable in this day and age w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I stumbled across this site some months back and decided to give it a go. Wow, was I very much surprised the account setup was speedy and easy, the amount of games on offer is fantastic and win r... Voir plus

Noté 4 sur 5 étoiles

Very good variety of games, easy to deposit and usually quick process with withdrawals and offers good promotions. I withdrew £2000 on the 8th March 2022 it says 1 day to process but its been... Voir plus

Noté 4 sur 5 étoiles

Whenever Ive received an offer or bonus it has actually been there on log in.So many sites offer bonuses but you end up going through to support to claim and then you have to copy and paste email back... Voir plus

À propos de l'entreprise

  1. Fournisseur de service de jeux

Informations provenant de diverses sources externes

Moon Games loves to pamper its members with casino bonuses during their expedition on the site. It all gets launched after you’ve joined and deposited. Every new member can enjoy an amazing welcome package to start their adventure.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,8

Tous les avis

(149)

10 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

All good so far

Always had a great experience here and fast withdrawals. Was notified on Thursday I had won a portable food mixer and it was received by the Saturday which was great. A nice little surprise

12 avril 2021
Avis spontané
Logo de Moon Games

Réponse de Moon Games

Hello Lisa,

Thank you very much for your review.

We hope you enjoyed your gift.

Wish you plenty of more enjoyable experiences with us at Moon Games.

Kind Regards,
Loyalty Team

Noté 1 sur 5 étoiles

Poor payout times

I've really enjoyed playing on the site but due to the payout time I won't be playing it again any other site I've played the funds are paid in a couple of hours takes days on here unacceptable. If other sites can payout fast so could this site just a way to hold onto your money longer

26 mars 2021
Avis spontané
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Réponse de Moon Games

Hello Elaine,

Thank you for your review.

We would really appreciate if you could provide us your username so that we can check on your account.

Kind Regards,
Moon Games

Noté 2 sur 5 étoiles

Terrible withdrawl times, average otherwise.

Firstly, it is a legit site and will pay out, eventually.

Min deposit is £10
Min withdrawl is also £10

Average promos and bonuses.

The thing that drags this site down is the withdrawl times. Via PayPal you can expect 3 days at best. Via card I've had to wait more than a week before. Where other sites use Visa Direct and process instantly, Moon games takes 48 hours just to process!

You will get paid eventually (in my experience).

wardy0

13 janvier 2021
Avis spontané
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Réponse de Moon Games

Hello Wardy,

Thank you for your review.

Your feedback is much appreciated.

Please note that withdrawals are normally processed within 48 business hours and once released from our side, it takes 3-5 working days to reach your bank account depending on your payment method.

Do note that PayPal & Visa Direct cards usually receive the funds within 24 hours once it has been released from our side.

We do understand that this can seem a bit lengthy and we're already working on improving this process.

Wish you a great time ahead.

Kind Regards,
Jack
Loyalty Team

Noté 2 sur 5 étoiles

Waiting forever for PayPal withdrawal...

I liked playing on the site actually but I have to agree that the withdrawal times are mad. I've been waiting over 3 days for a PayPal withdrawal, even spoke to someone on the phone a couple days ago and they said it'll be another few days!! I'm used to PayPal being kind of instant/up to 24hours!!

1 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

I have been playing on moon games for 2…

I have been playing on moon games for 2 years and i can honestly say it is a first rate site, the wide range of games are excellent with fantastic payout percentages. The customer service personel are friendly and very helpful. also depositing and withdrawing money to and from your account is fast and reliable.

9 octobre 2020
Avis spontané
Noté 3 sur 5 étoiles

I havn't played on this site for ages

I havn't played on this site for ages. Las time i played i did win and withdraw, Slots not amazing not paying much at all. Had free spins on wheel but the wagering requirements are ridiculous. and the choice of games that you can play the bonus on very restrictive,
Not really impressed.
Wont be playing here again.

2 septembre 2020
Avis spontané
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Réponse de Moon Games

Hello Suzanne,

Thank you very much for your review.

I am sorry to hear that you have not been very satisfied with your journey with us. However, I would like to have the opportunity to have a look at your account and see what we can do to improve your stay with us.

I would appreciate if you could email me your username at Connect@bestloyaltyteam.com.

Looking forward to hearing from you.

Kind regards,
Matt
Best Loyalty team

Noté 1 sur 5 étoiles

Please avoid at all cost

Please avoid at all cost. You don't win anything. The website is also terrible. Many games don't load properly and there's just too many glitches.
If you want to have fun I guess it's okay otherwise don't expect to gain anything else.

27 juin 2020
Avis spontané
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Réponse de Moon Games

Hi Maricer,

Thanks for your review.

I am sorry to hear that you have not been very happy with your experience at Moon Games. However, I would like to personally look into the matter for you.

I will try my best to assist you and make your stay with us a better one. If you can please email me your username at matt@bestloyaltyteam.com.

Looking forward to hearing from you.

kind regards,

Matt
Best Loyalty Team

Noté 5 sur 5 étoiles

Great Site

I’ve been a member for quite a while now and would recommend to anyone.
I’ve had a few wins and I’ve received gifts as a thank you for playing .
Thank you to Matt and the team for a great site.

24 juin 2020
Avis spontané
Noté 3 sur 5 étoiles

Dont know why so many good reviews.

Update. The customer service team is helping me and it is fast and helpful Therefore. Due tonthis fact it fully deserves 3 stars

Dont know why so many good reviews.

Customer service didnt do want i ask

200.00 to try out slots and no a single bonus will be leaving.

22 mars 2020
Avis spontané
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Réponse de Moon Games

Hi John,

Thanks for your honest review. I am sorry to hear that we have not been up to your expectations but we believe in second chance. This is why I would like to have your username so that I can personally look into the matter for you.

I will do everything in my powers to make your journey with us a better one. Email me your username at matt@bestloyaltyteam.com.

Looking forward to hearing from you.

kind regards,

Matt
Best Loyalty Team

Noté 5 sur 5 étoiles

Thanks to my vip manager matt ,

Thanks to my vip manager matt ,
I have stayed with moon games ,as the service i get from him is 100% supporting through wins & losses, loads of extra bonuses and kind gifts from the company for showing appreciation for us using moon games I would.recommend this site to most people,
I want to say a big thanks to matt on the vip team for guiding and the support and making this a great site to play on ,for all hes shown me since being on the site ,cheers for making this a good experience
Kind regards
M smith

30 septembre 2019
Avis spontané
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Réponse de Moon Games

Hi M,

Many thanks for your review.

I am very happy to hear that you have been enjoying your experience on our site. I will keep doing my best and make your stay with us even more enjoyable.

Thanks again for your loyalty. :)

Good luck on the games.

Kind regards,

Matt
VIP Manager

Noté 3 sur 5 étoiles

Good site I had few wins also

Good site I had few wins also, Joined couple of months ago but their ongoing promotion are not good enough to made deposit again. It's always around 10% deposit bonuses, when I play on other casinos which offer better promotions and much better for VIPs
Here I received email from vip team and when i reply they send me code just once with 75% deposit bonus and that's it never heard again from them no codes nothing to offer vip members.
SO good first deposit bonus but nothing after from this site after that..

27 août 2019
Avis spontané
Noté 3 sur 5 étoiles

Pleased at first

When I first joined I was really pleased with it as I'm a member of a few other sites this was my favourite as had some good wins at first but lately I've been made elite.vip member but I've deposited a fair bit of money and not even had a quarter of that back even when it says 95.6% chance of winning lol so not my preferred site nomore really disappointed in how much it takes from good customers

6 février 2019
Avis spontané
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Réponse de Moon Games

Hey Kerry,

Thanks for your review.

I am sorry to hear that your experience with us was not the best one. We would like a chance to redeem ourselves.

If you can email your username to Matt@thevipelite.com, I will be more than happy to look into your account.

Rest assured that I will do everything in my powers to make your experience with us a better one.

Kind regards,

Matt
VIP Manager

Noté 1 sur 5 étoiles

Better choice ,another casino's

Better choice ,another casino's, no wins, no even one withdrawal.

11 juin 2018
Avis spontané
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Réponse de Moon Games

Hi,

My name is Guy, I'm managing the VIP department on MoonGames.

I would like to personally assist you with your query.

Kindly send your Alias to: VIP@MoonGames.com and I shall assist you by all means.

Kind Regards,

Guy / VIP Manager
Moon Games

Noté 1 sur 5 étoiles

Most unfair gambling site I’ve ever…

Most unfair gambling site I’ve ever used.

Lost every time I’ve played. Shocking payout percentages compared to all other sites I’ve used.

Thought I’d won back my losses tonight but site refused to pay out as i’d Been given a £1 bonus earlier in the evening!!

12 avril 2018
Avis spontané
Noté 5 sur 5 étoiles

Great games to choose from

Great games to choose from. Staff are very helpful and phone to say thanks for playing with us etc. Layouts could be higher but they are very quick to credit your bank with winnings.

7 novembre 2017
Avis spontané

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