Any 5 star review is listed as U.S. Buyers beware I bought this piece of rubbish last year Cheap Chinese import
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This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Voir plus
MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contac... Voir plus
L'entreprise a répondu
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Voir plus
L'entreprise a répondu
2,3
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418 avis
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Great products and service!
Very comfortable and well-built products! Definitely recommended
6 juin 2022
Avis spontané
Réponse de Moonpod
Hi Brock, and thank you for your wonderful feedback about the Moon Pod -- we're glad to know that you love the comfort this amazing product brings!
Thank you once again for your amazing support and feedback about the Moon Pod!
I waited 4-6 weeks or more for a pillow…
I waited 4-6 weeks or more for a pillow and received varying answers the entire time. It varied from that I preordered it (wouldn’t provide proof), to USPS delays, to COVID/supply chain excuses. It wouldn’t of been a big deal if anything had been communicated upfront or throughout but it was quite the opposite. I ordered my original Moonpod from their Kickstarter and have always been a huge fan until this insane experience. The final straw was them deleting my very fair and honest review (notice their site ONLY has 4-5 star reviews) and having the most strict return policy including requiring customers to pay return shipping and have all the original packaging.
29 mai 2022
Avis spontané
Réponse de Moonpod
Hi Barret, and thank you for your input about the Moon Pod.
And while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Also, on behalf of our carrier USPS, we sincerely apologize for all the delays! Due to the unexpected very high volume of orders we received for the 4D Pillow, USPS was overwhelmed with the high order volume, thus the delay with the delivery. However, we assure that all pillow orders were already handed to USPS right after they are placed, and USPS is doing their very best to deliver all orders as quickly as possible. We again apologize for this inconvenience here!
As for your feedback on leaving a review, we thank you for bringing this to our attention! I'll reach out to our team about this, to correct any errors that we have on our website.
Lastly, we also appreciate your feedback about our Return Policy, and please note that we have a general return policy that we offer to all customers and that we need to uphold.
Thank you once again for your feedback and consideration of the Moon Pod!
The product is junk…goes flat within a…
The product is junk…goes flat within a month.. don’t waste all that money! No customer service number on website or commercial…wonder why? Because they know their product is a scam…beans go flat within a month making you pay more money for the thing! Take your junk off the market or grow a set and get a customer service number and make things right for your customers! Very shady!! Terrible
28 mai 2022
Avis spontané
Réponse de Moonpod
Hi Marie, and thank you for your input on the Moon Pod.
And while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And should you need to contact us via phone, you may call us at 888-910-9945, our phone support is available from Monday to Friday, from 11am EST to 3pm EST.
Thank you once again for your feedback and consideration of the Moon Pod!
Honestly terrible product
Honestly terrible product. NOT worth the money. I bought it to help with my anxiety because of how it was advertised and it did nothing to help. Also, the beads inside are uncomfortable as they protrude through the thin material. Not worth the money at all.
26 mai 2022
Avis spontané
Réponse de Moonpod
Hello and thank you for your input on how the Moon Pod product was introduced to you.
And while we regret that you feel this way about the Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your feedback and consideration of the Moon Pod!
Customer service
I had to contact customer service because six days earlier I received notification that a label had been made. I kept checking and nothing happened. The email I sent just asked what is going on. A very nice response was given and within one day I received notification that my package was mailed.
22 mai 2022
Avis spontané
Réponse de Moonpod
Hi Nancy, and thank you for your wonderful feedback!
We're happy to know that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
I got the Moon Pod as a birthday gift…
I got the Moon Pod as a birthday gift from my lovely wife - a thoughtful gift...
However, due to my injured knee, I'm not able to use it - bending down to sit/lie on it. I tried a couple of times, and it was good for my back, but my knee suffered due to bending to get down low and also to get up from the Moon Pod. Therefore, I had to return it.
It passed their 14-days return policy, but they made an exception and approved the return. This was because the Moon Pod was ordered early and arrived more than 14 days before my birthday, and my wonderful wife kept it hidden from me to surprise me as a birthday gift... My wife and I appreciate their very nice service (by a rep. named Cecelia) and understanding of the situation and approved the return.
Cecelia processed the return promptly and took care of my needs/situation regarding the shipping & restocking fee very kindly.
I rate this experience with Moon Pod (product & customer service) with a 5 Stars - Kudos to Cecelia and the customer service team. Thank you for the excellent service!!!
18 mai 2022
Avis spontané
Réponse de Moonpod
Hi Dri, and thank you for your wonderful feedback about the Moon Pod!
Although we are sorry to see you go, we're glad to know that our team was able to assist you with your concern, and that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful service feedback!
And should you wish to reconsider and try other Moon Pod products, feel free to visit our website: https://www.moonpod.co/collections/products anytime.
Horrible experience
Horrible experience. It took over a month for them to realize usps had lost their package. I said several times I want a refund. They still tried to send me a pillow. I wouldn’t trust this company with a stuffed animal.
17 mai 2022
Avis spontané
Réponse de Moonpod
Hi R P, and thank you for your input about the shipment and delivery of the new Moon Pod 4D Pillow.
We also apologize for the delay and inconveniences here -- and while we regret that you feel this way, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Once again, we apologize for the inconvenience here, and we thank you for all the patience and understanding you've shown on this matter!
And should you need anything else, please feel free to reach out to us anytime.
Love the product and customer service…
Love the product and customer service is responsive!!!
17 mai 2022
Avis spontané
Réponse de Moonpod
Hi Casey, and thank you for your wonderful feedback about the Moon Pod!
We're glad to know that you love the comfort the amazing Moon Pod brings, and that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your support, and as always, feel free to reach out to us anytime!
HORRIBLE AND HARD TO RETURN
Not worth the price and company stalls and stalls and stalls with your return, even after paying their ridiculous restock fee. STAY AWAY!!!!
11 mai 2022
Avis spontané
Réponse de Moonpod
Hi Alex, and thank you for your feedback.
And while we regret that you feel this way about the Moon Pod's Return Policy, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your input, and for anything else, feel free to reach out to us anytime.
Awesome quality and so comfortable
Awesome quality and so comfortable! I went ahead and ordered the crescent for my two pods! Also had an issue that was resolved quickly and with complete satisfaction!
10 mai 2022
Avis spontané
Réponse de Moonpod
Hi Tanya and thank you for your wonderful feedback!
We're glad to know that you love the comfort the Moon Pod products bring, and that you are very satisfied with the service we have provided regarding your concern -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support with the Moon Pod!
The After-Purchase Support is Incredible
I received my Moon Pod and unfortunately the box was mishandled during shipment and the Mood Pod cover was missing. I sent a message to customer support, was contacted promptly by Hiyezel (amazing), and a new cover was shipped. I love companies that care about you even after they have your money.
10 mai 2022
Avis spontané
Réponse de Moonpod
Hi Donald and thank you for your wonderful feedback about our service!
We're glad to know that you are very satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your time providing us your amazing feedback and support on the Moon Pod!
Moonpod was very helpful after I…
Moonpod was very helpful after I mistakenly sent what was supposed to be a family friend's new housewarming gift, to my own house. With their help, the gift arrived at the correct address and on time. Great Customer Service.
9 mai 2022
Avis spontané
Réponse de Moonpod
Hi Steve, and thank you for your wonderful feedback about our service!
We're glad to know that you are very satisfied with the service our representative has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
A welcome new pillow
Already owning a Moonpod with crescent (my favorite hang-out spot while binging) I decided to try the new pillow. My current situation was a combination of 4 pillows. LOVE this new MoonPod pillow. Firm height for side-sleeping and compliments my super-soft feather pillow for my personally perfected now 2-pillow sleep ensemble. Would recommend for back & side sleeping (and TV watching support). Thanks Moonpod people. As for my other two now retired pillows... don't miss them a bit!
9 mai 2022
Avis spontané
Réponse de Moonpod
Hi Lisa, and thank you for your wonderful feedback about the Moon Pod products!
We truly appreciate you sharing with us your experience with our new Moon Pod 4D Pillow, and we're glad to know that you love the comfort of all the Moon Pod products bring!
Thank you once again for your amazing feedback and support on the Moon Pod!
I have purchased 3 items from this…
I have purchased 3 items from this company over 2 years. First the arm attachment, then the hassock and recently the pillow. The first 2 items were ok, but the pillow is a complete joke. First it took 18 days to arrive, I sent several emails asking what was going on and received nonsensical, contradictory boilerplate responses. I was actually advised to “ simply refuse the FedEx delivery” if I actually wanted a refund. Of course it was delivered finally by USPS. To top it off the pillow is literally half the size of a standard pillow and they did not send the “slip” although the instructions included advise to place the pillow in the slipcover upon arrival. When I emailed with this info - no response. Astoundingly poor customer service and there is no phone number to call.
6 mai 2022
Avis spontané
Réponse de Moonpod
Hi Beth, and thank you for your inputs!
First of all, we appreciate your feedback regarding the shipment and delivery of the new Moon Pod 4D Pillow.
Please know that we did not intend to be further delayed with the deliveries, as we and our carrier USPS did not anticipate the very high volume of orders we will receive for this new item. USPS is overwhelmed with the high volume of deliverables, thus the delay. But rest assured, our team and carrier are doing their very best, to ship and deliver all orders as quickly as they could!
And we also appreciate your feedback regarding the new 4D Pillow -- please know as well that our ears are always open to customer feedback, as it will help us gain insight into how customers feel about our products. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Once again, we apologize for the delays and inconveniences here, and we thank you as well for all your inputs.
And as always, feel free to reach out to us anytime you have concerns with your order.
Quick response
I appreciate when you have a question you can reach out to customer service and they answer promptly!
4 mai 2022
Avis spontané
Réponse de Moonpod
Hi Carmen, and thank you for your wonderful feedback!
We truly appreciate your input, and we're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback on the Moon Pod!
I love it!! Moon Pod 4D Pillow - Cosmic Ash
What a wonderful surprise. I opened my pillow upon its arrival and took it back to the bed. The day goes by and I finally crawl into bed. I am a horrible sleeper. I positioned the pillow and fell asleep almost immediately. The next thing I know 5 hours passed. I have not slept a straight 5 hours in years. I felt more rested and peaceful when I awakened!! I can’t wait to go to bed tonite!!! So much support and cool temp but not lumpy or holding my head and neck in an uncomfortable position. Try it!
3 mai 2022
Avis spontané
Réponse de Moonpod
Hi Rae, first of all, we thank you for your wonderful feedback!
We're glad to know that you love the comfort our new 4D Pillow brings, and that it had helped you rest better!
Thank you once again for your amazing support on the Moon Pod, and we truly appreciate the wonderful feedback you provided to our new product!
And should you need anything else, please feel free to reach out to us anytime, via chat or email, on our website.
Excellent customer service!
3 mai 2022
Avis spontané
Réponse de Moonpod
Hi Natalie, and thank you for your feedback!
And although we're really sad to see you go, we're happy to know that you are satisfied with the service that we've provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for considering the Moon Pod and for your amazing feedback!
Quick and helpful service after I…
Quick and helpful service after I reached out!!!
29 avril 2022
Avis spontané
Réponse de Moonpod
Hi Tommy, and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
Worst company ever
Worst company ever. NO PHONE number to contact the company. Stay clear of a company that you can' only contact via email!! Terrible customer service!!
29 avril 2022
Avis spontané
Réponse de Moonpod
Hi Julie, first of all, thank you for your input!
And we also apologize for any inconvenience here!
Please feel free to reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq, or you may also give us a call at 888-910-9945. Our phone support is available from Fridays to Tuesdays, from 11am ET to 3pm ET.
We apologize again for any inconvenience here, and we thank you as well for your understanding.
Thank you once again for feedback, and as always, stay safe!
Order delivery address help
I did an order for a friend and one for me, but Shop.com put the same address, so mine would have gone to my friend as well. I emailed, they responded super fast, and referred it to shipping right away that corrected it immediately. WHY can't EVERYTHING work like this?? Remember when EVERYTHING wasn't all screwed up?? I do. Moonpod was awesome and I can't wait for my pillow!
27 avril 2022
Avis spontané
Réponse de Moonpod
Hi Sylvie, and thank you for your wonderful feedback!
We're glad to know that you are very happy with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
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