Any 5 star review is listed as U.S. Buyers beware I bought this piece of rubbish last year Cheap Chinese import
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This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Voir plus
MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contac... Voir plus
L'entreprise a répondu
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Voir plus
L'entreprise a répondu
2,3
Bas
418 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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Patience is a virtue
I was waiting (very impatiently) for an email,saying that my Moonpod had shipped. I asked for help to locate my order to let me know the status. Hiyezel let me know that they would look into it right away. In the meantime (later that day) I received the email that my Moonpod had shipped. The email correspondence back and forth was pleasant and helpful, and understanding. I really appreciated that.
20 septembre 2022
Avis spontané
Réponse de Moonpod
Hi Che, and thank you for your wonderful feedback!
We're also sorry to know that there was a delay with the shipment of your order as well as receiving the shipment information. And we're more glad to know that you were satisfied with our service when you reached out us -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Moonpod and Crescent Refill
I have a moon pod and crescent that needed additional filler. I love the moon pod. Most comfortable seat in the house! I bought one bag of filler and was able to refill both the crescent and the pod. The instructions for filling were excellent and we followed them to the "T". Now my pod and crescent are even more comfortable. Thanks!
9 septembre 2022
Avis spontané
Réponse de Moonpod
Hi Paula, first of all, thank you for your wonderful feedback about the Moon Pod and our refill beads!
We're also glad to know that you love the comfort the amazing Moon Pod product brings :)
Thank you once again for your amazing support and feedback about the Moon Pod, and for anything else, feel free to send us a message anytime!
Amazing customer experience!
Amazing experience! Phenomenal customer treatment! I ordered a moon pod and pillow online. Tracking was provided and the product arrived within five days. The only downside was the matching pillow did not have the pillowcase in the color that I requested. I sent an email into the moon pod customer service center and within 30 minutes they responded and corrected the issue immediately! The product is amazing but their customer service team put it over the top for me and my family! Thank you so much for the great experience!
3 septembre 2022
Avis spontané
Réponse de Moonpod
Hi Brad, first of all, thank you for your amazing feedback!
We're also glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing service feedback, and support of the Moon Pod!
I was missing the moon pod sleeve in my…
I was missing the moon pod sleeve in my order. As soon as I contacted Moon Pod, Cyrelle instantly responded to my email and the sleeve was resent to me that same day. I assembled my super moon pod as soon as I got the sleeve.
It is so comfortable. My husband and I love it! The super moon pod is so worth it. Cyrelle thank you again for helping me with my order.
Another loyal customer,
Adrienne 😀
31 août 2022
Avis spontané
Réponse de Moonpod
Hi Adrienne, first of all, thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod brings, and that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
I received a wrong sleeve with the…
I received a wrong sleeve with the initial order, customer service was quick and easy to resolve my issue. Loved the live chat feature and didn’t have to wait around until someone got back to me.
26 août 2022
Avis spontané
Réponse de Moonpod
Hi Emir, first of all thank you for your wonderful feedback!
We're glad to know that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Great Customer Service
I contacted customer service out of frustration and they went over the top in exceeding my expectations. In a time where customer service is lacking or even non existent MoonPod is the shining light of how it’s done.
18 août 2022
Avis spontané
Réponse de Moonpod
Hi Mona, and thank you for your feedback!
We're glad to know that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback on the Moon Pod!
So when you first slip the cover on and…
So when you first slip the cover on and sit it’s not the perfect fit. You got wiggle into it to move the beads forming your preference. It’s great to relax in your own shape.
15 août 2022
Avis spontané
Réponse de Moonpod
Hi Rae, and thank you for your feedback!
We appreciate your input on how the product was first introduced to you -- and though it may not have been perfect when you first assembled the Moon Pod and used it, we're really glad to know that you were able to use it comfortably, and loved the relaxing comfort this amazing product brings!
Thank you once again for your amazing support and feedback on the Moon Pod!
I was so excited to find my pillow at…
I was so excited to find my pillow at my front door this afternoon.l I am mediately opened the box, Ran into my bedroom and lay down on the bed After tossing my seven-year-old down pillow to the ground and put my head on the Magnificent pillow… I didn’t wanna get up and it was only 2 o’clock in the afternoon.. thank you for this amazing product!
Suzi Murphy
4 août 2022
Avis spontané
Réponse de Moonpod
Hi Suzi and thank you for your wonderful feedback!
We're glad to know that you are satisfied with the comfort our new Moon Pod pillow brings!
Thank you once again for your amazing support and feedback about the new Moon Pod 4D Pillow!
Great customer service ustomer…
I have experienced excellent customer service from the Moonpod company, I'm not the best when it comes down to technology and they were very patient and helpful. The moonpod is very comfortable and high recommend it. The footstool and arm and headrest truly complete the experience.
1 août 2022
Avis spontané
Réponse de Moonpod
Hi Gloria, and thank you for your wonderful feedback about the Moon Pod!
We're glad to know that you are happy with the products, and that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
This product is so worth the money
This product is so worth the money. I have back and neck issues and I could sit in it forever and it didn't hurt me. My only issue was I do wish it was higher off the ground. If they ever come out with something for it to sit in to make it higher off the ground I'd buy it. But again as far as comfy and not hitting pressure points it was amazing. Great amazing product and the lady I've dealt with was just as amazing, Cyrelle. Thank you for all your help and kindness. This company is lucky to have you with them.....
29 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Jennifer, and thank you for your wonderful feedback!
We're glad to know that you are satisfied with the service our support has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful service feedback about the Moon Pod, and stay safe!
Very helpful and response in a timely…
Very helpful and response in a timely manner
24 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Ting and thank you for your wonderful feedback!
We're glad to know that you are satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
Customer Service Representative
Customer Service Representative (Mark) provided excellent support regarding the return of an item. I appreciate his diligence and his patience in assisting me in resolving the issue with my email address on file with Moonpod. Once my email was corrected I was able to access and complete the instructions for return of the product. My refund was process within several days. Thank you Mark!!!
20 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Sandra, and thank you for your wonderful feedback -- we're glad to know that you are satisfied with the service Mark has provided!
And although we're really sad to see you go, please know that here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful feedback about our service!
Although the moonpod was not for me
Although the moonpod was not for me, the experience with returning it was top notch. They are very helpful every step of the way.
15 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Tammy, and thank you for your wonderful feedback about the service you experienced with our team!
And although the product did not work out for you, we're happy to know that you are satisfied with how your concern was handled -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback, and for considering the Moon Pod!
My Super Moon pod experience
My Super Moon pod was shipped under filled and I contacted support, sent pictures to confirm this was the issue and was promptly reissued a new super moon pod. I am extremely happy with their handling of this matter and resolving my issue in a timely manner. I am excitedly waiting for my new Super moon pod!!
13 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Tonya and thank you for your wonderful feedback about the Moon Pod!
We're really glad to know that you are very happy with how our support handled your concern with your order -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Impressive product.
I ordered the Moonpod hoping to find something to help with my lower back pain. I’m so impressed. It was shipped in just a couple days. And I had a couple questions and I got answers almost immediately. Everyone was so nice and helpful.
8 juillet 2022
Avis spontané
Réponse de Moonpod
Hi Elaine, and thank you for your wonderful feedback!
We're glad to know that you love the comfort our product brings, as well as the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Love the Pillow and Customer Service
The moonpillow has been absolutely amazing, sleeping so much better because of it. Cradles the head perfectly.
As for customer service I had bought 2 pillows, one arrived, one seemed like it had gotten lost in the mail (tracking hadn't updated in 4 weeks). When I pointed out the issues to customer service they took over and sent me out another pillow due to the issues. It arrived promptly like the first one had.
But sending the extra pillow because of USPS issues was amazing and won a customer for life
22 juin 2022
Avis spontané
Réponse de Moonpod
Hi Snow, first of all, thank you for your wonderful feedback about the new Moon Pod 4D Pillow! We're glad to know that you love the comfort this amazing product brings!
We also thank you for your wonderful feedback about our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Moon Pod Review
Had a great experience. Had a minor problem and it was fixed immediately!
22 juin 2022
Avis spontané
Réponse de Moonpod
Hi Cherrie, first of all, thank you for your wonderful feedback!
We're glad to know that you are very satisfied with our service and that you had a great experience -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback of the Moon Pod!
Love moon pod.
I've wanted a moon pod since this came on the market. And I am glad I got one, love it! It's no ordinary bean bag chair. It is so comfy! And when I ordered my moon pod with the Crescent, I accidentally order to extra items. I immediately contacted customer service and they got back quickly. Hiyezel was helpful in the return process of these two items every step of the way. Really made it easy to deal with customer service. Every time I sent an email I got a reply quickly. Customer service is great here. It would be nice to deal with customer service like this for all things in life. Hiyezel
Not only made it easy,but no stress!!
17 juin 2022
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod brings, and we're also happy to know that you are satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and service feedback that you have provided! And for anything else, feel free to reach out to us anytime and stay safe!
High quality bean bag
This is made of good materials. For me, I don't quite get the feeling of weightlessness, but it is still comfy.
10 juin 2022
Avis spontané
Réponse de Moonpod
Hi William, and thank you for your wonderful feedback about the Moon Pod -- we're glad to know that you love the comfort our amazing products bring!
Thank you once again for your amazing support and feedback about the Moon Pod!
Customer Service as it should be.
One of my items was shipped incorrect (color). I contacted customer where Hiyezel took may case. She provided an outstanding and exceptional customer service. She kept me in the loop as my case was being addressed and notified me as soon as a resolution had been reached. And to top all, she kept me informed as my replacement item shipping progressed on it's way. Thanks for all Hiyezel!
7 juin 2022
Avis spontané
Réponse de Moonpod
Hi Ramon, and thank you for your wonderful feedback about our service -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod!
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