Any 5 star review is listed as U.S. Buyers beware I bought this piece of rubbish last year Cheap Chinese import
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This company owned by ByTech has very poor customer service for its vacuums. Does not deliver service. Delays - only response by email - several hours to 1 day after receipt. Refuses to take return... Voir plus
MOONPOD=CAVEAT EMPTOR STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contac... Voir plus
L'entreprise a répondu
I have been on a spinal care kick for many years, roughly 15 of them. MoonPod not only is the most comfortable zero gravity seating solution for spinal alignment, it is also the most economically viab... Voir plus
L'entreprise a répondu
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The customer service is prompt
The customer service is prompt, courteous, and very helpful. The Crescent product which I purchased was phenomenal. I have back and neck pain and after use of this product, it has gone! I highly recommend checking their products out. 5 stars!
11 août 2023
Avis spontané
Réponse de Moonpod
Hi Anthony and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod products bring, and that you're very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback on the Moon Pod!
Half filled, no response from customer service
I love the concept but the quality control is lacking and the customer support non existent. I ordered the monopod and the crescent. Moonpod came first and it felt and looked very thin and limp compared to what I had seen in photos and YouTube videos. Once the crescent arrived firm and plump, it confirmed to me that they had only about half filled the moonpod. When I sit on it, I sink right through and my butt touches the hard ground beneath, hardly the experience promised. I tried over the course of three days to get a response from customer service to no avail. It’s always “we will get back to you soon” but I never heard a single non-automated response. Eventually I caved and just ordered some refill beads to handle the situation myself. Very disappointed in their quality and customer service, it seems like a great product but you’re rolling the dice on whether it will arrive as described and you will never get any help from them.
8 août 2023
Avis spontané
Réponse de Moonpod
Hi Andy and thank you for your input.
We also appreciate you bringing this to our attention, and we're really sorry for the delay and inconvenience here!
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And to further assist you with your concern, please know that you may also reach out and call us at 888-910-9945. Our phone line is available from Monday to Friday, from 11am ET to 3pm ET.
Once again, we're really sorry for the inconvenience here, and we thank you for your patience and understanding.
Great customer service.
My package was lost and they fix the problem in a timely manner.
1 août 2023
Avis spontané
Réponse de Moonpod
Hi Stormie and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
I am very unhappy with Moon Pod and…
I am very unhappy with Moon Pod and think they are a scam.
I just received the Moon Pod and crescent pillow on July 12, 2023. I was disappointed with the product and contacted customer service (email only) on July 13, 2023. When properly sitting in the pod (recline), in a short time (less than a minute) I felt the floor; very hard on my bottom.
There was never a feeling of stiffness to the pod as they say is expected at first. Also, there is no full body support as an expected benefit.
There is a large empty section of the outer sleeve when the filled pod is sitting up. I would estimate there is one fourth to one third of the outer sleeve flopping over the standing pod. It appears there is too much space and not enough beads.
I did not feel like I was floating nor did I feel the lounging, relaxing, meditating and unwinding feel they claim their product provides. I am constantly arranging the pod to find comfort (hard on the butt) even with the crescent pillow and it isn't easy to get out of the pod!
My response from Moon Pod to my concerns was, "Please allow me to raise this concern to my team and I'll get back to you with updates."
I did not get a timely response so I kept inquiring thru email and was told "I am still waiting for my team's response -- please bear with us as we are also catering lots of inquiries." That was July 18th.
It wasn't until I got angry and upset and willing to send the Moon Pod back for a refund that on July 21st, they offered "Please allow us to remedy this by sending you one free bag of Refill Beads to fluff your pod back up."
Fluff my Pod back up? It came flat.
Then to return, you pay a restocking fee and shipping.
I am now requesting to talk to someone in the U. S. that I can speak to. They will not provide any contact information.
I call this a scam. The product does not meet what you would expect from their advertisements and their customer service to rectify your issues is not timely. You have to wait for them to discuss as a team for a solution to any problems you have. I had to wait 8 days. Then if you want to return, you have 14 days from receiving the product to additionally paying them to send and take the product back. You pay restocking and shipping costs!
I am still waiting for Moon Pod to provide contact information to discuss a satisfactory solution.
I would not recommend you do any business with Moon Pod . We work hard for our money these days and deserve a better quality product as advertised. Positive and satisfactory customer service is needed with this company. There are other bean bag type products out there that there is no need to support a company that has no problem scamming their customers.
13 juillet 2023
Avis spontané
Réponse de Moonpod
Hi Karilyn and thank you for your input.
We appreciate your feedback, and while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your input, and for anything else we can assist you with, feel free to send us a message anytime via chat or email, or you may also call us at 888-910-9945. Our phone line is available from Monday to Friday, from 11am ET to 3pm ET. Stay safe!
Great customer service!!
Pleasant and efficient customer service! Quickly answered my question and processed a price adjustment (~1 hr) on my Moon Pod, after I forgot to enter a discount code when ordering. Refreshing!
11 juillet 2023
Avis spontané
Réponse de Moonpod
Hi Paula and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we have provided in resolving your concern regarding your order -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Quick response
30 juin 2023
Avis spontané
Réponse de Moonpod
Hi Leonard and thank you for your wonderful feedback!
We're glad to know that you are happy with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback of the Moon Pod!
Service with ease
I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed.
No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem.
I really appreciate this level of customer service especially when it was my mistake.
28 juin 2023
Avis spontané
Réponse de Moonpod
Hi Corinne and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support of the Moon Pod!
Disappointed
When first using the pod it was great. Over time it is flat. I weight 147lbs and do not use it all the time mostly on weekends but it now feels like my bumm is on the floor. The beads have gone flat the the pod is not tight at all it has a lot of space. Not worth the money since you have to try an add beads. Disappointed.
1 juin 2023
Avis spontané
Réponse de Moonpod
Hi Sabrina, first of all, we thank you for your feedback!
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And to further assist you with your Moon Pod order, please feel free to reach out to us via chat on our website or email to: cx@moonpod.co. You may also call us at 888-910-9945, and our phone line is available from Monday to Friday, from 11am ET to 3pm ET.
Thank you once again for your feedback, and stay safe!
Purchase was made without my consent
Purchase was made without my consent. Customer service resolved the problem quickly and easily.
20 juin 2023
Avis spontané
Réponse de Moonpod
Hi San, first of all, thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful feedback, and we hope to see you soon with the Moon Pod or one of our other products someday. Stay safe!
Réponse de Moonpod
You're welcome Elissa, and we thank you as well for your feedback!
And we're really sorry to know that you received a defective product and had to process a return -- we hope that our team was able to assist you satisfactorily with your concern.
Thank you once again for your input, and we hope to see you with the Moon Pod or other products someday. Stay safe!
Great customer service towards customer…
Great customer service towards customer satisfaction, prompt responses, quick delivery, and quick communication. Great!
1 juin 2023
Avis spontané
Réponse de Moonpod
Hi Luis, first of all, thank you for your wonderful feedback!
We appreciate your input, and we're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
My 4D pillow went flat-Excellent Customer Service
I emailed Moonpod on Saturday about getting extra beads because my 4D pillow has gone flat. Cecelia has been wonderful helping me. She emailed me every day keeping me updated on how they we’re going to fix the issue. Today is Monday and Moonpod is sending me another pillow as a replacement. What a great Company! Excellent customer service. Great products!
29 mai 2023
Avis spontané
Réponse de Moonpod
Hi Wendy, first of all, thank you for your wonderful feedback!
We're glad to know that you were very satisfied with the prompt service and resolution Cecelia has provided regarding your Moon Pod 4D Pillow -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Helped me fix an address…
Helped me fix an address I entered incorrectly. They responded quickly and confirmed that the change was made.
17 mai 2023
Avis spontané
Réponse de Moonpod
Hi Omar, first of all, thank you for your wonderful feedback about our service!
We're glad to know that you were very satisfied with our assistance -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing support and feedback about the Moon Pod's service!
Cecelia was an excellent support…
Cecelia was an excellent support representative. She assisted me through my return/refund process. She responded speedily and was very friendly. Thank you!
16 mai 2023
Avis spontané
Réponse de Moonpod
Hi Kossi, first of all, thank you for your wonderful feedback about the Moon Pod's customer support!
We're glad to know that you were very satisfied with the service Cecelia has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
Highest Standards of Customer Service!
This product is made well, but did not suit my needs. I had the pleasure of being assisted by Hiyezel, from customer service, who made my return process its own experience. The prompt updates, and superb customer service provided during my return process made me want to purchase this item as a gift for someone in the future. More companies should strive to bestow this type of treatment to their customers ! I can not express the professionalism, and kindness enough! Well done !
2 mai 2023
Avis spontané
Réponse de Moonpod
Hello and thank you for your wonderful feedback about the Moon Pod's customer service!
And although we're sorry to see you go, We're glad to know that you were very satisfied with the service Hiyezel has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your wonderful feedback, and stay safe!
MOONPOD=CAVEAT EMPTOR=BUYER…
MOONPOD=CAVEAT EMPTOR
STOP! Before you buy one of these things be aware that the RETURN process for these things is beyond painful! It should be a clue that there is NO TELEPHONE NUMBER to contact these jokers on their web page and you as the CUSTOMER will be forced to pay big $$$ to ship it back to these folks! This is a BEAN BAG CHAIR, a totally inferior product nothing special and definitely NOT worth the money total rip off!
Do your fellow shoppers a huge favor and write multiple negative reviews so MOONPOD gets the message.
29 avril 2023
Avis spontané
Réponse de Moonpod
Hi Paul and thank you for your feedback.
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And to further assist you with your order, please feel free to reach out to us via chat on our website or email to: cx@moonpod.co. You may also call us at 888-910-9945, and our phone line is available from Monday to Friday, from 11am ET to 3pm ET.
Thank you once again for your feedback and interest on the Moon Pod.
The Moonpod is not a invention. The Moonpod is a COPY of a beanbag chair. Saying he is the inventor of the Moonpod is fraud.
The Moonpod is not an invention, it's a spinoff copy of a bean bag chair.
11 avril 2023
Avis spontané
Réponse de Moonpod
Hi Michael, and thank you for your feedback.
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for your feedback.
Not worth the money and flat as a pancake....
Really uncomfortable and my butt ends up touching the ground.. there is not enough stuffing!!!! Worst $500 I have ever spent.
9 avril 2023
Avis spontané
Réponse de Moonpod
Hi Marisa, and thank you for your feedback.
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
And to further assist you with your order, please feel free to reach out to us via chat on our website or email to: cx@moonpod.co. You may also call us at 888-910-9945, and our phone line is available from Monday to Friday, from 11am ET to 3pm ET.
Thank you once again for your feedback and interest on the Moon Pod.
Super fast customer service
Thank you Moonpod for answering my question about my new Moonpod so quickly!
3 avril 2023
Avis spontané
Réponse de Moonpod
Hi Tracy and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
Awesome customer service
Awesome customer service! Great product, very responsive. Just try it. Can’t describe it. It’s wonderful.
29 mars 2023
Avis spontané
Réponse de Moonpod
Hi bmb and thank you for your wonderful feedback!
We're glad to know that you love the comfort the amazing Moon Pod brings, as well as you are very satisfied with the service our team has provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod, and stay safe!
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