Motofix Group Avis 

Super impressed with total experience of repair the door dented and polishing service! And great after service by Derek.
Thanks

Motofix has been very obliging and helpful when dealing with the repair of our car and I would recommend them to anybody who needs their car repaired

Very, very impressed by Motofix, fantastic friendly service from the whole team. Andy the Estimator went out of his way to help me. For both jobs I needed they even cleaned my car both times. They have a customer for life now

Claim Ref: 1013185 – still unresolved after a month

I have had an appalling experience with AX-UK and their chosen repairer, Motofix Exeter.

After a non-fault accident, my Range Rover required repairs. The driver’s door lock worked perfectly before the accident but failed immediately after. This is clearly accident-related damage.
• AX-UK Complaints Team acknowledged my complaint on 18th August 2025. Since then, despite multiple reminders (21st, 29th August, 5th September), they have failed to provide any response or resolution. This is a blatant breach of FCA rules that require insurers to handle complaints fairly and promptly. Their “complaints procedure” looks good on paper but is worthless in practice.
• Motofix Exeter have been no better. Their communication has been vague and evasive, with repeated suggestions that I could be held liable for diagnostic costs. This is unacceptable in a non-fault claim where the insurer should restore my vehicle to its pre-accident condition.

At this point, I have no trust in either company. AX-UK Complaints have gone completely silent, and Motofix Exeter appear unaccountable. I am now escalating the matter to the Financial Ombudsman Service.

My advice: avoid AX-UK and Motofix Exeter at all costs. They are untrustworthy, unresponsive, and fail to meet even the most basic standards of customer care.

The team were all so polite and helpful, great telephone manner and also face to face service. They went above and beyond with my requests and nothing was too much trouble. Thank you all so much, you did a wonderful job on my car and fantastic service. I will recommend you for any repairs.

I am very frustrated with the changes to the completion date of my car repair. Even after receiving confirmation, the promised dates kept shifting until the very last moment. This lack of consistency has caused significant disruption, especially since the courtesy car provided has different features—such as being petrol instead of electric—which made my daily routine more difficult and added unnecessary inconvenience.

I truly hope that this time my car will be delivered on the date you have confirmed, without any further delays. Clear and reliable communication, along with honoring agreed deadlines, would greatly improve the customer experience.

Had a loan car, unknown to me a very small hole in window screen, I had to pay for a new one to be replaced. They tried to charge me over £100 more than it cost. Only found out when I requested the receipt from the screen replacement company. I have been trying to pay the amount, but my payment was rejected. I tried ringing them, no reply, I left messages, none returned. Now I get a letter from their solicitor demanding payment or be taken to court. On the letter no payment details to pay on line. Taken many attempts Aline to get though to them. Still pending. This company has very poor customer service.

Very bad service my car is one part is damage this company and This company is very bad. Before my accident, there was no damage to my car and later when I looked at my car carefully, that part was damaged. This company is very bad. Its service is not good. I will tell you what you should do.

Motofix prestige Cirencester was outstanding, the customer service was amazing, kept me updated with my vehicle progress. I would 100% recommend this repair workshop.

Kept me informed at every stage. Picked up the car quickly and returned quickly. My only request would be to be given a timeframe for collection and return at time of booking rather than waiting for a call on the day. Makes it hard to manage your work day and meetings without the information.

Great service. regular updates re progress. good repair. Lovely clean exterior and interior. would recommend

From start to finish the Aldershot Centre has kept me updated and informed on the status of the repair. They stated a date of return which they delivered upon. The repair is fantastic. No hesitation in recommending this company. Thank you so much.

Excellent customer service and repairs on my car.
The process from start to finish was fantastic

Great job in sorting my car out and 10/10 service by all

My insurance company referred me to Motofix Oxford to repair my car after an accident. The team members of Motofix had been very professional in dealing with me. They kept me up-to-date with the progression of my case. They had referred me to Enterprise so that I could get a comparable courtesy car. They had collected my car, completed the works on the same day and returned the car the next day after a full clean. They had followed up subsequently to see whether I needed anything else. I am very satisfied with the service.

Having an accident and getting your car repaired is a stressful process and happily one of which we don’t have much experience.
However Motofix dealt with it so well. Keeping us informed at every stage. We would recommend them without hesitation.

Excellent repair to my cars bodywork. Very friendly and helpful team, super efficient communication. A positive and hassle free experience!

Stacy was brilliant explaining the whole process really clearly to me and genuinely empathetically. Booking in my vehicle repair was stress free thanks to her - she was very professional and she obviously takes pride in going the extra mile to make sure customers are happy.

Excellent service and a great repair - The team at Aldershot are great. Booking my car in was quick and easy and the repair work was excellent with everything completed on time and as promised. Thank you

Going through a crash which isn’t your fault is always daunting and stressful but my whole experience was dealt with such ease by my insurance company Hastings, the curtesy car from Enterprise and the garage who fixed my car Motofix. I cannot thank you enough!