Mr Tyre Ltd - Leicester Avis 

Réponse de Mr Tyre Ltd - Leicester

6 juil. 2026

Dear Harry,

Thank you for taking the time to leave your feedback.

We're sorry that your visit didn't meet your expectations.

With regard to the phone charger and taxi, while we're always happy to help customers where we can but we don't keep phone chargers, arranging a taxi at the very beginning of a working day when we have a high number of customers checking in for the day would negatively impacted the service we provide to others.

Regarding the completion of your MOT, we've reviewed our records. We informed you that the MOT would take approximately one hour to complete. Our call logs also indicate that you contacted us earlier than mentioned. While your vehicle may have been ready before you called, in a busy workshop we're not always able to contact every customer immediately after a vehicle is completed, particularly when several jobs finish around the same time. We do, however, make every effort to notify customers as soon as we're able.

We appreciate your feedback and will continue looking for ways to improve our communication with customers.

Kind regards
The Mr Tyre Team

Réponse de Mr Tyre Ltd - Leicester

Actualisé le 7 juil. 2026

Dear Emma,

We're very sorry to read about your experience and appreciate how concerning this must have been.

Safety is at the heart of everything we do, which is why we've already begun a full investigation into the concerns you've raised. As we've been able to identify the vehicle and the work carried out, we're reviewing all of the information available to us, including our workshop records and CCTV, to establish exactly what happened.

We take every safety concern seriously and are committed to understanding the facts. if you have anything further you would like to add to our investigation please contact us at customerservice@mrtyre.co.uk. Equally, we will be in touch once we have concluded our investigation

07/07/2026 Update

Dear Emma,

Following your review, we carried out a full investigation into the concerns you raised, as safety is our highest priority.

We have reviewed our workshop documentation together with our CCTV footage, which clearly shows your wheel being correctly refitted and the wheel nuts tightened using the correct procedure with a calibrated torque wrench before the vehicle left our premises.

Our records also show that the work was completed on 11 June, while the MOT inspection you refer to took place on 17 June, after the vehicle had covered approximately 10 miles.

Based on all of the information available to us, our investigation has not identified any evidence that your vehicle left our premises with an unsecured wheel.

Unfortunately, we are unable to publish or share CCTV footage digitally due to our obligations under data protection legislation. However, in the interests of transparency, we would be happy to arrange for you to visit the branch so that you can view the relevant footage with a member of our management team.

We take every allegation relating to vehicle safety extremely seriously. Had our investigation identified any failing in our procedures, we would have addressed it immediately. On this occasion, however, the evidence available does not support the conclusion that the wheel left our workshop unsecured.

If you would like to arrange a mutually convenient time to review the footage, please contact us at customerservice@mrtyre.co.uk.

Kind regards,
The Mr Tyre Team