Stefan was brilliant - kept updating me with expected arrival time and progress throughout, checked where I would like the equipment installing, was really friendly and professional and did a fantasti... Voir plus
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Lisez les avis des autres
2 young men came and had our broadband fitted in no time, called to say they were on there way early. Very professional no mess whatsoever explained the process and what to do when router comes the n... Voir plus
Just had a guy called Evan in to install my Internet and he's a lovely guy, nothing was too much effort, he was quick to install, ran through everything I needed to know, he's a friendly lad full of p... Voir plus
L'entreprise a répondu
Wanting to change providers as our signal unreliable. Sales man was very informative. Everything done for me, appointment, cancellation from other provider, banking. Router arrived day before inst... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Coordonnées de contact
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Royaume-Uni
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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Great service from start to finish cant…
Great service from start to finish cant fault in anyway
21 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi there,
Thank you for your 5* review!
We appreciate that you have taken your time to leave us such a positive review.
Kind regards,
Team MS3 💜
Stefan top bloke
Stefan was polite friendly very chatty great service absolutely top bloke 10/10
Shame he’s a kr fan tho
20 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for this brilliant 5*review.
We will make sure these comments are passed to Stefan!
Kind regards,
Team MS3 💜
Stefan done a great job
Stefan done a great job. Gave us lots of options to choose on where router can be placed. Very tidy ,accurate and polite. Definitely would recommend. Thank you for your service
20 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hello,
Thank you for this amazing 5* review!
Its brilliant to read that you had a choice of where the equipment could be placed resulting in a tidy installation.
We will pass on these comments to Stefan.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very fast and efficient installation by…
Very fast and efficient installation by Zoe, friendly approach too!
17 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Liam,
Thank you for taking your time and leaving us positive feedback and a 5* Review.
I am pleased to hear that you had a great installation experience today.
We will be sure to make Zoe aware of your comments.
Kind regards,
Team MS3 💜
We had Zoe come and fit our internet…
We had Zoe come and fit our internet box today, she was lovely very friendly , got the job done fast, left no mess , couldn’t fault it , Thankyou
17 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi there Jodie!
Thank you for taking your time and leaving us positive feedback and a 5* Review.
I am pleased to hear that you had a great installation experience today.
We will be sure to make Zoe aware of your comments.
Kind regards,
Team MS3 💜
I met Zoe today
I met Zoe today. Great service! The job was done quickly and efficiently! Such a lovely lady!
17 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hello Karolina,
Thank you for leaving us a lovely 5* review.
We are so please to hear Zoe did the job quickly and efficiently!
We will be sure to pass on your feedback.
Team MS3
💜
The install took 3 attempts
The install took 3 attempts. The first one I can accept they needed a T apparently as there were too many lines from the box ok.
The second mistake was because there was no splitter because of the same issue.
I really do have doubts about the ability of ms3 and the communications.
The guy who did the inside install was amazing and tried to talk to ms3 to get the second repair done ASAP and was met with contempt and the attitude of these things happen. Not really acceptable for him and certainly not for me.
Really disappointed with the service 16 days to repair may not seem long but it is when you expect to switch and the second delay was down to the same issue
16 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email.
Kind regards,
Team MS3
💜
Réponse de MS3 Networks
Hi Cheryl,
Thank you for leaving us a 5* review.
We are pleased to hear your lovely feedback on Stefan and Jack B, we will be sure to pass this on.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
MS3 (Hull Fibre)
Guy came early around 9.30am, very polite and helpful.
Did what he needed to do in a reasonable amount of time.
Very happy with the work and left the job all tidy.
15 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Nicky,
Thank you for taking the time and leaving a 5* review!
We are glad that the engineer was polite and helpful and completed the job in a reasonable time.
We hope you enjoy your new service with us.
Kind Regards,
Team MS3 💜
Very good and very happy
15 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Barry,
Thank you for the amazing 5* review. This is greatly appreciated!
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Best worker
Stefan was verry nice couldent ask for a better worker and he cleaned up after him self
13 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Cheryl,
Thank you for leaving us a 5* review.
We are pleased to hear your lovely feedback on Stefan and we will be sure to pass this on.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Polite, tidy and informative
Stefan made attendance to our house to install the required modem.
He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving our house clean and tidy following his work.
Stefan was polite and courteous throughout.
I would definitely recommend using the service of MS3 networks for your broadband requirements, you might even be lucky enough to have Stefan attend the appointment.
13 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hello,
What a brilliant 5* review, thank you for these comments.
We will make sure these comments are passed over to Stefan.
We hope you enjoy your new connection!
Kind regards,
Team MS3 💜
Very polite man
Very polite man, came knew the issues immediately and fixed within 15 mins! Thanks so much.
14 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for this excellent 5* review.
Its lovely to hear how polite our staff member was and that the problem was fixed so quickly!
Kind Regards
Team MS3 💜
Quick install by three very efficient…
Quick install by three very efficient workers , Stefan , Elliot and Macca.
Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks
14 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hello,
Thank you for this great 5* review.
We are very happy to read these comments about our engineers, we will make sure these comments reach them.
Kind Regards
Team MS3 💜
Faultless install
Couldn’t fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
13 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Jason,
Thank you for leaving an amazing 5* review.
We are very pleased to hear that James was polite and helpful towards yourself.
We hope you continue to enjoy our service.
Kind Regards
Team MS3 💜
Arrived on time
Arrived on time. Explained everything fully and checked where they intended to lay the cable was OK as I have a lot of plants in front garden ! Very quick and efficient. Excellent !
10 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Alison,
Thank you so much for your kind review!
We're delighted to hear you were happy with the service.
It's great to know our engineer took the time to explain everything clearly and made sure the cable route worked around your garden before starting.
Kind regards,
Team MS3 💜
Réponse de MS3 Networks
Hi Nathan,
Thank you for taking the time and leaving a 5* review.
We are very pleased to hear that Zoe was very helpful and polite, this feedback will be passed on to her.
Kind regards,
Team MS3 💜
Excellent job
Excellent job, very quick, no messing about, friendly, would recommend
10 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Jayne,
Thank you for taking the time in leaving a 5* review.
We are happy to hear that they engineer completed the installation quickly and completed it to an excellent standard.
We hope you enjoy your new service with us.
Kind regards,
Team MS3 💜
I had a fantastic experience
I had a fantastic experience with the installation service. Zoe was professional, friendly, and genuinely cared about providing excellent customer service from start to finish.
One thing I especially appreciated was how considerate she was. My wife had just finished a night shift and was asleep, and Zoe made every effort to keep the noise to an absolute minimum so she wouldn't be disturbed. That level of thoughtfulness really stood out.
She also noticed that something wasn't quite right during the installation and, instead of leaving, she took the time to investigate and make sure everything was working perfectly before she finished. It's rare to see someone so dedicated to doing the job properly rather than simply completing it and moving on.
Thank you, Zoe, for your professionalism, attention to detail, and outstanding customer care. You made the whole experience smooth and stress-free. I would happily recommend this company to anyone looking for reliable and high-quality service.
10 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi Petrus,
Thank you for the amazing 5* review!
The lovely feedback regarding our engineer Zoe will be passed over to herself. We agree that she is professional and has outstanding customer care!
Kind regards,
Team MS3 💜
Engineers came did really good job
Engineers came did really good job
Promised new router today hasn’t turned up and KCom have turned my internet off.
Not happy at all as everything runs thorough my internet
9 juillet 2026
Avis spontané
Réponse de MS3 Networks
Hi there Stephanie,
Thanks for taking the time to leave your feedback. We're really pleased to hear that our engineers did a great job during your installation.
We're sorry to hear about the issues you've experienced with your router delivery and your internet service. We understand how frustrating this is, especially when everything in your home relies on your broadband connection.
The router is supplied and dispatched by your chosen internet service provider rather than MS3 Networks, so unfortunately we don't have direct control over its delivery. That said, we'd really like to help where we can.
I have requested more information from you, so that we can assist.
Kind regards,
Team MS3 💜
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