Stefan was brilliant - kept updating me with expected arrival time and progress throughout, checked where I would like the equipment installing, was really friendly and professional and did a fantasti... Voir plus
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Lisez les avis des autres
2 young men came and had our broadband fitted in no time, called to say they were on there way early. Very professional no mess whatsoever explained the process and what to do when router comes the n... Voir plus
Just had a guy called Evan in to install my Internet and he's a lovely guy, nothing was too much effort, he was quick to install, ran through everything I needed to know, he's a friendly lad full of p... Voir plus
L'entreprise a répondu
Wanting to change providers as our signal unreliable. Sales man was very informative. Everything done for me, appointment, cancellation from other provider, banking. Router arrived day before inst... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Coordonnées de contact
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, Royaume-Uni
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
There did a fast and great job dont in…
There did a fast and great job done in 5 mins
4 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi Adam,
Thank you for the lovely review! We're glad to see you were happy with the service, and that is was quick job.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Shane C took on board our concerns
Shane C took on board our concerns, worked carefully & cleanly.
4 juin 2026
Avis spontané
Réponse de MS3 Networks
Hi there,
Thank you for the 5* review! We're really happy to know that Shane was able to get your service up and running whilst remaining careful and neat and tidy in your property, that's what we want to see on every visit. We'll be sure to pass along your kind words to Shane.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Spoke to Neil Bainbridge at MS3 Friday…
Spoke to Neil Bainbridge at MS3 Friday and he recommended Zen Internet. I explained to him how much i had to rely on the Internet due to health issue and my now previous network provider i found 95% of the time I couldn't get the Internet. He said i would be connected by next week. The service i got from Neil was outstanding and i would definitely recommend Neil and MS3 to friends and family. He explained everything to me and then told me i should receive a call from Zen shortly. Sure enough within 30 mins they rang and was explained everything and my Internet was installed the following Wednesday. I'm extremely happy. Thank you Neil for making my experience easy.
29 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi!
Thank you for sharing this experience.
What a great 5* review to read, we will certainly pass these comments to Neil.
Enjoy your new connection!
Kind regards,
Team MS3 💜
Sam was great at explaining everythin…
Sam was great at explaining everything and reassuring me about my switch over. Everything ran quickly and smoothly and all staff at each stage were efficient and courteous. I have been very pleased with both the pricing and service so far
2 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Anna Lee,
Thank you for the fantastic review! We're glad to hear you were more than pleased with the service from Sam, and that he was able to provide a simple switchover for you. We're also happy to know you found our staff efficient and courteous, that's exactly what we want all of our customers to experience! We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Excellent service from Sam
Really smooth change over. Sam sorted everything out for me. Very professional and friendly. Highly recommended Sam and broadband service provided.
20 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi there Vicki,
Thank you for sharing your experience! We're happy to know that Sam was helpful in the switchover, and was professional and friendly throughout. We'll be sure to let him know you were happy with the service from him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Réponse de MS3 Networks
Hi Luke,
Thank you for the review! We're pleased to know you were happy with the service.
Kind regards,
Team MS3 💜
James did a great job this morning…
James did a great job this morning getting up back on line! He found an intermittent fault & got us up & running in no time! Very professional! Thank you!
29 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Therese,
Thank you so much for the 5* review! We're so pleased to hear James did a stand up job, and got you back up and running quickly - that's what we love to see. We'll be sure to pass along your kind words to James.
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Quickly Sorted
Quick to sort the hiccup with my house move & send replacement
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi there Tracey,
Thank you for the review! We really appreciate it.
We're glad to see everything was resolved in a timely manner for you.
We hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Réponse de MS3 Networks
Hi Kathleen,
Thank you for taking the time to leave us a 5* review! We're so happy you were satisfied with the service, and found our staff friendly.
We hope you enjoy your connection!
Kind regards,
Team MS3 💜
Fixed the problem I had with my WiFi…
Fixed the problem I had with my WiFi after a week of waiting
28 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi there Vikki,
We really appreciate you taking the time to leave us a lovely review! We're happy to hear your fault was repaired and you're back online - that's what we like to see.
Kind regards,
Team MS3 💜
Had Zoe round to fix our internet and…
Had Zoe round to fix our internet and she was so lovely.
She explained why our internet was down and was very swift and friendly.
To have a female engineer down was great too! We definitely need more women like Zoe in this industry!
Thanks again!
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Sarah,
Thank you so much for the 5* review! We're so pleased you were happy with the service from Zoe, we agree that she is brilliant at her job and are happy to hear she was quick with the fix. We're really proud of the journey Zoe has had in her career here at MS3, we'll be sure to pass along your kind words to her.
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
The lady was so helpful and…
The lady was so helpful and understanding she went above and beyond to help 5 gold stars thank you
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi there John,
Wow, what a lovely review! Thank you so much for taking the time to share your feedback. We're so pleased you were happy with the engineers service, and that she went above and beyond for you - that's what we love to see!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was fast well mannerd and…
James was fast well mannerd and reliable did the job in the hour he had told me it would take.
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Rachel,
What a great review, thank you so much for taking the time to leave us your feedback. We're happy to know that you were happy with the service from James, and that he was polite throughout - we'll be sure to pass along your kind words to him!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was very good sorted out the…
James was very good sorted out the problem
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi there Paul,
We really appreciate you taking the time to leave your review! We're so glad to see that you were happy with the service from James, and that he was able to get you back up and online.
Thank you again, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
James who dealt with my WiFi problem…
James who dealt with my WiFi problem was polite and keen to get it sorted asap
Very nice young man
Thank you james
27 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Terry,
Thank you so much for the lovely 5* review! We're so happy to hear that James was polite and quick in getting you back online, that's what we like to see. We'll be sure to pass along your kind words to James!
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Fantastic Customer Service
Sam was great, went above and beyond to help, nothing was too much trouble, haven’t yet experienced the network he’s put me on to but if it’s anything like the customer service I’ve received then I’ll be extremely happy!
26 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Beth,
Thank you for sparing some time to leave us a 5 star review!
It's great to hear Sam delivered excellent customer service as always. We'll make sure to pass on your feedback!
We hope you enjoy your new connection just as much as the journey so far!
Kind regards,
Team MS3💜
Alex who fitted my internet was…
Alex who fitted my internet was fantastic and pleased with his respect in my property and was a great lad to talk to. Questions I had was answered with no problems. Thank you again Alex for the professional installation.
22 mai 2026
Avis spontané
Réponse de MS3 Networks
Good morning Craig,
Thank you for taking the time to leave us a 5* review!
It's great to read your glowing feedback about Alex, he is great at what he does! We'll be sure to pass on your kind words.
Thanks again for the review, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Spot on service everything arrived and…
Spot on service everything arrived and happend as i was told .The engineet who fitted it McCauly spot on lad very knowlegable nothing to much trouble very respectful of our home great job
21 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for a great 5* review! Its what we love to see.
I Will make sure Macauley is fed back on these superb comments.
We hope you enjoy your connection.
Kind Regards,
Team MS3 💜
Shane the install engineer was very…
Shane the install engineer was very accommodating and very knowledgeable. If only all workmen where as pleasant and helpful as Shane the world would be a better place
21 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi,
Thank you for this brilliant 5* review.
What a lovely comment to read, I'm glad Shane really helped, I will make sure this is passed over to him!
Kind Regards,
Team MS3 💜
Your staff performed their work…
Your staff performed their work flawlessly and are truly wonderful employees who provided great assistance through conversation. Thank you for your support.
20 mai 2026
Avis spontané
Réponse de MS3 Networks
Hi Mohammed,
Thank you for the 4* review.
We are glad to hear that the engineer performed the work flawlessly, I wonder what we could do to make this a 5* review ...
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
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