MSL Avis 

They even don't deserve 1 star, I wish I could do negative star. They were appointed to handle my claim and provide courtesy PCO car by my insurance company. They dropped me a PCO car without cleaning and wash. There were hand spots on interior, windows and on leather seats. They were charging almost £300 plus VAT per day for this car to insurance company. One of the tyre was completely gone. I showed that to the driver (while inspecting the car) and he said speak in the office They will sort this out. Later I called the office and spoke to someone and he said go to any kiwik Fit and they will change the tyre as they have account with them. I went to different kwik fit shops but they said I have to book appointment and appointments were 7 or more days after. If anyone drives PCO cars they know how TFL inspectors are strict on tyre conditions I would say they are more strict than police, it may be because we carry passengers. Third day of having this car I finally managed to get this car checked at kwik fit by using my own reference and waiting in the shop for 3 hours so they could squeezed me into their appointments. When they were checking notes on the account of MSL it says * only use budget tyre* and they have premium tyre in stock, kwik fit advised my to speak with MSL. I rang MSL and they refused to authorised Premium tyre which costs around £170 and said keep driving and use other kiwik fit who has budget tyre. They were charging £300 plus VAT rent per day but didn't authorised a £170 tyre. Finally returned their car after horrible experience. Staff isn't polite at all and needs fresh training on customer support. It seems they are dealing in a third world country. I filled up tank on the day I received this car so I asked to refund me this fuel money. They asked me to email the receipt which I did but no communication received that when this will be refunded. I called couple of times and I was surprised when lady said there is no time limit when this will be refunded. I was shocked I said every company provides a time limit and she said we don't that was her words. They need a super fresh training on how to deal with customers. I received that money later but the communication and customer service were super horrible. My advice is if your insurance company refer your case to this company MSL, straight away pull out otherwise you will regret. I hope this help to many others.

The MSL team needs to receive refresher training on delivering for clients! Purchased policy for protection against inconvenience or unplanned event. Unexpected event occurred, making one's own insured vehicle undriveable. Requested a replacement vehicle whether licensed-plated or none-licensed plated, advised none available. Offered to seek alternative a standard vehicle from external source like enterprise, even this cost coverage is not provided by MSL. The unplanned incident to the insured vehicle has already caused enough stress and trouble, and MSL is making things worse by refusing to provide with even a minimal non-licensed replacement vehicle for family errands eg household shopping etc. The client believes that it defeats the entire purpose of acquiring the genuine coverage in the first place! More harm has been caused by MSL's failure to fulfil its obligations than by the hardship from unforeseen event!

The worse service ever over hiring a dual controlled car.
Twice I reminded the claims handler Syed Rahmen that I was hiring a car not a claiming about an accident. But he sent me an email with vehicle accident details.
I spoke to the supervisor and I'm awaiting a response from MSL about this issue and the poorly managed claims handler.
I still have not heard from MSL about the hire car!

The worst company .
If I can give them 0 stars.
They send me the courtesy car after 2 weeks and the car have the gearbox fault. And I have to wait another 3 weeks to replace the vehicle and they give me a 8 seater van.
Now they send me the bill for £500 for couple scratches on the 8 seater van,which the van have all scratches around.
Stay way from this company

Probably the worst company i have contacted everything was too much trouble from day 1, If you think you have cover for anything please think again they will wriggle out of it. Do not use

Shocking customer service. Stafd are rude, shout, ask for all sorts of financial accounts oh and have 12 charges against their company!!

Bistand fundue

Msl vehicle solutions,
Lakeside . Sk8 3jw .
Had a replacement vehicle hired because my car had accident ,
When they collected car back they found a scratch , 1cm light scratch ,
After claiming more then £2000 from my insurance @ £160 p/day ,
They wanted charge me 500 excess
,
In short be warned keep photos stamp dated , & stay away if possible