MTH Networks Avis 1 735

6 outages in 6 months. All down to OFNL which I can appreciate is not directly MTH’s fault. But when OFNL is the estates only internet service (other than mobile broadband and starlink) it is expensive and inadequate with infrastructure. Internet is currently off for me, along with 1% of the estate i’m living in. Instead of fixing it for us, they’re waiting until after midnight so it doesn’t affect the other 99% of users. So my house alarm isn’t on, can’t watch tv or play internet games on a friday evening after work.

Raising this with MTH, I asked about leaving the contract early as they aren’t giving good service. Was advised i’d have to pay a whopping £193 early exit fee. Why? When service is bad? Was told ‘As you can appreciate, up until recently your connection has been perfect’. That is a lie.

The six outages I raised with you in the last six months (sent as whatsapp messages) are timestamped as follows:

17/04/26 - 04:34
08/03/2026 - 14:49
17/02/2026 - 18:48
13/01/2026 - 11:20
07/11/25 - 19:51
01/11/25 - 17:29

So saying my connection was perfect is incorrect. Telling them this, no one has replied to me since. I’ve asked to raise a formal complaint and to see the complaints procedure but if they fail to get back to me about this, it will be going to OFNL and the ombudsman.

6 outages in 6 months is not perfect connection.

Very helpful customer service that responded very quickly to assist in setting up a new router/network. Working with me very patiently to resolve the issue.

Monkey Tree Hosting get my full endorsement as a consumer. When I phoned customer services I got to speak to a real person who's first language just happened to be be my own (fancy that eh?!) Liam expertly and succinctly deduced my connection issue and solved it remotely. These guys 10/10.

We are very happy with the service if we have had a problem it has been dealt with swiftly and professionally.

Promised speed very helpful customer service ,no robots or ai ,human thing on the other side ! Thank you .

Slow to get back to me after I reported the death of my husband, twice by email. However the call made to me to arrange a new account was efficient and informative. The caller was polite and understanding.

Matt was very helpful, great customer service and resolved the problem I had.

Very good custservice

I am so impressed with MTH. Their service is brilliant and so is their customer service - no robots or AI and always a friendly knowledgable human. Special thanks to Matt for helping me with my renewal :)

Customer services seem to make everything seem straight forward.
Very polite and friendly.
Hope it continues
Thank you

My experience with MTH Networks has been great. they sorted out everything timely and had a good communication to get everything done.

Their online support team (Matt) was extremely helpful and provided me exactly what I needed in a very efficient manner. Gave me all the information I needed to make a quick decision and processed it there and then. Fuss free, reliable service!

Great help from Matt on a Sunday getting us up and running so quickly and doing an update whilst he was at it
Tony

Very helpful and pleasant guy helping me through what's
app just wished I was informed of your services when I moved in 12 mths ago ...better late than never as they say thank you have a good Friday 👍

Good and fast communication, the guys really helped to clarify everything, and everything was done quickly.

Easy set up
Good connection

Responsive support team

After over two years with this ISP, I recently experienced my first major network issue. Thanks to the excellent support from Billy, this was quickly and capably resolved, and internet access restored.

Due in part to the great customer service, I've decided to stick with MTH Networks. This time, my thanks go to Matt for providing me with a very generous renewal offer. This made it an extremely easy decision to sign up for a further two years.

Professional throughout

good customer support from Tommy Nguyen