mydeposits Avis 

I made an error and Nic talked me through what I had done wrong and helped me resolve the error.
She was absolutely lovely and so patient and reassuring.

Just one small thing, I did have to wait a long time to speak to her though I think there were 15 others waiting before me.

I would like to thank Hannah for her outstanding help and support. She was incredibly helpful, patient, and professional throughout. She went the extra mile to find the answers to my questions and kept me informed every step of the way. Nothing was too much trouble, and her willingness to investigate and make sure I had the correct information was greatly appreciated. Excellent customer service and a real credit to the team. Thank you, Hannah!

Once again clear, professional help from Nic at MD. She knows her stuff, guided me step by step on a follow up claim and checked her end and mine we had followed the case correctly. If all call
staff were like those at MD life would be cleared and easier! Thank you

Armani was AMAZING. She patiently guided me through the new system and really helped so much. It took almost an hour to get through but once I did it took 35 mins of working with me and she was brilliant from start to finish. Thank you so much Armani.

Benjamin was very knowledgeable and helpful. He understood the problem quickly and was able to offer solutions that were easy to implement. Very polite and professional. Highly recommend.

Talked to the lovely Nic today she was an angel and helped me start to finish! Thank you so much … so appreciated!

My experience with MyDeposits was absolutely horrible. From the beginning, it felt like they were automatically taking the landlord’s side instead of looking properly at the facts and evidence.

I was made to pay for maintenance problems that were clearly the landlord’s responsibility, including mould and poor-quality painting. There was no proper evidence to support the amount the landlord was claiming, yet MyDeposits still decided to split the money 35/65 as if they had simply picked numbers out of nowhere.

The people dealing with the case came across as unprofessional, judgmental and completely inconsistent. Their decision did not properly explain how they reached the amount, what evidence supported it, or why I should be responsible for the landlord’s own maintenance failures.

The whole process felt unfair, careless and biased. What is the point of a deposit protection scheme if tenants are still charged for problems caused by the landlord and decisions are made without solid evidence?

I would not trust MyDeposits to handle a dispute fairly. Their decision-making was poor, their reasoning was weak, and the entire experience was frustrating and unacceptable.

I've had a fantastic customer service experience twice with Nic, the first time on 21/07/26 and again today. Not only was she very informative, but she took the time to make sure I understood and received the information she gave me. Nic was also very positive and supportive whilst helping with my query. Nic represents the company brilliantly, I can only hope this review reaches her managers and other senior members of staff so she gets the recognition she so deserves.

I do hope the company will be able to support me with my case and will update this review with the outcome in the coming months.

Nic was very professional, answered all my questions perfectly, and very good at explaining everything. My deposits is definitely the place Landlords should keep their tenants deposit's

Claire Louise has been more than lovely, supportive and helpful with the query we had!
Thank you again!

What a pleasure it was to speak with Sarah today. I was somewhat confused about the changes that will be taking place with the two DPC protected deposits I hold with you. Sarah explained in very clear terms how they will affect me, and I am most grateful to her for her pleasant manner. Thank you, Mervyn.

Excellent service Nic, know what I needed to have carried out and as normal the company excelled

I called in for an update on my dispute and I spoke to an agent (Clare-Louise) who quickly informed me on where my case progress was and what to expect in the following weeks and how much longer I was likely to wait. Very positive customer service experience and was genuinely happy to help, also directed me to phone in if I had any other queries :)

Claire-Louise was extremely helpful. She went above and beyond to help me with my query. Thank you so much for your time and support, it is very much appreciated

Called as I thought I had missed an important email Nic was so helpful & reassured me that I was not going mad & that I would expect an update in the coming days. Always professional whenever I ring.

Needed some clear advice in regards to deposit dispute. Spoke to Clare-Louise. She spoke clearly and slowly to me. Advice given by her to me was very informative and to the point. I made notes. She was brilliant.
Thank you.

Appreciation to Claire-Louise for guiding me through as a landlord requirements regarding agents and tenants obligations

Clare-Louise was professional, polite and extremely helpful. She provided a fast and efficient service and helped me navigate my way seamlessly.
Clair-Louise expertise made my experience a positive one.

Benjamin is a Well trained and knowledgeable person , who gave very good Advice and explained the process throughly. I am very great full.