Myergo Avis 

I dropped my loupes and contacted myergo, they arranged a courier to collect my loupes the following day. My loupes were then repaired within 24 hours from collection then dispatched back out to be. Thank you to rep Theo for being so helpful!
Very impressed by the service.
I notice a major difference in posture using myergo loupes. Far less strain on my neck, the box is also soft and lightweight making it ideal for carrying between practices. Overall very happy with the service and product.

I had a problem with my loupes, due to wear and tear the nose piece broke a bit. Theo sorted out a new one along with screws and a screwdriver very quickly! Always excellent service and speedy! Thank you

My sister is a 4th year dental student, after 3 months they fell apart, and she was told that they wouldn't be covered by the warranty, and accused her of breaking them.

She had used them about 5 times in this period, and after a few emails back and forth, they're now ignoring her.

So friendly and supporting during the lead up to purchase, and now the tone of the emails have shifted completely, to it's not their problem.

I'm now buying her a new pair, from another brand and encourage anyone to read reviews before purchasing anything.

The customer service is really poor! My loupes have needed multiple repairs, the first time this took months and this time after I sent them for repair they haven't been fixed and instead one lens is not letting any light through whatsoever. Now trying to send them again for return is an absolute nightmare, email replies are inconsistent and I'm now another month on from my loupes not working and they're still yet to be collected for attempted round 2 of repair. I would not buy again from this company and would not recommend

I’ve had a great experience working with Theo and the team at My Ergo Loupes. From the very beginning, the communication has been clear, professional, and genuinely friendly. Theo really cares about delivering a great service and making sure everything runs smoothly. It’s refreshing to work with someone who is so reliable and committed to quality. Highly recommend My Ergo Loupes to anyone looking for a company that truly values its customers.

Love the product, the company and the service. Prompt replies and free replacement of screws a year on with no argument. Thank you. Highly recommend. Best on the market

Ordered my loupes in September 2025 was told they would be rushed through had I needed the asap and I’m still waiting now February 2026. No emails answered no phone to call so avoid at all
Costs

Reponse to the reply:
The loupes were to be paid by a direct debit on monthly installments for which my bank details had been taken by Myergo and it’s a poor lapse in their management that they never set it up, that isn’t the customers job. Secondly I never complained about the loupes breaking and wouldn’t have if they had actually been responsible enough to respond to me in a timely manner and fixed them, it’s the constant policy of no response and completely ghosting their customers from day 1. They delayed the loupes by months initially contrary to what I was promised as my restorative course was starting and they wouldn’t respond at all until I complained and suddenly get my loupes. They break after a month with a loose light and I never dropped them (and that’s not my complaint as things happen) but they wouldn’t return the loupes on time as promised, I emailed them several times and eventually got a reply that the loupes would be sent tomorrow and that tomorrow never came. After a month of another one of a few failed promises, I had to message them that I don’t want your loupes and you can keep them because if they knew about the world of dentistry, they would know time costs money. As someone who does high end restorative dentistry every day and highly dependent on loupes, I have had to cancel procedures and lost money because of their poor customer service. Im shocked that they have time to reply to my complaint for an absolutely appalling service instead of reflecting on their poor performance, no wonder every bad review on here says the same thing “no reponse” and being ghosted. I have paid twice the price to another company and I have no complaints because I haven’t had to wait months and no unfulfilled promises. I wish they had been as prompt from the beginning as they have been trying to delete my review and then replying to my review but never to my emails.
They are a scam, avoid at all costs. I got my loupes for a restorative course, the intial delivery was late as didn’t get it on time as promised and never got a response until I complained and then I suddenly get the loupes. The light broke in a month, sent them back for repair and never heard from them again. It’s absolutely shocking how bad their service is, and I really don’t know how they are running a business with that kind of attitude, and lack of integrity. I’d rather pay double the money to buy my loupes from somewhere else

Great product. Had my refractive loupes for almost 4 years. Still as good as I got them!

These are a brilliant pair of loupes, great quality and the customer service is exceptional. Very quick to respond and went above and beyond to help me to ensure my loupes are the best they can be - would recommend them to anyone looking to buy some loupes!

Received my loupes, good service . Thank you.

Placed an order last month, got no updates at all, contacted customer service on multiple occasions with zero response. Avoid this company. They were QUICK to send an order link but after the order is placed ABSOLUTELY NOTHING. I’ve had important cases which I’ve needed loupes and had to reschedule or cancel!!
Will be requesting a full refund.

I've had fantastic support from Theo and the refractive loupes are faultless!

Not only great loupes but also reliable support through out. Highly recommended!

I have been contacting them since I bought loupes loupes last year . Now lights broken . This sort of service for a product where you have paid above 2k is really frustrating. Please look for other brands .

After using Myergo loupes for 3 years and dealing with the company, I can say will all my heart that it's been an absolute delight.
I have tried my fair share of loupes over the years and these loupes are the most comfortable pair I've ever had.
I cannot praise Dan and Luke enough for their excellent customer service. The level of support provided by them for even the smallest of issues has been exceptional.
Thank you so much guys!

Just received some 5.0x ergo loupes, they fit great and are comfortable to wear, They already seem to be benefiting my clinical work. Would recommend Myergo to anyone considering buying loupes, incredible quality at a great price!

Worst experience.

My partner has ordered his loupes 8 weeks ago with full payment completed. After the first day.. no response, no communication, no follow up. We are students here and we saved money for loupes so that we can work better.. however these people has left us in complete uncertainty and Unfortunately, the entire experience has been deeply disappointing and feels borderline fraudulent at this point. We have no clue where the loupes are, whether they have been manufactured and the representative have ghosted us from the day we submitted payment.Poorest service and so much mental strain. Please please strictly avoid buying expensive loupes from services like this who keeps you in dark and gives literally no information about your product that you have payed for; from your hard earned money🙏🏻

It’s been 7 weeks since I ordered my loupes I still haven’t received any sort of communication from them and the person who came to take demo doesn’t pick up my calls nor do they have a customer service department to receive calls.
Terrible company.

The poor service began with a poor quality product where the magnifier repeatedly detached from the main glasses frame. I had to send the loupes back for repair more than 3 times, rendering them unusable for weeks each time, which severely impacted my work. On the last occasion they sent back a super glued lens to the mainframe!

Expressing my frustration they decided to issue a new replacement pair of loupes.

I urge anyone considering a purchase from MyErgo/Univet to look elsewhere. My experience waiting for a repair/replacement set of loupes has been nothing short of a eight-month-long nightmare, characterised by utterly unacceptable customer service, multiple failed promises, and what I can only describe as a total lack of integrity.

I spent over eight months waiting for a product I had paid for. During this time, I received multiple failed promises regarding delivery. You absolutely cannot believe a word they say. Every date, every assurance, proved to be completely false. They demonstrated a pattern of saying whatever they thought I wanted to hear to get me off the phone, with no intention of following through.

The situation became so frustrating and hopeless that I was forced to escalate it to my credit card company. It was only after I went through my credit card company to raise a Section 75 claim to get my money back that MyErgo finally bothered to contact me. Even then, their communication was insincere. They provided yet another false promise of a delivery date.

Considering the months of lies and failed deadlines, I refused to accept this new date. I had lost all faith in their ability or willingness to deliver. Their final response was to say they would contact me again if I decided to "change my mind" and accept the new delivery date. Surprise, surprise—they never contacted me.

In summary: they sold a faulty product, failed to deliver/repair for over half a year, repeatedly lied about delivery dates, ignored me until I threatened a financial claim, and then showed zero follow-up.

Do not waste your time, your money, or your sanity on MyErgo. Find a reliable company that respects its customers and honours its commitments for something you are going to be using on daily basis.

I urge anyone waiting for delivery of their loupes to raise a section 75 claim as this is the only way to get your money back!