MyScoreIQ Avis 38

Like others have mentioned you have to call in to cancel and they give you the hard sales pitch to cancel.

This is a total scam. Any honest program would allow you to cancel through their website. I was caller #1, but had to wait 10 minutes before someone answered the phone. Yes they offer a call back service, but I didn't trust that it would call me back.

Just remember, the person on the other side of the phone, isn't the knucklehead that came up with this scheme and they are just doing their job, putting food on the table to eat. Be kind to them.... It takes about 6-8 minutes, but eventually they will cancel your membership.

MyScoreIQ will no doubt respond to this stating they have no record of my call, as they have for others.

I just received an email saying I’ve signed for a pro plan with myscoreiq.com. And the only way ti cancel it is to call some American phone number. Ive never have lived in America, I’m not American. What kind of legit company would sign up foreign customers and not offer email customer support? If any money get debited from my accounts I’ll send Visas lawyers after them.

Terrible cancelation process.

Credit information is good.

We had a hiccup, they called, went through everything, and straightened it out and refunded what I felt was fair. They said they would address the rudeness of the team member that was rude and hung up on me. so I changed my rating.

No clear cancel subscription button, the one they have hidden deliberately doesn’t work, they continue to try to charge your card even if it declines, STAY AWAY FROM THIS SITE!

MyScoreIQ has adopted a cancellation design that is economically irrational unless intended to impose friction and retain revenue, which puts them in direct violation of ROSCA, 15 U.S.C. § 8403. Based on available evidence, intent is proven and will be further evidenced if they refuse to change policies after this TrustPilot complaint, WHICH WAS ALSO FILED WITH THE BBB.

Evidence:

• Phone-only cancellation: MyScoreIQ’s public account pages and terms direct customers to call to cancel rather than providing a clear, in-account, self-service cancel option.

• Agent-level obstruction: On September 11, 2025, I called on my mother/client’s behalf, waited 10 minutes on hold, and requested cancellation. The agent refused to process cancellation unless I produced Power of Attorney paperwork on behalf of my mother/client.

• Economic inference of intent: Staffing human agents to process cancellations is materially more expensive than offering an automated online cancel button. Persisting with a staffed, phone-only cancellation design despite low-cost automated alternatives is prima facie evidence that the friction is intended to delay cancellation and retain revenue, in breach of ROSCA’s “simple mechanism” requirement.

• No plausible consumer-harm rationale:
A third party canceling at the account holder’s direction poses a financial risk neither to the company nor the paying client. If an error ever occurred, the account holder could easily just re-enroll. The POA paperwork requirement operates as deliberate delay and obstruction to being able to easily cancel, and not protection.

Pattern and notice: This complaint creates a public paper trail that MyScoreIQ/IDIQ’s cancellation design is a deliberate corporate policy decision violating ROSCA. Their refusal to amend policies after notice will be probative of willful noncompliance.

Legal basis

ROSCA — 15 U.S.C. § 8403: online negative-option sellers must provide a “simple mechanism” for consumers to stop recurring charges. MyScoreIQ’s cancellation design does not meet that statutory requirement.

IMPORTANT: As evidenced by other responses, in response to this complaint, this company will likely overtly LIE and misrepresent reality claiming to have a cancel button on their site. This is an overt lie. This lie further proves that they are NOT TO BE TRUSTED, and that their deliberately difficult cancellation policy is designed to increase the income that they can collect from their clients, even when it's their intention to cancel.

Additionally, they force you to have to refresh your scores manually each month, and you have to wait 30 days from your last refresh to get your scores again without paying. This serves to continuously push the date where you're able to get your scores further and further back, which enables them to extract more money from their clients.

In summary, their entire system is based on and deliberately designed around maximizing cash extraction, not honesty, integrity and good customer service. STEAR CLEAR! There are better options available! Do NOT give this dishonest company your hard earned money!

Anna the Manager at MyscoreIq is the reason I will continue with myscoreiq. She helped me resolve my issue and CALLED ME BACK when we set up the time for callback. She was friendly, empathic to my issue and made sure everything was ok on my account. Please give her a raise and promotion she needs to train everyone of this gold standard of customer service that so rarely exists..Thank you also to customer service agent Nick for making sure you got me to Anna the manager as I requested..Give him a raise and promotion as well..Always listen to your customer especially if you want repeat business...Thank you Anna, you certainly saved the day!!!!

This is the worst app ever!!!! It says you can access your fico2 score but only shows the 8 and you can’t even cancel it on the site. I have never ever had this much problems with an app. They are thieves s as far as I’m concerned. 🤬

MyScoreIQ is a part of Identity Intelligence Group LLC. While the service may be beneficial to some, I just wanted a few days to see what my credit scores were doing. After the free trial, I went to cancel my account and realized that the only way to cancel is to call and speak to someone. I was irritated but called Monday, they were closed for Memorial Day. I was further irritated when I had to call in the following day. I was trying to prepare myself for the conversation as best as I could but I was unprepared for the person on the other end of the line continuing to not listen to me when I repeatedly asked to cancel. She continued to say "I understand but did you know...." She would ramble on for what seemed likes minutes telling me all of the benefits. I told her I had made up my mind and to cancel my account. Again, she said "I understand but I see your email address has been used x amount of times..." My composure failed at that point. I angrily told her that I realized it was her job to try to keep me on the phone as long as possible but I didn't feel well and I just wanted to cancel my account. AGAIN, she said I understand but... I lost it. I told her that, if she insisted on continuing her speech that I would put her on mute so I wouldn't have to get angrier. I told her that I felt very coerced and would not have signed up for the free trial had I known this would have been the only route to cancelation. I told her that I was going to write this review. FINALLY, she went ahead and canceled my account.

I would only sign up for this service if 1) you want to use it past the trial or 2) you don't mind getting harassed when you call to cancel.

The company left a very bad taste in my mouth. Even if she had valid offers or concerns about my personal finance safety - with the coercive approach, why would I choose this company to work with???

Advice to the company:
1). Give us an easily identifiable button that cancels with one click.
2). Listen to a customer who says they want to cancel. This customer is not ignorant and has already made an educated decision and doesn't need you to demean them.
3). Don't continue to try to keep the customer on the phone through coercive control and manipulation. The conversation didn't need to escalate and this review didn't need to be written.

I posted a review three days ago, I received a call and everything has been taken care of. The funds had been refunded and they are making sure that customers get what they want. Good customer service. Thank you.

Cris was very knowledgeable and patient. He answered all of my questions as best as he could

Great experience with Customer Service representative Jacqueline. She was very pleasant to speak with, attentive and thorough with details regarding services offered and understanding my report.

Hi I had the pleasure of speaking to a well trained person. Very polite understood my concerns of this name & my bank statement. I was satisfied & she gave me a better quote then before👍🏽so thank U👠🙏🏽👋🏽

Canceling is only available over the phone.
They give you a plethora of options to stay with them and do not listen well when you say that you're not interested in any of their services.

I really enjoyed working with the young lady who helped me with my problem. She made me feel as if I was a very important part of your business. She stayed with me during the whole process to ensure that my issue was completely resolved. I feel that she was very professional.

They are impossible to get rid of. You can call or email but the only way they will pay attention is if you dispute charges. They are leeches. DO NOT ALLLOW A LENDER TO INSIST THAT YOU HAVE TO GET FICO FROM THESE PEOPLE! ITS A SCAM!

The agent was very personable and efficient.

The representative was very knowledgeable in helping me figure out certain things.

She was really helpful, and knowledgeable.

Good Afternoon : The customer service Support team and Supervisor at MyScoreIQ gave me a military discount today for the Max plan. My personal opinion, MyScoreIQ, is simply the best credit monitoring service in America. I’ve tried numerous credit monitoring services throughout the years, but what set them apart from is the elite software. I would recommend anyone to use there services. I with them for the long haul. Thank you