When I purchased my new iPhone, my wireless in-car charger was no longer compatible. I ordered the ESR one for an iPhone 17 pro max, and it included the cable and cigarette adaptor for a very reasona... Voir plus
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Lisez les avis des autres
I had a very positive buying experience from start to finish. The ordering process was straightforward, communication was clear, and everything went smoothly. The product arrived as expected and I was... Voir plus
I returned a phone case on 12 September to their UK address provided via email. This company are still refusing to refund me 4 weeks later. I have provided proof of postage but they say their return... Voir plus
My purchase of Carlinkit CPC200-MINI Ultra3 Android Auto/CarPlay Wireless Adapter arrived in good time , seems to work ok . Pleased with my purchase.
À propos de l'entreprise
Coordonnées de contact
112c High Street, Hadleigh, IP7 5EL, Suffolk, Royaume-Uni
- +441704335578
- customer.care@mytrendyphone.co.uk
- www.mytrendyphone.co.uk
3,3
Moyen
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Transaction.
Ordered an iPhone case from this website. It was half the price I could see on Amazon, paid for expedited delivery and it arrived within 2 working days. Really pleased with the transaction.
4 juillet 2025
Avis spontané
Slow delivery
Slow delivery, it was stated delivery from UK but not the case, disappointed
7 juillet 2025
Avis spontané
Réponse de MyTrendyPhone
Dear David Adams,
Thank you for your feedback. We are very sorry for the delay you have experienced. Unfortunately, we have no influence over the postal services and their delivery times.
As compensation for the extended waiting time, we will issue a refund for the shipping costs.
Please allow us to explain that we are a Danish company with warehouses in several countries across Europe. We usually dispatch orders from the warehouse closest to the product’s availability to ensure the fastest possible delivery.
We appreciate your understanding and patience. Should you have any further questions, please feel free to contact us.
Kind regards,
My Trendy Phone
Don't bother and be fooled into…
Don't bother and be fooled into thinking its a UK business etc because they are using .co.uk
They are a danish company just using UK details and registered here so if you are in the UK don't use them for fixing a phone
I almost paid before i found out.
4 juillet 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Customer,
Thank you for your feedback.
We are truly sorry for any confusion caused. However, we would like to kindly point out that it is clearly stated on our website that we are a Danish company. We strive to ensure full transparency with all our customers regarding our location and services.
Should you have any further questions or concerns, please do not hesitate to contact us — we are always here to help.
Kind regards,
My Trendy Phone
iPhone 16 Pro Speck case
Very happy with the iPhone 16 Pro Speck MagSafe case.
Postage took 6 days considering I paid for 48 hour delivery.
4 stars due to delivery time.
23 juin 2025
Avis spontané
Perfect
Perfect. Delivery was very quick!
I've had these same guess headphones before! Loved but I broke them. They are great. I have been looking for them everywhere. Found them here. 😊 I am so pleased with my purchase.
28 juin 2025
Avis spontané
Terrible slow delivery and even asked…
Terrible slow delivery and even asked for this review before item has been delivered.
13 juin 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Mr Alan Bush,
Thank you for your feedback.
We are truly sorry for the experience you’ve had. We completely understand how disappointing it is to be asked for a review before even receiving your order, and we sincerely apologize for the delay in delivery.
Please rest assured that we’re taking this seriously — we’ve already initiated an inquiry with the postal services, which should take no more than 2 to 5 business days. If you still haven’t received any updates by the 23rd of June, we kindly ask you to contact us again so we can assist you further.
In the meantime, due to the inconvenience and extended waiting time, we will be issuing a refund for the shipping costs.
We deeply regret the trouble this has caused and appreciate your patience and understanding.
Kind regards,
My Trendy Phone
Audi
Super quality as describe and a genuine Audi product ♥️happy me🙏🏻quick turnaround 👍🏻
10 juin 2025
Avis spontané
Dag til dag levering passer ikke har…
Dag til dag levering passer ikke har bestilt en vare for en uge siden og har ikke modtaget den endnu
28 mai 2025
Avis spontané
Dag til dag levering Vorherre til heste…
Dag til dag levering Vorherre til heste skod firma efter 3 dage havde de stadig væk ikke sendt det jeg bestilte men pengene kan de godt finde ud af at hæve
Så det bliver sidste jeg handler hos dem
28 mai 2025
Avis spontané
Was Sold A 2nd Hand Product That Was Listed As New
Delivery was fairly quick considering it came from Germany (the website was not clear on where they shipped from at all) and it was well packaged. I am not at all convinced it is a brand new product as stated though. The box was slightly bashed at the corners as if it may have been opened before and the seal stickers were a bit off kilter. But my main concern was the lack of protective seal on the bottom of the charger (product is a OnePlus AirVOOC 50W Magnetic Charger 5451100089 - White). The user manual contained instructions for first use and step one was to "remove the protetive film on the bottom of the charger to acheive better charging and heat dissipation effects". There was definitely no seal on the bottom and I checked this many many times before use to be extra careful. All these factors lead me to think this is a refurbished 2nd hand product that they are selling as new. This is clearly very deceptive and I won't be buying from them again and I'd advise others to be evry wary of them. Something was a bit off from the website on the whole and lack of clarity where it was coming from exactly. I should have trusted my instincts and stuck to a more reputable vendor. At least the product works but I'm not at all happy about paying this much for second hand product that was labelled as new.
Edit: They have contacted me and insisted the item should be brand new but nevertheless suggested I return the item for a full refund and they will also reimburse the return postage costs. Also Dorothy very helpful and pleasant on the email correspondence. Dealt with very well
30 mai 2025
Avis spontané
Réponse de MyTrendyPhone
Hello,
Thank you very much for your feedback. We are a Danish company with warehouses located in several countries across Europe. To ensure the fastest delivery possible, we usually ship items from the closest available stock. We apologize for the delay you experienced and will issue a refund for the shipping costs as a gesture of goodwill.
Please rest assured that the product we sent is brand new. However, if you are not satisfied, you are very welcome to return it to us. Once we receive the product back, our team will carefully inspect the item and assist you further to resolve this matter.
Thank you for your understanding, and we remain at your disposal for any further questions.
Best regards,
My Trendy Phone
I had a very good experience
I had a very good experience. The item was exactly as stated online and the delivery process was smooth and fast.
27 mai 2025
Avis spontané
Whilst this was my first and small…
Whilst this was my first and small purchase, TrendyPhone did e xactly as specified. Unfortunatly, theirn currier let then down by providing late delivery. Should the goods have arrived another day late, then it would have been of no use and thrown away.
22 mai 2025
Avis spontané
Really good delivery
Really good delivery. Managed to get a cover that is not available easily
19 mai 2025
Avis spontané
Good quality phone cover
My phone cover arrived on time. It's good quality and fits my phone perfectly. I was pleased with updates from "Mytrendyphone" while I was waiting for it to arrive.
7 mai 2025
Avis spontané
Been waiting weeks for 3 items they…
Been waiting weeks for 3 items they sent me 2. So emailed them about te case just to be told it was posted
15 mai 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Mr Holford,
Thank you for your review.
We are truly sorry for the frustration and delay you have experienced. Item number 2005061 is, as mentioned on our website, currently out of stock in our main warehouse and is expected to arrive on 19/05. We understand how disappointing this must be, especially after already receiving the other items. Our customer service team has contacted you by email regarding this, and we will be issuing a refund for the shipping costs as a gesture of apology for the extended wait. We sincerely appreciate your patience and understanding.
We remain at your disposal.
Kind regards.
My Trendy Phone
Good price
Good price, good comunications, and the phone case arrrived when it was promised. Happy to recommend.
15 mai 2025
Avis spontané
Charge for 48 tracked delivery but dont…
Charge for 48 hour tracked delivery but dont send details or in fact send via 48 hour delivery.
Of course they can hide behind the delivery company claiming its out of their hands but if you don't send within 48 hours you can't really claim its the delivery company to blame. Paid on the 6th claim to have despatched on the 8th now the 13th and still not arrived.
Will not use again and neither should you. You only have to look at the other posts to see I'm not alone wish I had then I wouldn't be writing this review.
Cant enter a reference number because I was never even given confirmation thankfully I paid through paypal so I at least have that as proof of purchase.
May have to make trading standards aware of this shady practice.
13 mai 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Mr Lee Hartshorn,
Thank you for your feedback, and please accept our sincere apologies for the delay and the inconvenience caused.
We completely understand your frustration, and we are truly sorry. We will be investigating this matter further with the postal services to determine the cause of the delay. The inquiry will not take more than 2 to 5 business days. If you still haven't received the results on 21/5 please contact us so we could find a solution to this problem.
As a gesture of goodwill and to acknowledge the inconvenience, we will be issuing a full refund for the shipping costs.
We truly regret that your experience has not met expectations and appreciate you bringing this to our attention. Please be assured that your concerns are taken seriously, and we will do our best to improve our services.
Kind regards,
My Trendy Phone
Not a UK company
A deceptive and untrustworthy company. I waited for my first order for a week, and when I enquired on progress was told it was out of stock. An alternative product *eventually* arrived from Germany (from a UK company...?), having no doubt sat in a Customs warehouse for a week.
I wouldn't dream of using this company again. Nor should you. Their effusive apologies on this site ring completely false.
27 janvier 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Mr David Hawthorne,
We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please allow us to clarify: we are a Danish company, but we work with stock located in several countries across Europe to ensure faster delivery based on product availability. We always aim to dispatch orders from the closest warehouse where the item is in stock. In some rare cases, this may result in delays or customs-related issues, especially for cross-border shipments.
We regret the inconvenience you faced with your order and understand your frustration. Please know that we take your comments seriously and will do our best to improve our communication and logistics moving forward.
We would like to inform you that we will issue a refund for the shipping costs because of the waiting time.
Thank you for your understanding.
We remain at your disposal.
Kind regards,
My Trendy Phone
I ordered a smart case for my s25 but…
I ordered a smart case for my s25 but the app is not accepted by Google/samsung so complete waste of money. Not worth the cost to send it back. Not a happy customer.
1 mai 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Jules Deller,
Thank you for your feedback.
We are truly sorry to hear about your experience and understand your frustration. Our customer service team has already reached out to you via email to offer a solution, and we kindly ask you to check your inbox (and spam folder, just in case) and reply at your earliest convenience.
We’re here to help and will do our best to resolve this to your satisfaction. Thank you for bringing this to our attention.
Kind regards,
My Trendy Phone
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