When I purchased my new iPhone, my wireless in-car charger was no longer compatible. I ordered the ESR one for an iPhone 17 pro max, and it included the cable and cigarette adaptor for a very reasona... Voir plus
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Lisez les avis des autres
I had a very positive buying experience from start to finish. The ordering process was straightforward, communication was clear, and everything went smoothly. The product arrived as expected and I was... Voir plus
I returned a phone case on 12 September to their UK address provided via email. This company are still refusing to refund me 4 weeks later. I have provided proof of postage but they say their return... Voir plus
My purchase of Carlinkit CPC200-MINI Ultra3 Android Auto/CarPlay Wireless Adapter arrived in good time , seems to work ok . Pleased with my purchase.
À propos de l'entreprise
Coordonnées de contact
112c High Street, Hadleigh, IP7 5EL, Suffolk, Royaume-Uni
- +441704335578
- customer.care@mytrendyphone.co.uk
- www.mytrendyphone.co.uk
3,3
Moyen
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Positive experience overall.
Overall Experience is positive and the product is as described. A small issue with a delay in getting the item which I was aware of when ordering but it went on for an extended period and then the order was cancelled. Re-ordered straight away and received within 5 days.
20 octobre 2025
Avis spontané
Very quick and efficient delivery
Very quick and efficient delivery, goods well priced and very pleased with phone case
27 octobre 2025
Avis spontané
Had a good selection with easy flow to…
Had a good selection with easy flow to Checkout
24 octobre 2025
Avis spontané
This company operates outside of the UK…
This company operates outside of the UK law as they reside outside of the UK meaning they use a typical trading scam used by many companies selling cheaper products etc.
I personal received a faulty item and was of course expecting to return it and have my return postage paid for, but to my utter surprise NO, they said I have to pay the return postage, so to put this in context, I have paid for shipping to me, paid for the faulty item and now I have to pay for return postage! So by the time I have returned the item and received the refund for the item that’s faulty I will actually be out of pocket, so I have to keep! Hence the scam! The company profits from selling faulty items. This is a breach of UK trading standards
Also see the warnings on trustpilot stating they use unsupported review methods! The positive reviews are most likely fake!
15 octobre 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Lee,
We are very sorry to hear about your experience and completely understand your concern.
Please note that if a product is defective, we always refund the return postage costs.
In your case, our customer service will contact you directly to find a suitable solution and assist you with the return process.
We sincerely apologise for the inconvenience and appreciate your patience and understanding.
Kind regards,
Quick delivery
The glass protectors for my Motorola Neo 40 Edge screen and camera lenses arrived on time and as promised.
The screen protector is quite thick which has meant that the screen often does not respond to taps.
2 octobre 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Richard,
We are truly sorry to hear that the product did not meet your expectations.
To help us resolve this matter for you, we kindly ask you to provide your order number.
Warm regards,
The items that I ordered arrived nicely…
The items that I ordered arrived nicely packed. Ordering was easy and straightforward. Only what bothered me is, there's option to pay double for faster delivery (1-2 business days), I placed the order Thursday evening and it came on next Wednesday.
1 octobre 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Ivan,
We sincerely apologize that your order reached you later than expected.
Our customer service team will contact you shortly to assist and ensure your case is resolved in the best possible way.
We remain at your full disposal and thank you for your understanding.
Warm regards,
exellent quick good price.
1 octobre 2025
Avis spontané
The case i ordered for my Samsung s23…
The case i ordered for my Samsung s23 to show time in window did NOT work. Waste of money. It was not genuine Samsung product. Rip off lookalike!
30 septembre 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Anne,
We are truly sorry to hear that the product did not meet your expectations.
Our customer service team will be reaching out to you shortly in order to assist you and find the best possible solution for your case.
Warm regards,
Great service
Great service fast postage this item the second phone case I have ordered from these guys and I have never had a problem. Only ordering a new one because I have damaged my old one.
19 septembre 2025
Avis spontané
Poor, slow customer service
I never received the product, was asked to fill out an affadavit form to confirm non-delivery, and the product still didn't arrive. I've requested a refund, and finally can report everything is now sorted.
Not great, but resolved.
10 septembre 2025
Avis spontané
Réponse de MyTrendyPhone
Hello,
I hope this message finds you well.
I would like to kindly inform you that we have already processed the refund for your order. The amount has been returned to your account, and you should be able to see it reflected on your bank statement shortly, depending on your bank’s processing time.
Please accept our sincere apologies for any inconvenience you may have experienced during this process. We always strive to provide our customers with a smooth and pleasant shopping experience, and I am truly sorry that on this occasion things did not go as expected.
Should you have any questions regarding the refund or if there is anything else we can do to assist you, please do not hesitate to reach out. We value your trust and appreciate your patience and understanding.
Thank you once again for giving us the opportunity to resolve this matter. We hope to serve you better in the future.
Kind regards
Great customer service
Helpful, thoughtful and prompt customer service. A great shopping experience. Many thanks
8 septembre 2025
Avis spontané
No refund when you sent items back!!
I bought a samsung phonecase which was terrible in quality and did not protect my phone so I sent it back.
It's been 3 weeks and I'm still waiting for a refund. I have reached out to the company who tell me I will recieved it as soon as possible.. I dont think I'll ever get it back !! Over £30 wasted on this unprofessional site. Avoid !!
13 septembre 2025
Avis spontané
Very competitive pricing
Very competitive pricing, fast delivery considering they are not based in the UK (though processing time could be improved). The postage is a little high for small products, but then again they are sent internationally (Denmark).
Good customer service when I had cause to contact them regarding discount codes.
Overall though I would definitely use this company in the future.
1 septembre 2025
Avis spontané
Everything from start to finish was as…
Everything from start to finish was as easy as 123.
Well impressed.
1 septembre 2025
Avis spontané
Réponse de MyTrendyPhone
We’re thrilled to hear everything went so smoothly for you — as easy as 1-2-3 is exactly what we aim for! Thank you for the 5 stars and your kind words.
Carlinkit mini
Great service goods came in good time and works as should great not to be having a cable attached any more to use my phone in my car.
3 septembre 2025
Avis spontané
Réponse de MyTrendyPhone
Thank you so much for the 5 stars! We really appreciate your support and are delighted to know you had such a positive experience with our service. We look forward to seeing you again!
12 days to arrive is unexceptable
My order was made and confirmation 4074638845 received 27/08/25 when payment was also taken from my bank. It is now04/09/25 and I have yet to recieve my item. I assume the business is UK based and not some cheap chinese tack, so I'm confused why the item has taken far too long to arrive. I expect any reputable company to dispatch the item on the day of purchase at the very least via Royal mail 1st class post or alternatively gurenteed next day delivery by 1pm. It seems neither service has been used and when emailing asking for tracking details and an ETA I was advised "If you haven't results until 11/09, please contact us again, and we will find a solution for this problem" WHAT! potentially 12 working days for delivery! What is this 3rd world! I send items to Dubai which arrives faster! SHAMBOLIC! quick enough to debit my card yet lag when providing the product its disgusting you should be ashamed of yourselves, I have a brand new smart phone costing hundreds of ££ and no sufficent case to keep it safe. The product better be worth the wait and exceptional quality otherwise an immediate full refund will be expected
27 août 2025
Avis spontané
Réponse de MyTrendyPhone
Dear Mr Tucker,
Thank you for your feedback.
We sincerely apologize for the frustration this situation has caused you. We understand how important this order is to you, and we truly regret the delay.
Please allow us to clarify: we are a Danish company, but we work with stock located in several countries across Europe to ensure faster delivery based on product availability. We always aim to dispatch orders from the closest warehouse where the item is in stock. In some rare cases, this may result in delays or customs-related issues, especially for cross-border shipments.
We are currently investigating what has happened with your parcel to determine the next steps. As per our shipping policy, we need to wait until 11/9 before we can proceed with either a replacement or a refund. This is to allow for any potential delays in transit.
We completely understand your concerns and assure you that we are taking this matter seriously. We appreciate your patience while we look into this, and we will update you as soon as we have more information.
In the meantime, we will issue a refund for the shipping costs due to the waiting time.
If you have any further questions or concerns, please let us know.
Best regards,
My Trendy Phone
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