Had an issue with an expired reward but the customer services team quickly helped me resolve the issue and claim it. Communication responses were fast and professional.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is a follow up review, regarding Amazon voucher for a House of Bruar purchase. After a frustrating delay and many emails / submissions through their official contact page, I did get a helpful rep... Voir plus
L'entreprise a répondu
Disgusted with poor service, promised rewards are never sent, several times I’ve had to chase up the vouchers owed. I am very unhappy, followed instructions yet several months later waiting for my £... Voir plus
L'entreprise a répondu
My amazon voucher was showing activated in Feb. Took my holiday in July still no voucher. Emailed several times they said wait 90 days so I did now saying wait 90 days after actual holiday! I'm thinki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de coupons d'achat
- aussi dans
- Agrégateur de voyages
- Fournisseur de produits promotionnels
- Marché en ligne
Écrit par l'entreprise
MyVoucherCodes helps shoppers save money when they shop online and in-store, with thousands of discount codes, voucher codes, deals and special offers from some of the UK's most popular brands and retailers. Whether you're looking for a discount code for fashion, beauty, technology, travel, food, homeware or everyday essentials, MyVoucherCodes makes it easy to discover the latest ways to save. Our team searches for and checks offers from retailers so shoppers can find relevant promotions, money-off vouchers and exclusive deals all in one place. From first-time customer discounts and percentage-off codes to free delivery offers and seasonal promotions, we help customers find opportunities to spend less at the brands they love. Our platform features offers from thousands of retailers, making it simple to compare available discounts before completing your purchase. We've been helping UK shoppers save money for over 20 years, building a trusted destination for people looking for genuine voucher codes and promotional offers. Whether you're planning a big purchase or simply looking for a better price, MyVoucherCodes is designed to make finding a deal quick and straightforward. Visit MyVoucherCodes to browse the latest discount codes, voucher codes, promotional codes, money-off offers and exclusive deals and discover how much you could save on your next purchase.
Coordonnées de contact
Royaume-Uni
- www.myvouchercodes.co.uk
3,0
Moyen
437 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had an issue with an expired reward but…
Had an issue with an expired reward but the customer services team quickly helped me resolve the issue and claim it. Communication responses were fast and professional.
6 octobre 2026
Avis spontané
Réponse de MyVoucherCodes
Hi PB,
Thank you so much for the 5-star review! We're thrilled to hear that our customer service team resolved your issue so quickly.
We always strive to improve our processes, and your wonderful feedback means a lot to the whole team.
Best wishes,
The Customer Service Team
Codes work & great CS
Codes work & great CS as they resolved an issue very quickly
13 mai 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Nik,
Thank you so much for the 5-star review! We're thrilled to hear that your codes worked perfectly and that our customer service team was able to resolve your issue so quickly.
We always strive to improve our response times and deliver the best service possible, so your wonderful feedback means a lot to the whole team.
Best wishes,
The Customer Service Team
I thought this company would be…
I thought this company would be difficult to contact and would fob me off but I have to say their customer service was excellent. Impressed with the speed taken to resolve my query. Thank you
5 mai 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Charlotte,
Thank you for the 5-star review! We're so glad we could quickly resolve your query for you. Providing an easy and efficient experience is exactly what we aim for as we continue to improve our services for all our members.
Best wishes,
The Customer Service Team
Sorted my missing voucher rapidly and…
Sorted my missing voucher rapidly and with minimum stress
4 mai 2026
Avis spontané
Réponse de MyVoucherCodes
Thank you so much for the 5-star review! We know how worrying it can be when a reward goes missing, so we're thrilled we could get your voucher sorted for you quickly and without any extra stress.
Providing a smooth and efficient experience is exactly what we aim for, and we're so glad we could help you get your reward back on track!
Best wishes,
The Customer Service Team
Excellent service
Excellent service £100 Amazon voucher delivered as promised from an ‘On the beach’ booking. Thank you 😀
27 avril 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Stu,
I am writing to sincerely apologise for the delay in responding to your query.
We strive to improve our service and would like to resolve this for you immediately. To help us investigate the missing voucher for your purchase, please reply to this thread or email us at info@myvouchercodes.co.uk with your original order confirmation details. Once we have this information, we will prioritise your case.
Best wishes,
The Customer Service Team
EDIT (29 April 2026): We are so glad we could resolve this for you. Enjoy the shopping spree!
Best wishes,
The Customer Service Team
Got a £70 voucher
Got a £70 voucher for buying the sofas I was already going to purchase via the site. Customer service also very helpful and friendly
1 avril 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Olivia,
Thank you so much for the great review! We’re thrilled you secured that £70 voucher on your new sofas. It’s always a win when you save on a purchase you were already planning.
It’s also wonderful to hear our team provided friendly support. We are currently working hard to improve our services and response times to ensure every customer has a seamless experience like yours.
Enjoy your new furniture!
Best wishes,
The Customer Service Team
Follow up review Amazon voucher for House of Bruar
This is a follow up review, regarding Amazon voucher for a House of Bruar purchase. After a frustrating delay and many emails / submissions through their official contact page, I did get a helpful reply and swift positive resolution. It took some weeks, and I had given up, but am now happy with the outcome. I hope this is helpful to others.
15 janvier 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Amanda,
Thank you so much for updating your review! I’m delighted to hear that we were able to provide a positive resolution for your House of Bruar voucher.
We truly appreciate your patience during the initial delay and are glad you're happy with the outcome.
Best wishes,
The Customer Service Team
Customer services made it so simple
Customer services made it so simple. Even when I had an issue with reward tracking. No qaurms, they sorted it instantly. Easy, efficient, polite. Thank you
12 février 2026
Avis spontané
Réponse de MyVoucherCodes
Hi there, thank you for the 5-star review! We're so glad we could quickly resolve the tracking issue for you. Providing an easy and efficient experience is exactly what we aim for.
Best wishes,
The Customer Service Team
SCAM COMPANY
They do not respond to emails or send the vouchers that you are entitled to. Looking at other reviews this is a regular occurrence. AVOID!!!
9 janvier 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Karen,
I am writing to sincerely apologise for the delay in responding to your query. Due to a technical filtering issue and a high influx of queries following the end-of-year peak, your previous messages were unfortunately missed by our team.
We strive to improve our service and would like to resolve this for you immediately. To help us investigate the missing voucher for your holiday purchase, please reply to this thread or email us at info@myvouchercodes.co.uk with your order confirmation details. Once we have this information, we will prioritise your case.
Best wishes,
The Customer Service Team
Hey Isabelle as you are the only person to respond it seems?
Trying to make contact with Isabelle at Customer Service - we have waited 90 days for an Amazon Voucher for £15 which was promised to an 80 year old when she spent over £500 with Skyes Holidays - no voucher has been received - despite waiting the insane 90 days qualifying date after the return of your trip. Nobody has responded and no voucher awarded.
5 février 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Kaye,
Please accept our sincere apologies for the delay and the frustration this has caused. Following the end-of-year peak, we experienced a significant influx of queries, which has impacted our response times.
We would like to look into this £15 Amazon voucher for the Skyes Holidays booking right away. Please reach out to us at info@myvouchercodes.co.uk so we can gather the necessary details to manually investigate why this hasn't appeared after the 90-day period. We are committed to improving our service and ensuring you receive the reward you are entitled to.
Best wishes,
The Customer Service Team
Didn't receive Amazon voucher
Used previously, and got qualifying purchase Amazon voucher without issues - but this time I've not heard anything, months after using MyVoucherCodes.
I've contacted support but haven't received any response from them, over a week later.
Disappointed - would expect much quicker responses, but it looks like others haven't received their vouchers after chasing either. Won't be bothering to use again.
29 janvier 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Stephen,
I am writing to sincerely apologise for the delay in responding to your query. Due to a high influx of queries after the end-of-year peak, your previous messages were unfortunately missed.
We strive to improve our service and would like to resolve this for you immediately. Please can you email us at info@myvouchercodes.co.uk with your order details? Once received, we will prioritise your case to ensure your Amazon voucher is investigated.
Best wishes,
The Customer Service Team
Owed reward
I’m waiting on payment of a voucher and can’t get any response from customer services.
EDIT: I have since had a reply but it took about 3 weeks and without even an automatic response explaining the delay I had no idea whether my email had been received
12 janvier 2026
Avis spontané
Réponse de MyVoucherCodes
Hi Chloe,
Please accept our sincere apologies for the delay. We had a large influx of queries after the end-of-year peak, and we are working hard to catch up.
We would like to help you with your reward right away. Please reach out to us at info@myvouchercodes.co.uk with more details regarding your purchase so we can investigate this for you. We are committed to improving our response times and resolving this as quickly as possible.
EDIT (02/03/26): Thank you, Chloe. We appreciate your updates to this review. We have totally taken on board that three weeks is not a great service, and we really have to do better. Thank you for your advice on sending receipt emails; this is something we are currently improving. We will take this on board to ensure we respond with an acknowledgement email for any queries received in our inbox, with the aim of responding within 24 hours.
Best wishes,
The Customer Service Team
Non receipt of gift voucher
I purchased from BHS in September 2025 and was supposed to receive a £20 gift voucher once the qualifying period of 45 working days had passed. I emailed them end of November to ask why I hadn’t received the voucher but haven’t received a reply or even an acknowledgement. I emailed them again recently but have still not received a reply or received the voucher. Customer service is abysmal and I certainly won’t be lured into gift vouchers from them in future. I would’ve given them a 0 score if that had been an option.
22 septembre 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Judith,
I am writing to sincerely apologise for the delay in getting back to you regarding your BHS purchase. We experienced an influx of queries after our end-of-year peak, which led to a delay in our usual service.
We strive to improve this and would like to fix this for you immediately. Please email us at info@myvouchercodes.co.uk with your order confirmation. We will then be able to investigate the status of your £20 gift voucher and provide a full update.
Best wishes,
The Customer Service Team
Réponse de MyVoucherCodes
Hi Marcin,
I am writing to sincerely apologise for the delay in responding to your query. Due to a high influx of queries after the end-of-year peak, your concerns regarding unsubscribing were unfortunately missed.
We strive to improve our service and would like to resolve this for you immediately. Please email us at info@myvouchercodes.co.uk with the email address you wish to have removed. We will prioritize your request to ensure you are unsubscribed from all marketing materials.
Best wishes,
The Customer Service Team
I can't unsubscribe from receiving all…
I can't unsubscribe from receiving all the e mails
30 décembre 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Jean Lynne,
Please accept our sincere apologies for the delay. We had a large influx of queries after the end-of-year peak, and we are working hard to catch up.
We would like to help you with your unsubscribe request right away. Please reach out to us at info@myvouchercodes.co.uk so we can manually remove your details from our mailing lists. We are committed to improving our response times and resolving this for you as quickly as possible.
Best wishes,
The Customer Service Team
Resolved After Review – Some Clarity Needed
I originally left a 1-star review after my voucher was declined despite meeting the minimum spend. The customer service team has now manually approved the gift card, which I appreciate.
However, the promotion terms are contradictory. When booking through the official Butlin’s website, discounts are automatically applied and cannot be removed, making it unclear how customers are expected to qualify under the stated conditions.
I’m grateful my case was resolved, but this aspect of the offer should be reviewed to avoid confusion for others.
17 décembre 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Izabela,
I am very sorry for the frustration and the negative experience you’ve had with our service. Due to a high volume of queries following the holiday season, our response times have not been where we want them to be.
We would like to investigate your claim regarding the £25 Amazon voucher for your Butlins trip immediately. Please email us at info@myvouchercodes.co.uk with your order confirmation and any previous correspondence. We strive to improve our service and would like the opportunity to review your case again.
Best wishes,
The Customer Service Team
Where’s my £10 Amazon voucher you…
Where’s my £10 Amazon voucher you manipulative little liars…!!!
27 novembre 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Lee,
I am writing to sincerely apologise for the delay in responding to your query. Due to a high influx of queries after the end-of-year peak, your message was unfortunately missed.
We strive to improve our service and would like to resolve this for you immediately. I understand this post is older, so the issue may have already been resolved; however, if you still need assistance, please email us at info@myvouchercodes.co.uk with your order details so we can investigate your £10 voucher.
Best wishes,
The Customer Service Team
Avoid avoid
Avoid avoid
I ordered laptop after 2 weeks arrived broken I asked for replacement they said they will refund money. I asked for refund also money for delivery and return they said they can do that even when was them fault I lost 25.00
Never again avoid
28 novembre 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Agnieszka,
Please accept our sincere apologies for the delay. We had a large influx of queries after the end-of-year peak, and we are working hard to catch up with our correspondence.
I recognise that some time has passed since you posted this, but if your issue regarding the broken laptop and refund is still unresolved, we would like to help. Please reach out to us at info@myvouchercodes.co.uk with more details. We are committed to improving our service and assisting you where possible.
Best wishes,
The Customer Service Team
Don’t bother trying to claim anything…
Don’t bother trying to claim anything from these time wasters. I tried claiming an Amazon voucher after booking a Butlins trip for my children and they have come up with 3 different reasons why they won’t issue it, none of which apply. Requirement was to spend £400, I spent £1200 but they look for any minor reason in their terms and conditions not to honour the deal.
A lot of time wasted for zero reward. Use a cash back card instead, there are enough of them around.
25 août 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Nick,
I am very sorry for the frustration caused by the delay in our response and the issues you faced with your Butlins reward. Following the holiday season, we experienced a significant influx of queries that impacted our ability to reply promptly.
While I understand this post is quite old and may no longer be relevant, we would still like the opportunity to help if the matter is unresolved. Please email us at info@myvouchercodes.co.uk with your order confirmation and the reasons previously provided for the rejection. We strive to improve this service and would like to review your case again.
Best wishes,
The Customer Service Team
I made a qualifying Temu purchase via VoucherCodes on 30 June using your offer for their £10 Amazon voucher. The reward hasn’t arrived.
I’ve emailed the advertised emails for them under promo t&c's several times with no replies to my emails.
I have provided them with the order confirmation and a screenshot of the offer etc. Happy to verify anything needed to get it sorted.
I’ll update this review if it gets resolved.
20 juin 2025
Avis spontané
Réponse de MyVoucherCodes
Hi Jed,
Thank you for your review, and we’re really sorry to hear that your reward hasn’t arrived yet.
I’ve forwarded your details to our customer service team so they can keep an eye out for your email and help get this sorted for you as quickly as possible. In the meantime, it’s worth checking your junk or spam folder, as sometimes our responses can end up there.
We really appreciate your patience, and we’ll do our best to get this resolved for you.
Best regards,
Isabelle
MyVoucherCodes Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.