Myvue Avis 

Tried to book £30 of tickets, payment went through, no tickets, VUE denied all knowledge. Customer service was non-existent!!!

I give VUE a wide berth, and go to ODEON instead.

I went to attend a screening of blockbuster hit Avengers: Endgame at the Vue cinema in Gunwharf Quays, Portsmouth during the school holidays shorty after the film's release. To my surprise there were only two showings (sometimes only one showing) per day. On the day I went with my family, there was a showing at 11.30am and another at 11.30pm. After queueing for 15 minutes to buy tickets, the staff member showed me that the entire 11.30am screening was full, and suggested we all return 12 hours later for the 11.30pm showing. As the film is 3-hours long, the late showing would not finish until 2.30am; thus, it was entirely unsuitable for a work night and so we all left disappointed. Initially I tried to phone Vue to complain about the lack of show times – the automated phone system said I was 27th in a queue, so I quickly abandoned that route. I then wrote to Vue via email to complain that they did not have enough showings for this hugely popular film during the school holidays, and that an 11.30pm showing was not appropriate for working adults, or children. 'Rachel' initially replied with a series of copy and pasted responses, which had nothing to do with my original complaint. I wrote back that her response had not addressed my query. To this I received a thinly-veiled sarcastic response from 'Lewis B' in which he claimed he was "not able to respond in a positive manner" to my complaint and that he was "sorry" that Vue’s "schedules are not suited to [my] availability". Which again, had nothing to do with my complaint, as I simply wanted an acknowledgement that 11.30pm is not a suitable screening for a film on a weekday, that I was disappointed as my family and I were unable to see the film, and also that I had incurred a car parking fee even though we were unable to see the film. I had hoped for some sympathy, or an explanation for why there were so few showings, or perhaps even a voucher to entice me back next time. But no, apparently snide comments count for "customer service". Nice work from your so-called Customer Service Assistants, Vue, you’ve lost a customer.

I have made a payment, got a payment confirmation email within seconds, and then I was waiting for ~ 5-10 minutes for a MyVue website to load with a ticket.

Thankfully I've got it on my email, but well I guess their server is overloaded, doesn't use micro-services and MQ, and probably isn't scaled.

Bad devs, probably where senior want to vote about every choice that senior dev supposed to do (so they won't be blamed for anything, as this was a team choice.)

Website took payment but didn't give ticket. Stuck on processing.

This time not only was the ordering system broken and locked up at the point of payment. But when I called customer service the recorded message was also broken and you couldn't tell what it was saying.

Someone needs to get a grip on this company and get your tech sorted.

Website is close to unusable. Extremely slow. I was worried the tickets wouldn't be confirmed even though payment was taken.

jesus H christ, this is soo slow by the time it took to process two tickets i could have watched Avengers endgame..

tried to buy two tickets could not remember password waited 45mins for reset email.Thought to myself I know open another account but this S??t website tells me an account already exists so go on as a guest most seats have been sold now but continue with best available but my card is refused i have bought new cars with this card!!!! so try again and after buffering for 10 mins give up.Telephone customer service i am 183 in queue vue you can either treat people as a comodity or customers try the latter and you may remain solvent

The Myvue site is one of the very worst imaginable. Slow, confusing and unpredictable. Password reset emails never get sent, either. The service is only matched by the lacklustre experience when you actually get to the cinema. which starts with intolerably long queues at the concession stands. This company needs completely new management.

I can only assume the CEO of Vue either lost a bet to the world’s worst web design firm, or perhaps there’s some nepotism involved and their nephew once said at a family reunion “duh I fancy writing me one of them inter web thingys - can I build one for your pitcha houses Uncy Vue?”

Don’t wrestle with this abominable website. Nothing on it works. Just go to a different cinema.

This is by far the worst website I have ever used. The forgot password emails seem to be sent out manually judging by how slow they are. And forget about trying to book tickets for a film you want to see

I’ve been trying for the last hour to book 2 vip tickets with a meerkat promo code. I get as far as review and pay AND NOTHING! 😡😡. The website doesn’t load and my time to purchase counts down. I can only assume it wants me to pay full price. Well it can ****** 😡

This website is absolutely crap and so frustrating I can feel my blood pressure increasing!

Honestly horrible!
They had one person working who was taken her sweet time making one dam coffee!
When she had a line of people and could see everyone was getting angry so she continued to work as slow as possible!
20 minutes in line and after all that waiting she couldn't be botheed to tell us what screen we are in.

Very poor online experience. The online booking system does not work. I then called customer services to book and it cost just under £5.00. I was held in a queue for 10 minutes. The customer service team were unsympathetic and refused a refund.

Unreasonable, officious and aggressive member of staff. Dirty reception area. Avoid cribbs causeway.

Its awful, it looks fancy but its not functional enough ..Navigation isn't easy information on cinemas specifically screen info isn't easy to find.

Like most things these days all superficial no substance.

Clearly not just me then.....
Can't book anything on the website

The really shocking thing is that nobody at myvue has acknowledged the problem.
Disgusting

For EVERY major release, their website fails, because it can't handle the payment traffic. For at least a year it's been the same... Just invest in your website!! They should hand all their cinemas back to odeon who were forced to give them up by the government due to some bull fair share crap.. More like corrupt back handers