UK NARIC Avis 62

UPDATED ON NOVEMBER 27TH 2020.

I'm using UK NARIC to get my official diplomas and graduation papers translated and verified, so I can apply to study in the UK. The universities that I have contacted, all recommended UK NARIC as the service to get the best and fastest translation.

However, I can literally not recommend this sit, at all. On any aspects.

First of all, they keep moving deadlines for the translation and verification. For me, it is not a huge deal breaker as I'm several month away from my application deadline, but it is a deal breaker because it is a broken promise from a company that is not cheap to use and if they can’t keep simple deadlines made by themselves, when what to expect?

Secondly, and this is quite crucial, their system, website or what you will call it, does not forward or send any notifications when there is news or a message for me to read and follow up upon, within their system. I simply do not get any sort of notifications that tells me to log in and read on.

This means that I on several occasions, when the above deadline again has expired and I have received nothing, have logged onto their system just to find 1-2 or even 3 unread messages that are way more than 10+ days old!!

And what does UK NARIC say to this, when I inform one of the many different people I communicate with? They all but one says: Don't rely on getting notifications..... WHAT??!!

Even basic homemade websites have the ability to make push notifications or send out emails when there are updates for each registered customer!

Thirdly, I have an official diploma, in Danish, that I got my old university to official translate and stamp, so that I now have 2 x versions of the same diploma. One in Danish, one in English. Both with the schools name and signatures on. They are even dated and on official school paper.

EVERYTHING is in order on those diplomas and I have uploaded them to UK NARIC on the first day, when I placed my order and paid up front.

However, UK NARIC keeps sending me these messages saying (including spelling and punctuation mistakes): "Dear Sir/Madam,In order to proceed, we require a copy of your final diploma / certificate.This is an official certificate awarded upon completion of a qualification. It often has a more decorative appearance, and tends to be issued during or after a graduation ceremony.Kind regards,UK NARIC"

So, because my country does not make decorative diplomas, UK NARIC will NOT accept this diploma and basically keeps sending me the same message as above - by now, almost one month after I placed my order, I have received this message 4 x times!!
- and I literally do not know what to do, because I do NOT have anything else to send to them - and obviously they have no intention to reach out to my old university asking for clarification, despite name and number and everything is provided.

This is really a joke, for which I have already paid for. I would never use nor recommend UK NARIC to anyone. Ever.

My order number is: UK NARIC Application 4000857442

UPDATE:
UK NARIC have now offered me a refund, obviusly minus an administration fee - so far they have done nothing, at all, but send me 21 emails on their website, stating that my diploma is not official, not correct etc. despite that it is issued by my old university. Stamped and on school paper. Nothing fony about it - but UK NARIC can't be bothered to call or email my university to get answers to whatever it is they don't understand.

There is no other site that I can use, but UK NARIC as they are the official site paid by the UK Government so despite placing my order in early September 2020, I'm now on the edge of December 2020 and I've gotten nothing.

Besides tons of emails, each time from a new UK NARIC person, who could't be bothered to read through what was in the previous email, so each email is like starting from scratch.

Ohh and UK NARIC keeps telling ME that they got THOUSANDS of happy satisfied customers and that it is just I who are a problem, because I will not give them the documents they are asking for - but funny fact: I already uploaded the diploma they asked for, they just won't accept it, as they got this idea that it should look differently.