Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My review is solely for my instructor, Graham Harris. As an older learner, with autism and a boat load of anxiety, Graham was incredibly patient, took the time to learn me and tailored his teaching... Voir plus
L'entreprise a répondu
Harry the driving instructor I have now is great. He has been persistent with me getting me to get on with it. Which I needed as I have adhd and am dyslexic . After doing some hours with him... Voir plus
L'entreprise a répondu
Avoid National Intensive - don't believe the sales pitch. They do not deliver. They failed to find an earlier test and the instructor offered wouldn't do lessons until there was a test. A complet... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,3
Excellent
8 k avis
Demande des avis aux clients
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A répondu à 99 % de ses avis négatifs
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Katie was really helpful
Katie was really helpful, she guided me threw everything that I needed to know and more, I had questions that I asked and they was explained to me so I knew everything I asked
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Jake,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that Katie was so helpful and guided you through everything you needed to know. It’s great to know that she took the time to answer all your questions and explain everything clearly.
We’ll be sure to pass your lovely feedback on to Katie. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Réponse de National Intensive
Hi Shane,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our team member well-mannered and very helpful. It’s wonderful to hear that you feel they’re a real asset to the company.
We’ll be sure to pass on your kind feedback. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
I received all the information I needed…
I received all the information I needed and Katie was articulate, friendly and helpful
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Alozie,
Thank you so much for your lovely 5-star review! We’re delighted to hear that you received all the information you needed and that Katie was articulate, friendly and helpful throughout.
We’ll be sure to pass your kind feedback on to Katie. Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
The way I was speaking with politely…
The way I was speaking with politely made you feel welcomed
5 octobre 2026
Avis spontané
Réponse de National Intensive
Hi Brian,
Thank you so much for your lovely 5-star review! We’re really pleased to hear that you felt welcomed and that our agent spoke with you so politely.
Could you let us know the name of the agent you spoke with? If it was Katie, we’d really appreciate it if you could add her name to your review so we can make sure she receives the recognition for your kind feedback.
Thanks again for choosing National Intensive! 😊
Kind regards,
The National Intensive Team
Réponse de National Intensive
Hi Luke,
Thank you for your lovely 5-star review! We’re really pleased to hear that Katie was so helpful and patient. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Super Instructor
Muhammed Arshad was a brilliant instructor, so calm and patient and explained everything super clearly. He was always amazing with helping with yes routes and navigating new places as well! Highly recommend, thank you Muhammed for helping me pass confidently!!!!
2 octobre 2026
Réponse de National Intensive
Hello
Thank you for your feedback much appreciated. We will pass this onto the instructor for you. We are glad you are happy.
Regards,
National Intensive.
Biggest waste of a lot of money
Biggest waste of a lot of money! Driving instructor was inappropriate and even apologised for sending inappropriate texts. My son failed and no retest option given. Do not use this company.
1 juin 2026
Avis spontané
Réponse de National Intensive
Thank you for your review. We take allegations of this nature extremely seriously.
Unfortunately, we are unable to identify the course or student concerned from this review, particularly as it appears to have been posted by a third party rather than the student themselves. Without being able to establish which booking or instructor this relates to, we are unable to properly investigate or respond to the specific allegations being made.
The suggestion that an instructor sent inappropriate texts is a serious allegation, and we believe it is only fair to all parties that such matters are given the opportunity to be properly investigated and addressed, rather than being made anonymously without sufficient information for us to establish the circumstances.
We would welcome the reviewer contacting us directly with the relevant details so that we can identify the booking, investigate the concerns raised, and respond appropriately. We take the welfare and experience of our students very seriously and would always want any genuine concern to be brought to our attention so it can be dealt with properly.
Regards,
NI Team
Instructor was amazing and very polite
29 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad to hear you are satisfied.
Regards,
National Intensive.
Still waiting on a refund from 2 months…
Still waiting on a refund from 2 months ago, do not use this company!!! I keep getting fobbed off by them telling me they are not getting any response from their instructor and giving me his details to chase him, what kind of customer service is that!! Stay away from this company,
29 septembre 2026
Avis spontané
Réponse de National Intensive
Hello,
We are sorry to hear how frustrated you are with the situation and appreciate that waiting for a resolution has been disappointing.
As you are aware from our previous correspondence, the refund you are seeking relates to funds that were paid directly to the instructor for tuition. We have been actively attempting to recover those funds on your behalf and have remained in contact with both you and the instructor throughout the process.
We understand your view that National Intensive should simply refund you directly and pursue the instructor separately. However, where lesson payments have been made directly to an independent instructor, we are not always in a position to recover or refund those monies ourselves. Equally, while we continue to press for a resolution, we cannot physically compel an instructor to issue a refund where they maintain that the funds are not refundable.
We appreciate that this distinction may be of little comfort while you are waiting, and we understand why you are unhappy with the length of time the matter has taken. However, it is important to note that we have not ignored the issue and have continued to pursue it on your behalf.
We remain committed to assisting wherever we can and will continue our efforts to bring the matter to a conclusion.
Kind regards,
The National Intensive Team
Hello,
We are sorry that you feel this way; however, your review does not accurately reflect the current position.
As you are aware, we have been in regular contact with you regarding this matter and have explained that the refund in question is not being withheld by National Intensive. The funds remain with the instructor, and we have been actively attempting to recover them on your behalf.
While we appreciate your view that we should simply issue the refund ourselves, the reality is that the lessons were paid directly to the instructor and we cannot physically force an independent instructor to return monies that they believe are not refundable. We can continue to request and pursue the matter, which we have been doing, but we do not have the legal authority to compel repayment.
We understand that this is frustrating, and we share your frustration. However, it is unfair to suggest that no action has been taken when we have been actively communicating with both you and the instructor in an effort to resolve the situation.
We remain willing to assist and will continue our efforts to obtain a resolution. However, it is important that any public review reflects the fact that this is a dispute regarding funds held by the instructor, rather than National Intensive refusing to process a refund.
Kind regards,
The National Intensive Team
Katie was very helpful in answering my…
Katie was very helpful in answering my questions and made me confidence in booking my course.
29 septembre 2026
Avis spontané
Réponse de National Intensive
Hi,
Thank you for your lovely 5-star review! We’re delighted to hear that Katie was so helpful in answering your questions and gave you the confidence to book your course. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Terrible service/communication
Terrible service/communication. They did not pass on important information a number of times. Even the instructor had no idea that the course had been booked which resulted in everything being postponed! Very difficult to access account or find out any information when needed. Tried to add extortionate VAT onto the price AFTER the deposit was paid. The list goes on...DO NOT RECCOMEND.
11 mars 2026
Avis spontané
Réponse de National Intensive
Hi there,
I note instructors voluntarily claim courses; we don't hand these out without confirming an instructor can commit to this. Your course was manually claimed by your instructor, meaning they had access to all relevant details and could at any point have contacted you to clarify anything they were unsure.
The portal is able to be accessed using your Course ID, which you were provided with 24 hours after booking.
In terms of VAT, I'm unsure what you mean by trying to add this on. Have you been sent an invoice? Please kindly email us on office@nationalintensive.com.
Emailing with Emma
I've been having a few questions, and issues the booking, and timings and it clashing with my personal life,etc; each time I emailed, I was promptly replied to by Emma, who was so patient and refreshingly nice to communicate with. She kept me apprised of any updates and answered the hundreds of questions I had for her, and looked into any queries she couldn't answer off the top of her head. I'm so glad to have been communicating with her, otherwise the entire situation would have been a thousand times more stressful.
23 septembre 2026
Avis spontané
Réponse de National Intensive
Hi Jo,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Emma was so helpful, patient and responsive throughout your booking process. We understand that arranging an intensive course around your personal commitments can be stressful, so it’s fantastic to know that Emma kept you updated, answered your questions and helped make the process easier for you.
We’ll be sure to pass on your lovely feedback to Emma — she’ll be thrilled to hear it!
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 🚗👏
Kind regards,
The National Intensive Team
Réponse de National Intensive
Hi Kelly,
Thank you for your lovely 5-star review! We're delighted to hear that Katie was so helpful and provided you with a great experience. We'll be sure to pass your kind feedback on to her.
Thank you for choosing National Intensive, and we wish you all the best with your driving journey! 👏
Kind regards,
The National Intensive Team
My son in law has completely been…
My son in law has completely been ripped off by this company
Recommended a terrible driving instructor who has every excuse under the Sun .
Zero Customer Service
I’m no Karen don’t leave reviews but ….
1 septembre 2026
Avis spontané
Réponse de National Intensive
Hello,
Thank you for your review.
We are sorry to read your comments. However, as this review has been left by a third party rather than the customer named on the booking, and no details have been provided that would allow us to identify the individual concerned, we are unable to investigate the matter or provide a full response in a public forum.
What we can say is that we do not "rip off" customers. Our prices, terms, and course details are made fully available before any booking is made, allowing customers to make an informed decision about whether our services are right for them. No customer is under any obligation to proceed with a booking.
We take all complaints seriously and are always willing to investigate concerns where the customer contacts us directly and provides sufficient information for us to review the circumstances. Without those details, it is not possible for us to comment on the specific allegations made in this review.
Should the customer wish to discuss their experience with us directly, we would be happy to review the matter and respond accordingly.
Kind regards,
The National Intensive Team
My first lesson with Aurel has been…
My first lesson with Aurel has been excellent! He is very strategic, thorough, uses really helpful resources, has a great temperament and patience level. He was very reassuring and encouraging. I was relieved within the first few minutes in his approach and knowledge sharing. He teachingbis frequently linkednro test standards and the skills needed to reach the end goal.
24 septembre 2026
Avis spontané
Réponse de National Intensive
Hello Manj,
Thank you for your 5-star review. We're delighted to hear that you had a positive experience with your driving instructor Aurel.
We appreciate your feedback and wish you every success with your driving journey.
Kind regards,
The National Intensive Team
My Advisor KATIE 🩷 was absolutely…
My Advisor KATIE 🩷 was absolutely lovely. She really helped me to get a good understanding of how the company works and what they cam do you help my daughter pass both her theory and her practical tests. She emailed me all the relevant information and explained step by step. Looking forward to seeing the results.
24 septembre 2026
Avis spontané
Réponse de National Intensive
Hi Nichola,
Thank you for your fantastic 5-star review.
We're delighted to hear that Katie provided such a positive experience and helped you gain a clear understanding of how our courses work and how we can support your daughter with both her theory and practical test preparation. Katie takes great pride in providing clear, helpful guidance, so we're pleased that her step-by-step explanations and follow-up information were so useful.
We really appreciate you taking the time to share your feedback and look forward to supporting your daughter on her journey to becoming a qualified driver.
Kind regards,
The National Intensive Team
James was fantastic
James was fantastic, very informative and put my mind at rest. He provided all the information I needed and even some I hadn’t thought of
23 septembre 2026
Réponse de National Intensive
Hi Sam,
Thank you for your wonderful review. We're delighted to hear that James made such a positive impression and helped put your mind at ease. Providing clear, thorough information and ensuring our students feel confident and well-informed is exactly what we aim for, so it's great to know James achieved that for you.
We really appreciate you taking the time to share your experience, and we wish you all the best with your driving journey.
Kind regards,
The National Intensive Team
Having called National intensive quite…
Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has taken 4 calls to finally find a member of staff that has dealt with everything. Thank you Emma for doing what other staff failed to do x
23 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you, Jeanette, for taking the time to leave your review. We’re pleased to hear that Emma was able to resolve the issue for you and provide the support you needed. We’re sorry that it took several calls to get everything sorted, and we appreciate your patience and understanding. We’ll be sure to pass your kind words on to Emma. Thank you again! 😊
Regards
NI Team
Speaking with Katie ,today made…
Speaking with Katie ,today made everything a lot more easier for me to booked i am confident that my refresher course will go smoothly and getting notification on test date alert should be simply.
Thank you katie
23 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Lotoya, for your wonderful 5-star review! ⭐ We’re delighted to hear that Katie was able to make everything easier for you and that you’re feeling confident about your refresher course. We’ll be happy to support you throughout the process and keep you updated with your test date notifications. Wishing you the very best with your course and test! 😊
Regards,
NI Team
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