Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My review is solely for my instructor, Graham Harris. As an older learner, with autism and a boat load of anxiety, Graham was incredibly patient, took the time to learn me and tailored his teaching... Voir plus
L'entreprise a répondu
Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has... Voir plus
L'entreprise a répondu
Harry the driving instructor I have now is great. He has been persistent with me getting me to get on with it. Which I needed as I have adhd and am dyslexic . After doing some hours with him... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,3
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Never trust them they take £600 to…
Never trust them they take £600 to source Driver and For theory test …
3 août 2026
Avis spontané
Réponse de National Intensive
We’re sorry you feel this way, but we do feel this review is somewhat misleading. Our prices and fees are clearly displayed before a booking is made, so customers are able to see the full cost and what the service includes before proceeding.
The £600 fee is not simply for “sourcing a driver and a theory test”. There is a considerable amount of work involved in arranging, coordinating and managing the service, which is clearly explained at the time of booking.
At present, we’re also unable to trace a booking based on the first name provided in this review. We have therefore requested some additional information so that we can identify the booking and properly investigate the circumstances.
We’re always happy to address genuine concerns, but we believe it’s important that reviews accurately reflect the service provided and the information available to customers before they make a booking.
Regards,
NI Team
Réponse de National Intensive
We’re sorry to hear you feel you received a poor level of service. We take feedback seriously and would appreciate the opportunity to understand what went wrong and put things right. Please feel free to contact us directly so we can look into this for you.
Regards,
NI Team
Nadeem is a great instructor
Nadeem is a great instructor! Made me feel really confident straight away pushing me to do things that I was a bit nervous of at first but his confidence in me made me feel happy and confident to do anything I was asked. Very excited to continue my lessons.
14 septembre 2026
Avis spontané
Réponse de National Intensive
Hi there,
We really appreciate your feedback; please don't hesitate to reach out should you have any queries or concerns.
Kind regards,
National Intensive.
National Intensive promises more than it provides
Initial customer service was helpful, but unfortunately that seemed to disappear once I had paid for the course.
My instructor regularly cancelled lessons, sometimes without telling me in advance, and I found the lessons far less frequent than I had expected. I signed up for an intensive course, but in practice I was sometimes waiting around five weeks between lessons. I also felt that my instructor was often more focused on his phone than on providing me with proper instruction.
When I raised my concerns, National initially refused to provide a refund or arrange a new instructor. It took me threatening legal action before the situation was finally resolved.
I also looked up my instructor and found that he had not agreed to abide by the Approved Driving Instructor Code of Practice. This was disappointing given National's emphasis on the vetting of its instructors.
After around 8 months, I eventually received a partial refund as part of an out-of-court settlement. I have since been able to restart my driving lessons with a local independent instructor, without going through a third party, and I am now getting lessons much more frequently and intensively than National ever provided.
Based on my experience, I would not recommend this company. My experience after paying for the course was very different from the level of customer service I experienced at the beginning, and not what one would expect from an "intensive" course.
1 août 2026
Avis spontané
Réponse de National Intensive
We are sorry that you feel this way, but we do feel it is important to clarify that the account given in this review differs significantly from the information provided to us by the Approved Driving Instructor (ADI) involved.
Our understanding from the ADI was that a significant issue throughout the booking was the student’s availability when attempting to arrange lessons. This resulted in time being set aside by the ADI that could not always be used, and there were cancellations and changes from both sides. It is therefore not accurate, in our view, to suggest that the disruption was simply a case of the instructor regularly cancelling lessons without notice.
We also did not simply refuse to assist when concerns were raised. We offered to arrange an alternative ADI for the second half of the course in an effort to resolve the situation and allow the remaining training to continue.
We would also like to address the reference to the ADI Code of Practice. The Approved Driving Instructor register referred to in the review is a voluntary register, and an instructor’s decision not to be included on it is not, in itself, an indication of their integrity, professionalism, conduct or suitability as a driving instructor. We therefore do not believe it is reasonable to suggest that the instructor’s absence from a voluntary register demonstrates that our vetting process was inadequate.
We appreciate that the experience did not meet the customer’s expectations, and we ultimately agreed to a partial refund as part of an out-of-court settlement. However, agreeing to a settlement should not be taken as acceptance that the events occurred as described in this review.
We have tried throughout to deal with the matter reasonably and to find a practical solution, including offering an alternative ADI for the remainder of the course. Given the circumstances and the information provided to us by the ADI, we feel the review presents a one-sided account and that some of the conclusions drawn are unfair.
We wish the reviewer well with their continued driving lessons and hope they are now receiving the frequency of training they are looking for.
Regards,
NI Team
Had was very helpful in explaining the…
Had was very helpful in explaining the details and was very polite and patient and his professionalism showed
11 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best service possible and we are glad you are happy.
Regards,
National Intensive.
amazing service
very helpful and gave me every bit of information I needed to know about the course I needed.
10 septembre 2026
Avis spontané
Réponse de National Intensive
Hello
Many thanks for your feedback, much appreciated. We always aim to offer the best customer experience possible and we are glad to hear you are satisfied.
Regards,
National Intensive.
Réponse de National Intensive
Thank you so much for your fantastic review! We’re delighted to hear that you received great service and would recommend us. Your feedback is greatly appreciated, and we look forward to helping you again in the future! 😊
Regards,
NI Team
I’d like to say a big thank you to…
I’d like to say a big thank you to Pauline at National Intensive for all her help and support
Pauline handled the situation extremely well from start to finish. She was professional, understanding and very helpful throughout, and made sure everything was dealt with smoothly.
It’s great to have someone who listens, understands the situation and takes the time to help resolve things properly. I really appreciate Pauline’s support and the way she handled everything.
Thank you again, Pauline — much appreciated!
2 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Faraz, for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that you were happy with the support and service you received from Pauline.
We really appreciate your kind words and are pleased that Pauline was able to help make the situation as smooth and straightforward as possible. Thank you again for your feedback and for choosing National Intensive.
Regards,
NI Team
Thank you Pauline for dealing with my…
Thank you Pauline for dealing with my enquiry promptly and to my satisfaction. A very professional service.
9 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much, Alan, for taking the time to leave such a lovely 5-star review. I’m really pleased I could help with your enquiry and that you were happy with the service. Your kind words are very much appreciated!Thank you so much, Alan, for taking the time to leave such a lovely 5-star review. I’m really pleased I could help with your enquiry and that you were happy with the service. Your kind words are very much appreciated!
Regards,
NI Team
Very helpful & informative
James was absolutely lovely to talk to and answered all of my questions, completely put my mind at ease by the end of the phone call, incredibly helpful & very informative ✨
8 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was so helpful and informative, and that he was able to answer all your questions and put your mind at ease. We’ll be sure to pass your lovely feedback on to James. ✨
Regards
NI team
Réponse de National Intensive
Thank you for your lovely review! We’re really pleased to hear that you found the lessons informative, friendly and enjoyable. We really appreciate your feedback and wish you all the best with your driving!
regards
NI Team
Great instructor
Graham is a great instructor that got me up to test standard very quickly. Although his car broke down, he fixed it quickly and was very kind and patient throughout my learning
7 septembre 2026
Réponse de National Intensive
Thank you for your fantastic review! We’re delighted to hear that Graham helped you reach test standard so quickly. We also really appreciate your understanding regarding the car breakdown and are pleased that Graham was able to get everything sorted quickly. We’ll be sure to pass your kind words on to him. Wishing you all the best with your driving!
Regards
NI Team
Great first lesson
Great first lesson. Kevin is very patient, knowledgeable and friendly.
Look forward to finishing my course with him.
5 septembre 2026
Avis spontané
Réponse de National Intensive
Thank you so much for the fantastic review! we are really pleased you enjoyed your first lesson. We look forward to working with you throughout the rest of your course and helping you build your confidence and skills. Enjoy your on the next lesson!
Regards,
NI Team
Réponse de National Intensive
Thank you for your feedback. We’re sorry to hear that you feel you didn’t get the experience you were expecting from your package. We always aim to provide our students with a positive and supportive learning experience. We’d appreciate the opportunity to understand what happened and see how we can help. Please get in touch with us directly so we can look into this for you.
Regards
NI Team
Ray was my instructor and he is…
Ray was my instructor and he is AMAZING! With the Tips, Tricks and Confidence he gives. It was little touch and go with the booking but the office all went above and beyond to secure an instructor booking for me. With the help of Ray I passed. I truly am happy with my experience with this company. Thank you for everything. Superb service 10 out of 10. I would recommend.
2 septembre 2026
Réponse de National Intensive
Hello.
Thank you so much for your fantastic review! 🌟
We’re absolutely delighted to hear that you had such a positive experience with us and that Ray was able to give you the tips, tricks and confidence you needed to pass your test. We’ll be sure to share your lovely feedback with him, he’ll be thrilled!
It’s also great to hear that our office team were able to go above and beyond to secure your instructor booking and support you throughout the process.
Congratulations on passing your test, and thank you for choosing us! 🚗🎉
Wishing you many happy and safe miles ahead. 10/10 right back at you! 😊
National intensive.
Great teacher!
Great teacher!! Both on going through content and making me more comfortable as i was very nervous for my first lesson!
30 août 2026
Réponse de National Intensive
Hello
Thank you for your feedback, we really appreciate this.
We always aim to offer the best service possible and we are glad to hear you are satisfied.
Regards,
National Intensive.
Terrible company keep well clear of…
Terrible company keep well clear of this company it you are attach to your money
I paid 1500 pounds for a advance driving course but I got a cancellation for my driving test 4 months early and they couldn’t cover it so I asked for a refund and they refused so they took the money and done nothing for it so keep well clear
3 août 2026
Avis spontané
Réponse de National Intensive
Hello,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience has left you feeling disappointed. We completely understand how frustrating it can be when you are hoping to secure an earlier test date.
While we always do our best to accommodate requests for an earlier test, unfortunately, we cannot guarantee that a sooner test date will become available. As outlined in the terms and conditions agreed to at the time of booking, we also ask customers to inform both ourselves and their instructor of any changes before making them, as this helps us avoid potential issues and ensure that we can provide the appropriate support.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
National Intensive
Unfortunately I didn’t have a great experience
Unfortunately I didn’t have a great experience with this company . If I needed to speak to anyone it was very difficult to get through on the phone . I did inform them that I wasn’t happy with the instructor that was allocated to me . Basically I’d have to jump through hoops to change instructor. I felt very anxious and stressed throughout my lessons as my instructor was very condescending. I was at the point where I was more worried about my instructors reaction than focusing on driving . I was reduced to tears a couple of times too. There’s much more I can say but I’d be here all day . I will not be recommending this instructor or company
17 août 2026
Réponse de National Intensive
Hi there,
We are sorry to hear that you did not feel your experience met your expectations.
We would, however, like to clarify the communication we had with you regarding your concerns about your instructor. On **9 April 2026 at 14:51**, we contacted you specifically to request further details regarding your reasons for wishing to change instructors, so that we could understand the concerns and look into the matter appropriately.
Unfortunately, the only response we received related to confirming the telephone number you had been attempting to contact us on. No concerns regarding your instructor, the tuition provided, or the way you were being treated were raised. We subsequently asked you to confirm which number you had attempted to contact us from, but we did not receive a further response.
Our next communication was following receipt of the DVSA confirmation that you had been unsuccessful in your practical driving test.
We fully appreciate that raising concerns can be difficult, particularly when you are already feeling anxious or dissatisfied with your lessons. However, in order for us to investigate concerns and take appropriate action, we do need to be made aware of them while the course is ongoing. Where concerns are not communicated to us, there is unfortunately very little opportunity for us to intervene or attempt to resolve the situation at the time.
We would be happy to discuss this further and review any concerns you have raised. You are welcome to respond to the existing email thread, which remains open, and we will be happy to review the matter with you.
Kind regards,
National Intensive
Awful
Awful, avoid. Almost seems like a con
I paid a lot of money for them to help find an instructor for a crash course and paid extra to help look for cancellations.
The first issue, the law changed and they could no longer book a test on my behalf, fair enough. Did they inform me? No. so two months went by and they sat on their hands so I booked my own test, they tried to keep the additional fee however and refused to refund this.
After waiting an age and with my test getting closer they allocated an instructor... with no name or way to contact them just an email say "he will be in touch" despite the fact it was actually a woman, they just dont have a clue what is going on. I finally got a mobile number and found out the allocated instructor didn't cover my area, they hadnt even checked with them... so back to square one.
I managed to find my own local instructor and asked for a refund. Theyve flat out refused and decided their job is done and closed my course blaming me for not checking with my instructor what area they cover? Thats their bloody job, they just want any excuse to do nothing and keep your money. Email exchanges are unpleasant and rude, its like dealing with a drunk at a pub. Ignore the fake positive reviews, they are useless beyond words.
3 août 2026
Avis spontané
Réponse de National Intensive
Hello Will,
Thank you for your feedback.
Firstly, we would like to address the error in the email where “he” was used instead of “she.” This was an administrative error, and we apologise for this mistake.
Samina claimed your course through her instructor portal. Had your area not been within her coverage, she would not have been able to claim the course.
You booked a short-notice test in Macclesfield for 15 June, just 14 days before the test was due to take place. We were not informed of the test booking until 1 June. Unfortunately, this does not provide an instructor with sufficient notice to confirm their availability.
It is the customer's responsibility to ensure that their instructor is available for any test they book, and lesson hours should then be scheduled around the test date. Had the test been booked further in advance and the instructor advised that they were unable to attend, we would have had sufficient time to try to source an alternative instructor. However, due to the short notice in this instance, we were unable to do so.
Therefore, we do not consider this to be a failure on our part to provide the service. The issue arose because the test was booked without first confirming the instructor's availability, and there was insufficient notice for us to make alternative arrangements.
We have also reviewed the email correspondence and, having done so, we do not consider the communication to have been rude or inappropriate. We are sorry that you felt this way; however, having reviewed the correspondence, we cannot agree with this aspect of your complaint.
I can see that we have asked you to provide your full test details so that, if necessary, we can look into relocating your course should Samina be unable to cover it. We will await your response with these details.
If you wish to discuss this matter further, please contact the office.
Regards,
National Intensive
Customer service was excellent
I have been struggling finding a driving school after having failed my test. I would like to pass on second attempt and my work colleague suggested National intensive, i was abit skeptical but as soon as Katie picked up the phone I was impressed with her patience and professionalism, she helped me understand all I needed to know.
I know im in safe hands and I will pass my driving test this time around.
28 août 2026
Réponse de National Intensive
Thank you so much, Bridget, for your wonderful 5-star review! ⭐️
We’re delighted to hear that Katie was able to put you at ease and provide the patience, professionalism and guidance you needed. We understand how frustrating it can be after failing a driving test, so it’s fantastic to know you’re now feeling confident and in safe hands.
We’re looking forward to supporting you throughout your lessons and helping you achieve that pass on your second attempt. 🚗🎉
Wishing you the very best of luck, Bridget — you’ve got this! 💪
Regards
NI Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.