Mohammed was absolutely incredible at getting my daughter ready for her driving test. Such a friendly guy who put my daughter at ease from the start. She passed first time with not even one minor whic... Voir plus
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Absolute disgusting company will rob you of money, claimed i booked a manual when i clearly booked an automatic course so they charged me extra for this, then refused full refund because of health iss... Voir plus
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Having called National intensive quite a few times to resolve an issue it was finally nice to eventually get a member of staff, Emma who has finally managed to resolve our issues. Its sad that it has... Voir plus
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My review is solely for my instructor, Graham Harris. As an older learner, with autism and a boat load of anxiety, Graham was incredibly patient, took the time to learn me and tailored his teaching... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are amongst one of the largest established providers of intensive driving courses in the UK, We have a hardworking and dedicated team, who arrange the administration while the instructor and yourself have the time to prepare properly for your driving test. You can book anything from 5 - 45 hours with us and include tests if required + other optional training services such as theory training and pass plus scheme.
Our Aim
Écrit par l'entreprise
- We are committed to delivering fast-track Intensive Driving Courses for all learner driver experience / abilty. Offering courses in England, Scotland & Wales with home pick up.
100% Refund Guarantee
Book with confidence
If we fail to allocate a driving instructor within 45 days of making the booking you would be entitled to a refund.
Coordonnées de contact
Cheadle Place, Stockport Road, Cheadle Point, Cheadle, SK8 2JX , Manchester, Royaume-Uni
- 0161 204 3790
- office@nationalintensive.com
- www.nationalintensive.com
£5 Per Hour Off Any Intensive Course
4,2
Bien
8 k avis
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Awful
Awful, avoid. Almost seems like a con
I paid a lot of money for them to help find an instructor for a crash course and paid extra to help look for cancellations.
The first issue, the law changed and they could no longer book a test on my behalf, fair enough. Did they inform me? No. so two months went by and they sat on their hands so I booked my own test, they tried to keep the additional fee however and refused to refund this.
After waiting an age and with my test getting closer they allocated an instructor... with no name or way to contact them just an email say "he will be in touch" despite the fact it was actually a woman, they just dont have a clue what is going on. I finally got a mobile number and found out the allocated instructor didn't cover my area, they hadnt even checked with them... so back to square one.
I managed to find my own local instructor and asked for a refund. Theyve flat out refused and decided their job is done and closed my course blaming me for not checking with my instructor what area they cover? Thats their bloody job, they just want any excuse to do nothing and keep your money. Email exchanges are unpleasant and rude, its like dealing with a drunk at a pub. Ignore the fake positive reviews, they are useless beyond words.
3 août 2026
Avis spontané
Réponse de National Intensive
Hello Will,
Thank you for your feedback.
Firstly, we would like to address the error in the email where “he” was used instead of “she.” This was an administrative error, and we apologise for this mistake.
Samina claimed your course through her instructor portal. Had your area not been within her coverage, she would not have been able to claim the course.
You booked a short-notice test in Macclesfield for 15 June, just 14 days before the test was due to take place. We were not informed of the test booking until 1 June. Unfortunately, this does not provide an instructor with sufficient notice to confirm their availability.
It is the customer's responsibility to ensure that their instructor is available for any test they book, and lesson hours should then be scheduled around the test date. Had the test been booked further in advance and the instructor advised that they were unable to attend, we would have had sufficient time to try to source an alternative instructor. However, due to the short notice in this instance, we were unable to do so.
Therefore, we do not consider this to be a failure on our part to provide the service. The issue arose because the test was booked without first confirming the instructor's availability, and there was insufficient notice for us to make alternative arrangements.
We have also reviewed the email correspondence and, having done so, we do not consider the communication to have been rude or inappropriate. We are sorry that you felt this way; however, having reviewed the correspondence, we cannot agree with this aspect of your complaint.
I can see that we have asked you to provide your full test details so that, if necessary, we can look into relocating your course should Samina be unable to cover it. We will await your response with these details.
If you wish to discuss this matter further, please contact the office.
Regards,
National Intensive
Customer service was excellent
I have been struggling finding a driving school after having failed my test. I would like to pass on second attempt and my work colleague suggested National intensive, i was abit skeptical but as soon as Katie picked up the phone I was impressed with her patience and professionalism, she helped me understand all I needed to know.
I know im in safe hands and I will pass my driving test this time around.
28 août 2026
Réponse de National Intensive
Thank you so much, Bridget, for your wonderful 5-star review! ⭐️
We’re delighted to hear that Katie was able to put you at ease and provide the patience, professionalism and guidance you needed. We understand how frustrating it can be after failing a driving test, so it’s fantastic to know you’re now feeling confident and in safe hands.
We’re looking forward to supporting you throughout your lessons and helping you achieve that pass on your second attempt. 🚗🎉
Wishing you the very best of luck, Bridget — you’ve got this! 💪
Regards
NI Team
started well very good driving…
started well very good driving instructer who use to fly planes.get back to you as soon as ha next lesson. I am taken extended test so if been thicking about lessons no questions asked and no worries from driving instructer who as been very thoughtfull.
26 août 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you for your feedback, we appreciate this.
We always aim to offer the best service possible and we are glad to hear you are happy.
Regards,
National Intensive.
Friendly and helpful
Katie was very helpful and explained everything really well.
27 août 2026
Avis spontané
Réponse de National Intensive
Thank you for your kind review! We’re delighted to hear that Katie was so helpful and explained everything clearly. We’ll be sure to pass your lovely feedback on to her. It’s great to know you had such a positive experience!
Regards,
NI Team
Prompt helpful response from real human
My call was answered very quickly and Katie was really helpful, answering all my questions and clarifying matters. The arrangement I was trying to make was far from straightforward! Very happy with the service received so far - I hope the online booking process will be as good!
27 août 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your lovely review! We’re delighted to hear that Katie was able to help and make a complicated arrangement feel a little more straightforward. We really appreciate your kind words and hope the online booking process is just as smooth. We’ll be sure to pass your feedback on to Katie!
regards
NI Team
0 stars if it was possible
0 stars if it was possible. Terrible experience for the learner and fobbed off by the company throughout the complaints procedure. National Intensive claimed we were only complaining due to our daughter failing her test. She passed her test a week later after just one lesson with a proper instructor. We were complaining about the unprofessional behaviour and lies of their appointed instructor Shiraz. DO NOT USE THIS TERRIBLE COMPANY.
26 août 2026
Avis spontané
Réponse de National Intensive
Hello Peter
The information you have provided does not match any file. Your email address is not on our system nor is your name or number therefore, you are not our customer, and we are unable to view any file for you
Unfortunately, we have been unable to identify any customer by this name in our records, so we are unable to match this review to a specific booking or investigate the concerns raised.
In our experience, comments of this nature can sometimes arise when there is a difference of opinion between a learner and their instructor. It is not uncommon for some learners to feel they are ready for their test before their instructor believes they have reached the required standard, which can understandably lead to frustration.
If there had been any genuine discrepancy regarding lesson hours, we would have investigated it thoroughly. Similarly, if an instructor was unable to provide their vehicle for a driving test, this is often because they did not consider the learner to be test-ready, rather than for the reasons suggested in this review.
As we have been unable to locate a customer matching these details, we cannot comment on the specific allegations. If the reviewer believes they have booked with us, we would encourage them to contact us directly with their booking information so we can investigate the matter fully.
Regards
NI Team
Hi I had to contact national intensive…
Hi I had to contact national intensive this morning and I have already had a reply and the issue solved by a lovely lady called Pauline thank you for your help.
26 août 2026
Avis spontané
Réponse de National Intensive
Thank you so much for your wonderful 5-star review, Mr Taylor! We’re delighted to hear that Pauline was able to help you so quickly and get the issue resolved. We’ll be sure to pass your kind words on to her. ⭐⭐⭐⭐⭐
Regards
NI Team
Yad was very helpful in my session today
Yad was very helpful in my session today
25 août 2026
Avis spontané
Réponse de National Intensive
Hello James,
Thank you for your feedback. We will pass this feedback on to Yad for you.
Regards
National Intensive.
Extremely helpful
Extremely helpful. Very clear and explained the process very well.
25 août 2026
Avis spontané
Réponse de National Intensive
Hello Dick,
Thank you for your feedback. We will pass this feedback on to the team.
Regards
National Intensive.
In all honesty the process is easy but…
In all honesty the process is easy but I needed a little bit of advice about the service, and luckily I was put through to yad who was well spoken, very assuring, and had an intent to help me with my queries I couldn’t fault his service in any way will definitely be calling back to continue to use the service thanks to yads representation of national intensive
24 août 2026
Avis spontané
Réponse de National Intensive
Hello Jake,
Thank you for your feedback. We will pass this on to Yad for you.
Nationalintensive
don't bother - do it yourself
I had a lot of issues throughout the experience - at first I was allocated to an instructor who didn't respond to my messages, and after emailing it took a long time to get me reallocated to a new instructor. I had to wait just as long for a test as I would have if I booked it myself.
The worst part is; they make you pay up front, and then pay your instructor seperately, which means the huge fee you pay to begin with, is only to pay for the test and to connect you with a driving instructor.
Once you have the instructor you have to pay hundreds of pounds more in order to move forward with lessons, so it's significantly cheaper to find an instructor yourself and request an intensive course through the instructor. They take your money and you don't see anything for it
9 juillet 2026
Avis spontané
Réponse de National Intensive
The pricing and payment options are clearly set out at the time of booking, and customers are able to choose the option that best suits their circumstances.
There are two payment options available. Customers can either pay for the course in full, in which case the lesson element is included and we use the payment to pay the instructor, or they can choose the deposit-only course option. With the deposit-only option, the initial payment covers the relevant booking/service element, while the driving lessons themselves are paid directly to the instructor.
This is not a situation where customers are unknowingly paying a large amount for a service and then being asked to pay again for the same thing. The two payment options are clearly distinguished, and the pricing for each is transparent before the customer makes their choice.
In this particular case, the customer chose the deposit-only option, which is why the lessons were subsequently paid directly to the instructor. This is explained as part of the booking process and is not an additional or unexpected charge.
Regards
NI Team
Charging people £500+ for basically…
Charging people £500+ for basically finding a driving instructor if I knew this before I paid it would never have went with thus company
20 août 2026
Avis spontané
Réponse de National Intensive
Hi, thank you for your feedback. We’d just like to clarify that our pricing is fully transparent and clearly shown at the time of booking.
The cost covers much more than simply finding a driving instructor. It includes VAT and administration costs, as well as the work of our wider team behind the scenes who coordinate and support the service throughout the process.
We’re sorry if you felt this wasn’t clear when booking, but we do make the pricing and what is included available before payment is made. We appreciate you taking the time to share your feedback.
Regards
NI Team
Réponse de National Intensive
Hi, we’re sorry to hear you feel there has been a lack of communication. Unfortunately, there aren’t enough details in your review for us to understand what happened or identify where things may have gone wrong.
We’d really appreciate it if you could contact our team with a few more details so we can look into this properly and provide you with a response. Thank you.
Regards
NI Team
Réponse de National Intensive
Thank you so much for your fantastic review! ⭐️ We’re delighted to hear that you found our service clear and that our agent was so informative. We really appreciate you taking the time to share your experience! 😊
Regards
NI Team
The only good thing was the second…
The only good thing was the second instructor - Michael- I worked with helped me to achieve the confidence needed to drive.
The first instructor I had was not a good teacher and was often annoyed if he had to teach me anything, he only cares about getting paid, was often late or cancelled at the last minute, his name is Paul Ejihritobo, I would advise to avoid him at all costs.
19 août 2026
Réponse de National Intensive
Hi there,
Thank you for sharing your concerns.
I’d like to reassure you that all of our instructors are fully qualified and hold an ADI (Approved Driving Instructor) badge. They are also vetted by the DVSA to ensure they meet the required professional standards before being assigned to any pupils.
We appreciate your feedback regarding Michael and will log this internally.
Kind regards,
National Intensive
great instructor
had a great instructor Clifford. i passed second try but he taught me really well. National Intensive service was okay, they did get me an instructor on time and a good one too.
19 août 2026
Réponse de National Intensive
Hello
Thank you for your feedback, we really appreciate it. We are glad you are satisfied with your experience and congratulations on passing your driving test.
Regards,
National Intensive.
⭐️⭐️⭐️⭐️⭐️ Review for National Intensive / Kate
I’ve had great support from Kate throughout my time with National Intensive. She’s always been friendly, clear, and quick to help whenever I needed anything. Communication has been smooth from start to finish, and she made the whole process much easier to manage.
Really appreciate the effort she puts in — thank you, Kate.
18 août 2026
Réponse de National Intensive
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Kate has been so friendly, clear, and supportive throughout your time with National Intensive. We’ll be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience! ⭐⭐⭐⭐⭐
Regards
NI Team
I had a great time using national…
I had a great time using national intensive, it was very straight forward to set up lessons and the test. .y driving instructor Nadeem was wonderful, especially as I was a totally unexperienced with driving. He was very understanding and patience with me. I managed to pass my driving test on the first go!
18 août 2026
Réponse de National Intensive
Hello
Thank you for your review, much appreciated.
We are glad to hear you have had a great experience and congratulations on passing your test first time.
Regards,
National Intensive.
Kristian is superb!
Kristian is a brilliant driving instructor, and a really nice guy. I started my lessons with him having already had some experience a long time ago and he quickly got my skills and confidence back up and He got me passed 1st time!
Superb!
Thanks Kristian
17 août 2026
Réponse de National Intensive
Hello
Thank you for your lovely feedback, much appreciated.
Congratulations on passing your test first time, we are very glad you are satisfied.
Regards,
National Intensive.
Yad was very enthusiastic and helpful
Yad was very enthusiastic and helpful, listened to what I had to say and gave me excellent advice that has allowed me to book my course with valuable insight
17 août 2026
Avis spontané
Réponse de National Intensive
Hello
Thank you for your review, we really appreciate the positive feedback.
All of our staff always aim to offer the best customer experience possible and we are very happy to hear you are satisfied.
Regards,
National Intensive.
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