National Rail Avis 

A truly appalling station with the worst kind of staff I have ever witnessed in my life. No trolleys or assistance with a large bag. I did ask if someone could assist me to carry a hold all as I'd just come in from Heathrow but they just laughed in my face. On other occasions I have asked basic questions at the ticket office and the staff in there are even worse. Rude, sarcastic and very upset when you disturb them on their handsets.
You would think that this government WANT folks to use trains more because they certainly hate people using cars but no, they have made train journeys into a horrible experience so best avoided and its better to check out the car pooling/sharing apps, where folks can hook up and join together and travel at a very reasonable price
rate together

The new enquiries app is hopeless.
I can’t see earlier trains to get an overall picture of the current service.
Like a lot of travellers I frequently use a range of stations and have to type them in each time.
It’s much harder to keep track of connecting services or plan for problems ahead.
It takes ages to look ahead to plan travel later in the day particularly at busy stations eg London Terminals, East Croydon etc
I would suggest that these represent the core functions of the app for most users.
I understand that these things need a new look occasionally but why would you remove ease of use and functionality.

Absolutely garbage. Go back to the previous version. Please.

Worse app ‘update’ I’ve seen - removed some really useful aspect of the old app and added far more unnecessary and unhelpful aspects. Confusing and painful to use.

The new app is terrible and unusable. You now have to scroll to see more than one page. Impossible to plan when you can only see one train at a time. How do I revert the app?

Diabolical. Disgusting. Vermin.

I work for the railway, commute 100 miles on 2 different operators & use NR information every day to manage my own journeys and help customers manage theirs. Wearing railway ID, (especially during disruption) is like driving an ice cream van on a hot day - everywhere you stop there’s a queue, but I’ve never minded because I’m proud to be able to help anyone I can, it’s my job. I don’t care that the old app wasn’t exactly a looker, it worked! Up until a month ago it was super useful, enabling me to gain quick access to information & fill the gaps left by the CIS displays & incoherent announcements. Now somebody who isn’t very good at their job is making me worse at mine, unacceptable.
Read the feedback and get rid of this abomination. Quickly!

One star because you cannot give no stars. Bring back the previous version.

This app is so 'not good' it puts you off using the trains.

It would be a task to make it worse!

The train service appears to hate the rail user. My trains that had a five minute connection time now have almost 30 min wait. The timetable planners have got it so wrong. Laughable but no one is laughing....

New update on app to just look like the website is awful decision. UI is useless now, you can't even screenshot your train times or view them at a glance due to MASSIVE TEXT. We want information and not eons of white space. Also fav stations and view earlier trains is now gone. Imagine removal functionality of an app to make it look like a badly designed website? Crazy times we live in. The developers and testers did not do their job.

About as good as a sown up vag absolute joke, no need to rate In stars if I had ninja stars they’d be dead 🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕🖕

Terrible new app. No saved stations, live trains can't see earlier ones, hard to use planner. Why did they change this at all?

The previous version of the app wasn’t perfect, but it was better.

I now need to scroll continually to check train times when I could see a range of times on a single screen previously. This was handy for taking a screen shot, which I can no longer do.

Remember this is a phone app. You should try and think about what a phone user would want from it - not what appeals to you when sitting in your programmer’s chair.

Awful clunky new app - slow and dysfunctional- why break something that used to work perfectly well? Changing to Trainline

The new update on the app/website is terrible

The previous version was much better

People want the previous version back

I now use Railboard works just like the previous version of the national rail app did before they chose to ruin it. I recommend to download Railboard

The new update on the app and website has made it terrible national rail need to listen to the public and bring back the previous version

National rails app/website is a national JOKE! They update their app and absolutely bundle it, missing trains from the timetable, that people think their trains are no longer running. People refunding their tickets only to find out the train actually turned up. People thought their trains were no longer running due to a new timetable, even rail staff were reporting a timetable change.. Their website isn't even working anymore, says site can't be reached, when it should display a message like under construction or carrying out repairs. Other apps like Trainline work just fine. Time to uninstall National Rail and download Trainline.

The new app is an absolute shocker. It's so difficult to use, requires too much information to get to a simple answer. Has missing functionality that users have come to rely on. It feels like they haven't put themselves in the shoes of a user in order to revamp the app. For regular commuters who are delayed, you need to be able to pull up information on what trains are running to time va delayed in as fewer inputs of info as possible. The new version wants more info to get to the same answer: Commuters using this on the fly will miss trains trying to get real time information quickly as that doesn't seem possible. Another example of teckies assuming they know what users need.

The new app is a disaster. As a severely sight impaired person it's now unusable for me, time for a new app, I'll be deleting this one!

Improve!!? Try going faster than 30mph and the cost is ridiculous

Booking was difficult and extremely time consuming. I was (on 23rd September) booking three journeys constituting one period away from home in November (Lancaster to London, London to Westbury, Westbury to Lancaster). I wanted to pick up card tickets for all three from my home station This option wasn't given to me. The website just said 'The station". At another point, where I was being asked for the day of travel (for the second time) The calender wouldn't move on to November. I have previously used The Train Line where booking has been entirely straightforward and well worth the Booking fee to avoid National Rail Booking website.