National Rail Avis 

What a shambles our rail "service " is. Train delayed, then cancelled. Children waiting to go to Ilkley ludo then forced to wait standing for another half hour and that's providing that even arrives! Every time I travel on trains I'm seeing delayed or cancelled frequently. Why are British trains run so appallingly?! I've travelled in Europe and they're spot on. Perhaps it's time to take a leaf out of Japan's book and start fining companies. I appreciate there can be people on the tracks but most of the time that's not the issue.

The price of tickets is ridiculous. I am English and lived in London for many years, now living in the US. I come back often to see family and friends and have chosen to use public transport instead of renting a car my last few trips. It used to be more economical and relaxing after a long flight and I enjoyed letting the train take the strain. I may not be doing this in future. How can a journey that is less than a 2 hours range between £50-£88 one way, just a crazy price?! I have always booked advance tickets in the past but have found that stressful with flight delays, being tied to one train. Also with all the different ticket operators now nothing is integrated. The overhaul that is underway can’t come soon enough. Even in the ticket office I was met with unhelpful, limited advice because they were only able to focus on one aspect of available travel.

There is no customer service! The most useless unfriendly lot ever

This company has more faults and delays than any travel company I know of. I have had more delays with trains than ever this year so far 2026. Enough delays for people to realise that trains are NOT a good choice of transportation. Let's all cause more problems and damage towards climate change by just travelling in cars as its obvious this company can't get their act together. Cancellation should be the name of their CEO.

Of course wanting to take a train once in a blue moon from Northampton to Rugby on 12/06/2026, all trains are cancelled and replacement buses are used so the journey takes 3 times as long and the price is of course the same.

I had the pleasure of using British RAIL for a trip going from Stockport to Milton Keynes.
I needed assistance and how spot on the porters ( sorry if this is not the correct name) were. Top shout out to a young man at Manchester Station. My cousin was with me to get me on the train. The porter took my suitcase to the area where the carriage number stops on the platform. He waited till the train came, put my luggage in the rack, took me to my seat and wished me a pleasant and safe journey. Then he went looking for my cousin to inform her that I was in my seat and settled on the train, and he had already contacted Milton Keynes to make sure I had assistance when I arrived. When the train arrived in Milton Keynes there was a porter waiting right outside my carriage door, to helped me off the train and to get my luggage. I was walked all the way to outside the station, where my ride was waiting for me.
Absolutely recommend British Rail for anyone needing assistance. Star Service.

Their help team do not help. They cancel trains, provide no help. Had to wait 6 hours.....

They don’t appear to understand how a level crossing works - when trains are coming through barriers are down, when trains aren’t coming through the barriers should be up. When you are stuck waiting there for more than 10 minutes waiting for the barriers to go up after the last train with no other trains in sight, it just causes frustration.

If you want to report faulty level crossings, the number is 0345 711 4141. I’d encourage everyone to call them when they see misbehaving level crossings

Very bad service . People are facing trouble everyday daily with every single train
. Rubbish railway service
I am everyday facing issues . Train delay , cancelled

Bang out of order, constant 24/7 cancelled, takes the absolute piss then you have the nerve to charge what you do. Your lucky anybody pays at all. All about this go green shite how the phuc we supposed to do that when ya network is so shite.

We had train assistance from Hereford to Paddington last weekend.The service,help and politeness was wonderful.ThankYou!

I caught the 11.57 Gatwick Express from Gatwick to Eastbourne today - I'd never usually leave a review, but the enthusiastic ticket attendant and tannoy announcer really deserves one! He made every passenger smile with his shout outs and enthusiasm for the platforms and journey. I wish I'd got his name. Each passenger had a smile on their face. What an asset to the company!

I purchased a return ticket from Liverpool street to trimley. My return journey was at 16:00, but my appointment finished early, and at 12:00 I was dropped off at Ipswich station. I explained to the staff and asked if I could get on the earlier train. They said no, and if I wanted the earlier train I would have to buy another ticket(£30). So I had to return to London on the 16:00, which meant I became part of the rush hour commute, instead of arriving during the low period.
Well done national rail for needlessly adding another body to the rush hour crush.

I would give it 0 stars if I could. You are the worst f’in rail system ever. Nearly everyday my journey is disrupted because of a track faulty or my train like to day is cancelled. I pay over £700 a month just to get to work and I am always late even when I leave two hours early. You guys are thieves for charging everyone soo much money when you can’t even provide a descent service. And you really need to get rid of the fabric seats, they are disgusting.

We visited the toilets at St Pancras Station on 16/5/2026 and were subjected to disability discrimination by one of the cleaners. After returning home I submitted a complaint on 17/5/2026 and received an automated reply. Two weeks later and nobody has responded to my complaint so it would appear they condone such discrimination by their staff.

The worst service I have ever seen unfortunately the uk is kind of advance but really bad service and really old trains like even A class are very bad the a lot of money but don’t upgrade the service and trains condition that is a really bad government leading like how can this country be that bad terrible

Trains are always delayed or cancelled. waste of time

For over 20 years this site has been inadequate. Hopelessly unresponsive and often completely unusable when on a train. Station staff have challenged the validity of tickets used on routes specifically indicated on this site. The station staff are utterly dismissive of it.
The German rail site, bahn.de, gives more route options, quicker, with more complete time tables than the uk national rail site. However, German rail does not know the arcana of tickets validity - it assumes rail travel is there to provide an efficient service to travellers.

Checked the advance return fares from Pensarn to London Euston online.
After selecting the date and time, it keeps showing: ‘Unable to pass you to the retailer – please try searching again.’ The new system is very complicated.
Please don’t offer me fares from Runcorn to London Euston, as they are not related to my journey.

This is the e mail I got , is it fares or timetables,
what a shambles, they should look at European train travel who put the uk to shame !!!

Train times are
changing
Rail fares are changing from
Sunday 17 May 2026
We’re writing to let you know that the national train timetables will be changing on Sunday 17 May.