Nationwide Hire UK Avis 

The actual hire of the minibus was good. However, during our hire the small indicator lamp on the drivers door mirror was damaged. Although the cost of a new lens was less than £10 and fitted with two screws, Nationwide Hire attempted to rip us off for hundreds of pounds, non of which was supported by the published Ts&Cs.

I ultimately paid an additional £700 for a small dent that I do not believe I caused and which, in my view, could reasonably have been considered fair wear and tear.

The van was delivered after sunset and left without a handover or walkaround inspection because I was not contacted about the earlier-than-expected delivery and was not present. When the rental ended, the vehicle was again left without a sign-off inspection and remained unattended for approximately 28 hours before being collected.

I chose not to pursue the matter further because the potential legal costs and additional stress outweighed the amount in dispute. However, I was particularly unhappy that, after I had asked my bank to block further payments, another collection attempt was made using slightly different payment details, resulting in an unplanned overdraft.

My overall experience has left me with no confidence in the company, and I will not use their services again.

Disgraceful company ! Worcester ! Make sure you video the car or can you hire as they are trip off merchants! They ve taken £500 for lies that there was scratches ! Arrived 4 to 5 days late ! Red alert as it seems they seem to do same to others

Do not use this Company unless you want to be ripped off. £44 for 20 mile trip plus £35 fuel surcharge plus admin fees charged total £95 this was without the cost of hire on top My husband got a £25 parking ticket which they paid and charged £112 ask them to explain the fuel charges £95 for 20 miles all they would say was bill is correct thinking of reporting them there are laws about overcharging like this absolutely disgusting

Positive: Great value for money when hiring a 7.5t truck, and it came with a tail lift, which was really useful. Very pleased with that aspect.
Negative: The service was let down by poor organisation. The truck arrived an hour late, and the collection process was unreliable. Despite being given a 3‑day window, they failed to collect on time due to a lack of available drivers, only retrieving the truck later when it was needed for another hire.

Do not use this company. They have supplied me with 2 inoperative vehicles, of which they are now charging me an exorbitant amount to repair, even though the faults are wear and tear.

Their customer service is appalling, they will Not engage with you in the event of an issue.

Yes they drop the van to you and pick it up at same location, they don't care if you recieved the van later then they was suppose to give you it because they sent it out without a light bulb and then make it two hours back to you with it later. Then they take it back returned with perfect fuel and make out like it wasn't and was under over 4 5 days later and charge you so best to get a new bank card as they like just doing as they please. They also leave you to fork out any days they ain't open if you book it extra days. They come collect it earlyor then they need to or days later. I spent about a grand in total with them and they still tried getting more. Do yourself a favour and get a man with a van then no issues. Never again will I use there UBLlhiSt service and customer service laugh off if you have pictures showing otherwise and wanna claim back lost hours you had van. Only people half ok are the ones that drop u it thanks for reading good luck with your choice. Used them twice and both times have had issues

This is a bit of a saga, but it’s why I will never use this company again

Needing a van to move some heavy items over the April bank holiday weekend, Nationwide came up in my google search. On the face of it, they looked OK so I hired a van from 2nd to 7th April. The van was delivered on 1st, so that was good. The driver asked me if I would be at home on the 7th (the following Tuesday) for it to be collected and I agreed that I would be. We accomplished the move, but unfortunately damaged the van on the way home. I contacted the company to let them know, and expected the van to be collected later that day. It wasn't.

On April 4th, I received an email stating "Your vehicle rental ends shortly. We would like to take this opportunity to remind you, as per the email we sent you when you made the booking, we have a 3 days collection window. Understandably we don't expect you to wait in for 3 days so if you are not going to be in please place the leys in a secure hidden location."

OK - a three day collection window. I had no issue with that so I waited three days. Nothing.

On the 9th, I mailed them again saying that I had expected the van to be collected on the 8th so I made sure I was around, but again it hadn't been. I requested and ETA for collection.

The reply on the 10th was that they had three working days to collect the vehicle (that had already passed) but that I could ring the branch to see if I had been scheduled yet.

I rang on the 13th, and again on the 20th (twice) chasing this up and each time I was told that it should have been collected and the guy had no idea why it hadn't been.

On 23rd I mailed them again saying that "I hired the van with the expectation that it would be collected on Tuesday 2nd April.
Three working days from that date takes us to Friday 5th April.
Allowing for the weekend it should have been collected by 8th.
It’s now the 23rd and it’s still on my drive.
I can’t move it as I’m not insured.
My disabled wife has problems getting into her motability car because it’s an obstruction.
My own car no longer has a valid MOT but I can’t get it off the drive for the same reason.
I’ve contacted the number you provided and every time I get the response that “it hasn’t been scheduled and I’ve no idea why”.
Basically, you have been treating my drive like a car park since 8th April so I will be charging you £100 per day in parking fees from that date until it’s collected".

On the 24th I received a call saying the earliest it could be collected would now be Monday 27th, and that's when it was finally collected.

This van was left on my drive for 19 days. A few days beyond the 3-day ‘deadline’ might have been reasonable but this can only be described as ridiculous.

I issued them an invoice for £1,900.00 to cover the cost of using my drive as a car park and told them to deduct the damage excess of £600.00 from it, but they went ahead and took it from my account anyway describing my parking charge as 'fictitious'.

Use this company and you will be treated with the arrogance and contempt that they seem to consider customer service.

As I said, I will never use them again. Their conduct can only be described as despicable.

Actual scammers. Booked in a sprinter for 200 pounds over the phone. Checked enterprise and saw i could get the same van for 50 pounds. Called them back within 10 minutes to cancel. I was told that I had to email them so I did. I didn't receive a response so I called them again 24 hours later, this time the plonker on the phone gave me the actual email. Just received an email today that because it is within 72 hours I won't receive my refund (the booking was made with less than 72 hours until delivery). I am now disputing with the bank after a very rude conversation with their representative.

Follow up last review Still try get our van picked back up from them emailed ask when hardly any replies then one from customer ser ices they sent this

Being able to see into future isn’t a skill set of mine, you’ll receive a curtesy call the evening prior to collection. At this point you’ll be in the loop with date and time.

Says date collection 26th so nearly been week stuck o. Our street and say we still liable damages etc though them not rushing pick up

Avoid at all costs.
We booked for ONE day to move house. ABSOLUTELY NO DAMAGES to the vehicle when we left it after the one day we needed it. They specifically told us to leave the key in a safe spot and the landlord then told us a week later it still hadn’t been collected. Very unprofessional! Then they went on to tell us that we have almost £500 of damages. We even went so far to make sure that the fuel was exactly as it was given to us. Why on earth would we bother if we damaged the car??
I will be taking this further but please, do NOT use this company under any circumstance!!!

A hopeless service DO NOT BOOK A CAR WITH THIS COMPANY.

A very smooth sales operator, very reassuring, so I booked a car, paid the amount, completed all the necessary forms.

However, at 4.50pm, 10 minutes before the admin office closed I received a call informing me they had NO car until the following day, and "would this be okay?". Needless to say it was not! Really messed up my plans for the following day. The Team Manager did not seem too bothered, asking "would you like a refund?"

A hopeless service DO NOT BOOK A CAR WITH THIS COMPANY.

A great experience from start to finish. I needed a vehicle at short notice and had no way of collecting it, so the delivery and collection service was a lifesaver! Every communication I had was courteous, professional and helpful. I would definitely use this company again.

Great service easy to book will use again

Very good communication and on time for both delivery of van and collection. Friendly and professional staff.

I have never used this company before and I felt that the whole process was exceptional. I spoke to the company over the phone many times as I wasn't sure what I was doing. They helped me to sort my questions easily and I had confidence in the rental agreement. The truck was dropped early by a lovely helpful man so we where able to move home quicker. Although the truck was older we had no issues at all with it. I received a call regarding collection where I was able to let them know where I left left the key as no one was around to hand it over.

The comminucation via emails and calls throughout the agreement was brilliant and I would definitely recommend them and would use their services again in the future.

Many thanks to Nationwide for making a stressful day not so bad.

Not impressed - tried to hire a Luton van with tail lift - got an email the next day saying the SWB version wasn't available but a LWB one was but was going to cost more - agreed to the extra cost as I needed it - day before the hire I get an email saying even that wasn't available - complete waste of time!

Booking was easy. I was getting a 7 seater, but ended up with a 9 seater, due to needing isofix for baby seats. The 9 seater was dropped off by a friendly guy, he was over an hour late, but they did text to notify me.He apologised for it not being cleaned or for fuel being empty (light on and needed a garage immediately). He did show me where the fuel cap was.
I took photos of all the dents/scratches and fuel being on empty. It would have been useful to know the front screen wash did not work. (I thought it was empty so tried to refill at garage, when i got diesel but the water just poured out)
The van did have mould in the back and they had put a dehumidifier in to try and resolve this i guess.
The van did its job. They took rather a long time to collect it after the end of the hire. (But it clearly states a window of up to 3/4 days to collect) It was parked safely, so no issue.
So far I have had no surprises in extra invoices like other reviewers.
I would use them again.

Received an additional invoice for fuel used which i thought was fair enough but then received an additional invoice for over a hundred pounds in admin fees!!
i contacted the number on the invoice to question the additional charge and was met with a very rude man who was the most unhelpful person i have come across.

Have had over 10 vehicles from Nationwide over the past few years, never had any major problems. Vehicles are always delivered before the time requested, pick up can be a bit tardy but I have a big enough driveway so isn’t an issue. Most are clean, a few have looked like they were just picked up from storage yard but all in all no issues.