Nationwide Hire UK Avis 

A great service with friendly team members.

Absolute joke of a company.
We hired a 7.5t dropside truck for 1 day to move materials between projects and arranged a driver with C1 licence for the day. Had a message confirming the booking well ahead of the hire date.
At 4pm the day before the truck was due to be dropped off, they sent an email saying we had to pay and extra £485 as they needed to extend the hire to a 5 day period due to their sourcing problems.
Avoid these clowns at all costs - they are merely a broker for hire firms.

THIS IS A SCAM. THEY CHARGE YOU FOR PREVIOUS DAMAGES THAT YOU DID NOT CAUSE!
I rented a van from this company and it was in very poor condition. When I was driving the front window seal came loose and was blowing in the wind, the bottom mirror on the wing mirror blew off. There was loads of old dried glue behind it from what was clearly a previous dodgy repair. They have charged me £720 for this. They also claimed I had made scratches on the van exterior, however they were already there when we received the van (I took a video when the van was dropped off).
They rent out dodgy vehicles and charge you for damages you didn't make. I called them to dispute the charge and they were extremely rude down the phone, and hung up on me after I said I shouldn't be liable for the damages as they already were there when they gave me the car.
Do not use this company. Check other reviews on google and trustpilot - they do this regularly.

Very easy process, van was dropped off on time and was clean and tidy. Communication was great, and although it took a few days for it to be picked up that was no issue to us.

Company went out of their way to provide van of length and height needed for a removal to France from Scottish highlands. Brilliant service delivering vehicle to a “remote part of UK” which is not often well served logistically. Friendly team and highly recommended.

Very easy from start to finish great experience highly recommend

Polite,respectful,helpful and reliable. Excellent Service and Prices.Have had a few rentals from Nationwide and would definately not consider using any other .

Great drop off and collection service after I was badly let down by another provider at short notice. Van was great - only needed for a couple of short runs.

BEWARE!!! BEWARE!!! AVOID!!! They'll allow you do a booking on the website, take your money and then tell you the car isn't actually available but won't give you your money back because of their terms and conditions.

Horrible, horrible company. Vehicles are not maintained - the beacon bar on the van they hired to us was rusted through. When the beacon fell off we received a damages invoice for over £700?! When disputed they basically told us tough luck, and accused us on a public forum of "leaving a bad review in the hopes we wouldn't have to pay the bill". That was NOT the case - we left a bad review because their service and attitude is DISGUSTING. Absolute cowboys - avoid at any cost! (Also: check their reviews online... the sheer number of 1 star reviews speaks for itself!)

For anyone wanting to hire a car look no further than Nationwide , I have hired a car on a number of occasions now and every time their service has been excellent , I rarely write a review but this time felt obliged to do so , thank you for making everything from booking to returning so easy for me .
Great service
Steve

Nationwide are an absolutely useless company. I was overcharged by almost £600 after returning the vehicle which was collected by Enterprise. Nationwide's customer services operative was extremely rude and completely unhelpful. DO NOT USE THIS COMPANY!

Arranged and paid for a vehicle, only to be told the very same day, that this company couldn’t deliver on their contract. Apparently, if I wanted the vehicle I had already paid for, it was going to cost over DOUBLE!
They told me the money would be refunded in 1-3 days. Now 10 days without the refund, and no replies to my emails, GO SOMEWHERE ELSE if you need a vehicle.

DO NOT USE THIS COMPANY.
They do not fill the fuel up to the top so they can con you out of more money, it is impossible to just guess how much to put in. If it was filled to the top there would be no dispute but they know this then they charge fuel at a extortionate rate, which they just take from your account. They made a mess of the booking which meant we had to drive all the way back with the van on the same day and they were very unhelpful. Stay away.

I’m extremely disappointed with this company. After my booking was cancelled, they refused to issue a refund and insisted on holding my money instead, even though no service was provided. Communication was unhelpful and inflexible, and the whole experience felt unfair and unprofessional. I would strongly advise others to be cautious before booking, as the customer service and cancellation policy are far from reasonable.

just finished with the van hire. brilliant people to deal with. the vans engine light was on they sent the mechanic out and was advised that it was safe to drive. went to Scotland and back no issues. the drop of and pick up is a great service. will defiantly be using these again.

When I extended the van rental for a day terrible break down in customer services.
I was supposed to pay an extra £178 for a day but they charged an extra £42 without my agreement that is on top of the of the £534 I paid initially. The person promised to refund the £42 but then led & instead him & his Manager say they will ignore my emails absolutely diabolical company. Also there vans are not in very good condition. I feel this company is unscrupulous in the way they deal with customers purely fueled on greed.
I would strongly recommend going to a reputable company like Avis, Hertz, europcar etc as they value customers deliver very good customer services & there cars are in mint condition & if you have a problem they do not extort money out of you or abandon you as a customer. I am surprised how such a dodgy company exists the way they close ranks & only want your money feels shocking in this day & age especially as you have regulations for companies. I even try to write to senior Management to resolve my complaint but there directors just ignore complaints which is very rude , I think they are only money focused just about profit. The other disadvantage with this company it’s a broker they hire there vans from somewhere else so they don’t own any vans so it’s getting complicated if you have any issues as they will not accept any responsibility but tell you to speak to the hire company which they don’t own & they are not interested as I’m not there customer it’s Nationwide hire who are.
I feel I would never use this company again & with its ghastly service I’m surprised it exists.
If you are very lucky & you have no issues you might Be okay but this company is expensive as you are not going directly to the hire company which would probably be cheaper as this company gets a commission for there services which sadly are very disappointing & diabolical I would score a minus for this company but you have to show 1 star min.

Shocking service! Still waiting for the van and it’s 45 minutes late! No one’s calling us back or sorting anything. Paid around £100 for delivery and now they are suggesting we drive 45 mins to pick a different one up!

Very pleasant hire experience.

The van was here when I needed it (in fact it was delivered a day early), everything worked as it should and it was clean inside.

I had chose this van because I was moving a heavy piece of equipment and the tail lift was more than up to the job.

I would thoroughly recommend Nationwide and will definitely use them again.

Not the cheapest but certainly one of the best hire companies I’ve used.
Delivered the van on time, it was clean and tidy and collected as promised.
Would certainly use again