Nationwide Hire UK Avis 

Bit higher price than company we have used before but saves the hassle of collection and drop off. Reasonable condition vans and easy process to book.

Brilliant delivery and collection service which suited us very well as we hired the van for our house move and didn't have time to go somewhere to collect and return. Van was perfect for our needs and although a bit more expensive than some, the fact that we didn't have to travel to collect/return made it worth paying. Excellent service, thank you.

Had no issues at all, driver rang to see if he could deliver early, I was at work, but he said he could post keys through my letterbox, this suited me fine as it meant I cold load the van and leave for my journey a lot earlier than planned. Collection was hassle free, driver rang to give a rough time of when he would be here, and kept me updated, the whole process was hassle free, I had read a few negative reviews but I was very happy wthe the service and process

Pretty much hassle free to be honest. All done online, no paper, no faffing. Vehicle was delivered the night before so I could get on with what I needed to do on the day.
Nothing negative at all to say.

The van we hired arrived early, it wasn’t picked up until a few days after the hire required, but we had room on the drive so was not a problem. It was just what we needed

This company are absolutely hopeless and borderline scammers. If you are stupid enough to use them inspect and photograph every square centimetre of the vehicle. We drove a van 10 miles from one secure driveway to another secure driveway and miraculously they claim the windscreen was damaged during this time. We will be taking legal action but in the meantime I advise you avoid this company like the plague. £800 for three days hire, absolutely scandalous

Fantastic product and service; same day car hire booked when our car was stuck being repaired and car dropped off at our house within a few hours! Car was exactly as specified, clean and person dropping it off was professional, polite and quick. When returning the car, left keys in a safe place and the car was collected with no interaction at all - exactly as we required. Price was also good; lower than the main hire companies and with the drop off and collection service. 100% would use again and highly recommend them.

Hired 17 seater (mini bus), transaction is very smooth and straight forward. I would suggest to please improve on collection time, it took 3 days waiting and put on us the liablity of the bus while in fact our hire has already ended.

Process was very easy, delivery and collection was effortless and on time. Vehicle was in great condition and delivery staff were friendly and helpful.
Prices were competitive and overall good value for money

What is so great about this company is that you can pick up the phone and speak to somebody about your needs. So it is quick and not messing around with the internet!!!’
The vans we have had have always been good and reliable!

I hired a van and was happy with the actual hire period. The problem started when they came to collect the van on the 13th Dec 2025 as they couldn't get it started. The next day they still couldn't start it and said they would be back with a new battery - they didn't and it's still on my driveway on the 4th Jan 2026. I've phone and emailed many time but still not collection. I sent them a strongly worded legal document last week but no response. Short of having the van towed away I don't know how to get through to this company!!!!

Hired it for a short distance house move. Delivered to us on time with a very cheerful driver. Useful van for two shortish distances.
Would have been 5 stars but the van was in our way for over 2 days before being collected. To fair we were warned it might not be collected straight away but it was a pain

This company is appalling and their customer service is shocking! I have been emailing and phoning since November after they delivered a Luton van with a rip in canvas roof?! The damage was covered with duct tape and after days of heavy rain during house move, my dining chairs were water stained.
I emailed Marcelle numerous times and supplied photos of van and chairs as she requested but I’m still waiting for someone to resolve this complaint in January 2026!
I spoke with Kieran this afternoon who hung up on me as I was explaining my frustration with this scam company!!!
Please do not hire from them. I should have read the negative reviews!!! Go with a reputable company but not Nationwide!!!!

Van was delivered on time by a helpful driver (reversed it into a space for me). Van was a 71 plate and clean/good condition. The only issue was they didn’t collect it the same day but I hadn’t read the T&C’s properly so my error, would have been fine if I had known. Very happy with the company.

Simple process , from booking , delivery, equipment quality and finally collection

Their online process is easy to navigate and customer service should you need them are helpful and absolute get your needs

Excellent service. Costs a little more than expected but still very reasonable and still a lot less than hiring removals. Hassle free booking and transaction. Truck was dropped off a day early which allowed me another day to move house at no extra cost. Used Nationwide hire twice and will 100% use again.

Avoid using this company. I don’t ever write reviews, especially bad ones but I’m still incensed by my experience.
Look elsewhere for your needs or protect yourselves by using debit cards you do not frequently use and have no overdraft facility.

The reason: I used the company to hire a Luton van for a house move. The van was delivered too early (no keys actually dropped in mailbox) and they hassled me at least an hour early to pick up too (note, this was at approx 7am). Prior to returning the vehicle, the left wing mirror fell loose so it had to be repaired. They took the money for the repair without my authorisation, knowing full well that I was contesting the amount and this is on record in emails. They charged double admin fee for the repair, which amounted to significantly higher cost than the repair itself (again, the latter overcharged in my view). In complaining, they couldn’t care less and continued to assert they were in the right.

Not honest or customer friendly in my view. They apply tactics of questionable legality. The number of negative reviews is telling - so please read these first and make a well informed decision.

I had a delivery I had to make and realised my truck wasn't big enough and I needed a transit van in a hurry. We looked online and found nationwide hire UK and booked a van, the service has been exceptional. Both Gary and Marcelle have both responded to emails almost instantly with any questions I had. The van was delivered a day early so we were able to keep it on site ready for the morning when I headed off which made loading a lot easier. I would highly highly recommend this service if you need a transit van and I'll be definitely returning. Should I need them again.

Awful experience. Company delivered the van to the wrong location without informing anyone. Only when I contacted company after my delivery time that it was found where it was. Once found it was the wrong size van. I ordered and paid for a swb transit for a specific job, was given a lwb 3.5 tonne van that was no good to me and I couldn't use. Communication on day was terrible. Phoned the company 3 times on the next working day to try and discuss a refund. Was told each time they would phone me back which they never did. On 4th try at 4.40pm I was told all customer service staff had gone home for Christmas and wouldn't be back in now. Person on phone was obnoxious and rude. Shocking customer service all around and still no response or resolution despite clearly not recieving the service I booked and paid for. I am having to go though my bank now to try and get a response

Avoid this company at all costs, total scam