Ordered 21st June,,found out by looking through websites that DHL supposedly recieved parcel 22nd & would deliver "today "23rd June . Checked again told it would be delivered tomorrow 24thJune. Jus... Voir plus
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Lisez les avis des autres
Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
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REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Natural instinct for dogs
I have bought natural instinct dog food and frozen treats several times over the years for my 3 dogs a Labrador retriever Westie and a little rescue dog never had any problems with delivery and always on time the dogs totally love it
17 novembre 2025
Réponse de Natural Instinct
Hi Alex,
Thank you so much for the 5 star review.
We are so pleased to hear how happy you are with the delivery service and products we provide.
We really appreciate the feedback from a longstanding customer.
Please feel free to reach out if you ever need any assistance.
Kind regards,
Ellie
Natural Instincts delivers top-quality…
Natural Instincts delivers top-quality frozen raw dog food and an impressive selection of different meats
10 novembre 2025
Réponse de Natural Instinct
Hi Jo,
Thank you for the 5 star review.
We are delighted to hear how happy you are with the quality and selection of our products.
Thank you for taking the time to leave us positive feedback, and please feel free to get in touch if you ever require assistance.
Kind regards,
Ellie
The reason I buy your food is the…
The reason I buy your food is the quality and quick delivery
16 novembre 2025
Réponse de Natural Instinct
Hi David,
Thank you for taking the time to leave a 5-star review.
We are so pleased that you are satisfied with the quality of our products and the delivery service we offer.
Please do not hesitate to get in touch if you ever require any help in the future.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Keith,
Thank you so much for the 5-star review.
We are glad that you are happy with our products and the services provided.
We really appreciate your positive feedback.
Please let us know if there is anything we can do for you in the future.
Kind regards,
Ellie
I’ve always used your product but went…
I’ve always used your product but went into a shop and brought them.I’ve moved so it’s very handy to Oder on line
10 novembre 2025
Réponse de Natural Instinct
Hi Kim,
Thank you very much for the 5-star review.
We are so glad you find the online ordering process easy.
Thank you for taking the time to leave us positive feedback.
If you need any help in the future please get in touch.
Kind regards,
Ellie
Great company
Great company fast delivery with excellent natural products
Highly recommend
9 novembre 2025
Réponse de Natural Instinct
Hi Janet,
Thank you for taking the time to leave a positive review.
We are so pleased you are happy with our delivery service and the products provided.
Please do not hesitate to reach out if you ever need any help in the future.
Kind regards,
Ellie
Lady i spoke to was super friendly and…
Lady i spoke to was super friendly and helpful!! Great experience :)
7 novembre 2025
Réponse de Natural Instinct
Hi Lindsay,
Thank you very much for the 5 -star review.
We are pleased that you had a lovely experience with us and found our customer service team friendly.
We really appreciate your kind words.
Please let us know if you ever need anything in the future and we would be happy to help.
Kind regards,
Ellie
Food great for the dogs but deliver…
Food great for the dogs but deliver just dumped box in car port without ringing the bell and this is frozen food!
8 novembre 2025
Réponse de Natural Instinct
Hi Wendy,
Thank you for leaving us a 4-star review.
we are so pleased you are happy with the food!
We are sad to hear your delivery experience wasn't a good one, we do not expect this level of service from DPD and will certainly raise the issue with them.
Thank you for bringing this to our attention.
Please let us know if you ever need anything in the future.
Brilliant service and plenty of advice…
Brilliant service and plenty of advice from young girl on the phone as we start our puppy adventure
13 novembre 2025
Réponse de Natural Instinct
Hi Richie,
Thank you so much for the lovley review.
We are delighted that you had a good experience with us and felt supported by our customer service team.
We hope you enjoy the adventure with your new pup!
If you ever need any help or advice please do not hesitate to contact us.
Kind regards,
Ellie
Excellent products
Excellent products - the dogs love them, plus always excellent customer service. Highly recommended.
12 novembre 2025
Réponse de Natural Instinct
Hi Lee,
Thank you for a fantastic review.
We are so happy that your dogs love our products, and that you are satisfied with our customer service team. They are always here to help.
Please let us know if you ever need anything in the future.
Kind regards,
Ellie
Nice and easy to use the website or…
Nice and easy to use the website or order. As we have a regular order it's also easy to change the subscription at any point.
It's easy to track the delivery and it's always on time.
6 novembre 2025
Réponse de Natural Instinct
Hi Karen,
Thank you very much for the 5-star review.
We are so glad that you find the delivery and order process quick and easy.
We appreciate such positive feedback.
Please let us know if you ever need any assistance in the future.
Kind regards,
Ellie
Good quality and good value
This company is around the corner from me so very convenient and it means I can order for collection rather than getting deliveries that are packed in polystyrene boxes. My dog loves the food and does very well on it, good quality and good value.
29 juillet 2025
Réponse de Natural Instinct
Hi Barbara,
Thank you so much for the 5-star review.
We are delighted to hear that your dog loves their food and that you are happy with the quality and affordability of our products.
We look forward to seeing you in the shop soon, Please do not hesitate to let us know if you ever need any help.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Barbara,
Thank you for taking the time to leave us a 5-star review.
We really hope your pet enjoys their new food!
Please let us know if you ever need any help or advice.
Kind regards,
Ellie
Réponse de Natural Instinct
Hi Ruth,
Thank you for giving us a 5-star review.
We are so pleased that you are happy with our products and find them affordable.
We really appreciate you taking the time to give us feedback.
Please let us know if there is anything we can do for you.
Kind regards,
Ellie
order and delivery according to plan
5 novembre 2025
Réponse de Natural Instinct
Hi Michael,
Thank you for leaving us a 5-star review.
We are happy that you were satisfied with the order and delivery process.
Please do not hesitate to get in touch if you ever need any help.
Kind regards,
Ellie
Prompt delivery well-packed
3 novembre 2025
Réponse de Natural Instinct
Hi Chris,
Thank you so much for a positive review.
We are very glad that you were happy with the speed and quality of our delivery services.
Thank you for taking the time to leave us kind feedback.
Please let us know if you ever require any help.
Kind regards,
Ellie
Good food
Good food, didn't arrive next day as stated .
Also asked for it in polystyrene but that did not happen.
Ordered Monday evening arrived Thursday so it was all before the 1pm cut off. So should have been delivered Wednesday.
Also its ok in the winter in other packaging but in the summer it had started to defrost. Think you need to rethink your packaging for warmer weather. Been with this company for over 13 years just now having these problems.
11 novembre 2025
Réponse de Natural Instinct
Hi Joan,
Thank you very much for the 5-Star review.
We are glad that you are happy with the food.
We apologise that you did not receive your order next day, our cut off time for orders is before 1pm to qualify for next day delivery.
Unfortunately we are currently not using polystyrene boxes as they were hard for customers to dispose of, so we are trying to take a more environmentally friendly approach. We do really appreciate your feedback and will definitely take it on board.
Please let us know if you ever face any issues in the future and we would be more than happy to assist you.
Kind regards,
Ellie
I have 5 dogs and I could not live…
I have 5 dogs and I could not live without this company - they deliver fast and always properly frozen unlike some companies where the 'frozen' food arrives half defrosted.
11 novembre 2025
Réponse de Natural Instinct
Hi Janice,
Thank you so much for the 5-star review.
We are really pleased to hear that you are happy with the delivery service and the condition of your orders. We appreciate the positive feedback!
If you ever need any help, please do not hesitate to get in touch and we would be more than happy to assist you.
Kind regards,
Ellie
Excellent
Prompt service. Speedy delivery. Dog loves the food keeps him healthy,happy and full of energy.
11 novembre 2025
Réponse de Natural Instinct
Hi William,
Thank you so much for the 5* review.
We are delighted that you are happy with the delivery and service we provide.
I am glad to hear that your dog enjoys his food so much.
If you ever require any assistance, please feel free to call or email us.
Kind regards,
Ellie
Great service and my puppy loves the…
Great service and my puppy loves the food , easy and clean. Will always be ordering.
1 novembre 2025
Réponse de Natural Instinct
Hi Emma,
Thank you for your 5* review.
We are glad you find the ordering process easy, and more importantly that your dog loves our food!
We are always here to help if you need us!
Kind regards,
Jamie
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