Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
Have been happy for many years however, the "next day" delivery system has collapsed and it is impossible to know when your food is coming. If you are out then tough...it will defrost. For example, I... Voir plus
L'entreprise a répondu
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First order
First order for a new puppy was easy to do. Arrived very quickly with clear updates of when to expect it. Was fully frozen still on arrival, defrosts well for use. Dog is really enjoying the food with no issues. Very happy.
7 février 2026
Réponse de Natural Instinct
Hello
Thank you so much for your wonderful review, and congratulations on your new puppy!
We’re delighted to hear your first order was easy to place and arrived quickly with clear updates along the way. It’s especially great to know everything arrived fully frozen and defrosted well, that’s exactly what we aim for.
Most importantly, we’re so pleased your pup is enjoying the food with no issues. That’s the best feedback we could ask for!
Thank you for choosing us for your first order, we look forward to supporting you and your puppy as they grow
Kind regards
Megan
Straightforward experience
Straightforward experience - choose what we want and it gets delivered promptly - all good
12 février 2026
Réponse de Natural Instinct
Hello Lesley
Thank you so much for your kind words! We're thrilled to hear that your experience was straightforward and that your order was delivered promptly. Your 5-star feedback means a lot to us!
We look forward to serving you again soon.
Kind regards
Megan
Réponse de Natural Instinct
Hello Debbie
Thank you so much for your 5-star review! We’re delighted to hear you’re happy with the quality of the food, the packaging, and the price.
Your feedback really means a lot to us.
Kind regards
Megan
Super quick delivery
5 février 2026
Réponse de Natural Instinct
Hello Pauline
Thank you for your 5-star review! We’re so pleased to hear your delivery arrived super quickly.
We really appreciate your feedback!
Kind regards
Megan
Great food our dogs love it.
10 février 2026
Réponse de Natural Instinct
Hello
Thank you so much for your lovely review! We’re thrilled to hear your dogs are loving the food, that’s the best feedback we could ask for.
We really appreciate you taking the time to share this!
Kind regards
Megan
Great natural food enjoyed by our…
Great natural food enjoyed by our cocker spaniel since he was a puppy.
4 février 2026
Réponse de Natural Instinct
Hello
Thank you so much for your wonderful review! We’re delighted to hear your Cocker Spaniel has been enjoying our natural food since he was a puppy, that’s fantastic to know.
We really appreciate your continued support!
Kind regards
Megan
Good quality and selection
Good quality and selection of raw food and raw/ambient treats for our dogs.
11 février 2026
Réponse de Natural Instinct
Hello
Thank you so much for your 5-star review! We’re delighted to hear you’re happy with the quality and selection of our raw food and treats. It’s wonderful to know they’re being enjoyed by your dogs.
We really appreciate your support!
Kind regards
Megan
Réponse de Natural Instinct
Hello Delma
Thank you so much for your review! We’re glad to hear the food arrived frozen and in perfect condition.
Your positive feedback means a lot to us!
Kind regards
Megan
Decent driver xx
10 février 2026
Réponse de Natural Instinct
Hello Samantha
Thank you for your feedback! We’re glad to hear you had a positive experience with the delivery driver.
Kind regards
Megan
The service has got a lot better from…
The service has got a lot better from delivery as food containers don’t seem to get damaged in transport
9 février 2026
Réponse de Natural Instinct
Hello Stuart
Thank you so much for your 4-star review!
We’re really pleased to hear that you’ve noticed an improvement in our delivery service and that your food containers are now arriving in better condition. We’ve been working hard behind the scenes to improve our packaging and courier handling, so it’s great to know this is making a difference.
If there’s ever anything further we can do to make your experience a 5-star one, please don’t hesitate to let us know. We really appreciate your feedback and continued support!
Kind regards
Megan
Just to be honest the only reason I'm…
Just to be honest the only reason I'm giving a 3 star rating is because I (my puppy) hasn't yet arrived and benefited from the products ordered. The delivery came as indicated so from that perspective I was pleased. Yet to order during the warmer (hopefully) summertime so I am a little concerned that the packaging my not be adequate.
2 février 2026
Réponse de Natural Instinct
Hello Miriella
Thank you for your honest review, we really appreciate you taking the time to share your thoughts.
We completely understand your rating, especially as your puppy hasn’t arrived yet to enjoy the products. Congratulations in advance, though, how exciting!
We’re very pleased to hear that your delivery arrived as indicated and that you were happy with that part of the service.
In regard to summer deliveries, please be assured that we use insulated packaging designed to keep the food protected in transit, even during warmer weather. We also carefully plan our dispatch schedule to help ensure parcels arrive promptly and in the best possible condition.
If you ever have any concerns when your order arrives, please don’t hesitate to get in touch, we’re always happy to help. We hope your puppy loves the food when the time comes!
Kind regards
Megan
Great food
Great food. The dogs love it.
Although quite a few of the boxes of raw were damaged when arrived. The plastic is all broken away in some corners. It goes straight in the freezer but for defrosting we need to move it across to sandwich bags so the juice doesn't leak everywhere. But great quality food for dogs.
24 janvier 2026
Réponse de Natural Instinct
Hello Annie
Thank you so much for your review and for your honest feedback.
We’re absolutely delighted to hear that your dogs love the food and that you’re happy with the quality, that means the world to us.
We’re really sorry to hear that some of the raw boxes arrived damaged, though. That’s certainly not the experience we want for our customers. We completely understand how inconvenient that must be, especially when it comes to defrosting and storage.
If you haven’t already, please do pop us a message with your order number and, if possible, a photo of the damaged packaging. We’d be more than happy to look into this further with our warehouse and courier team.
Thank you again for your support, we truly appreciate it!
Kind regards
Megan
Dog absolutely loves!
Amazing customer service — quick arrival.
My cavapoochon absolutely loves this raw food. Highly recommend!
2 février 2026
Réponse de Natural Instinct
Hello Katie
Thank you so much for your fantastic review!
We’re thrilled to hear your cavapoochon loves the raw food, that’s exactly what we hope for!
It’s also wonderful to know you’re happy with our quick delivery and customer service. We really appreciate your recommendation and look forward to keeping your pup happy with more delicious meals!
Kind regards
Megan
We have had two bad experiences
We have had two bad experiences with ordering turkey necks from this company we had been buying from them a few times and then the turkey necks being sent out were tiny we did get a replacement order but the next order they only sent us 1.5 turkey necks or 1 large one cut in two even though they claim you get two now not responding to emails asking for a refund or replacement
30 janvier 2026
Avis spontané
Réponse de Natural Instinct
Hi Natalie,
Thank you for your feedback.
We are sorry that the turkey necks you received were smaller than expected. Due to natural variation within the materials that we use these can sometimes vary in size.
One of the team will contact you shortly to discuss this further and make sure we come to a resolution.
Please let me know if we can help any further by giving us a call on 01276608500.
Kind regards,
Jamie
Big improvement on last order
Big improvement on last order
Arrived within two days with everything I requested
Happy to order again
30 janvier 2026
Réponse de Natural Instinct
Hello Peter
Thank you so much for your feedback.
We’re really pleased to hear there was a big improvement compared to your last order and that everything arrived within two days as requested. That’s exactly the standard we aim for.
We truly appreciate you giving us another chance and are delighted to hear you’re happy to order again.
Kind regards
Megan
'Probably' the best value raw dog food…
'Probably' the best value raw dog food available. My Dobermann absolutely loves it and I like the fact that its both affordable and delivered to my door.
5 février 2026
Réponse de Natural Instinct
Hello John
Thank you so much for your brilliant review!
We love the “‘probably’ the best value”, we’ll gladly take that! It’s fantastic to hear that your Dobermann absolutely loves the food, and that you’re enjoying the convenience of having it delivered straight to your door at an affordable price.
Your support and feedback truly mean a lot to us. Thank you for choosing us for your dog’s raw food.
Kind regards
Megan
Easy to order
Easy to order. Delivered next day in excellent packaging for frozen goods
29 janvier 2026
Réponse de Natural Instinct
Hello Steve
Thank you so much for your 5-star review!
We’re delighted to hear that you found the ordering process easy and that your delivery arrived the next day in excellent condition. We take great care with our frozen packaging to ensure everything reaches you perfectly.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards
Megan
Réponse de Natural Instinct
Hello Lynne
Thank you so much for your 5-star review!
We’re thrilled to hear that your dogs love the food and that you were happy with the quick delivery. That’s exactly the experience we aim to provide.
We really appreciate your support and look forward to delivering for you again soon!
Kind regards
Megan
Réponse de Natural Instinct
Hello
Thank you so much for your 5-star review!
We’re delighted to hear you’re happy with both the quality of our food and the service you received.
We truly appreciate your support and look forward to serving you again soon.
Kind regards
Megan
Réponse de Natural Instinct
Hello Peter
Thank you for your 5-star review!
We’re really pleased to hear that your order was placed and delivered smoothly with no hassle.
Thanks so much for your support, we really appreciate it.
Kind regards
Megan
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.