Food arrived ontime, my lab is a huge fan of their food!! Licks her lips and does a little side to side shuffle just as i am about to put the bowl down. Although she is a lab she used to be fussy ove... Voir plus
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Lisez les avis des autres
Had an issue more to do with the delivery of food than the food itself but the staff at Natural Instinct that I spoke to on 2 occasions were very helpful and dealt with the issue for me. A company tha... Voir plus
Have been happy for many years however, the "next day" delivery system has collapsed and it is impossible to know when your food is coming. If you are out then tough...it will defrost. For example, I... Voir plus
L'entreprise a répondu
REQUESTED 20 WORKING DOG CHICKEN AND TRIPE FROM COUNTER . SALES LADY REQUESTED FROM BACK ROOM AS NOT ENOUGH IN DISPLAY CABINET. BACK ROOM STAFF CAME OUT WITH TOTALLY WRONG ORDER. I DECIDED TO T... Voir plus
À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fabricant de produits surgelés
- Animalerie
À propos de Natural Instinct
Écrit par l'entreprise
At Natural Instinct, we are passionate about pets and believe that a healthy diet is just as important for them as it is for us. That’s why we provide complete and balanced raw dog food, made from the finest natural ingredients and packed with essential nutrients.
We believe in feeding as nature intended—a raw diet that supports optimal health, energy, and wellbeing. Our frozen raw dog food is made with high-quality, human-grade meats, fresh vegetables, and natural supplements, ensuring every meal is nutritionally balanced and free from artificial additives, colours, preservatives, and fillers.
We make raw feeding simple and stress-free. Our convenient frozen raw dog food is delivered straight to your door, ready for you to defrost, serve, and watch your pet enjoy. Whether you’re transitioning your dog to a raw diet for the first time or looking for high-quality, natural meals, we have a variety of recipes to suit all breeds, sizes, and dietary needs.
Shop here
Switching to a raw diet has never been easier. Whether you're new to raw feeding or a long-time advocate, we offer expert guidance and advice to help you make the best choice for your pet. Our website is filled with helpful resources, including transition guides, food calculators, and FAQs to ensure a smooth transition.
Give your furry friend the very best with Natural Instinct—pure, wholesome, and natural raw dog food that helps them thrive!
Visit our website and discover why so many pet owners trust us for premium raw dog food.
Coordonnées de contact
Units 10‑12, Trade City Frimley, GU16 7AL, Camberley, Royaume-Uni
- 01276 608500
- hello@naturalinstinct.com
- www.naturalinstinct.com
4,4
Excellent
1 k avis
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Amazing product great timescale…
Amazing product great timescale delivery was on time and frozen
2 février 2026
Réponse de Natural Instinct
Hello Emily
Thank you so much for your great review!
We’re really pleased to hear you’re happy with the product and that delivery was on time, with everything arriving frozen as it should.
Thanks for your support, it’s much appreciated.
Kind regards
Megan
Hassle free, great food
Been feeding Natural Instinct for 10 years, the dogs love it, their coats are shiny, teeth good and they always lick their bowls clean. It’s hassle free ordering and arrives next day. I’ve only ever had one issue with delivery and the customer service was excellent.
28 janvier 2026
Réponse de Natural Instinct
Hello Victoria
Thank you so much for taking the time to leave such a wonderful review. We’re thrilled to hear you’ve been feeding Natural Instinct for 10 years and that your dogs are thriving on it, from shiny coats to clean bowls!
It’s great to know ordering and delivery have been hassle free, and that our customer service was able to help when needed.
We really appreciate your continued support.
Kind regards
Megan
Easy to order and received in time
27 janvier 2026
Réponse de Natural Instinct
Hello Tracy
Thank you for your review! We’re pleased to hear your order was easy to place and arrived on time.
We really appreciate your support.
Kind regards
Megan
Great for poo!
We are using the puppy food as a follow on from the breeder. First time feeding raw and the puppy loves it, is growing well on it and the small, perfectly formed amounts of waste (poo!) are a bonus.
Great to spread on licky mats or in a licky bowl.
Guy I talked to for my first order was friendly, informative and asked all the right questions.
2 février 2026
Réponse de Natural Instinct
Hello Kathryn
Thank you so much for your brilliant review!
We’re really pleased to hear your puppy is loving the food, growing well on it, and that you’re seeing the benefits already (including the “perfectly formed” poo!). It’s great to know you’re finding it versatile for licky mats and bowls too. We’re also glad the team member you spoke to was friendly and helpful, especially for your first raw-feeding experience.
Thanks again for choosing Natural Instinct and for taking the time to share your experience.
Kind regards
Megan
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with from ordering to delivery.
27 janvier 2026
Réponse de Natural Instinct
Hello Jan
Thank you so much for your lovely review! We’re really pleased to hear you had such a great experience from ordering through to delivery.
We truly appreciate your support.
Kind regards
Megan
Réponse de Natural Instinct
Hello Andrew
Thank you for your great review! We’re really pleased to hear you’re happy with the product and the fast delivery.
We look forward to continuing to support you.
Kind regards
Megan
9.5 years of feeding Natural Instinct
I have two giant breed Russian Blacks (55kg) aged nine and a half years who have been fed on Natural Instinct for their entire lives. I am committed to raw feeding. They are pictures of health and have experienced few digestive upsets. I tend to buy the Working category as they are very muscular dogs and it seems to suit them. I have also been really pleased with the frozen sprats and lamb lites as a supplement/treat. Unfortunately, lamb lites have become too expensive recently for me to justify…I hope sprats don’t follow.
Positives:
The food is consistent in character, which helps with stomach health, with a good nutritional spec.
The most positive thing that has happened in all the time I have been buying has been the swap from polystyrene to cardboard insulation in delivery. The old polystyrene boxes were a NIGHTMARE: even though they worked well they invariably arrived broken and my house will never be free of the bits of polystyrene which managed to get everywhere. The new all cardboard system works really well and food remains frozen…plus everything can be recycled. Well done Natural Instinct.
Delivery by DPD is pretty good, although some plastic packs do get broken when boxes are moved around in transit.
Any issues are always dealt with efficiently and promptly by friendly office staff. Thank you.
Negatives: because of size of my dogs I spend thousand pounds a year with Natural Instinct : I really would like to see some sort of loyalty/ reward discount for higher volumes. The Rewards Trail began to address this but has been discontinued. This disappoints me and with rising costs all round I am looking at competitors to evaluate what they offer. This is the only reason I have only given a four star review.
So, in summary:
Great service and product for 9.5 years.
The replacement of polystyrene insulation boxes by cardboard is a great move.
The high cost and lack of bulk/ long term customer rewards has become an issue for me.
26 janvier 2026
Réponse de Natural Instinct
Hello Paul
Thank you so much for taking the time to leave such a detailed and balanced review, and for feeding Natural Instinct for the past 9.5 years. We’re absolutely delighted to hear that your Russian Blacks have thrived on our food and continue to be pictures of health.
It’s great to know the Working range suits them so well, and that you’ve been pleased with supplements like the frozen Sprats and Lamb Lites. We really appreciate your positive feedback on the consistency and nutritional quality of the food, as well as your kind words about our Customer Service team.
We’re especially pleased to hear your thoughts on the move from polystyrene to cardboard insulation. Sustainability is important to us, so it’s fantastic to know this change has made such a difference while still keeping food frozen in transit.
We completely understand your concerns around rising costs and the lack of a long-term or high-volume loyalty reward, and we appreciate you sharing this feedback so openly. This is something we’re always reviewing, and feedback like yours is invaluable.
Thank you again for your loyalty and honesty, it truly means a lot to us.
Kind regards
Megan
Just what it says on the tin
We were told about your food from another dog owner. Delivery was prompt and the food packed very well
2 février 2026
Réponse de Natural Instinct
Hello Tony
Thank you for your review! We’re really pleased to hear you were recommended to us and that your delivery arrived promptly and well packaged.
Thanks for choosing us, we really appreciate your support.
Kind regards
Megan
Good quality food
Good quality food Easy to order and turned up promptly when it said it would.
31 janvier 2026
Réponse de Natural Instinct
Hello Adrian
Thank you for your review! We’re pleased to hear you’re happy with the quality of the food, found it easy to order, and that your delivery arrived on time.
We really appreciate your support.
Kind regards
Megan
Said you received a discount of 20% and…
Said you received a discount of 20% and this was not the case, terrible customer service
26 janvier 2026
Réponse de Natural Instinct
Hello Helen,
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction with the service you received.
We understand your frustration regarding the discount. I can see you had contacted us regarding the discount, and as mentionedbecause your first order had already been placed, we were unfortunately unable to issue a discount code.
We truly appreciate your interest in our products and hope you may consider giving us another opportunity in the future. If you need any further assistance, please don’t hesitate to contact us—we’re always happy to help.
Kind Regards
Ellie.
Just got a new puppy and wanted to…
Just got a new puppy and wanted to continue same food as breeder was giving them to prevent upset stomach.
Was give code by breeder and 5 kgs free.
Goodness service , delivered frozen so could put straight into freezer.Would recommend.
31 janvier 2026
Réponse de Natural Instinct
Hello Pamela
Thank you for your lovely review!
We’re delighted to hear that your new puppy is enjoying the same food as from the breeder and that the 5kg freebie worked well for you. It’s great to know our service and frozen delivery made it easy for you to store.
Thank you for recommending us!
Kind regards
Megan
My dogs love this food
My dogs love this food, and have been on it all their lives, Ruby is 12 and Riggles is 9. With very speedy delivery. I am delighted not only with the food, but the service too
26 janvier 2026
Réponse de Natural Instinct
Hello
Thank you so much for your lovely review!
We’re delighted to hear that Ruby and Riggles have been enjoying our food all their lives, and it’s wonderful to know they’re doing so well at 12 and 9 years old. We’re also pleased you’re happy with the speedy delivery and service.
Thank you for your continued support, it really means a lot to us.
Kind regards
Megan
Réponse de Natural Instinct
Hello Tony
Thank you for your great review! We’re really pleased to hear you’re happy with the product and that it arrived promptly.
We really appreciate your support.
Kind regards
Megan
I have already given you feedback
I have already given you feedback. My puppy refused to eat the food and I had to buy an alternative from the pet shop. I may try your food again when she is a bit older and no longer needing puppy food.
23 janvier 2026
Réponse de Natural Instinct
Hi Heather,
Thank you for your feedback.
We are sorry to hear that your puppy refused to eat the food. We would be happy to run you through some options moving forwards if you would like us to.
We would love the opportunity for you to give us another go.
If you could like to give us a call, then please do on 01276608500 and one of our team would be happy to help.
Kind regards,
Jamie
Really great food for kittens.
24 janvier 2026
Réponse de Natural Instinct
Hello Mahfuzul
Thank you for your review! We’re pleased to hear you think our food is great for kittens.
We really appreciate your support.
Kind regards
Megan
I am still waiting for my order that I…
I am still waiting for my order that I paid for 10 days ago so I’m unable to write any review!
29 janvier 2026
Réponse de Natural Instinct
Hi Claire,
Thank you for your review.
We know you spoke to our customer service representative earlier regarding the issue and we just wanted to extend our apologies.
If you have any further issues please do let us know.
Kind regards,
Jamie
Order didn’t arrive …..My order never came I had no…
My order never came I had no notification what had happened to my order till I rang Natural Instinct they told me my order was returned from DPD as it was damaged …I was not happy I should have been notified I had to feed my dog on another food till a new order came which came the next day which was very good but I wasnt happy with the whole experience…
29 janvier 2026
Réponse de Natural Instinct
Hi Christine,
Thank you for your feedback.
We are looking into this and will be contacting you shortly to find a resolution for the issue, we are sorry about the inconvenience caused by this and we want to ensure you have a better experience moving forwards.
Please let me know if you need anything in the meantime.
Kind regards,
Jamie
Always a helpful team
Always a helpful team. Service is second to none. The product is high quality. My puppies, show dogs and oldies look amazing
23 janvier 2026
Réponse de Natural Instinct
Hello Sandra
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with both our service and the quality of our food. It’s fantastic to know your puppies, show dogs, and older dogs are looking so amazing.
We really appreciate your support!
Kind regards
Megan
Prompt friendly and effective service…
Prompt friendly and effective service thank you, product arrives well frozen and in in easily managed packs. And the dogs love all of it!
21 janvier 2026
Réponse de Natural Instinct
Hello William
Thank you so much for your lovely 5-star review!
We’re really pleased to hear you were happy with our prompt and friendly service, and that your order arrived well frozen and in easy-to-manage packs.
Best of all, we love knowing the dogs enjoyed it too!
Thanks again for your support, it truly means a lot to us.
Kind regards
Megan
Our dogs have thrived on Natural…
Our dogs have thrived on Natural Instinct complete raw food since they were puppies, eating every morsel of every meal until their bowls are empty. The online ordering process is easy and any telephone queries are always answered in a friendly, efficient way. Excellent dog food!
27 janvier 2026
Réponse de Natural Instinct
Hello Val
Thank you so much for your wonderful 5-star review!
We absolutely love hearing that your dogs have thrived on Natural Instinct since they were puppies, and that they’re enjoying every last morsel of their meals. That’s exactly what we hope for.
It’s also great to know you’ve found our online ordering easy and our team friendly and helpful when you’ve needed to call. Your kind words really mean a lot to us.
Thank you again for your support, and here’s to many more happy, healthy mealtimes!
Kind regards
Megan
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