NCO Europe Ltd Avis 

Fraudulent direct debit set up on our business account. Be aware

Woke up to DD set-up on my account by this company. I have had no dealings with this company, DD deleted, I will be contacting my bank to report this

in Response to your reply NCO europe, I have emailed you twice since the incident, including 3 phone calls, and you havent responded to my emails, or answered my phone calls. Check your inbox for emails sent on the 21st august and on the 2nd of September.

Last night this Company tried to set up a Direct Debit. I have no idea who they are and I’ve attempted to contact them on a few occasions but no one ever answers. It’s clearly a scam. Make sure to cancel the Direct Debit and report them.

Woke up to a notification from my bank that a direct debit had been set up to this company.

I have no debt and have not set this direct debit up. Not sure who has granted them permission to do this as it was not myself. Looks like it has happened to other uses as well so beware of fraudulent direct debits from this company!!!

hopeless, been passed to NCO Europe but not heard anything from either. Trying to make a payment but can't get through to either firm. Will be notifying the FCA of this appaling handover. Will not be happy if a late payment appears on my credit reference as this is not my fault.

Applied for a job had an interview on the Tuesday got an email saying I got the job please forward various documents asap was sent a link to open they said if there was any problem with the link email them which I did I had to go to the shops to print the documents off got home filled them in the forms was just about to email them over when I received an email saying they have retracted my offer as it’s taken 24 hours to send the documents I called and sent email but they have not replied I find this very unprofessional and disrespectful how a company can treat people like this please stay clear from this company (DENVER is her name )

Got a text saying I missed a payment despite having set up a direct debit. Tried using their website absolutely useless! Can't make a payment, can't set up a direct debit.
Tried calling, left a message, sent emails and nothing.
Website is a joke and can't even get through to them! How am I supposed to pay them if I can't even get anywhere??

Terrible website. The main make a payment page is broken, gives an error message. Was on phone for an hour trying to make a payment, gave up and hung up. Left a message on their website and got an error message erasing everything I had just typed, for goodness sakes!. It was then by pure chance I pressed the other 'make a payment' button in the very top right of the screen and then could successfully make a payment, I shouldn't have to find a solution by sheer chance. I hope this helps anybody else out who is having issues making a payment.

I received a discounted settlement offer by post. It stated that if I wanted to take advantage of the offer then I should contact them. When I phoned them I got the usual message 'We are experiencing an unusually high volume of calls which means that it may take some to speak to an agent.' This is standard with all large organizations and simply means that they don't employ enough staff for customer care. A further message stated that it might be possible to deal with my query on their website. So I logged onto their website only to find out that settlement offers can't be dealt with online so I need to speak to an agent. I decided to hang on the phone and see what would happen. I hung on for over one hour and got cut off.
I rang back and instead requested a call back and was told that they would aim to respond within 72 hours. Really!! 3 days to respond to a service request. Capquest and other financial organizations who use NCO Europe to service their credit accounts should be ashamed.

I've been trying to pay this company for weeks now and they simply won't let me - I know that sounds crazy but it's true.

Their website won't allow me to setup a standing order or make a payment and tells me to call. Then when I call no one answers and I leave a message. I then get called back days late only to be told it's the wrong department, only to then be given the same number I called/is on the emails.

Tell me, how do you pay the debt collector who literally won't allow you to pay? Guess they'll take me to court but at least it's pretty easy for me to prove this is due to their own incompetence. I have a record of all the calls and emails I've made so I guess they'll just needlessly waste money chasing me while refusing to let me pay. What a ridiculous company.

Complete waste of 4 hours trying to make a payment.
Vanquest and capquest should be embarrassed using a terrible company like this.
Have given up now see you in court, interested in how you explain you don’t have a WORKING system in place to accept payments

lol wow 12 months to respond. Point proved I think

Got a letter, since I have rang, left voicemails like they ask you too and emailed… all ignored. Have now reported due to the standard of service. Money is an important factor in people’s lives and this company have no interest in helping

I was working for HMPO the training lasted a week and we were then expected to be professionals we were trained on how to transfer calls or organise callbacks but then as soon as we started working we’re told no callbacks or transfers allowed More than half the calls required us to do this. We have to fob customers off because we don’t have the correct procedures we are spoken to horribly by management my TL was Kayleigh and the management skills were ridiculous rude aggressive behaviour constantly giving the wrong advice on what to advise the customers. It was just a really bad experience and I feel sorry for anyone having to call HMPO line And anyone having to work on it

Bad place to work terrible training programmes.
Don’t know how managers become managers the people skills are shocking for example Kayleigh shouts when she’s talking and speaks to people like they are nothing.
Team leaders leaving in the first day because it’s to stressful a day is all I could handle. AVOID

Lucy was superb today; so professional, friendly & helpful.
Couldn’t be happier, thank you!

Some years ago I received letters from different debt collectors claiming I was someone else. This has been going on for 10-15 years. Recently I received a letter from these guys saying I owed over £15,000. I have rung them and they say they have closed the account. But I'm still worried as to whether they have or not